I love Nordstrom Rack. They have great quality clothing and shoes. I highly recommend them.

*This review is for online pickup orders* If you happen to not know, you can purchase Nordstrom department store items online for pick up at any Nordstrom or Nordstrom Rack location. This is such a convenience! And you can also return Nordstrom department store items at a Nordstrom Rack location. However, this does not work the other way around; i.e. items purchased at Nordstrom Rack have to be picked up, and returned, at a Nordstrom rack location. So as of now-this is my go to store location for Nordstrom online purchase pickups! Parking is plentiful, but the lot stays packed with moderate to heavy traffic flow. Walking into the store, there is a huge sign on the back right wall that states "Men's fitting room/Alterations/Online Pick up". I also noticed stickers on the floor pointing in the same direction. However, since I wasn't at all familiar with this location, I walked passed a very small empty counter space and headed towards the wall sign, where another customer and I stood at the entrance of the men's fitting room for 10 mins. There was no one there and no one at the counter. It wasn't until the other customer walked away, and then finally flagged me down to join the line that was now forming at the small empty counter, that I knew where to pick up my orders. Point: it is not an obvious pick up counter, especially if no one is standing there. Also, I had two orders to pick up, but only one was confirmed ready for pickup, so I asked the customer service person about checking on the other order to see if it was also ready. They kindly stated that they would check, but wanted to take care of the other customers first (with confirmed ready for pickup orders). I complied, and started to browse the shoe department for about 20 mins. btw- the women's shoe dept didn't have a lot of options-perhaps already picked over from the holiday season. Finally, I found the same customer service person later on sorting through 'put back' items (from the dressing room, and returns from the registers), and asked again about my order, and they immediately said that nothing else was found for me, and my order may not have come in yet. I showed them my email that stated that my order was supposed to be ready for pick up today, and at the current time, it was four hours until store closing time. The customer service person then said that they will check again in the back. And To my surprise, they found my order, and they found another order that was supposed to be ready for a tomorrow pick up. So that was a very pleasant surprise. For the size and traffic through this store location, it is overall clean and neat. But the selection is overall lacking compared to other locations. However, it's a busy area, so great finds likely go fast. Highly recommend this location; just look for the small counter by the men's fitting room-and even press the service button (if it works) if there is no customer service person seen. read more

Good selection of high-quality apparel at discounted prices. Can be overwhelming, though . Be sure to have a goal in mind when you come in, or it's not that fun to shop, and you may end up getting things you don't need. read more

Nordstrom Rack - Shoe Stores Near Me - Gaithersburg, Maryland

I gave up coming here over a year or two ago due to some racial profiling the owners condone. Even though it's closest to where I live I decided to look quickly for a product I needed. I bought a product after a good review of it bc I went to Giant next door. First of all. the place smells like sewage when you walk in the door!!!! An immediate turn off. I didn't really like the odor of the product and so with my receipt, tried to bring it back. Come to find out they don't offer any returns, exchanges or money back bc all sales are final on EVERYTHING! EVERYTHING!!! and to top it off, their prices are $4-$7 higher than other places as well as Amazon! ITS AMAZING TO ME HOW THESE BEAUTY SUPPLY STORE OWNERS MAKE THEIR WHOLE LIVING OFF OF PRODUCTS THAT ARE MAINLY SOLD TO AND CREATED FOR WOMEN OF COLOR AND THEY TREAT US LIKE SECOND CLASS SHOPPERS. Guess what? Buy Black and online from black, women owned businesses. Period. Go across the street from here to Marian. She will order what you want if it's not on the shelves. I will order directly from Camille Rose or any other place that sells the products I prefer to use. Go where your money is respected and appreciated. DON'T WASTE YOUR TIME OR MONEY HERE AT TORA BEAUTY SUPPLY. read more

Very nice selection of clothing and shoes. I loved that they had a wide variety of shoes sizes for women shoes. Great prices and very clean store. Friendly associates that did a good job getting customers checked out quickly...especially for a holiday weekend. Plenty of checkout lanes that were working like a well oiled machine. read more

Nordstrom Rack - Shoe Stores Near Me - Gaithersburg, Maryland

Don't judge, but yes, I was one of those last minute shoppers getting presents the day before Christmas. My daughter requested a Nordstrom's gift card and I stopped by the store to get it. I did look around before I got in line to pay for the gift card. I looked in the make up section for Charlotte Tilbury, but they were mostly out of the preferred products. Truthfully, I didn't see much of a discount from the regular make up counter. My preferred way to shop at Nordstrom's Rack is online. Then, they put it aside for you and you come and get it. I bought a winter jacket for my granddaughter that way. It is really high quality, a name brand, and a good price. I have to give Kudos to the manager, who was dressed for the holiday and was giving chocolate to those of us in the long line. I loved the cute gift card and the cashiers were so nice and quick. The line looked daunting, but it moved fast. So, every year, I say that I am going to be better about shopping for presents. But, there is always someone who doesn't know what they want. So, you will probably see me in line next year! Thanks Nordstrom's Rack for taking care of us late shoppers. read more

Nordstrom Rack - Looking for perfume? Nordstrom's Rack has a nice selection. - Shoe Stores Near Me - Gaithersburg, Maryland

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I pop into this Nordies rack every now and again. It sort of looks a bit warehousey and dull to me. The lines are always packed especially during the weekends and holidays but move at a decent pace. The cashier reps are always pleasant. I don't usually have a problem finding what I'm looking for either. read more

I tend to visit & shop @ this NR often till I noticed......... Just recently when I visited this store with my friend who's an African American I've noticed the security been following us and this seems to happen only when I'm shopping with my friend. Look Nordstrom if you're reading this & you think it is ok to treat your customers diffrntly due to their color or nationality & at the same time tend to hire people from all types of nationalities then you got yourself set-up. read more

I was Treated like a criminal today in the men's department. I refuse to be treated like this and I'm extremely upset. I don't know what it was about me, but he treated me with disrespect and bright up THEFT! Wow- I was going to spend $4-5,000, but I will take my business to Bloomingdales and Neiman. Please don't go if you want to be treated fairly. read more

Its decent location most days. This is my hub stop to buy Alex and Ani bracelets. Theyre 1/2 price in department stores. They carry tons of Northface and other big name brands. Service is mehhh. I think theyre overworked and understaffed. Checkouts can be a pain. What I dont like is that to speed things up is that if you pay by credit, they have a small unsecured device to process the payment.Not cool. Thats how breaches happen. Not cool. Lines can be ridiculously long most of the time. Shoe department is disastrous. Shoes are on the floor and are in disarray . The selection and brands of gone downhill. So its not my first stop when I enter the store. They carry Urban Decay makeup!! I love the fact that here its costs a lot less then at Sephora or online. They carry other brands that are a bargain price. Please do something about checking out customers faster. Quit being cheap with labor and hire more staff. Thanks. read more

Nordstrom Rack - The knight demonstrates empowerment, proving that anything is possible. You too can overcome life's obstacles with grace. - Shoe Stores Near Me - Gaithersburg, Maryland

Experience wouldn't have been so bad if it wasn't for the potentially discriminatory way the security guard at the front door treated me. I noticed he didn't say "hello" or greet me but proceeded to greet EVERY other customer that walked in. Granted I was wearing a face mask and Asian maybe that's why? Wouldn't be surprised as it seems many American businesses seem to like to discriminate against Asians these days. Now it could be that this lack of a greeting was unintentional, but NORDSTROM you should do a lot better. Way to make someone feel totally devalued as a customer. Rude. Oh yeah. And their selection of shoes sucks for 6.5 shoe size. Like I can never get anything here in that size. If you know as a company you always run low in inventory in a specific size, shouldn't ya'll order more? At least there are 5 other brands that make the shoe I'm looking for. read more

They overcharged me twice when my purchase is a lot. Be careful. Each time I had to go back to the store for the mess in the receipt.

Nordstrom Rack always has a great selection of clothing available. The men's section could be larger as it's approximately less than 25% of the whole store. Like most discount outlets, the selection varies tremendously, so keep visiting and you'll be sure to find something that appeals to you. read more

Great department store at a discounted price. They have everything you need for the whole family - apparel, shoes, sunglasses, handbags, home goods, skin and hair care, cosmetics, hats, and jewelry. I generally go to the Columbia location, but the check out line at this location even with a line was way faster. That may be due to the fact that there were more registers. I also saw two express checkouts on each side of the store which the Columbia location does not have according to my recollection. I believe this location may be bigger too as the selection seemed larger. I made a purchase of two shoes today. read more

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The only times I go here is when I purchase something expensive for a pick up. It is a very depressing store with huge lines, piles of expensively priced clothes that are dumpy and personnel with blank faces. Sometimes I decide against my purchase if I see availability is only in this store. Probably it was my last time there. read more

I've found some really great deals at this location. The staff here are friendly but there are 2 things that irk me about this store. 1 being that there are no carts in store, so you have to grab one outside before coming in. 2. The cashiers automatically stick your things in a shopping bag and charge you the 5 cent fee. So by the time it's time to pay and swipe your card, it's a hassle to tell them you don't need the bag. read more

This Nordstrom Rack has the BEST selection of clothing/accessories! I always find at least 1 thing at a bargain price when I come here. My favorite finds are a free people scarf and Madewell jeans. There's a separate section for bags/purses/wallets with all the same brands Nordstrom sells: Michael Kors, Kate Spade, Marc Jacobs, Coach, etc.. The home decor section has the cutest holiday decorations, and the makeup/beauty section has urban decay, stilla, and philosophy. Some Urban decays NAKED palettes were 50% off when I went today. There's usually a really long line, but the wait isn't as long as you think it'll be. The cashiers have the checkout process down to a science, so the line is always moving. Also, there's a bunch of random items to look at while you're in line to keep you distracted! read more

I got new shoes! Who got new shoes? I got new shoes. This is pretty much my shoe store. You can find name brand shoes here for half sometimes more off. It's amazing They have a clothes section to obviously - and they've added/ I havent noticed till now- a little gifts section. I know I've gotten dress pants there and jeans, but not much else. Most of the shirts they have are kinda uggs. Not like uggs the brand. Just uggs. The selection is much wider for women's clothing. But yeah.. the shoe section. FANTASTIC! It's fairly well organized too. I was going through trying to find my section for size - and I saw a shoe there that wasn't my size... Then I went to my section and found the same shoe there in my size... Yeah- I know you want me to stop talking about my shoes. I also bought my mom a purse there. Kate Spade. Originally it was like 500 and it was marked down to 150. It was a christmas and birthday present - I don't ball that hard. Most of the time :) . read more

3.5 stars. I initially started coming to this store because they are one of the few stores in the area that have a large and diverse collection of shoes in my size. However, I've been impressed by the clothing selection as well. They have a wide variety of brands and styles, and the prices won't put too big of a dent in your budget (personally, my respective derriere has never felt the need to be covered by $89 jeans, but... to each her own.) I'm almost ready to revamp my wardrobe again, and I'll have to add this store to my list of places to shop. My biggest complaint,however, is the staff. Some of them are great, but some of them act as if they "can't even", so they pretty much cancel out. I have asked some of the sales associates to find items for me in another size and I feel like they replied just a little too quickly that they didn't have what I was looking for (Wow! You were able to check the entire store, plus all the stores in the area AND online all in less than 15 seconds??). A few days ago I came into return an item and the line looked like 270 during rush hour. I asked an associate where the line for customer service was. He said that there was only one line (the long one), but that I could ask anyone in a green shirt for assistance with my return. Excellent! Well it took me three 'green shirts' to finally get me the help I needed. The first one was very terse in her response to another customer who was also asking for help. She paged another green shirt to help her, and I quickly set off in search of someone else. No time for short tempered sales staff. The 2nd green shirt must have been the one that received the page because she was muttering something about being on her way as she charged past me like a rhino with an attitude. I recognized her from my last visit when she repeatedly bumped me while returning clothes to the rack. No 'excuse me'. No "I'm sorry'. Just rude. I'm pretty sure that had I not stepped aside, she would have mowed me down. The third green shirt gave me the ol' "I don't work in this department" thing. I was ready to leave when I saw one more associate in the shoe department. He was able to help me right away. He was able to perform the return using an iphone app and the whole thing took less than 3 minutes... it took much longer than that to actually find competent help in the store. If the store made its staff get their collective act together, this could be a 4 or 4.5 star location. read more

Nordstrom Rack - I could not leave these behind! - Shoe Stores Near Me - Gaithersburg, Maryland

8/20/2020 If I am returning an item from the app, the way a staff member holds it up should not determine whether I can return it or not. I had to show the cashier my purchase in the app for her to believe me! Craziness! 12/14/19 I'm still giving this location 1 star for these reasons: Plus size merchandise barely exists in this store! There are 3 racks for all plus size clothing! I needed Spanx or something similar and they had NO large sizes Very small section of plus size clothing with a next to nonexistent clearance for plus size and size XL! Returned merchandise from online... easy enough. Can I just say, it would be GREAT if the employees smiled... is it that hard? (I would feel more inclined to buy something if it was a friendly environment.) The first cashier, clueless, called on the phone to get me a temporary card. When I went to use it to pay, it didn't work! She failed to tell me that it was only good if the cashier was calling to pay for that particular transaction. So when I got back in line I had to go through the whole process again to get another temporary card. What a waste of 45 minutes! . If I didn't really need the merchandise, I would have left out of extreme annoyance. read more

Omg yes!! This Nordstrom rack off of shady grove has not only won over my heart but has won over my wallet! I was convinced after visiting a couple other Nordstrom racks that I just wasn't a fan. As SOON as I walked in it was like a RAY OF LIGHT SHINED DOWN ON ME! There were so many beautiful items to choose from. So organized. Not disheveled like other Nordstrom racks. The changing rooms were large. They even have the cutest home decor section. I found a bunch of work clothes. I was a bit disappointed because the sizes I was looking for were mostly gone but none the less I know I will be back for regular shopping as well. Yass! read more

Always a fan of Nordstrom Rack but this review is a shout out to John the tailor at this specific store. I had a funeral and had to head out of town in just a few hours. I thought I was in big trouble having tossed my other appropriate suit recently. John came through in a big way and did a great job for me altering a suit. I tried to tip him but he wouldn't take it. I hope this store values John. He provides excellent customer service and takes great price in his work. Your the best John. read more

Great buys- I get clothes I could otherwise never afford to buy at the regular Nordstrom. But the lines have been looooooonnnngggggg (as in, bring a plan for what you're going to read for 15-20, 30? mins) everytime I go there. read more

It's really big, but somehow despite that it wasn't very good. I've been to another Nordstrom Rack that was much smaller, but the merchandise was much better. It could have been time of year? And the music was too loud. read more

This Nordstrom rack has an express checkout and that is the primary reason I wanted to write a review. It was awesome to be able to not wait in line too long during the holidays. The store was clean and well-appointed. We were able to find plenty of options in the larger shoe sizes for my nephew. read more

Decided to give another try since its so convenient to my home. Lucky for me it was 25% off all clearance. I got some really good deals and there were plenty of registers open so the line moved fast. Can now take 15 items of clothing into the dressing room which is convenient on sale days. They now put a sign in your cart to keep others from lifting your finds while you are in the dressing room. Security has learned how to watch the store without invading your personal bubble. Cashiers very friendly. Well organized. Only complaint is the lingerie dept employees are so rude and grumpy. Asked several times where the 34DD clearance bras were and got pointed to racks or told "over there". Gave up on sale bras but hit the jackpot on Marc Jacobs, DVF, Hudson jeans etc. My receipt shows I saved 512.52$ today. Whoot! read more

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This store is close to work so it makes for great lunch time shopping. Even when I go just to look I always find something too good to pass up. There are always clearance racks so deals can be had if you look. Occasionally (semi-annual sale) they will position additional cashiers throughout the store for quicker checkout. The only reason I can't give this location a solid 5 stars is due to long lines during the lunch rush. read more

Nordstrom Rack - Deals to be had - Shoe Stores Near Me - Gaithersburg, Maryland

As retired army medic , I am always a frugal consumer This has been a useful destination to round out or purge my wardrobe for my professional and business interests I will say the fashion opportunities are attractive to the women in the family It is under competitive pressure from the shops at Clarksburg Outlet Mall The plus to this location is it is nearer to our home Price is okay read more

Nordstrom is one of my favorite places to shop in the DMV and this location has the best selection. The store layout is easy to navigate and I find new merchandise on a regular basis. The clearance section is well-organized by size on vertical wardrobe racks but the down side is that sometimes there is not enough aisle space. The checkout process is fairly quick and during clearance events and holidays employees are readily available. They simplify the checkout process by having someone remove sensors and hangers while you wait. When a cashier is free, they wave a flag. The mobile checkout process is great, I just wish they had more associates that carried a phone with them for it. There is a store associate named Mikey who is always pleasant to work with. He is so patient every time I have a return to make and has such a great attitude! read more

Nordstrom Rack - Front view of the store. - Shoe Stores Near Me - Gaithersburg, Maryland

This is a good location for Nordstrom Rack with a decent selection of clothes and shoes. I have generally been able to find a good selection of brands at reasonable price. They stock has a quick turnaround time, so you get to see new items regularly. They also have employees walking around the store that can help you with the checkout if the main checkout lanes are too long. read more

Omg. Why. Why did I even come here? This is like, the Marshalls of Nordstrom and I have spent entirely too much money just now. Nordstrom Rack offers designer merchandise at slightly lower prices. You'll find such things as Burberry leggings for little girls, at the low price of $45...the shoes though. The shoes are amazing and there are lots and lots of them, for the whole family. This was my first time at Nordstrom Rack, and though I'll be back, it might be awhile. Gotta let my bank account catch its breath. read more

Nordstrom Rack - Tiny baby Toms! - Shoe Stores Near Me - Gaithersburg, Maryland

Lunchtime shopping is a dangerous, dangerous thing my friends. But maybe not so dangerous when you have to begrudgingly put down your oh-so-great finds because the line is far too long and you're due back in the office in 5 minutes. Oops. I love Nordstrom Rack and how I can find quality items that actually fit me - from their petite offerings to their 5-6 size shoe offerings. I especially like to dip in before work events for a cocktail dress because I know I can count on them for affordable options. For example, Calvin Klein dresses at Macy's go for ~$90-$135 and I've seen the same exact one at NR for $60. Steal. Lines are long, but I've always seen staff be all-hands-on-deck, working every register. I can't give a store slack for trying. My word of advice (to myself, in particular) is to time manage a bit better a la 'Supermarket Sweep' style and grab, grab, grab. read more

This Nordstrom Rack always has a poor selection of plus size clothing! What the hell?! Have complained before. What about the professional wardrobe selection, dresses and blouses? Every plus size woman doesn't want to wear a stretched out t-shirt, frumpy sweater or tent dress. Please get w the program buyers!!! Had one manager tell me "I know, I'm sorry but we had to make room for other sizes!" This location can take a page out of Annapolis' location. You can do better NR!! read more

This location has good finds. Not amazing though. I don't find a lot of clearance items that are decent bc everything is snatched up before it even goes to sale. Dressing rooms are standard but on the small side. The bathrooms need to be better maintained. I was standing by the dressing rooms and bathrooms and it smelled sooooo bad. Sometimes they have great makeup finds. They don't have a ton of nice designer bags. They're pretty boring and the prices aren't that great. The lines are hell on the weekends. Avoid like the plague. The petite selection is slim and not attractive. When checking out they can speed it up by checking you out with an iPhone and portable credit card machine. read more

That line is always to the back of the store. Have made the trip there about 3 different times and have had to turn around and come back. Mail in returns have a $10 fee, but the in-store return means you lose an hour of your time. Now I'm outside the return window for my item...sigh, not ordering or shopping here until they increase efficiency within the store and stop charging customers to return via mail. read more

They need to find a new system in this store. Stopped in the other day to return an online order and there were two people working the register during lunch rush, makes no sense. After waiting for 15 minutes, a manager finally called more employees up front and finally got the line moving. People were not happy and back up should've been called immediately! I'm sure customers don't want to waste half of their lunch break waiting in line. After returning my shoes, I browsed around the shoe section and there were a few employees there that could've helped with the registers in the front. Frustrating to say the least but I sure hope they fix this! read more

I have found quite a few items while shopping at Nordstrom Rack through the years. Some were great and I still have them and others I may have had to return. I don't mainly go here to shop for all my clothes, but will stop by if I know I am in the area or if they are having their off-the-rack sale (25% off their clearance items) which I think happens once in a while (don't hold me to that). Most times I go to this location, they usually have a line - you get used to it when you shop here, but they do have about 3 express stations at this location. Express meaning if you have 5 items or less, you are only using your credit card, you don't plan to return the items, then you can go to one of the Express stations and you will be out in like 5 seconds. I have never tried it as I don't mind waiting in their line. read more

I've been going to Nordstrom Rack a lot recently since it is the closest clothing store near me. I like the their clothes and shoes. They have men's and women's clothes of all varieties. They also have a home decor section. My biggest pet peeve about this place is when there is only one shoe in the shoebox! Ugh! Put them back people! I also don't like how I can't see the top shelf of shoes (and I'm not short)! read more

Nice discounts and prices on many of the items. Some items are nice finds, and other items, well, it is kinda easy to see why they are available for such deep discounts. The store in general had LOTS of stuff, but only vaguely organized. So for example, to find a pair of women's dress black pants or a dressy top, a shopper has to (literally) go up and down and in and out of every area to search for the desired item. Like hunt and peck on an old typewriter with a few missing keys - what you want might be there but you have to keep looking (and looking and looking) to touch on the right stuff. read more

This Nordstrom Rack is located in the plaza with Office Depot and Best Buy. It's a large space, where they have some hit-or-miss handbags and purses (the clearance table was a total mess, and there was one dual-colored Kate Spade crossbody bag that was cute; otherwise, the other bags were just a hot mess); the accessories were minimal; the makeup section was decent, as they had Caudalie (makeup remover that smelled so refreshing and nice!); the shoes section was underwhelming (but, they had these cute glittery Jimmy Choo kitten heels); and, racks upon racks of clothing (I'm sure if you did enough digging, you can find some great pieces; overall, it was more of the Nordstrom-brand/generic brand of tops, but there was one Marni sweater that was of a decent price (but, an 'off' color). Check-out is slightly slow, even with about 6 cashiers on-site. I highly recommend the one over at Tysons Corner or the Fairfax location for great finds and a better organized selection! +unorganized rack of clothing +clearance bins are a mess +minimal selection of shoes +slow check-out lines read more