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    H&M

    2.8 (6 reviews)
    Open 10:00 am - 9:00 pm

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    Sherron H.

    An awesome DJ plus amazing staff and great deals make for a fantastic Grand Opening weekend. This H&M is perfect and it offers all of the departments. Super selection for all ages and sizes. The Francis Scott Mall needed this lively injection. Worth the drive from Chambersburg Pennsylvania, we will be back.

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    8 months ago

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    5 years ago

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    6 years ago

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    The Children's Place - Style of jeans skinny

    The Children's Place

    (6 reviews)

    My family and I visited this Children's Place location to shop for my nieces. At checkout, the tag…read moreon a pair of shoes was removed directly in front of the cashier because my niece wanted to wear them out of the store. Unfortunately, we later realized we had accidentally grabbed the wrong shoe size. My 7-year-old niece briefly tried the shoe on at checkout to confirm the fit, but she never walked in them, never left the checkout area, and the shoes remained completely unworn. When we asked for the manager's name, we were told that associates are not allowed to give out names. Even though the shoes were in their original condition and clearly unworn--and despite the tag being easily reattachable--the associate (Kiara) refused to allow an exchange. The situation escalated far beyond what was necessary, and we left the store with a heartbroken, crying child. To try to resolve the issue, we immediately called corporate customer service after leaving the store. Unfortunately, they were zero help as well and offered no reasonable solution or support. What should have been a simple and calm resolution turned into a very disappointing and emotional experience for our family. I would not recommend this store if you value reasonable, family-friendly customer service. Our family will not be returning to this location or shopping at this chain again.

    Store is dirty, dusty, clothes, boxes & trash all over the place. When I walked in the manager was…read morerudely asking a women if that was her stuff and then told the woman sorting thru clothes she was getting ready to purchase to not put them on the racks because then people can't shop, the customer was clearly uncomfortable. I found 2 tee shirts and a pair of shoes for my daughter and was in line. Customer in front of me was trying to return some clothes purchased online, manager wasn't happy about it to say the least. It took forever to do the returns because they had to open each item and scan it. The woman was trying to tell her one item arrived damaged and the manager again very rudely kept cutting her off and said to the customer that it didn't matter what they said there was no way they were going to accept the return. It was so uncomfortable to witness the interaction and everyone else in line was blown away by the blatant rudeness and disrespect this manager was exhibiting. The manager reluctantly agreed to exchange it but of course couldn't find the shirt on the floor so had to go in the back to look. There was a line of 5 or so customers waiting to checkout but they only had the one checkout open. After 20 mins of standing in line I said enough, put my stuff down and said this is not worth it. I know working retail is hard and stressful but if you hate your job and customers then get a new job! My daughter was disappointed because she wanted the shirts and shoes but there is just absolutely no way I was going to give my money to that store and I'll never return.

    Old Navy

    Old Navy

    (10 reviews)

    I'm pretty sure the cashier here swindled me out of $20. I saw her throw something away before…read morehanding me back my money and telling me I miscounted. Then she smirked at me like, "Oh, I got him." They may have edited the surveillance footage to get away with it. If it happens to you and you don't catch them in the act, don't leave bad reviews, fill out a survey, or wait a day like I did. Call the cops first thing and come back to review the raw surveillance footage. And watch your money. I have been going to this Old Navy for years. I am very offended to have seen these types of disrespectful shenanigans. I will not be buying clothes from here ever again!

    Customer service doesn't exist here. I came by tonight to browse for a few items for my upcoming…read moretrip and I had a girl with glasses in her early 20's gave me the worst glare while I was shopping. I found a pair of gym leggings and a top. The top had a spot where it was damaged and Teyshia, the person that rang me up requested for an approval of discount. The girl with the glaring problem refused to give me a discount for the damaged sweater and ended up giving the 10% off after asking their manager for the approval. Teyshia was very sweet and apologized for how the other girl acted and handled the situation. Ridiculous how Teyshia was still in training but provided better customer service than the other girl with zero personality. Managers should keep their staff in check!

    Macy's

    Macy's

    (17 reviews)

    $$

    The good about this store is it's clean well lit and merchandise is above par the negative is the…read morestore is only open tonight till 9:00 (specially before Christmas) (they keep harping about Covid being the reason-saying no one wants to work) not fooling me! I am having back issues had a hard time getting to the register it was a close call but I.had three minutes another woman was behind me well the man that was at the register I gave him a pair of boots that were in clearance he said they weren't and would not double check for me. NO- I almost left all the other things I had there -- of it wasn't for the woman behind me we wouldn't have been cashed out but the nice sales woman said she would open the drawer! The store was xtrememly hot and I guess I am Spoiled but I do love a shopping cart Didn't get my sister her boots. Cause he didn't feel like looking it up - it really pisses me off cause I know they were less MY FEET HURT SO I DON't wanna rate this experience but if I have to 3 stars is a stretch

    Sweltering Conditions - No A/C for Weeks…read more I stopped into Macy's at FSK Mall and couldn't believe how hot it was inside. The air conditioning clearly isn't working -- it was uncomfortable just walking around. I saw employees working in short sleeves with fans blowing on them at the registers. One even mentioned it's been like this for quite some time. It's not just unpleasant -- it feels unsafe for both staff and customers in this kind of heat. Disappointed that such a large company hasn't addressed this by now. Do better, Macy's.

    H&M - womenscloth - Updated May 2026

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