It's been a while since I've given any place such a poor review, but wow, Easterly pulled out all the stops to earn their one star.
Pros
- cute decor, a bit more elevated than other nearby options
- interesting mocktails
Cons
- condescending, unempathetic, rude manager
- impressively slow service
- bland food
- shady gratuity structure
Ok, you want details because hey, how could a place with this star rating reaaaally be that bad?
It's a little after 8pm on a Friday night. A group of 8 women come to Easterly, excited to celebrate their twin friends' 30th birthday. This should be a fun start to our first night together!
It's not a particularly quiet restaurant. With the open air setting, overhead fans, long tables, and music playing, it's quite hard to hear each other. But we're laughing, chatting, having a good time. To our shock, a member of the staff comes over and asks us to turn down the volume. Well, that was embarrassing and uncalled for, but okay, we will try to keep it down even though, again, this was not a quiet restaurant.
By this point, we've not only ordered drinks but put in our full order. We're still in good spirits.
9pm creeps up and we've gotten one of around eight appetizers at this point. Weird, maybe there's a backlog in the kitchen. Strange since tables seated after us are progressing at a much faster pace.
9:30pm another appetizer. Perhaps someone will come check in on us and explain the delay? Nope, our waitress basically disappears for the rest of the night.
By 10pm, 2 hours after we've arrived, we had received 3 appetizers! Look, I get that maybe you forgot to put in our order or something went wrong in the kitchen, but someone could have come talked to us and apologized/explained what's going on.
At this point, I flag down someone who appears to be a manager. I explain to him that I am pregnant and might actually pass out imminently if I don't get something in my system. I ask him if he could just bring me a piece of bread. He starts telling me about how a slice of bread is $5. Sir, I don't care if it's $20--if a pregnant woman is telling you she's about to pass out, your first response should be to run to the kitchen and get something, not waste time dillydallying. Completely unempathetic to the situation and focused on the wrong thing. I'm literally shaking and have asked him at this point for a piece of bread 5 times during this conversation.
My friend overheard him and said, "Are you serious? We've been waiting hours for our food and you won't even comp a piece of bread for a pregnant woman?" She patiently explains to him that the service has been unacceptable and asks where our food is. He just kept making excuses and telling blatant lies.
By now, the mood has shifted. We're all feeling disrespected and immensely hungry. It felt like they were targeting us and treating us differently as a group of women. At no point did anyone apologize, proactively check on us, or do anything to make up for the terrible service.
I finally get my bread and scarf it down, the whole time thinking that I wouldn't have been treated this way had my husband been present.
My other friend flags down the manager again and gives him a good talking to and asks them to take accountability. Again, more excuses and lies. In fact, he snaps at her to tone it down. Never have I ever!!! Sir, how dare you. Why did you choose a career in hospitality if you are clearly inhospitable?
It's close to 11pm. Somehow, everything is progressing now. People are sporadically getting plates. We are all scarfing down food and ask for the check.
And we're not scarfing down the food because it's so delicious. In fact, 95% of the dishes were overpriced, under seasoned, and completely unspectacular.
The check comes (with mistakes) and the waitress has the gall to say, "Here's the check before you walk out." Excuse me? Where have you been all night and are you implying that we would leave without paying? We honestly should have after how we were treated.
The most flabbergasting piece: they had added 20% gratuity to the bill (not printed anywhere that that would be the case), which we of course pushed back on to no avail. They didn't comp us anything or ever apologize.
Honestly, don't waste your time or money on Easterly. 100% not worth it. Maybe their staff could go get trained by Chick Fil-A so they could learn about service standards and hospitality. read more