If I could give them a BIG FAT ZERO I would. They are a 2nd rate shoe store compared to Foot locker, champs etc.... I had my receipt wanted to exchange my shoes for a 1/2 size bigger, I bought them during the holiday season, and they were on sale. I was not leaving out of the kids' size for the exchange, but because they are no longer on sale, I could not exchange them for the price I paid for them, but I would have to pay the price that they are now. I have never heard of such of a policy. I called the store again and they told me that they cannot override the price. I went back and returned all $450 worth of my purchase, and I paid in cash. Do yourself a favor know this policy bc this is a policy they do not make you aware of. I'm thinking as long as I have my receipt, shoes are not worn I would be good. So not the case. The store employees in Snipes in Montgomery mall, Bethesda MD were horrible with the customer service. I stood at the counter for more than 15 minutes before being helped, said hello to nothing and it was not bc they were busy, I one of two people in the store. They looked over at me and continued to act as if I was not standing at the counter. My family from here to NJ shopped (past tense) in Snipes, that will be no longer. Foot locker, Nike even allows you to return shoes when the little ones grow out of them. SNIPES your policy is unlike any other. I purchase shoes very often for my grandchildren, never again from this place. I know I may only be one customer, but word of mouth I'll be sure to have at least the 40 of my family members who shop there know. read more