Excellent customer service. High quality products! Worth the price!read more

Two stars for the actual store - it's clean and looks good and the clothing selection is great…read more The staff said hello and then just watched me browse. A smile is the easiest way to welcome someone but maybe isn't in their training. They also didn't acknowledge my boyfriend, who was obviously just there to be with me. I saw there were seats in the back with some reading material but they didn't mention anything to him. After we left, we both couldn't get over how unfriendly the staff were. They weren't rude, they were actively not friendly. Who's this boutique for? Your one friend in the world who has an unlimited bank account? I wanted to buy one of their running shirts but it felt like buying something here was to buy bad karma. I'll try their other location sometime but I have low expectations after coming here.

Really great store! Great selection of jerseys and cleats. Staff are very helpful and polite, as…read morewell.

Very kind staff, great selection of top notch products, even have a lot of kids gear. Incredibly…read morepleased with our purchase and the experience.

Saks in Chevy Chase is a throwback to a more genteel era. Stores like this used to have snooty…read morereputations but nowadays I always find the staff very friendly and welcoming. While the standalone men's store across the District line is now sadly gone, the third floor is now the men's department and has just a good of a selection as the old store. What I like about Saks compared to Neiman Marcus or Bloomingdales is that Saks still has a top notch, high quality private label collection of menswear basics. In addition, their sales can be great, especially on the private label clothes. The new parking lot arrangement is very odd. When you park you have to scan a QR code, pay for parking, and then Saks can give you a discount code inside that makes it free. It's a lot of steps for what used to be just handing over a validation ticket. Given that the clientele here skews quite old, I can't imagine this change has gone over well. If you are a regular customer, your sales associate can register your plate and then you don't need to go through this whole rigamarole each time.

I had placed an order on the app. I can see the transaction on my credit card. However, I cannot…read moresee the pending order on their website, nor have I received a confirmation email. I called their customer service about it. The wait was not too long. The customer service representative could not find anything about it. He seemed annoyed by my request. He gave me the phone number of a third party company that handles their credit card transaction to confirm whether the transaction went through or was a hold. He was ready to hang up to get rid of me. Why should I call a different company? Anyways, I did it, after being on hold for 20 minutes, the other representative was just as clueless, did not ask for any information. Once I told him it was an amex card, he told me they only handle visa and mastercard transactions. Now I need to call Saks again to find the subsidiary that handles their amex transaction?! What a horrible waste of time, and inefficient workflow. They should have audit logs in place for their representatives to access and understand what went wrong. They just had zero explanation and wasted my time for nothing.

If I could give zero stars I would... TERRIBLE EXPERIENCE WITH THE STORE MANAGER JERMEY. HE HAS NO…read moreCOSTUMER SERVICE EXPERIENCE WHAT SO EVER. I came in to buy a white dinner coat that needed minor alterations. When I came back to pick up this coat it was left with visible tears on the fabric. I was DENIED any type of discount. JERMEY said and I quote: "Why would a reimbursement be needed?"... Maybe because you damaged the jacket I bought at full price and altered. I tried to go about this the correct way in talking with Jermey and higher costumer service on the phone. However he insinuated I was lying, as I was showing him the visible damage. I don't usually write reviews but being gas lit in my face is something I will not tolerate, especially in this circumstance. If I were you I wouldn't go to this location, and from the looks at the reviews it seems I am not alone in thinking the same.

A horrible service. They advertise merchandise they don't have. They cancelled a pair of gloves…read more order in the middle of a cold snap. Contacted a service consultant. Waited an hour and more online and got no place. They won't provide a substitute product or a serious discount. They are pathetic.

Very accommodating, knowledgeable and professional. On top of today's fashions…read more " YOU GET WHAT YOU PAY FOR" quality workmanship and fabrics

The clothes are exquisite. Everything is beautiful and 1st class. My Pastor wears this designer…read morevery often.

Nice selection of footwear. I visited REI recently for first…read moretime. Located @Pike & Rose. Seeking new shoes designed for walking/support. I was not disappointed. I took a minute to find an associate to get shoes. Once associate arrived I tried on several pairs & select an idea new pair of shoes. I also saw a wide selection of clothes for various outdoor activities & indoor fitness. Great checkout customer service.

Great store. Bad location. Had to stop my tesla and reverse when at the parking entrance by…read moreChipolte. Toll? Need to send me a text to my cell phone? I left---got lost in the one way streets---then pulled over in a warehouse to get my bearings. Then had the Tesla drive me back to the DOOM REI and face the parking charges and phone number... All to try on a pair of hiking shoes. This sucks! You need a new/old store---somewhere else---how about Rockville plaza or somewhere else close with a FREE parking lot. Lots of empty existing store fronts in the area. WTF. Oh yes the toxic dumpsters and port-a-potty's in the parking garage(s) on both sides of the street 20 feet from the front door are a nice touch. Ohhh the odor? Once inside I wish it was at RIO or somewhere else where I don't have to give my phone number to park.

My review is for an order pick up. I placed my order online…read morefor an Owala cup. I arrived to pick up my order and was directed to another area for online pickup. I gave the worker my name and they went to locate my order. They didn't verify anything else or ask for my ID. I was in and out in no time. Quick service.

Okay so I honestly would give this place a five star review if they only sold shoes because the…read morething is their athletic apparel when it comes to selection isn't great but everything was fine I mean a lot of their shoes were good price plus all of the workers are there and are just ready to help you.

Came here looking for a massive quantity of whistles. No need to worry why I needed about twenty…read morewhistles, just remember I needed the whistles. Before making the trek over here, my friends and I looked online to see if there were whistles to be had any where near where we were. We weren't having much luck until this popped up. We made our way over here and into the store. Trying to figure out where whistles would be in a sporting goods store is not fun. Every single sport they represent could be a possibility of that location. We wondered up and down aisles in hopes that they might be with the soccer gear, no luck. Basketball gear? Nope. Hidden in the back corner of the store? Why of course... We see the whistles, grab our twenty and head to the register. The guy ringing us up must of thought why are we buying so many. Then when the total came up, something wasn't adding up. Even with simple math it wasn't correct. Then we noticed that the amount per whistle is not what was listed on the many pegs we just cleared back there. We let the guy know that each peg we pulled from was a price less than what was in the system. He got on his walkie and had a back and forth with another employee who persisted that the price it is ringing up is the price. We protested, as we (four of us) all told him the price is not as marked on the peg. They were hoping that we wouldn't care much, but one of my friends went to the back corner to meet the associate and point out where we grabbed the whistles from. Once she did that, they honored the priced from the numerous pegs. Crazy situation, but when you buy twenty of something, the price difference definitely stands out.

I had a great experience here! I purchased a pair of shoes however during check out the item didn't…read morecome up as "on sale" I spoke to the cashier asking to confirm the pair was on sale. She worked hard to communicate to the back and confirm there was a sale. However the price still wasn't ringing up, I showed them the price online as well and they honored the discount. Their patience, customer service, and kindness was outstanding. I will be back at this location for future needs.