Off the bat, I knew this experience was going to go wrong. I was coming to return an outfit that…read moredidn't fit me, and just wanted my money back because of it. There was two hispanic ladies at the front, one was wearing glasses and she took my bag when i asked for the return. There was a previous return before me and since I work at retail, I know that return can affect your overall sales for the day. The lady with curly hair tells the lady in glasses in spanish "i hate mondays, it's always returns after returns" So I knew somehow she was going to find an excuse for not to give me my money back. She takes my receipt and looks at my clothes and goes "sorry I cannot make this return for you because there's no tags" (The tags were in the bag, again I bought the wrong sizing since I bought these when the store was 10 minutes before closing) I told her that I had placed the tags in the bag. And without asking me what was wrong with the product or why I was even returning it, she quickly assumed that it was already used and that therefore she could not make this return for me. She threw my things in the bag and didn't even ask me anything else. I will never come back to this location, and if you can DO NOT buy if you are in a rush. This place has terrible customer service Monday afternoons. I had all the information needed to complete this return, and yet still got horribly serviced.

I was told I could not make an Apple payment in one purchase, I had to spilt them up. When I did so…read more, I was charged three times to my credit even when I asked for the purchase to be voided because it was getting overly complicated. I ended up charging it to my debit card only to back debit (return) the items and still not see the funds back into my account. Something is very fishy about this store as I now have four charges for one purchase processed through on Two different cards and I apparently have to wait 3-5 business days to receive any sort of credit back

Cute store, even cuter greeter, Cocoa. Great mission- donations go towards saving animals. Cocoa…read morewas easily one of the best parts of my visit to Frederick.

Adorable shop. Sells gifts for people who love dogs, and dogs (friendly ones) are allowed inside,…read morewhere owner gives treats. The owner sells handmade tiedye products as well, including clothes for pups. The inventory is different every time I stop by, so it's always fun to visit with my doggos.

I think of Gap clothing as stylish, well made, and comfortable I had the chance to visit their Gap…read moreFactory store today. I have been on the hunt for a warm coat for my granddaughter. I fell in love with one there, but they were out of her size in the store and online. Oh, no! But, they did have a lot of choices in children's and adult clothing. Since, I was on a mission, I didn't shop for myself, but I know I need to stop back and check out clothes for me. The salespeople went out of their way to help me. They were awesome. They checked in the back of the store and online to see if they could get my jacket. That is stellar service! I did have to giggle, that I had bought a lot of the girls clothing for my youngest granddaughter. I had bought out the Toddler section. They do need a little help in the baby section. I took off one star, because the baby section needed some more attention and clothing. Gap Factory had an excellent selection from Toddlers to teens. The salespeople were fabulous. And, the prices were great. If you are looking for young people, I would definitely stop by.

I'm pretty sure the cashier here swindled me out of $20. I saw her throw something away before…read morehanding me back my money and telling me I miscounted. Then she smirked at me like, "Oh, I got him." They may have edited the surveillance footage to get away with it. If it happens to you and you don't catch them in the act, don't leave bad reviews, fill out a survey, or wait a day like I did. Call the cops first thing and come back to review the raw surveillance footage. And watch your money. I have been going to this Old Navy for years. I am very offended to have seen these types of disrespectful shenanigans. I will not be buying clothes from here ever again!

Customer service doesn't exist here. I came by tonight to browse for a few items for my upcoming…read moretrip and I had a girl with glasses in her early 20's gave me the worst glare while I was shopping. I found a pair of gym leggings and a top. The top had a spot where it was damaged and Teyshia, the person that rang me up requested for an approval of discount. The girl with the glaring problem refused to give me a discount for the damaged sweater and ended up giving the 10% off after asking their manager for the approval. Teyshia was very sweet and apologized for how the other girl acted and handled the situation. Ridiculous how Teyshia was still in training but provided better customer service than the other girl with zero personality. Managers should keep their staff in check!

My family and I visited this Children's Place location to shop for my nieces. At checkout, the tag…read moreon a pair of shoes was removed directly in front of the cashier because my niece wanted to wear them out of the store. Unfortunately, we later realized we had accidentally grabbed the wrong shoe size. My 7-year-old niece briefly tried the shoe on at checkout to confirm the fit, but she never walked in them, never left the checkout area, and the shoes remained completely unworn. When we asked for the manager's name, we were told that associates are not allowed to give out names. Even though the shoes were in their original condition and clearly unworn--and despite the tag being easily reattachable--the associate (Kiara) refused to allow an exchange. The situation escalated far beyond what was necessary, and we left the store with a heartbroken, crying child. To try to resolve the issue, we immediately called corporate customer service after leaving the store. Unfortunately, they were zero help as well and offered no reasonable solution or support. What should have been a simple and calm resolution turned into a very disappointing and emotional experience for our family. I would not recommend this store if you value reasonable, family-friendly customer service. Our family will not be returning to this location or shopping at this chain again.

Store is dirty, dusty, clothes, boxes & trash all over the place. When I walked in the manager was…read morerudely asking a women if that was her stuff and then told the woman sorting thru clothes she was getting ready to purchase to not put them on the racks because then people can't shop, the customer was clearly uncomfortable. I found 2 tee shirts and a pair of shoes for my daughter and was in line. Customer in front of me was trying to return some clothes purchased online, manager wasn't happy about it to say the least. It took forever to do the returns because they had to open each item and scan it. The woman was trying to tell her one item arrived damaged and the manager again very rudely kept cutting her off and said to the customer that it didn't matter what they said there was no way they were going to accept the return. It was so uncomfortable to witness the interaction and everyone else in line was blown away by the blatant rudeness and disrespect this manager was exhibiting. The manager reluctantly agreed to exchange it but of course couldn't find the shirt on the floor so had to go in the back to look. There was a line of 5 or so customers waiting to checkout but they only had the one checkout open. After 20 mins of standing in line I said enough, put my stuff down and said this is not worth it. I know working retail is hard and stressful but if you hate your job and customers then get a new job! My daughter was disappointed because she wanted the shirts and shoes but there is just absolutely no way I was going to give my money to that store and I'll never return.

In my search for a children's winter coat, I stopped by Old Navy. The salesperson was very nice and…read moretook me to the children's clothing section. Although, they had some coats, the coats were light and not heavy enough to last through a cold winter. The prices were low, but I didn't feel the product was made well. I am sure they probably have some nice clothing. There were a lot of employees working and restocking. It would probably be a nice place to get some stocking stuffers or holiday pj's.

The store is always nice, clean & kept up. The staff are welcoming. There's definitely a variety of…read moreselections to chose from. Prices are great especially on the kids clothes! Just a pleasurable & welcoming environment