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    Levi’s Outlet Store

    2.4 (7 reviews)
    Open 10:00 am - 8:00 pm

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    Reviews With Photos - Levi’s Outlet Store

    Levis return, exchange policy that management instructs them NOT to use !!
    Jada C.

    The absolute worse experience EVER !! I swear it's the blind leading the blind here!! You may wanna put your seatbelts on because you're in for a ride for this review !! My largest goal in life today was to exchange 3 pairs of jeans for 3 identical different sized jeans or obtain a store credit... Nah, Levi Outlet Store #272 had something different in mind. I was informed by Manager Mike that since they had nothing I purchased in store (they didn't have ANY 30*34 jeans in stock) that he could not assist w a merchandise credit because their system is different than the other retail and outlet stores. I personally have no interest in the systems and operations at Levi Retail & Outlets. As a consumer, I just want to be able to read and follow directions as my packing slips advises me to. According to the packing slip that I had (see pictured), I can return my stuff to any Levi Retail or Outlet and if I pay with Paypal which I did, I am owed a store credit. That's what I wanted because I wanted to go online to purchase my son's jeans since the store was unable to provide. No way Jose, they made this the hardest process ever! I had to leave and come back twice with customer service on the phone! When I returned w customer service on the phone, I was advised to give the manager my phone. Strangely enough I wasn't comfortable give him my phone as he wasn't comfortable taking the phone so he volunteered to call customer service. After leaving me waiting for 15 minutes, he came back and told me called a Loss Prevention. I'm not sure why Loss Prevention was called on non stolen or lost items but ok, I'll take what I can get. I was then told they would honor my return this time only & that they were putting a note in to the computer system. I really don't care what they put in their computer system comments, if I need to return something else guess what... I'll be back! The end result an hour and a 1/2 later was me getting a store credit as my packing slip advises I should receive. This experience was very very embarrassing, time consuming and uncomfortable for me. This was my 1st time visiting this Levi's store and I am embarrassed for them all as well! I've never experienced such shitty service in my life! I was informed by Manager Mike that his manager Ally said I can not get my store credit despite what the store policy is for Levi across-the-board. I was then informed by Manager Mike, that he was trained November 1st by a trainer in NC to not abide by the store's policy. That is absolutely disgraceful and horrible! My receipt was dated November the 18th! Another issue that I had that would not have been an issue if they would have followed stores protocol is when I returned back to the store there were 5 employees standing there not acknowledging me as a customer including Manager Mike despite me being the only customer present at counter. I am genuinely thankful for Levi's Customer Service line; Customer Service Representative Adrian (from Denver) & his Manager who was able to encourage me to go back to the store in advocate for what's mine! They supported me the entire time by staying on the phone & not hanging up until everything was said and done. Sadly they were very shocked about the way I was treated in store. They could hear everything that was being said to me & the way I was talked to. Not cool at all, not cool! At this point I was ready to call Montgomery County Police to handle this but Manager Mike somehow got himself all the way together. Store 272, you just lost 4 plus customers! When visiting any establishment or receiving any service I always the find the positives and if there are any negatives, I find it to be my duty to have the positive outweigh the negative but I cannot in this case. The staff was rude as hell, the manager didn't know anything nor did not receive any support by his manager, & the store didn't even carry my son's size which is a common size. There's no way I can promote a business like this. I guess the one good thing is the lights were on and the door revolved... that's all I got. In the end, I'm not that angry with Manager Mike b/c he was doing exactly what he was instructed & deserves a raise, mural & unlimited stock in the company! Sadly he was left in a store to deal with me w this issue with no support besides Store Manager Ally by telephone who gave very very poor direction & needs to be retrained herself! Mike stated many times that he only had to do what he was instructed to do. I don't fault Mike because Michael's very very loyal to Levis, but common sense would of helped everybody just a little bit. The customer is always right... especially when the store stores the policy itself, at least so I thought! Do better!

    501 Original Fit

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    11 months ago

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    4 months ago

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    4 years ago

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    8 years ago

    Helpful 7
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    3 years ago

    Making a simple return. The staff was uninterested, rude and unfriendly. I almost never write reviews. Check my history.

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    7 years ago

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    6 years ago

    Business owner information

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    Serina P.

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    LOFT Outlet

    LOFT Outlet

    3.5
    (4 reviews)
    1.1 mi
    $$

    Fantastic location, quality items a great customer service!!…read more Everything was very neat upon arrival, everything was hung up perfectly by size and color. The dressing room was uncluttered and I had plenty of space to try things on. The check out process was fast and friendly. Everything about this visit went pretty well. The only little tiny thing I have an issue with is they charge you 5 cents for a bag. How else will I carry my things? I was informed that all the stores charge for bags they Montgomery County but when I got home, none of my receipts reflected any of the stores charging me 5 cents for bags. Weird right... I would definitely return, but I'm taking my own bag for sure!

    I love Loft! But, I love It more at the Clarksburg Premium Outlets. The selection was vast and full…read moreof impeccable clothes that can go from work to dining out in a snap! There were cute sweaters as far as the eye could see. Many of the items were 40% off. I wear petites and they are hard to find. This store had a wonderful selection. I ended up with black corduroy pants for $29.00 and two tops. I could have stayed longer and done more damage. The sweaters were buy one and get one free. I can't wait to go back. I hope they keep this store stocked as well as it was today. I went with two friends and we all left with a full Loft bag. They do not honor teacher discounts or loft discount coupons. But it was still worth it. The staff was friendly and accommodating. So, if you Love Loft you will surely find a great deal to take home with you.

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    LOFT Outlet
    Love the apparel here !!
    Love the apparel here !!
    LOFT Outlet

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    Tory Burch

    Tory Burch

    2.7
    (31 reviews)
    0.0 mi
    $$$

    Who doesn't love Tory Burch items at a discounted price?…read more I happened to pass by here looking for a sparkly pair of sandals to potentially wear with a costume, but instead I found a matching wristlet clutch at a very discounted price. The store is well organized and color sorted. The manager rang me up and was very personable, patient, and attentive with my questions. Specific items are steeply discounted, and other items are closer to regular prices, and sometimes they're both covertly placed to one another, so you have to read (and reread) all sale signages and verify prices because most (if not all) items are final sale. One star deduction due to the other sale associates not being as helpful and friendly in assisting me, but overly watching my every move in that store...iykyk.

    I have always thought of Tory Burch products as classic and elegant. Today, I had the chance to…read morevisit their Clarksburg store. The people who work there were helpful and friendly. I was greeted warmly and offered assistance when I needed it. They had a beautiful selection of shoes, bags, and accessories. I liked a particular handbag for my daughter and daughter in law. But, the price point was bit higher than I expected. The store was crowded and well stocked. So, if you are looking for something special, it is a good place to visit.

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    Beautiful bags for every occasion.
    Beautiful bags for every occasion.
    They have shoes too.
    They have shoes too.
    I love those bright pink bags.

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    I love those bright pink bags.
    Banana Republic Factory Store

    Banana Republic Factory Store

    3.3
    (3 reviews)
    0.1 mi
    $$

    I see many things more than 50%off. Also lots of clothes at clearance. And long line for only two…read morecashiers. Variety: Accessories, clothes, shoes,... for adults. Parking: Free.

    This is more of a review for the customer service I received today from Noah, the manager on duty,…read moreand not on the clothes. I shop here often as I live close by, and they have a good selection of clothing, but someone should train Noah on service- especially if he will be left as the acting manager on duty. I now call him "Mr. Unfortunately we cannot do that." I was shopping and liked a red shirt, however, the smallest size on the rack was S. I'm an XS. Upon paying for the items I wanted, I noticed that the mannequin was wearing the last red XS. I asked the pleasant lady who was checking me out if I could take it and she said she would ask her manager-Noah. Noah said he could not give me the shirt on the mannequin because they are doing inventory. He said any other time it would be ok, but not today. (His story changed later on that inventory was not today, but before the weekend). So I said ok, can I leave my name and reserve the red shirt for when "inventory" is done? & he responded "Unfortunately, I cannot do that." That's when I got upset and had to say something... I asked if he could call a proper manager, but "unfortunately, they don't do that." I explained to him that I always come here and have items reserved, and it's totally fine, and the staff usually has it for me when I come back. We got into an argument with him eventually agreeing to get my name so he can call when I can pick up the shirt. I usually have no problem with this store, and it's usually so easy to reserve items, but Noah is either lazy, full of excuses, or just should not be an acting manager until he is trained with customer service. Normally I wouldn't come back upon experiencing this kind of service, but I like banana rep clothing and I live in the area!!! Such a bummer considering it was a slow weekday. I almost left without my items, but I spent too much time in there not to. Bummed customer!

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    Banana Republic Factory Store
    Banana Republic Factory Store
    Banana Republic Factory Store

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    Levi’s Outlet Store - womenscloth - Updated August 2026

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