My experience today at Lilly Pulitzer in Montgomery Mall was bizarre. I've shopped there many times…read moreas well as online. I even get text messages from the store when something is going on in store. Today started as usual and a young, friendly associate helped me start a fitting room. She is not one of the 5 I'll describe in the story below. I went to the counter to check out and there was a woman doing something at the left register who completely avoided eye contact. Another woman was on the phone in the middle having a conversation that my daughter and I thought was ridiculous. A third woman came to the right register, did something for a minute or two and then left. Middle lady gets off the phone as a fourth woman comes up and they start chatting and walk off. I've been there at least 5, probably 7-8 minutes and none of the 4 has even acknowledged me. I turn and catch the eye of a 5th woman who's been behind me and say out loud "am I invisible?" That associate acknowledges that she is also very confused as to why I am just standing there. She actually asks what it is I'm trying to do. Uh, check out? But now I don't want to. But 3 of the 4 things I am buying are for my daughter (who has long since left) so I go through with it. I really don't know if they were just not going to help me. I won't be back.

This location has very welcoming and helpful staff. Once I picked up a few items, an associate…read moreasked if I wanted her to start a fitting room for me. While I was in the fitting room and asked about the sizing of a dress, the associate went to grab me a smaller size. Unfortunately all the dresses I tried on did not complement me. It was too loose on top and snug in my waistline. I did find a hot pink sweater and white jean jacket that I liked, but will wait to see if it goes on sale during their bi-annual sale. The store is bright, chic, and elegant especially the fitting room. A bit pricy, but a fun place to (window) shop.

I was in Frederick for work and it was the Saturday before mothers day. Being the fairly typical…read moremale I waited until the last minute. I saw there was a Francescas in the center across from the office I was working at that day. I knew my wife loved the company so I stopped there. Unfortunately they were not opened yet. As I was walking away the manager opened the door and asked if I wanted to come in. She stated she was done with her opening work and saw me looking in the window and then walking away. I thought perhaps she saw sucker written across my forehead and I would be given the sales pitch of all sales pitches. But that was not the case at all. Quite the opposite. The manager asked if I knew what I was looking for and I of course had no idea. I just mentioned that my wife loved Francescas and I had never been to one. I said "I guess a gift card isn't a good idea is it?" She laughed and gave me a few ideas. I found several things and asked her opinion. She was able to coordinate similar but different items and everything came together. She definitely has the knowledge of her product and has an eye for making "things" work together. I couldn't have figured it out. Besides being very helpful with the selection of items and opening up the store early she wrapped the items up in a gift bag for me. The gifts were a home run with the wife. I really thought I was going to be hounded the entire time I was there since I was the only one there and she opened early for me. That was just not the case. She left me to shop and helped me when asked. I honestly left there feeling that I would have received the same treatment whether I was the first and only customer or one of many. It is a rarity in the world of sales to find the right atmosphere where you don't feel pressure to buy and yet get treated as if you bought the entire store. Because of this, I will only shop at Francescas when I'm in the area. Which is often.

Jen the wonderful and helpful managerat Francecas store is the best. She welcomes everyone with…read moreher wonderful smile and pleasantries. I love shopping at this store with so many finds. I especially love the sweaters and accessories. This is a fun shop with very helpful staff. Jen makes everyone feel special. She's a great asset to the store. Thanks Lynda Witenstein.

I needed clothes for a wedding on short notice and stopped into the Frederick Men's Wearhouse. Mark…read moreand CW took care of everything. They put the whole look together, made sure the fit was right, and stayed past closing to finish it all up. I never felt rushed or like just another sale. With so much being automated these days, it meant a lot to get real, personal service from two people who care about doing it right. If you have an event coming up, ask for Mark or CW.

disgusting horrible experience. Rude, dismissive staff from the word go…read more I made an appointment to have a suit altered slightly that I bought on sale elsewhere that did not have a tailor. I knew there was a fee four outsider clothes, but the website says it is no problem to alter them. They did not acknowledge my appointment..did not even ask for my name. Complained about that. "why didn't you dry clean this before you came here?" I did not know that was a thing..the website does not say so, and had I been allowed to speak, I would have said, "I have never owned my own suit before. But I was never allowed to finish anything. "You know it is going to take us at least three weeks right?" "Your website said up to 2 weeks for basic alterations, and that is what I need." "nope, three." "Ok I will take my business elsewhere." "No, wait, wait now. we can probably do it." "two weeks?" "Yes, we can do it." I start to explain again I have some considersn and questions.."so the tailor is going to talk to you about it. just hold up." Tailor comes out. asks what she is supposed to do. "I just want a standard classic fit for this suit at the hems and such." I had brought the shoes, the shirt everything. "I don't know how a suit is supposed to look on you, you have to tell me." WTF?? I am paying YOU money after making an appointment on YOUR website, and you do not know how a classic fit is supposed to look on me without me telling you??" "Looks fine as is. if you want something else, there's a chart." there were pictures of different hem lengths. I picked the one that my careful research had told me was the most formal. Finally she marked the sleeves, marked the pants. I did not dare ask for anything else from this nasty woman or the rude "host" of whatever you call the clown that stands around telling you how wrong you are but does not do any actual work or sewing. They seem offended I was even there, and offended I had some questions about suits since I had never owned one before. Terrible service, terrible attitude, totally incompetent and if I were not already pressed for time I would have left again. The only seem to want to help you if you already know everything there is to know about formal ware..which I did not, and was more than happy to explain. But they did not care about me looking good at all..theyt cared about me leaving. screw this place, and I would hope nobody would ever give them their business.

J Jill used to be a great shop, cool styles, good quality - not anymore. The styles now seems…read moredowdy, shapeless, and very pricey for the quality of the products. I shopped there for many years and liked the J Jill look, not now. I am not sure for whom they are marketing, but I have been disappointed for the last few years. There are better buys elsewhere.

Thank you to the nice saleswoman who helped me find the right coupon to get a discount and buy 2…read moretops and a pretty scarf.

I see many things more than 50%off. Also lots of clothes at clearance. And long line for only two…read morecashiers. Variety: Accessories, clothes, shoes,... for adults. Parking: Free.

This is more of a review for the customer service I received today from Noah, the manager on duty,…read moreand not on the clothes. I shop here often as I live close by, and they have a good selection of clothing, but someone should train Noah on service- especially if he will be left as the acting manager on duty. I now call him "Mr. Unfortunately we cannot do that." I was shopping and liked a red shirt, however, the smallest size on the rack was S. I'm an XS. Upon paying for the items I wanted, I noticed that the mannequin was wearing the last red XS. I asked the pleasant lady who was checking me out if I could take it and she said she would ask her manager-Noah. Noah said he could not give me the shirt on the mannequin because they are doing inventory. He said any other time it would be ok, but not today. (His story changed later on that inventory was not today, but before the weekend). So I said ok, can I leave my name and reserve the red shirt for when "inventory" is done? & he responded "Unfortunately, I cannot do that." That's when I got upset and had to say something... I asked if he could call a proper manager, but "unfortunately, they don't do that." I explained to him that I always come here and have items reserved, and it's totally fine, and the staff usually has it for me when I come back. We got into an argument with him eventually agreeing to get my name so he can call when I can pick up the shirt. I usually have no problem with this store, and it's usually so easy to reserve items, but Noah is either lazy, full of excuses, or just should not be an acting manager until he is trained with customer service. Normally I wouldn't come back upon experiencing this kind of service, but I like banana rep clothing and I live in the area!!! Such a bummer considering it was a slow weekday. I almost left without my items, but I spent too much time in there not to. Bummed customer!

Duane was my hero for the month earlier this year (I'll get to him in a minute)! Brooks Brothers…read more(online) sent my coat to the wrong address. It was James who kept in touch with me during the process, while BB tried to track it down and get it to me on time. I was planning on using it for a photo shoot. James was exceptional in his customer service every time him and I spoke. He really is a top notch guy and employee that represents Brooks very, very well. I look forward to doing business with him in the future. Long story short, the coat didn't make it on time and I had to make other arrangements; I was disappointed and frustrated to say the least. I understand it was an honest mistake, and the La Jolla store did what they could to keep me in the loop. Duane was incredible in restoring my faith with Brooks. I will be a lifelong customer. Whomever hired Duane is clearly doing something right. Also, Jeremy helped me find a dress shirt in a size I might never have thought of. I owe it to him and his thoughtfulness that I have my "go-to" for dress shirts now. Thank you James, Jeremy, and most of all to Duane! Very Respectfully, Robert Provins

Great place to shop and immediately you look better! The clothes are so beautifully designed and…read morewell made .

Cute selection of clothes at a variety of prices. Owner was very helpful in finding the right style…read moreand fit.

Great fun selection of clothing. Always something new…read more So glad this shop opened!

Adam in self checkout is extremely helpful and customer oriented. He helped us with the various…read morereturn and gift cards we had. He made it very easy. Thank you Adam.

Horrific! Yes! Horrible! Absolutely! You might be wondering what might make a shopper take such a…read morewell...agitated response...it starts with the outside. Filthy and littered lot gross...wait till you get inside...and I'm not talking about the merchandise I'm talking about the rotton woman working customer service that day. I wish I caught her name...she acted like I was an inconvenience. Tidy bathroom .