My family and I visited this Children's Place location to shop for my nieces. At checkout, the tag on a pair of shoes was removed directly in front of the cashier because my niece wanted to wear them out of the store. Unfortunately, we later realized we had accidentally grabbed the wrong shoe size. My 7-year-old niece briefly tried the shoe on at checkout to confirm the fit, but she never walked in them, never left the checkout area, and the shoes remained completely unworn.
When we asked for the manager's name, we were told that associates are not allowed to give out names.
Even though the shoes were in their original condition and clearly unworn--and despite the tag being easily reattachable--the associate (Kiara) refused to allow an exchange. The situation escalated far beyond what was necessary, and we left the store with a heartbroken, crying child.
To try to resolve the issue, we immediately called corporate customer service after leaving the store. Unfortunately, they were zero help as well and offered no reasonable solution or support.
What should have been a simple and calm resolution turned into a very disappointing and emotional experience for our family.
I would not recommend this store if you value reasonable, family-friendly customer service. Our family will not be returning to this location or shopping at this chain again. read more