Off the bat, I knew this experience was going to go wrong. I was coming to return an outfit that didn't fit me, and just wanted my money back because of it. There was two hispanic ladies at the front, one was wearing glasses and she took my bag when i asked for the return. There was a previous return before me and since I work at retail, I know that return can affect your overall sales for the day. The lady with curly hair tells the lady in glasses in spanish "i hate mondays, it's always returns after returns" So I knew somehow she was going to find an excuse for not to give me my money back.
She takes my receipt and looks at my clothes and goes "sorry I cannot make this return for you because there's no tags" (The tags were in the bag, again I bought the wrong sizing since I bought these when the store was 10 minutes before closing) I told her that I had placed the tags in the bag. And without asking me what was wrong with the product or why I was even returning it, she quickly assumed that it was already used and that therefore she could not make this return for me. She threw my things in the bag and didn't even ask me anything else.
I will never come back to this location, and if you can DO NOT buy if you are in a rush. This place has terrible customer service Monday afternoons. I had all the information needed to complete this return, and yet still got horribly serviced. read more