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    Burlington

    2.2 (53 reviews)
    Open 9:00 am - 12:00 AM (Next day)

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    Dirty carts...ALL OF THEM WERE DIRTY BTW AND WE SANITIZED

    Needs a big fat ZERO STAR...One of the most disgusting places I have ever been in my LIFE. Burlington Coat Factory should be ASHAMED! Especially when this place is located right in the heart of Gaithersburg, which is both financially and culturally diverse. I left 2 cart fulls of clothes and shoes for my sons when I became fully aware of the extent of unsanitary conditions in the store. After taking my youngest to the bathroom. I left without looking back except to take pictures. EVERYTHING IN THAT PLACE IS DIRTY!!! The floor, the carts, the MERCHANDISE, we are in the middle of a respiratory based viral pandemic, when I say not even the air you breath is NOT safe well ...just look at the pictures...i almost had my 8 year old pee outside of he coulda held it!!! Go to silver spring...the lines may be long but you wont possibly get bed bugs or a sinus infection from entering the building...DO BETTER U SERVE A COMMUNITY THAT SUPPORTS U!

    Employee checking my bags

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    10 months ago

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    Customer Service

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    2 years ago

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    Helpful 5
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    3 years ago

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    6 years ago

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    2 years ago

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    4 years ago

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    15 years ago

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    8 years ago

    My new go to discount store. What took me so long to shop at this place? Great selection, problem free check out, and plenty of parking.

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    9 years ago

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    Review Highlights - Burlington

    If you're expecting super clean and neat isles with sales people that want to kiss your ass, you may as well go to Nordstrom or Macy's.

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    White House Black Market - Climb me like a fence.

    White House Black Market

    2.7(18 reviews)
    2.4 mi
    $$$

    So three years ago, I predicted this place wouldn't last much longer. Today I found out it is…read moreclosing for good. The place had gone so downhill in every type of way. For quick background, I've been top tier in their loyalty program for over 20 years. Until five years, I bought pretty much all of my clothing from them. I've regretfully spent a lot of money at. WHBM. I'm don't normally enjoy shopping, I don't have innately good fashion sense. But the staff were so great- they made shopping fun for me, they would pick out curated outfits for me- I would say oh no I don't think that's me and they say please try it on for me - and I would and would discover they were right and it looked great on me. I liked and appreciated the staff so much, I would take them out to lunch on their day off. The last nice experience I had with them was in 2019. Since then with staff turnover ( they use to have long term dedicated employees). But the newish employees are horrible - they have no business being in a customer service role- they aren't helpful, not friendly, and seem pretty judgy. In any case, personnel quality, quality of clothing, quality of styles has declined so much. It's sad. .....but on the positive side they have saved me lots on money!

    The WHBM customer service team is now asking me to call the same number I have already contacted at…read moreleast ten times, despite the fact that the issue has never been resolved. They are requesting that I "explain the situation" again, even though I have repeated the same details over and over with no progress. I am genuinely unsure what they expect to be different this time. I also sent a detailed email to customer service expressing my disappointment when I posted the original review. Unsurprisingly, no one responded--despite confirmation that the email was successfully delivered.

    Photos
    White House Black Market - If it had been belted I probably would've splurged.

    If it had been belted I probably would've splurged.

    White House Black Market - Bust definition rides high.

    Bust definition rides high.

    White House Black Market - Day to night studded top.

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    Day to night studded top.

    Silhouette Bridal & Formal

    Silhouette Bridal & Formal

    5.0(5 reviews)
    2.2 mi

    I came searching for a pageant gown and left having found comfort and light. Farah was a bright…read morespot during a stressful time as I prepared for my first-ever pageant on a tight timeline. From my first call to my final fitting and dress pickup, her serene and patient kindness was a breath of fresh air. Other than prom, this was my first time truly seeing myself in a gown. I felt awkward at first, but her steady support and encouragement helped me settle in and enjoy the moment. She is a gifted designer, and her seamless execution left me completely confident in my purchase. She let me choose from different fabrics and stone options for my cape and neck piece, and all were custom-made to fit my vision. I look forward to working with her again for future special occasions and maybe even another pageant if I can gather the courage. The location is wonderful. It is light, airy, and spacious, and the brick storefront makes for a beautiful photo op. Farah has a way of making her clients feel like they already have the crown. There is plenty of covered and uncovered parking within a short walk, and there are many nearby food options for a post-fitting lunch.

    This was an amazing experience Farah was Amazing and very knowledgeable.... My daughter definitely…read moregot the bride experience we were looking for and she said YES TO THE DRESS AT SILHOUETTE!!! The store was clean and well organized. And the Prices are AMAZING !!! 1000% recommend this boutique and Farah is the seamstress so all is done in house .

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    Silhouette Bridal & Formal
    Silhouette Bridal & Formal
    Silhouette Bridal & Formal

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    Ross Dress for Less

    Ross Dress for Less

    1.9(54 reviews)
    0.2 mi
    $

    It was difficult to tell what they had for purchase because the store was a mess 2 days before…read moreChristmas and the line for the register was to the rear of the store. We saw I few items but didn't want to wait so we went to Marshall's nearby. That line was long too but they had much more registers open. Anyhow, back to Ross -- I returned at 7 am on Christmas Eve and was able to purchase the items we saw the night before. The person on the register- Teresa was friendly and kind. No waiting at 7:14 am!

    These stores are all hit or miss. Just never know what you'll find. I was in the area yesterday and…read moreI'd say for me it was a hit! It's located in a busy shopping center with Marshalls and a bunch of other stores. First of all, they have a self-checkout! That I've never seen at any Ross. It's limited to 8 items. I had 5!There's an area where you get the security tags removed by an employee then you can proceed to the self check-out (only cards accepted at this part - no cash). Then another employee checks your receipt before leaving (Costco style). I like the concept and if you're not getting too many things, it's helpful. The lines with cashiers were very long so I'm glad I chose this option. I found some dresses and I needed a new bathroom rug, so I would say it was a good visit. I would come back again. Not necessarily go out of my way but my nail shop is around the corner.

    Photos
    Ross Dress for Less - 7.9.24

    7.9.24

    Ross Dress for Less - Suitcases are super cute!

    Suitcases are super cute!

    Ross Dress for Less - Branded

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    Branded

    Rowan Downtown Crown

    Rowan Downtown Crown

    4.3(3 reviews)
    2.4 mi

    I can't say enough about Christina! My twin granddaughters who are 18 months old, came in for ear…read morepiercing and Christina was so patient and took the time to make sure the girls had the best experience possible. I'm not gonna say no tears were shed, but they were smiling when they left!

    I want to make a review based only on my expierience as a first time client. I came to this…read morelocation after looking at their website, I felt that they had a lot of options and wanted to try them. I got my ears pierced, specifically my 2nd ear lobes. The cost was $50 for both ears and the pricing for the jewelry depended on how you got your ears pierced, this is not the studios fault since it is a chain location I am assuming it is this way everywhere. But getting them pierced through the device limits it to a certain amount of options when it comes to jewelry. I loved the jewelry that was for the needle options but it is not a set. You pay for each earring rather than a set, so some cost $60 plus or $100 plus per earring and to me that is too much. So I ended up doing the device and paying $50 plus $60 for the pair of earrings. Now when I got pierced it was very professional and the young woman named Yen for short, she pierced my ears and explained everything and let me know on a scale of 1-10 what the pain level was going to be. She was very safe about it and knowledgeable. I loved the process. Now what I did not like what that they said we are going to give you a solution for yours ears. To me that means it is included. I was not aware after I got home why I paid $20 dollars more. I am already paying $110.00 plus $20 dollars solutions plus $9.72 tax and $5.00 tip also a $32.00 hoop mm as a gift for my sister in ca which I am going to return. That is almost $200. For them not telling me they were actually selling the solution I give them 3 stars but for the care and how professional the piercer was I give this place a 5/5 and overall pricing 3.5/4 because I understand they need to make money and the quality seems very good. Overall good experience and I recommend it for young kids, teens and if you want a location that feels and looks safe/cute.

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    Rowan Downtown Crown
    Rowan Downtown Crown
    Rowan Downtown Crown

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    Burlington - deptstores - Updated May 2026

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