Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

Awesome family owned business. They replaced our ingrouliner , new filter & heater. We now use…read morethem to open & close the pool. Fair priced and trusted Our pool is crystal clear with their expertise help.

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

They installed my new pool liner today and what an amazing job they did! They had the best crew out…read moreto do the work! I will definitely keep them in mind for any pool needs that I have.

Amy and Steve are great! Very knowledgeable, professional, and cost friendly. The new liner is…read morebeautiful!

My negative review did garnish a lot attention from Great Escape (Joliet) upper management…read more I was truly surprised to receive calls from a board member and regional manager. Had a nice sit down with Tony and he was very empathetic with my issues and was sincerely apologetic! Was extremely generous with a store credit for inconveniences and a continued promise to ensure customer satisfaction personally. I sincerely appreciate the level of attention I received from my original customer review.

This review is for the service department, not a store location. I called service to send someone…read moreb/c my hot tub was making noises there were not normal. I have had the hot tub for 3+ years. I knew there would be a $100 trip/travel fee and was told labor charges would apply if anything was done. The first thing the tech said to me was there was nothing wrong, nothing to fix. There was nothing extreme at that time, but it was obvious to me that something wasn't right. The tech then told me I messed up the chemicals most likely (my issue was w/sounds moving through the pipes in the hot tub and how the jets were working/blowing out water, not sure how chemicals would cause that and they were on point at the time the guy came (he didn't check so couldn't say otherwise). He stayed for another 20 minutes repeating that to me, to the point I had to ask him to leave b/c there was no point of him staying. I was shocked when I saw the invoice where he charged $30 labor. After i was told I would be notified and approve any labor before it took place ... and noting he did not do any labor, he told me it was all find, so how was there labor? When I called to complain I was told the $30 was for when he offered to clear the reminders that flash across the screen. Mind you that was not part of the original complaint, nor did I ask for it, or was I told this would be "labor". The manager at the service place didn't seem at all bothered about this scenario then offered a $30 gift card to make up for the labor charges. Great, but the fact that no one is concerned I got charged labor for "nothing is wrong" and just wants to send a gift card rather than address the issue is sad. ***Fast forward to 32 days later, my hot tub failed with flow issues and not heating (things that make the noises I called TGE out to look at and was told nothing was wrong). I call back, met with the same condescending manager who tells me since it was past the 30 days I would be charged another $100 trip fee. That close of a window, after the tech told me nothing was wrong and had to be asked to leave and charged labor services there should be a grace period when the hot tub fails. My HT broke within a few months of purchasing, but it was under warranty so no issues. So, I would definitely NOT recommend buying anything from TGE b/c once your warranty is up, they don't care and will make it extremely maddening/frustrating. I ended up calling another service to come out and fix it and that is who I will be going with. TGE has the lowest trip/travel fee, but that is probably b/c the labor charges start right after they get to your house even though they tell you nothing is wrong.. that is how they recoup the difference. They have 40 complaints in 3 years through the BBB and majority is surrounding the service department with the same complaints/stories I have. Beware.

Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part…read morewas getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly!

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

We had a high bid to replace our pool heater and a long time to install. I called Mark over at…read moreNeptune and he immediately took action, obtained photos and called me to discuss. Needless to say a few days later I have a brand new heater and the water is warm! The guys who came out were so polite and professional. It was certainly a pleasure working with this entire staff. I cannot say enough nice things about this company and the wonderful skilled professionals that work there. No wonder they are the best. Trust me, save time and money and go with these professionals. It certainly worked out great for me. I am a lifetime customer for sure!! Sincerely, Karen from Joliet

These guys are awesome!!! They built my pool and have guided me through all the maintenance. They…read moreinstalled a new liner and it fits like a glove. I would not trust anyone else. Viola helps me keep my water perfectly balanced and crystal clear. Even though they charge more for chemicals than you can get on the internet, you will actually spend less money because they will keep the water balanced better so you buy less chemicals. I recommend having your water tested weekly for best results. Mark is an expert in all things pool related. He recommends the best fix not the most profitable. He has never steered me wrong. He is detail oriented and runs his business with pride.

Would not recommend. Ken did not complete my job I hired him for. Light replacement is now leaking…read moreand he is nowhere to be found. Also charge me double what he quoted and complained entire time. Had to hire another company to finish what he started. Said would refund and now has ghosted. I would stay away and hire a reputable company.

I am so glad I met Kenny. I knew nothing about pools . He taught me how to maintain my pool and…read morewhen it was time for a new liner and new filter. I completely trusted him in doing the work. He is honest and won't stop till the job is done!