I purchased a pair of pants at the Frederick location. The next day I wore it and while looking…read moredown I noticed there was a tear on one side. Upon further investigation I noticed another tear on the other side. When I took off the pants and checked further I noted there were small tears in other places. Apparently the item was dry rotted. I returned it because it was 24 hours since I bought this item. Instead of apologizing for the inconvenience, the manager told me I should've kept my tag because who knows what happened in between the time I bought it yesterday and today. Unacceptable. I purchased almost $400 in items and returned one item which was defective. He should at least apologized and give them proper customer service.

Really cute clothes. Sizing confused me at first (0-3?!?), but once an associate explained the…read moreconversion 00=0-2, 0=4-6,1=8-10, etc. I realized how simple it really is! Was well tended to this on this first trip. Not too pricey, comparable to some women's stores like Ann Taylor and Talbots.

Visited Saturday and service was nonexistent. Staff would walk by several times with not even a…read moreacknowledge that a customer existed. We literally could not believe it. My daughter had multiple items and after feeling the complete disregard, placed her items down. Do better.

Unfortunately after I've mentioned repeatedly to management that it's ice cold when I walk in -…read morethat I have to seek for staff to take my collection of clothes to the fitting room. For the type of stand alone store -it does not meet the criteria of good customer service. I'd say without exception that I have not been greeted or asked if I could be helped once I'm in the dressing room. Instead I feel like a third wheel. On a rare occasion there is one staff who's glowing personality radiates over the rest, and saves the day those few times I ask myself why I'm going there. Otherwise the store gets an F for customer service. When are they going to fix this? Will they respond to the many complaints they are getting?

Small selection, few sale items and awkward layout. Won't be back. My go-to store will continue…read moreto be the Rockville location.

I was greeted by an uppity attitude woman last night. Nosey as all get out in our personal…read morebusiness. Focus on your product and don't treat us like we didnt belong. I am a WHBM repetitive customer. You didn't make me feel welcome as my husband and I are a bi-racial couple. You made me feel like we did not belong in your store. I will not be back. The selection is minimal anyway. WHBM needs to give training to the woman who said she works Mondays.

This was a cute store - a lot of nice things to give as gifts and get for yourself as well. First…read morething we saw were the lotions up front, actually they were shea butter for the body. They had different ones with names like Whoopie Cream, Sweet Tea or Pink Moon to name a few. There are testers available so you can take a whiff - some of them smell really, really good. They also have bath soaps that are locally made and shea butter soaps as well (lavender, jasmine and clementine to name a few) - with smells like those, everyone might want to get one. I found myself looking at a lot of items in the store as I wished I could have bought everything. In the back they had sleepwear with cute sayings - they looked like mini-bags, but once opened it is sleepwear. There is even a section selling items for toddlers or babies (can't remember). Employees were very helpful. Definitely want to come back to this spot.

This is the boutique to shop. It doesn't matter what I look like when I go in there, I am always…read moretreated with dignity. At times, I am wearing St. John Knits and other times, I am fresh off the exercise circuit. At Molly's there's no big' Is 'and 'little yous'. I've been shopping at Molly's since I moved to the area 15 years ago. I make at least 2 visits a week there. Robin and the other sales associates know me by name and clothing preferences. Whenever there's something new that comes in, and Robin thinks I might like it, she will call me. Often times, I ask her to send me pictures. Sure enough she knows my taste. I wouldn't have it any other way. I adore the shop and the owner.

I enjoyed shopping at Plato's Closet. I walked in to check what they had in stock and ended up…read morebuying a whole bunch of clothes. Everything is so well organized from type of clothing (athletic, dresses, sweaters, etc.) to size and even color. They also have some accessories like handbags (including brand names), jewelry, and IPhone cases. They have fitting rooms as well. Everything is so affordable and in good condition. The service is also great. I was asked if I needed help and they did explain the whole selling process to me as well. I noticed most of the reviews were on the selling portion of Plato's Closet. I have yet to try that, but I was told by an employee to keep an eye out on their Instagram page where they tell you what kind of clothing they are in need for.

I honestly don't even know why I gave this place a second chance…read more If I could give this place negative stars I would. I'm deaf, and they already know that. They've texted me before, so there is absolutely no excuse for the complete lack of communication this time. I brought in a full bag of clean, valuable, well-kept clothing, left my number, and waited.... nothing. Not a single text, call, or update. After FOUR hours, I had to come back in myself just to find out what was going on. And the result? They handed me back the entire bag and offered me a pathetic $9. $9 for a whole bag of good clothing, and zero respect or consideration for basic accessibility. It feels dismissive and honestly disrespectful. If you value your time, your items, or just basic communication...especially if you're deaf please don't expect it here. It's way better to support goodwill and get a tax write off or just sell items on Facebook marketplace.

This might be the start of an addiction... I popped into this store on a day out and immediately…read morefell in love with the wonderful music and beautiful vibe. The selection of dresses is truly amazing with representation of good brands from the 70s-early 2000s, lots of sizes, and variety of patterns. The quality and upkeep is clear in every piece. They also have a good selection of jewelry, jeans, and tops which I'll be coming back for. The owner clearly takes a lot of pride in the store as it is beautiful and clean. She also mentioned that all pieces are carefully dry cleaned and ironed; making them great additions to any wardrobe.

Visiting Frederick for a wedding and found this delightful/fun/fabulous store---the display windows…read morewere to die for and such a cheery and happy store owner. This was by far my fav in the darling town of Frederick,MD.

I've been in this store several times and always find something unique to buy! The prices are…read morereasonable. The staff is always so friendly and helpful! I recommend stopping by for some unique buys!

I love shopping at this little boutique. Even though I'm of a certain age and a lot of the clothes…read morelean a bit younger, I manage to find some great basic pieces and still like to look at the fun pieces I wish I could still wear. Their window displays are always gorgeous. They carry Z Supply, Pistola, Steve Madden, Free People and Free People Movement, a few Spiritual Gangster items and many more. You can catch really good sales too. The staff are always so friendly and helpful and Erycka goes over and beyond for her customers. I would recommend paying close attention to the return policy - 14 day returns within 7 days full refund and 14 days store credit. I was unaware when I purchased and tried to return an expensive sweater I was never going to wear but they were kind enough to give me a store credit despite being 2 days outside of the return policy.

Nice female clothing boutique with lots of other gift items as well. My wife and daughter enjoyed…read morelooking around. I wish they had a place for husbands to sit. The staff seamed nice but did not ask if we needed anything.

I totally forgot to post a pic of the amazing shawl I bought at Lou Lou's! Can't wait for it to get…read morecool enough for me to wear!