*This review is for online pickup orders*…read more If you happen to not know, you can purchase Nordstrom department store items online for pick up at any Nordstrom or Nordstrom Rack location. This is such a convenience! And you can also return Nordstrom department store items at a Nordstrom Rack location. However, this does not work the other way around; i.e. items purchased at Nordstrom Rack have to be picked up, and returned, at a Nordstrom rack location. So as of now-this is my go to store location for Nordstrom online purchase pickups! Parking is plentiful, but the lot stays packed with moderate to heavy traffic flow. Walking into the store, there is a huge sign on the back right wall that states "Men's fitting room/Alterations/Online Pick up". I also noticed stickers on the floor pointing in the same direction. However, since I wasn't at all familiar with this location, I walked passed a very small empty counter space and headed towards the wall sign, where another customer and I stood at the entrance of the men's fitting room for 10 mins. There was no one there and no one at the counter. It wasn't until the other customer walked away, and then finally flagged me down to join the line that was now forming at the small empty counter, that I knew where to pick up my orders. Point: it is not an obvious pick up counter, especially if no one is standing there. Also, I had two orders to pick up, but only one was confirmed ready for pickup, so I asked the customer service person about checking on the other order to see if it was also ready. They kindly stated that they would check, but wanted to take care of the other customers first (with confirmed ready for pickup orders). I complied, and started to browse the shoe department for about 20 mins. btw- the women's shoe dept didn't have a lot of options-perhaps already picked over from the holiday season. Finally, I found the same customer service person later on sorting through 'put back' items (from the dressing room, and returns from the registers), and asked again about my order, and they immediately said that nothing else was found for me, and my order may not have come in yet. I showed them my email that stated that my order was supposed to be ready for pick up today, and at the current time, it was four hours until store closing time. The customer service person then said that they will check again in the back. And To my surprise, they found my order, and they found another order that was supposed to be ready for a tomorrow pick up. So that was a very pleasant surprise. For the size and traffic through this store location, it is overall clean and neat. But the selection is overall lacking compared to other locations. However, it's a busy area, so great finds likely go fast. Highly recommend this location; just look for the small counter by the men's fitting room-and even press the service button (if it works) if there is no customer service person seen.

I ordered the very first time from this store and was greatly disappointed! My item was said to be…read moredelivered on 8/28/2026 and it was never found and store manager stated it was never delivered . I won't bother with them again. I really needed a new bag and it's hard for me to find the type l like and then this happen, what a disappointment...

I bought everything for my quince at the store which includes my quince dress, my little dress,…read morelinens, chargers, the cloths I used for napkins, center pieces, seat covers, cake backdrop, chair, gift box, crown, and my paper flower wall. Everyone was so kind and helpful throughout the stressful process. My dresses weren't fitting due to the fact my waist is much smaller than my hips and they did all the alterations for free and the dresses fit like a glove. You really get your money's worth. Everyone doesn't stop giving me compliments about how nice everything looked. I 100% recommend.

These ladies really know what they are doing! This wasn't an easy alteration but they did a perfect…read morejob!

Better than I expected - similar to a Ross or Marshall's. We were impressed with some of the name…read morebrand purses and shoes they had - clothing was a bit of hit or miss, but the prices were right. Lots of Ariat boots and items, as well as Wrangler bags when we were there.

In comparison with other Gabe's I've been to, this one has pretty much nothing. It's almost all…read moreclothes. Other Gabe's have lots of household goods, toiletries, home goods, etc. This one is a disappointment.

525 Boutique is a small little boutique located in the Kentlands. They offer brands such as Kate…read moreSpade, Tibi, Joie, Marc by Marc Jacobs, and Vince. The Soludos shoes were adorable, with embroideries such as a pepperoni pizza, donuts, and popsicles stitched on the front. I fell in LOVE with their Markus Lupfer collection (especially that Pressed Flower Stripe Sweatshirt) - I am probably not going to be able to sleep tonight and just obsess on them until I am able to get my hands on a few when my size becomes available :O The SA was friendly and offered any assistance that was needed. The store itself is small, but it has a nice variety of brands and interesting pieces. There's also a sales section in the back where it's an additional 50% off. Cute addition to the neighborhood! +Markus Lupfer :D

This boutique was tres chic! Designers galore from ceiling to floor. I loved their collection of…read moreKate Spade purses. They had pink, light blue, coral, and sizes big and small. There were a lot more small purses, than big, and for me I need more room to carry all of my junk. Then, the shoes, Oh, the shoes! Do you like cute little animals? They had a fabulous collection of Soludos shoes. There were shoes with dogs, cats, lions, ice cream cones, and bling out the wazoo! I was in heaven! Then, I looked at the price tag and "Bam!", reality struck! As cute as they are, be prepared to pay a premium for these shoes. There were beautiful and unique pieces of clothing. Designer, Marc Jacobs and Markus Lupfer were my favorites. I took a picture of a fox dress for our own N. Virginia director, Gretchen Fox. So, you can see this is truly a specialty store. The salespeople were warm and helpful. I would ask the owners to order some larger sizes. So, if you want something special and your looking for well made clothing, I would definitely check them out.

Q&P (Queen & Princess) Boutique is a new shop that opened up in the Kentlands! Located on the lower…read morelevel of the ever-so-charming Gazebo Cafe, this boutique has a lovely selection of dresses, tops, blouses, jackets, sweaters, skirts, handbags, and accessories. I am all about the print and embroideries! I loved the dresses with the floral prints and the gray 3/4 sleeve sweater with pockets (LOVE POCKETS!). All of the pieces seem to give that whimsical and chic vibe with high quality material. They also have a variety of sizes, so don't be afraid to check them out and try it on (there's one dressing room in the back). The owners allow you to peruse at your own leisure! I highly recommend this boutique - the prices are very reasonable and comparable, if not less, than other high-end boutiques. It's very rare to come across a clothing store that offers a great selection of lasting pieces, but also unique ones - you won't have to worry about another individual wearing the same outfit as you! Plenty of free parking along Main. +located at the lower level of Gazebo Cafe +beautiful, high-quality women's clothing! +check out their selection of prints and embroideries! +free street parking along Main

It was difficult to tell what they had for purchase because the store was a mess 2 days before…read moreChristmas and the line for the register was to the rear of the store. We saw I few items but didn't want to wait so we went to Marshall's nearby. That line was long too but they had much more registers open. Anyhow, back to Ross -- I returned at 7 am on Christmas Eve and was able to purchase the items we saw the night before. The person on the register- Teresa was friendly and kind. No waiting at 7:14 am!

These stores are all hit or miss. Just never know what you'll find. I was in the area yesterday and…read moreI'd say for me it was a hit! It's located in a busy shopping center with Marshalls and a bunch of other stores. First of all, they have a self-checkout! That I've never seen at any Ross. It's limited to 8 items. I had 5!There's an area where you get the security tags removed by an employee then you can proceed to the self check-out (only cards accepted at this part - no cash). Then another employee checks your receipt before leaving (Costco style). I like the concept and if you're not getting too many things, it's helpful. The lines with cashiers were very long so I'm glad I chose this option. I found some dresses and I needed a new bathroom rug, so I would say it was a good visit. I would come back again. Not necessarily go out of my way but my nail shop is around the corner.

So three years ago, I predicted this place wouldn't last much longer. Today I found out it is…read moreclosing for good. The place had gone so downhill in every type of way. For quick background, I've been top tier in their loyalty program for over 20 years. Until five years, I bought pretty much all of my clothing from them. I've regretfully spent a lot of money at. WHBM. I'm don't normally enjoy shopping, I don't have innately good fashion sense. But the staff were so great- they made shopping fun for me, they would pick out curated outfits for me- I would say oh no I don't think that's me and they say please try it on for me - and I would and would discover they were right and it looked great on me. I liked and appreciated the staff so much, I would take them out to lunch on their day off. The last nice experience I had with them was in 2019. Since then with staff turnover ( they use to have long term dedicated employees). But the newish employees are horrible - they have no business being in a customer service role- they aren't helpful, not friendly, and seem pretty judgy. In any case, personnel quality, quality of clothing, quality of styles has declined so much. It's sad. .....but on the positive side they have saved me lots on money!

The WHBM customer service team is now asking me to call the same number I have already contacted at…read moreleast ten times, despite the fact that the issue has never been resolved. They are requesting that I "explain the situation" again, even though I have repeated the same details over and over with no progress. I am genuinely unsure what they expect to be different this time. I also sent a detailed email to customer service expressing my disappointment when I posted the original review. Unsurprisingly, no one responded--despite confirmation that the email was successfully delivered.

I went to Kohl's to return an Amazon product. First, the signs sent me upstairs. Then, another sign…read moresent me back downstairs. Well, I guess I was getting my steps in. Lol. When, I got downstairs there was one register for the whole floor. There were about 7 people in line and it took forever. But, once I got through the line the process went quickly. The service person was very nice and it wasn't her fault the store was understaffed. After, my return I decided to look around. The prices were high in my humble opinion for what you were getting. I had a couple of maybes, but I left empty handed. There is only one entrance to the store now. Kohl's needs to make some changes to insure the customer experience is more positive. I hope they make some positive changes.

Terrible customer service and irrational online order pickup!!…read more Literally had to walk out of the store holding 14 items because they want you to get in line to buy 5 cent bags, in which they could just charged the fee online!!! Then the UNPROFESSIONAL CHICK working in the section says you need to take it up with corporate when asked why they don't just make the purchase of bags online an option!! RUDE!! Had to walk out of the store with clothes piled up to my face!! UNACCEPTABLE!!!

Placed an order on 8/18 and selected 2-3 day shipping with full understanding of the 1-3 day…read moreprocessing time. On 8/21 I sent an instagram message to ensure that the order will ship on time. The message was sent at 7:30am eastern time. They are supposed to be in the same time zone. No response. Which is sketchy because they were very responsive prior to the order being placed. But of course they were. Followed up Saturday afternoon. Still nothing. Then Sunday afternoon an inbox response asking for a contact number. I'm not sure why a contact number was needed to answer the question. Either yes or no! You don't need to call me for that. Which was a clear indication that this boutique was on some foolish mess. Then when I make a comment on a post regarding the lack of customer service, they are able to respond. Claiming that they have to check with the production warehouse first. I'm sure that only entailed either checking their storefront or checking their storage/garage. Now they are mad because I inquired and refunded the order. They claimed the item would ship 8/24 and be delivered by 8/26... Piss poor customer service... I'm not sure why I expected different from this type of online social media boutique... Also they need to update their information. If your business phone number is not in service, remove it

This boutique was beyond impossible to make a return to. They provide different instructions on…read moretheir website vs on the Shop App which is where they make you buy from. It has been over a month since I've sent my item and they still haven't been answering my calls or my emails about my return. I also had to pay for shipping so I'm currently out $150. The number provided on the website doesn't work. I got a call from a number that I didn't recognize and the customer service representative was yelling at me for not looking at the store website. I didn't even include my trouble with the product. Incredibly cheap and nothing like the picture. If I could rate this store a zero I would I read all the previous reviews and I wish there was a way we could all pursue legal action and get this scam of a store shut down. Disgusting.

I came here to get my son fitted for a snowboard and boots. It was a super busy day because it was…read moreright before a weekend with a snowstorm, but everyone was super nice, professional and helpful. The rates for renting equipment for skiing or snowboarding are reasonable and definitely more economic than renting at the slopes. It was easy to create a profile get questions answered and browse the shop. I'm super lucky that I live nearby, but I overheard that folks drove 45 minutes to an hour to get here because of how great the staff and selection are.

I came in for a pair of snowboard boots and Liam helped me out. This guy was incredibly helpful and…read moreprofessional. He worked with me to try on over 10 pairs to find the right fit. I can't recommend him enough!