It's my birthday and my husband surprised me with a trip to Toronto, staying at the attached hotel. The trip in too a longer than we were expecting, and I was so hungry I said I didn't care where we ate, so he chose this restaurant.
We came in and sat down, and a few minutes later a guy says not a word and puts down two menus. A few minutes later another man comes and fills up our water glasses, replacing one because I guess it was dirty. Neither person said a word. Finally a friendly young man comes and takes our order, and I asked if we could move to the newly vacated table because it was extremely dark.
The wings didn't take long and were fresh and delightful, but no other plates were given to us though they knew we'd be sharing the wings.
Our food came out shortly after and it was pretty, but had no flavor at all. My husband grabbed a random waiter to ask for ketchup snd hot sauce for the fries and a soda. Nobody ever came to check on us and see how everything was. I joked with my husband that I bet we'd get their attention real quick if we tried to walk out. Well, after 15 minutes of waiting for the bill after a different waiter took my almost untouched fish and husband's plate away and we were about to accidentally find out.
I went to the bar with my husband's card because I was tired of waiting. I put the credit card on the bar after asking for the bill from someone behind the counter. I put the total with tip on the card and signed the slip, then went to leave. This was the ONLY TIME it seems that we got quick service. The original friendly waiter chased us as we were going to the door saying I needed to add our room number to it to be billed. I seriously thought I paid.
We went back to the bar and completed what I thought was done since I put the card right in front of the person who gave me the bill. My husband jokingly said "well, you weren't kidding, we really did get their attention quickly!"
As someone who has worked in customer service for over 25 years, I wouldn't recommend this place if you're there for a meal and not there to drink and get bar type finger food. They seem understaffed or just don't care that people actually want a bit more interaction than tossing a menu in my face and not saying anything.
Get a self serve kiosk at the door or on the tables if you want to not have to talk to people, you already have the signs by the entrances to seat yourself... You know, except for the "reserved" area of tables that didn't have people there for over an hour enter the time on the cards on the table stated.
It really sucked that I spent my birthday here, but at least the 3 wings that I basically had for dinner were pretty good. read more