My recent experience, end of November, was enough to make me never go in this store again. I had ordered a Willow Tree item online and went into the store in the Mall in Columbia, to pick it up. I gave my name and said i was there to pick up an order. The employee, who was rather gruff and not friendly at all, couldnt find it and started questioning me as if I had not ordered anything. Finally, another employee overheard and helped find it.
In December, I went in to buy some last minute gifts. The line was long but the customers weren't sure where it started. The customers were helping each other figure it out. One of the employees, a young man, came from behind the counter telling people to form a line "here and not there". It was as if he was the store organizer! Another employee, an older woman immediately stepped in and said "no they are fine over there for now". Seemed like she really needed to exert and show off her importance!!. Then she says "if anyone is paying with a card, you can go to register one" and she motioned the man in front of me to use register one. I immediately followed him since I was paying with a card. When the man in front of me is done and I step up, the woman says "Ma'am, there IS A LINE YOU KNOW", in a snarky condescending tone as if I should have waited to be called to some other register or given further instructions. I said "no....you said anyone with a card could go to register 1. She rolled her eyes and motioned to the young man to go ahead as if she was doing me a favor.
Finally, I had a 20% off coupon. When I handed it to him, he said loudly, "Ma'am, this is not good in this location...its for another location"...then chuckled and said "that's not how it works, Ma'am". I wanted to throw all I bought on the counter and walk out but I didn't. In my opinion, this young man was actually insinuating that I was trying to pull something over this store and use a measly 20% off coupon in a different store. ( I didn't know the coupon was not good at all Hallmark stores.)
This store has rude, self-important made employees and it is the last time I will every go to this location! Maybe if they spent more time on organization of their store and processes instead of showing off how important they (think) they are, they wouldn't have confused customers! read more