Although I cannot yet review the selling part of this business, I did go and check out the store in…read moresearch of my 8yr and 14 yr old daughters summer clothes. The location was very easy to find, a bit off the beaten path, but such a pretty drive. It is located in a converted house, so make sure you are aware that it is not a store front. First off, they put a rack right outside with great summer options! I had a handful of items before I even went inside! Upon entering, the very nice cashier greeted me and asked if this was my first time here. Since it was, she immediately got up to show me around! Nice touch. On the first floor they have maternity and LOTS of baby clothes/toys/books/baby gear. Before heading upstairs, they have some junior sized dresses, both formalwear as well as regular summer dresses. Upstairs, they have everything else. Boys clothes/shoes (toddler to teens) as well as a huge section for the girls, again from toddler to teen sizes. The shoe selection could have been better, but that's ok. All the clothes were in great condition, great name brands. I always like finding Justice brands, as I never shop in the store because of their outrageous prices. So finding items for a few bucks including some shoes (found a pair of sandals for $7, I know they cost about $30 in the store) was a great find! For my teenager, they had LOTS of shorts, I'll have to go back to have her pick out more, before it gets hotter and they all fly off the shelves. When I was done (believe me, I had to control myself from grabbing more), I got two bags full of stuff and only spent $100! I couldn't have walked out of Justice with two outfits for $100, so this was a huge win for me! So if you like great clothes for a bargain, go check this place out. You won't regret it. Make sure you ask for coupons, I got a 20% off coupon for my next visit, which I will be using to buy my daughter a formal dress for the 8th grade dance. Also, they are having a $50 gift card giveaway for referring a friend.

Have shopped her for years for my kids and now grandkids. Pleasant people and big selectionread more

Since they have opened I have loved how organized it is, and the staff are warm and friendly…read more I also how they have a recycle clothes program where if you Bring a bag of clothes or textiles they will give you a 15% coupon They will either try to refurbish the clothes or recycle this fabric into new clothes. I'm glad to see The progressive effort to make a difference. My daughter really likes the styles.

Off the bat, I knew this experience was going to go wrong. I was coming to return an outfit that…read moredidn't fit me, and just wanted my money back because of it. There was two hispanic ladies at the front, one was wearing glasses and she took my bag when i asked for the return. There was a previous return before me and since I work at retail, I know that return can affect your overall sales for the day. The lady with curly hair tells the lady in glasses in spanish "i hate mondays, it's always returns after returns" So I knew somehow she was going to find an excuse for not to give me my money back. She takes my receipt and looks at my clothes and goes "sorry I cannot make this return for you because there's no tags" (The tags were in the bag, again I bought the wrong sizing since I bought these when the store was 10 minutes before closing) I told her that I had placed the tags in the bag. And without asking me what was wrong with the product or why I was even returning it, she quickly assumed that it was already used and that therefore she could not make this return for me. She threw my things in the bag and didn't even ask me anything else. I will never come back to this location, and if you can DO NOT buy if you are in a rush. This place has terrible customer service Monday afternoons. I had all the information needed to complete this return, and yet still got horribly serviced.

Cute store, even cuter greeter, Cocoa. Great mission- donations go towards saving animals. Cocoa…read morewas easily one of the best parts of my visit to Frederick.

Adorable shop. Sells gifts for people who love dogs, and dogs (friendly ones) are allowed inside,…read morewhere owner gives treats. The owner sells handmade tiedye products as well, including clothes for pups. The inventory is different every time I stop by, so it's always fun to visit with my doggos.

I think of Gap clothing as stylish, well made, and comfortable I had the chance to visit their Gap…read moreFactory store today. I have been on the hunt for a warm coat for my granddaughter. I fell in love with one there, but they were out of her size in the store and online. Oh, no! But, they did have a lot of choices in children's and adult clothing. Since, I was on a mission, I didn't shop for myself, but I know I need to stop back and check out clothes for me. The salespeople went out of their way to help me. They were awesome. They checked in the back of the store and online to see if they could get my jacket. That is stellar service! I did have to giggle, that I had bought a lot of the girls clothing for my youngest granddaughter. I had bought out the Toddler section. They do need a little help in the baby section. I took off one star, because the baby section needed some more attention and clothing. Gap Factory had an excellent selection from Toddlers to teens. The salespeople were fabulous. And, the prices were great. If you are looking for young people, I would definitely stop by.

It's the holidays, so retail workers are NOTORIOUSLY stressed. But it's not seemingly so at this…read moreold navy. The workers were top tier. This is the best Old Navy I've been to- EVER. I swear to goodness the workers read my mom's mind. She needed this sweater and couldn't find it at other stores, and this worker FOUND it without her even describing it. Everyone was so helpful and kind and attentive. This is the kind of attention to detail you'd receive from a Nordstrom or Saks. In precious little Frederick!!! The store was immaculately kept, clean, tidy, and organized! and the clearance was constantly being tidied. I got some great deals and had a WONDERFUL experience. Thank you Old Navy, we'll be back!

I'm pretty sure the cashier here swindled me out of $20. I saw her throw something away before…read morehanding me back my money and telling me I miscounted. Then she smirked at me like, "Oh, I got him." They may have edited the surveillance footage to get away with it. If it happens to you and you don't catch them in the act, don't leave bad reviews, fill out a survey, or wait a day like I did. Call the cops first thing and come back to review the raw surveillance footage. And watch your money. I have been going to this Old Navy for years. I am very offended to have seen these types of disrespectful shenanigans. I will not be buying clothes from here ever again!

My family and I visited this Children's Place location to shop for my nieces. At checkout, the tag…read moreon a pair of shoes was removed directly in front of the cashier because my niece wanted to wear them out of the store. Unfortunately, we later realized we had accidentally grabbed the wrong shoe size. My 7-year-old niece briefly tried the shoe on at checkout to confirm the fit, but she never walked in them, never left the checkout area, and the shoes remained completely unworn. When we asked for the manager's name, we were told that associates are not allowed to give out names. Even though the shoes were in their original condition and clearly unworn--and despite the tag being easily reattachable--the associate (Kiara) refused to allow an exchange. The situation escalated far beyond what was necessary, and we left the store with a heartbroken, crying child. To try to resolve the issue, we immediately called corporate customer service after leaving the store. Unfortunately, they were zero help as well and offered no reasonable solution or support. What should have been a simple and calm resolution turned into a very disappointing and emotional experience for our family. I would not recommend this store if you value reasonable, family-friendly customer service. Our family will not be returning to this location or shopping at this chain again.

Store is dirty, dusty, clothes, boxes & trash all over the place. When I walked in the manager was…read morerudely asking a women if that was her stuff and then told the woman sorting thru clothes she was getting ready to purchase to not put them on the racks because then people can't shop, the customer was clearly uncomfortable. I found 2 tee shirts and a pair of shoes for my daughter and was in line. Customer in front of me was trying to return some clothes purchased online, manager wasn't happy about it to say the least. It took forever to do the returns because they had to open each item and scan it. The woman was trying to tell her one item arrived damaged and the manager again very rudely kept cutting her off and said to the customer that it didn't matter what they said there was no way they were going to accept the return. It was so uncomfortable to witness the interaction and everyone else in line was blown away by the blatant rudeness and disrespect this manager was exhibiting. The manager reluctantly agreed to exchange it but of course couldn't find the shirt on the floor so had to go in the back to look. There was a line of 5 or so customers waiting to checkout but they only had the one checkout open. After 20 mins of standing in line I said enough, put my stuff down and said this is not worth it. I know working retail is hard and stressful but if you hate your job and customers then get a new job! My daughter was disappointed because she wanted the shirts and shoes but there is just absolutely no way I was going to give my money to that store and I'll never return.

Located lower level by lower level by food court almost…read more Nice employees who actually wanna help you if you need it. A very nice well maintained Old Navy. They take great measures in keeping us safe during covid. Store is clean and somewhat organized. They always have good sales going on. I went for Black Friday, nice leggings, beanies and masks were a bargain. Lines aren't that long.

In my search for a children's winter coat, I stopped by Old Navy. The salesperson was very nice and…read moretook me to the children's clothing section. Although, they had some coats, the coats were light and not heavy enough to last through a cold winter. The prices were low, but I didn't feel the product was made well. I am sure they probably have some nice clothing. There were a lot of employees working and restocking. It would probably be a nice place to get some stocking stuffers or holiday pj's.

Stopped by with a friend. I don't normally shop for this brand, but while here, I decided to look…read moreat some of the jeans' options because of the big sale they were having at the time. It has been a while since I shopped for jeans and noticed these did not show sizes anymore. It showed 2 numbers which I discovered (through google) represented waist size x jeans length. Based on that and with the help from my google search, I was able to select the correct pants to try on and eventually figured out what fit. Service was good.

Not worth the trip to this store. The mall itself is kind of dead and this store is small. Tried to…read morereturn one T-shirt I had bought there. The manager wouldn't accept. Wrong or right, I won't go back there and spend another $200 on a slow weekday, so I guess she wins? I prefer Brick and Mortar shopping but not if online shopping prevents irritation.