Fortunately, I'm local and had the opportunity to try my items so I do not have any fit issues. However, there are multiple locations online for the physical store where you can pick up your order, so I got lost. Also, it is far. read more

Placed an order on 8/18 and selected 2-3 day shipping with full understanding of the 1-3 day processing time. On 8/21 I sent an instagram message to ensure that the order will ship on time. The message was sent at 7:30am eastern time. They are supposed to be in the same time zone. No response. Which is sketchy because they were very responsive prior to the order being placed. But of course they were. Followed up Saturday afternoon. Still nothing. Then Sunday afternoon an inbox response asking for a contact number. I'm not sure why a contact number was needed to answer the question. Either yes or no! You don't need to call me for that. Which was a clear indication that this boutique was on some foolish mess. Then when I make a comment on a post regarding the lack of customer service, they are able to respond. Claiming that they have to check with the production warehouse first. I'm sure that only entailed either checking their storefront or checking their storage/garage. Now they are mad because I inquired and refunded the order. They claimed the item would ship 8/24 and be delivered by 8/26... Piss poor customer service... I'm not sure why I expected different from this type of online social media boutique... Also they need to update their information. If your business phone number is not in service, remove it read more

This boutique was beyond impossible to make a return to. They provide different instructions on their website vs on the Shop App which is where they make you buy from. It has been over a month since I've sent my item and they still haven't been answering my calls or my emails about my return. I also had to pay for shipping so I'm currently out $150. The number provided on the website doesn't work. I got a call from a number that I didn't recognize and the customer service representative was yelling at me for not looking at the store website. I didn't even include my trouble with the product. Incredibly cheap and nothing like the picture. If I could rate this store a zero I would I read all the previous reviews and I wish there was a way we could all pursue legal action and get this scam of a store shut down. Disgusting. read more

False advertisement. Made a purchase paid for express shipping only to told when I questioned why my order has no shipping update that they had to make the dress. Nowhere on the website said they had to make it . The website clearly said the dress is in stock and available for pickup read more

I took almost 4 weeks to get my order. They said email wasn't provided and that there was a issue with my shipping however, when I order, I got a text message stating that my order was received along with an order ID so if they can't find my email, they had my phone number. No one reached out to me. I decided to call this company over and over the phone not in service. I sent emails. I went on the chat online. No response ended up getting someone on Instagram so after that, I did end up receiving my order and let me just say I could have waiting longer for the item because it's horrible!!! first of all the material of the dress looks cheap. I normally wear a medium sometimes I would get a small however that dress is not a small no a medium. It's more like a large. It's long. It's big it's just so ugly. read more

Yvonne was very nice, when there was an issue with my order. Unfortunately, after receiving my $125 dress, and trying it on... it was clear to me that this was a rushed piece. Whoever made it, didnt measure it. It fits like a 16 and im a size 12. The fabric was carelessly sewn and uneven hems. Im utterly disappointed and pretty angry at this whole situation. Now I cant wear this dress because I look like I was caught in a fishers net with the mesh overlay that comes with the dress. Its ugly!! I miss when they had an actual store so I can see what I was buying. Now, I will not be buying from them anymore. read more

Service excellent, prices affordable, quality of work is superb. Definitely would recommend. Thank you again.

Was sent the wrong size and no way to return it. Never received one of my items. Couldn't contact customer service. Would give them a 0 if I could. read more

This company doesn't deserve any business. THE RETURN POLICY IS A SCAM! they charge a 17% restocking fee, make customers pay for return shipping, and only give short-term store credit, even when the item is poor quality and not as described. Their phone numbers don't work, and they ignore emails, making it impossible to get help within their tiny return window. Horrible customer service and predatory policies. read more

this companies customer service is terrible predator dresses that were supposed to be "quick ship " which took two weeks only to receive 1 dress .Reached out several times no response.Do not shop with them read more

This company is not legit. I ordered clothing that was never delivered/refunded and you cannot contact any support rep

As a boutique owner myself, I've given Nalu Boutique more than enough grace. I'm always amazed at how people can single handedly sabotage their own business. The first time I shopped with them, they sent me a shipping notification that my item had been shipped. I tracked it for days and it stated that USPS had yet to receive the package. I contacted them and whoever I spoke with had the audacity to lie to me, telling me that my item had indeed been shipped despite it not having an acceptance scan by USPS. He assured me that I would receive it promptly and sometimes the USPS acceptance scan would not update until later. LIES. It finally received an acceptance scan 1 week from the original shipment email. Long story short, I didn't receive my package until 2 weeks later. Against my better judgement, I ordered from them again recently. I'm happy to report that they're still up to the same tricks. I ordered an item that I was hoping would arrive in time for my vacation. It won't. It's clear to me that they don't value my business so I'll take it elsewhere. Never again. read more

I've ordered a dress over a month ago and I haven't received any shipping information as of today. I sent an email and also followed up and no one replied. Sent a message on their IG page, no response either. Seems they are busy updating their Ig page with new clothing and not responding to customers. The funds left my bank account, on their website it says paid but unfulfilled. I do not know what that means. If the dress is no longer in stock they should refund ppl their money. I would like my money back. read more

I bought two suits at the same time in both a medium and large and neither fit! Sizing was not accurate online. I wear a medium or a 10 in 90% of items I purchase elsewhere and I couldn't button up the pants. (Made for extremely small waist and very wide hips). The jackets were both oversized! Not to mention there was blue marker outlined on the stitching of the WHITE suit. Defective! I RETURNED them the same day. They confirmed receipt of the items, but I've since been waiting WEEKS for a refund! I will not buy with Nalu again. They don't answer the phone and slow to respond to emails. Too bad because they have cute clothes read more

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They should be put out of business. I spent money on items. They didn't fit. I had to oay to ship them back. Then they tell me they dont do refunds I would have a credit. No system set up or way to use my credit. I have emailed them everyday & no response. This is terrible business & black owned. If I was in Maryland I would pull up to their store. They dont even deserve one star but you have to leave at least one.​ read more

Do not purchase from this place. The outfit look nothing like the pic. It's a size large but fits like a 4x, seriously! It's so huge and looks like a parachute, or a clown suit. Total waste of my money. I see they have a very strict return policy and you have to act fast to get even a partial return of your money spent. They got me once, but not again. BEWARE read more

Nalu Boutique - Parachute, clown suit! - Women's Clothing Near Me - Gaithersburg, Maryland

never received items...SCAM please don't waste your time!!! Received emails with promises of shipping and NEVER received an update with tracking ..phone number is disconnecte to business!!! read more

I ordered a dress from them over a month ago. They have a shipping policy that says 5 days. After 3 weeks, I reached out to inform them that I am still waiting for my order. They answered a few days later stating they'll look into it. I provided my confirmation number and all. Now it is a month since I've placed the order. Never heard from them, they decided to cancel the order and block me on instagram. BE AWARE! this is giving me scammer vibes read more

I ordered 2 outfits from here they both arrived on time however once I opened up the package I noticed it was wrinkled and not as neat as the other package. I continued to open the package and noticed that the outfit was worn and actually had a NASTY VAGINAL stain inside. I called and pleaded with the store manager or assistant I've gotten 2 different story her name is AALIYAH. I didn't want to make a big deal because I'm very understanding. I simply wanted to return this item and have a new clean one overnight to me she agreed. A day goes by and I had to call them back for an update. I have emails to prove this. They agreed in writing that this would be overnight shipped. I reached out 3 times after that day to get an update. The 3rd time I received a nasty attitude from the "worker" who handles their Instagram. She instantly gets mad and then sends me a refund when all I wanted was tracking. This business is sending out used and very unsanitary products from the models. It's so sad that we have to deal with this. I want all clients to be aware that they delete comments and have terrible customer service. I'm not being stalked and harassed to remove a video that has gotten over 20k reviews because of this disservice. I'm truly sadden that it had to get this far I truly like to support women in business because it's not easy but I will not be bullied lied to and harassed by you Danieline Moore. You have the power to make this right. Yes you refunded me and I only received the item free in the mail because they shipped it out already, PLEASE BE AWARE there is a chance you may get USED CLOTHES WITH VAGINAL STAINS DURING A PANDEMIC ! No excuse your staff was nice in the beginning but it literally changed for the worst. You can see the video on ALL SOCIAL MEDIA PLATFORMS using the #NALUBOUTIQUE. I pray that you get a hold of this and please never ever ship this out again, it's dirty unethical and down right disgusting. DO WHAT'S RIGHT. The tone from you via your instagram page that you blocked me from was nasty and the team already told me it was you and not them. Then you try and pretend that you don't know who runs the account. IT'S WRONG. I'm so disappointed in you so many young girls look up to you and you disregard us. I would have sent out a Sorry card a letter a gift card something. You did the opposite you just tried to mainly get me to take down the post because you didn't want people to see how badly you run a business. I can't believe I was blocked so no one could see my comments or real reviews. I'm posting here because you have tried to get all my accounts deleted for your wrong doing... Own up and take accountability read more

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I placed and order 9/13, days it will ship in 5business days and it didn't. I reached out to the company by email twice and never got a response.. also never go the item read more

First of all, it took way too long for me to receive the item, so I told them to just cancel the order, and that I wanted a refund. It always took days for them to respond to my emails. Finally, they agreed to refund the order, but they shorted me. They owed me $83.92, but only refunded me $62.94, and are now trying to convince me that they've given me the full refund amount!!! Buyers please beware!!!! read more

Before you order from here "Google Nalu Boutique review" and many complaints of poor quality, extremely late shipping or no shipping at all will pop up and complaints made to the BBB. I placed my order on the 2nd and contacted them many times by calling, emailing, Facebook and Instagram messaging. Never hearing back until it was too late! And then for them to just cancel my order (upon request) because nothing I ordered had even shipped! I had an order of almost $300. No explanation nothing. So in other words. Don't shop here. It's a SCAM read more

Nalu Boutique - Tracking - Women's Clothing Near Me - Gaithersburg, Maryland

I purchased a dress from this place on June 27. I received the dress on July 3,2024. I opened package and realized they sent me the wrong color dress. I sent the dress backed 2 days later my tracking number shown that they did received my package on my July 8, however on July 11 they sent a email denying not to give me a refund back,but they also kept my dress that I returned. So im out of my money and the dress. I sent them numerous emails and Dms. Stay away from the store they're scammers. read more

They resolved my issue and I got my outfit in time. Happy customer! read more

Nalu Boutique - Women's Clothing Near Me - Gaithersburg, Maryland

i placed and order with them on September 26 and paid for 3-5 day Shipping still haven't received a tracking number or any update. I believe this business is a scam. I have sent numerous emails asking for a refund bc my event has passed, no response. You can't get any on the phone with that bogus number they have posted or by send them a direct message or commenting on their social media page. Their customer service sucks. They don't follow their own policies that's posted on their website. I didnt order a pre order item it was an item in stock .This always happens when I try to give them new businesses a try and end up getting scammed. DONT ORDER FROM THEM YOU WONT GET YOUR ORDER OR REFUND read more

I am only posting one star, because there was a time where I was satisfied with this company about a year ago. However, I came back to shop again, and the service was terrible. I placed an order to be delivered where I would be staying temporary Lee. Based on the time frame, it should have arrived during my stay on vacation. I sent an email a few hours after placing my order to check whether or not it's been shipped and I did not get a response. After a couple of days, I realized I haven't received a shipping notification yet which indicated to me that I would not be getting my package while I was on Vacation. I emailed them informing them that I needed to change the shipping address or to cancel the order. I never got a response back I sent a total of six emails and call the number that is listed on the email and never got a response. Three weeks later I received a notification stating that my package would be delivered that very day. When I look at the shipping history, it appears that the package was shipped two days prior. I sent an email again letting them know I was no longer at the address as it was a rental property.. I still never got a response. I finally got the idea to send a message on Instagram. I did receive a response that way. Initially, they said they would look into my order. After multiple back-and-forth communication, they informed me the package was delivered and someone signed for it. Mind you, I was on vacation and I have no idea who is at the house. I sent screenshots of all of the emails that I sent and requested that they send me the merchandise to my permanent address or to issue a refund. At that point, I was still willing to take what I ordered because I didn't want the items and I also wanted to support the business. After not getting a response, I simply requested a refund. They informed me that they would not be refunding me insinuating, that I am a thief of some sort who took the merchandise and wanted my money back. I have no reason to do such thing I literally showed all of the communication where I emailed on multiple occasions informing them that I was no longer at the address. They refused to issue a refund and they refused to ship me the items. I am now I'm disputing with my bank, and I will never order from this business again I referred so many of my friends and family , and now I have to renege and share my experience with them. I DON'T RECOMMEND! Customer Service is nonexistent read more

My initial purchase was made November 21,2020 for a vibrant purple hooded sweatsuit with gathered pants. The sweatsuit I received is not what was advertised or purchased online. The sweatsuit I received instead is a dull purple, has a zipper, loose leg pants, and appears to be of a more mature liking, definitely not compatible with the style advertised on Nalu Boutique's website or any of their advertising platforms. I have contacted Nalu boutique via social media, email, and phone. While I have spoken to Evelyn, store manager multiple times this problem has yet to be rectified, even after viewing items via requested pics and acknowledging fault. I will say that a return label was issued on January 8th but no further follow up since acknowledging the error, receiving my return, and a verbal agreement to replace goods. Not only has Nalu Boutique falsely advertised products but they have proven to not provide timely or satisfactory customer service on more than one occasion. I have allowed ample time for an adequate response of any sort and an opportunity to amicably fix the issue with no success. I have been continually misled, lied to, and taken advantage of at this point. Nalu Boutique is in receipt of my $63 payment and the cheaply made/ non advertised item they attempted to pass off as the goods I purchased. read more

Terrible at delivering on time even if you pay for fast delivery. After creating a label weeks ago, nothing has been shipped even though I paid for 3 days shipping. Don't recommend for anyone. read more

Nalu Boutique - Women's Clothing Near Me - Gaithersburg, Maryland

After being told I could exchange an item. via Instagram, I went to Nalu Boutique physical location on 5/3/22. The store clerk "Bill" attitude was very unprofessional. He kept accusing me of lying and was combative. I remained calm the entire time. I kept asking "Bill" the name of the owner and contact information, Bill remained combative and was persistent on calling me a liar about not knowing the store policy. Bill became angrier after I told him I will not purchase the items he had on hold for me to try on in the boutique. After a few minutes of Bill's unprofessional demeanor, aggressiveness and not answering most of my questions, I walked out of Nalu Boutique. I immediately walked to my car and decided to wait a few minutes before driving off. I had a good feeling Bill would try to track me down after his aggressive behavior in the boutique. As soon as I pulled off, sure enough, Bill was standing in the parking lot. Bill saw me and said, "I need to talk to you about something." I kept driving. Nalu Boutique will never have me as a customer ever again. I was accused numerous times of lying, was lied to many times about the owner's name, making an exchange, and inventory. "Bill" even retorted to harassing me after I walked out of the boutique. If you believe going to Nalu Boutique is the right decision for you, please be careful. I honestly believe "Bill" is dangerous and mentally deranged. He seemed to be awkward via text message after I made my in-store purchase. Bill made it seem that I was not serious about making another purchase after I text him a request of items in stock. Even when I last saw Bill, he looked different in a horrible way. read more

They get no stars. I ordered a bunch of outfits and I was missing one. I tried to contact them and a person named Titus kept saying someone will get back to me. Eventually someone called me a month later. The person asked me what type of package did it arrive in. I told them a box. They said they don't send items in boxes. They said send a picture of the box. Why would someone ask 'what package did it arrive in' , that is very suspect.. They did not want to investigate what happened to my item. After i sent the picture someone responded in an email and said we don't sent stuff in a boxes and that was that. No investigation nothing. If you want to risk it and buy stuff from them make sure you check your stuff before you accept it or sign for it. Dispute the charge right away. read more

I went a month ago because I needed a dress for a event, the person that was at the front desk was welcoming and help me to choose a perfect dress. I used for the whole event and everyone loves it. read more

RUN! ZERO STARS! This business will take your hard earn money and you will never receive your item. I placed an order on 9/3. I waited the 6th business day to reach out for a status. I received a response asking to allow 24- 48 hours for a tracking number. I wanted this dress so bad that I waited 72 hours before sending another email. I called no one answers. To my surprise I never received a response until I begin commenting under their social media pictures. I received a DM advising that my dress will be shipped on the following Tuesday due to the detail of the dress and they wanted to take their time. But the dress was not a Pre-order and appeared to be on hand ready to ship. Tuesday, Wednesday and Thursday past and I finally decided to review the refund policy. Then I read Shop.com policy which led me to wash my hands with this business. I disputed my funds with my bank and called it a day. Two days later I received an email with a tracking number then canceled hours later. This business is giving scam vibes. Please beware! This business can not be trusted. read more

horrible. not true to size at all. quality is really bad. I'm so disappointed. basically an expensive POS....the money I spent could have been used to get 15 items from shein that would look nice and be true to size read more

Participated in a grab bag sale online where they choose items for me. Not only were the items nothing like what they post on social media/online, they were poor quality (with items falling apart before I remove them from the packaging) and the wrong size. I was a first time customer who was excited to support a small business and am utterly disappointed by the product and customer service. I emailed twice and got no response. read more

This business is clearly unprofessional. Sent out an outfit with vaginal discharge in them. Ignored as much as they could & ended up lying about sending a replacement outfit in the mail. Had to be blasted on tiktok & Instagram with over 30,000 views(with pictures & receipts of ignored emails). After they were blasted & embarrassed then they decided to send a replacement garment out & refund money. You should not have to be called out on social media to do your job. Horrible & nasty you should be embarrassed. So nasty. You should have rushed to fix that issue but no you rather be unprofessional. read more

Nalu Boutique - Women's Clothing Near Me - Gaithersburg, Maryland

I ordered a very expensive jumpsuit in size large. It looks and fits like a small! The clothing is NOT true to size. I reached out to return the item and have not heard back from the company. It is poor business and they will not receive my business EVER again. Do not order from this store. You will be HIGHLY dissapointed!!! read more

Do not buy from them. If I could give them no stars I would. Ordered went to pick up and my order was not ready even though I was emailed that it was. Needed the outfit for an event, because I couldn't wear to the event I requested a refund and was given the run around by the manager that never answered the phone or emails. They only respond on IG and give you more of a run around. They are refusing to refund my money. DO NOT BUY FROM THEM!!! read more

There customer service is absolutely TERRIBLE. I ordered a three piece set with absolutely NO TAGS. So when the set didn't fit.. I called them the next day to tell them I don't think you sent the right size because it was the size of a XS if not a Small. The man whom answered told me to look at the return policy. This should've been the first red flag because I still don't feel as though my concern was heard. I paid for shipping and it arrived right. I left information in the package to please call me if there's any issues or concerns. 3 days after the status shows delivered I received an email about store credit. I didn't want a store credit.. I wanted to at least know that the size was confirmed and if so, exchange for a larger size. They were extremely rude once I reached out to the Instagram account and told me to refer to the return policy THAT STATES EXCHANGE OR STORE CREDIT. Do not order anything from them. Don't bother wasting your time. They have no quality customer service whatsoever. Not only were they disrespectful.. but they Blocked me as well. read more

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Ordered my birthday dress from this company the dress was cute, however, it was sent too big in a large when I ordered a small this dress also had defects the bra cup came off the thread which was holding it in place cheap threading and the shimmer low grade quality strap broke when trying it on I don't know how when it was to big cheap material and lazy seamstress birthday dress ruined. I tried contacting them via email no one never responded so I eventually ended up contacting my bank afterwards the company called and harassed by calling my phone so unprofessional after receiving a credit back they I'm seeking a lawyer now after I've recorded phone calls of this merchant and my credit was reversed via the bank. read more

Save your money!!! I ordered an item that was never even shipped out no one responded to my email and Instagram inquiries. The generic response I did receive offered me a partial store credit I had to dispute the charge just to get my money rightfully refunded!! read more