Wonderful company, excellent customer service, honest, reasonable pricing and very knowledgeable, I…read morejust can't say enough about how great they are, been with them for 10+ years.

We've used Hendel's Air Conditioning for years, including the Installation of our American Standard…read more5 Ton Gas / Electric Unit, as well as our Annual Check-Up, and related Maintenance. Recently, we had an issue which was quickly resolved. David, the Service Manager, and Jon, the Service Technician, resolved our issue in a timely manner and with professional expertise. I highly recommend their top notch business operation. Thank you.

Excellent service, timely execution - Saved my mom's AC…read more My mom lives in Gilbert, AZ and had AC problems, we called John's and they came out right away and assessed the situation and was able to take care of the repair within a day. Truly great customer service, very attentive and fixed the issue. Thank you!

I've been working with John's since they installed my ac unit 6-7yrs ago. I signed up for and…read morerenewed their service plan and they've been great about reminding me when it's due rather than soaking up the money and not doing the work. Today Damian came out around 830 for my 6month service and noticed a leak and that my unit wasn't working as well as it should. This poor man went over every inch of my system for 8hrs and even checked my attic to make sure a duct didn't pop off. He was on my roof in the June Phoenix heat until 4. Even had his supervisor come out when he needed help. This is the kind of tech I hope shows every time. I'd rather have someone that will ask for help rather than close it up and say it's good. Great work ethic and competent.

Johnny was our service technician today working on 2 of our home AC UNITS. He was excellent in all…read moreaspects of his work, he was prompt on arrival, thorough on his explanations of his comprehensive work, polite and courteous even when our pet dog barked at him, and simply a pleasure dealing with him completely!! We hope he is available again to service our units next time! Dick T.

Review for Bruce's and Savage since Savage purchased Bruce's…read more I had Bruce's AC out in May for service and ended up purchasing a maintenance package along with a blower motor cleaning, panel insulation and general maintenance. Unfortunately, the experience has gone downhill from there. About four months later, the insulation they installed started peeling away and falling into the blower area. When I called for service, I specifically requested a different technician because I had already been unhappy with the original technician, Tristen. He had left garbage behind in my attic and had also told me he was going to remove the blower and clean it outside in the backyard, which never happened. What made the insulation issue even more frustrating was speaking with Eli, the service manager, who told me this type of insulation is known to fail. I was also told condensation may be the reason the insulation failed. That raises the same basic question: if condensation is a known issue in this application and this material is known to fail under those conditions, why was it recommended and installed in the first place? When I scheduled the follow-up, I was told Mike was one of their best technicians and would be sent out to help resolve everything. Instead, Tristen showed up again despite specifically asking for someone else. Between the poor workmanship, work that was discussed but apparently never completed, trash being left in my attic, a product being sold that management later acknowledged has a history of failing, condensation being blamed for the failure even though that should have been considered before installation and my request for a different technician being ignored, I've lost confidence in Bruce's AC. I purchased a maintenance package expecting dependable service and a company that would stand behind its work. That has not been my experience. You'll see in the photos the adhesive never adhered to the surface, screws left off the panel, and garbage left behind. I received a refund of $61.00 from the $250 maintenance package and nothing from the failed insulation, garbage left behind, and sub-par work.

Its unfortunate I feel compelled to write this review update. I had Rusty's visit my parents house…read moretoday since the external unit was making some noise on shut down, and given how great they were in 2023 when I needed them, it seemed like a no brainer. Nothing was declared wrong with their unit besides the LRA being higher than normal. (Apparently reading 129 when the rec on the unit is 120). So when I arrived the young tech was attempting to upsell my father on Compressor protection to solve this at a cost of $600, and stating to both of us at that time that the issue would only get worse and the compressor was the most expensive part of the unit to replace if it goes out (correct). He said $600 was cheaper than a compressor replacement (also correct). After some basic research I realized they were being upsold. Sure protection is good, But if your unit is already covering most of the bases a protector would, then why install one? The upsell statement was.... "Without this your unit will be unprotected and your LRV values are only going to continue to get worse, compressors are thousands to replace" It felt like doom tactics and for a second in my mind I was like, we should just do this. I took a photo of my units information and serial, threw it in to chat GPT. It told me the following about my unit. " What you have Brand: Lennox Model: ML17XP1-048-230A01 Type: Heat pump (not just AC) Size: 4 ton system Refrigerant: R-410A Voltage: 208/230V system (not 120V)" " Does your system already have protection? Yes--your Lennox ML17 series includes: Internal compressor overload protection Anti-short-cycle delay (via thermostat/control board) Standard electrical safeguards required by code So you already have basic built-in protection " I cross referenced this with the manual too. So maybe he meant "Compressor saver"? Like a hard start kit, who knows I'm not an AC tech, back to the internet. Well looks like my unit does not need or benefit from this since its only 2-3 years old and our capacitor was almost on point with the expected readout so starting was likely not an issue. I also saw that 129 was still within the expected +/- 10% tolerance even if on the higher side. So in a nutshell I am disappointed with the outcome here. I understand a bit of salesmanship is required for a successful biz, but $600 of not required add-ons for a unit that has most of it already doesn't feel honest. Not to mention that feedback online was to expect to pay $350-450 and that $600 and above was considered very expensive. And lets say I am totally off the mark here and my research is off, then in that case the young tech seriously failed to explain in detail about the topic. The tech that visited me in 2023 was so knowledgable and at no point did I feel like I was being upsold on things I didn't need. There was a trust bond there almost immediately with that guy. I went back to read reviews and saw that the same has happened to some of your other customers (Quincy . R from literally 2 weeks ago) Your biz was EXCELLENT! I raved about you guys to my neighbors in the past. Some of them even booked you. I know you guys are better than this. Sadly i'll have to take my biz and recommendations else where from here on. Thanks for the great job you did in 2023 and good luck with your continued biz Rusty's.

If I could give Rusty's 10 stars I would . They just saved the day for me and my family . I reached…read moreout on social media , got an immediate response . Very transparent conversation about costs and they were out to my house in under an hour ! Oh and did I mention it was on a Saturday and a free estimate ? Caden was my technician he was clean , courteous , informative and very honest. He got the problem solved and gave me a realistic expectation for the rest of the life of my A/C. He could have did me shady but he was very knowledgeable. I would re commend Rusty's to anyone , and I plan on having them come back to do a tune up on my other unit

Wait for it, Ok so I had another A/C company come out and fix my thermostat and maybe A/C, they…read moretold me that I need to pay $1,300 and I needed an entire A/C unit. So I didn't feel comfortable with them so I asked them to leave. I looked on Nextdoor to see who people were recommendating and Bruce's A/C was listed several times. I asked them to come out and do the $1,300 repairs that I was told I need to do before I got a new A/C unit. When Franklin came out, he probably spent an hour in our attic, he came out and told me that he wasn't going to do the $1,300 of work as it would be wasted and that I needed a new unit. I was absolutely fine with that. When I bought my house it was something that was mentioned to me, it was an OLD unit and it was time. The whole thing started because we have a smart thermostat and turned the A/C off when we went on vacation. We turned it back on a day before we got back and it was still not cooled down as much as we would like when we got home. We knew it was on its last leg. So we scheduled them to come out and they were very professional in every aspect of their multiple times at my house. Initial meeting, install, and follow up. I'm very pleased with them and I signed up for the 2 times a year service without anyone trying to pitch it to me. Overall the only thing I am disappointed with is that I wasted my time with the first A/C company.

Review for Bruce's and Savage since Savage purchased Bruce's…read more I had Bruce's AC out in May for service and ended up purchasing a maintenance package along with a blower motor cleaning, panel insulation and general maintenance. Unfortunately, the experience has gone downhill from there. About four months later, the insulation they installed started peeling away and falling into the blower area. When I called for service, I specifically requested a different technician because I had already been unhappy with the original technician, Tristen. He had left garbage behind in my attic and had also told me he was going to remove the blower and clean it outside in the backyard, which never happened. What made the insulation issue even more frustrating was speaking with Eli, the service manager, who told me this type of insulation is known to fail. I was also told condensation may be the reason the insulation failed. That raises the same basic question: if condensation is a known issue in this application and this material is known to fail under those conditions, why was it recommended and installed in the first place? When I scheduled the follow-up, I was told Mike was one of their best technicians and would be sent out to help resolve everything. Instead, Tristen showed up again despite specifically asking for someone else. Between the poor workmanship, work that was discussed but apparently never completed, trash being left in my attic, a product being sold that management later acknowledged has a history of failing, condensation being blamed for the failure even though that should have been considered before installation and my request for a different technician being ignored, I've lost confidence in Bruce's AC. I purchased a maintenance package expecting dependable service and a company that would stand behind its work. That has not been my experience. You'll see in the photos the adhesive never adhered to the surface, screws left off the panel, and garbage left behind. I received a refund of $61.00 from the $250 maintenance package and nothing from the failed insulation, garbage left behind, and sub-par work.

My Elevate Hone Warranty assigned my claim to Airamedics. They got in touch with me early this…read moremorning. Were at my house by 9 diagnosed the problem and had my AC up and running before 10. Great service. Thank you.

My experience with Airamedics was limited to a phone call because they ultimately declined the…read morehome-warranty service assignment. My fiancé's AC stopped working during extreme Arizona heat, and OneGuard scheduled Airamedics for Monday. With a OneGuard representative still on the line, I called Airamedics only to ask whether they had experienced any cancellations or could possibly come sooner. Mark said nothing was available, so I calmly told OneGuard to leave the Monday appointment as scheduled. I did not curse, threaten, demand service, or berate anyone. Shortly afterward, I learned that Airamedics would no longer handle the service request because Mark claimed I had berated him. The call was recorded, and I have formally requested that OneGuard preserve and review the complete recording. Airamedics also blocked both phone numbers used to contact them, which made their response feel even more unprofessional and unnecessarily hostile. Given how quickly a simple scheduling question was turned into an accusation and followed by the company declining the assignment and blocking communication, it left me with the strong impression that they were looking for a reason not to accept this home-warranty job. I cannot comment on their technical work because they never came to the property, but this interaction caused unnecessary stress and delay during an already urgent situation. If a company does not want to accept home-warranty work, it should simply decline the assignment not mischaracterize a customer's conduct and then block further communication.

These guys are not out to gut your wallet. I previously was using a precision outfit and they suck…read more K&R have helped not only me but my daughter as well. You won't regret using them!

When our hvac system stopped cooling last week, our handyman service advised that our compressor…read morewas beyond repair and they would provide us with a quotation for replacement. In looking for a second opinion, a good friend of my wife suggested K & R Refrigeration, who had completed work for her mother in Sun Lakes and who had been recommended to them by a trusted local repair man. Coincidentally, a good friend of mine in Sun Lakes also recommended K & R! K & R responded quickly to our call for help and their quote for replacing our 5 ton Trane rooftop unit was 33 percent lower than our maintenance service company' quote - a difference of almost $5k ! Not only were K & R more than fair in their pricing but they were able to provide and install the new unit almost immediatelly! (we accepted their quotaion on Friday and the unit was delivered and installed the following Monday morning! The new Trane unit is working wonderfully - we're getting a much stronger airflow, which cools our home much faster than in the past! We couldn't be more happy with K & R and we would like to thank everyone who helped us, including: Jerry, Stacey, Curtis, Jon and Cole! Bob & Judy Armstrong, Sun Lakes ( one concern we have is that it has been very difficult to find K & R Refrigeration in the Yelp listings, so that a lot of people may not be able to contact K & R)

For whatever reason, the AC gods have not blessed me with the chance to live in cool temperatures…read moreduring Arizona summers. Thankfully, we found Jon through a family referral and he has saved our butts on more than one last-minute occasion. Any time we've had to call on him, he's happily come our way in a timely manner. Jon clearly takes pride in the work he does and services he offers. He works hard and with a smile on his face. We've also called through their office to schedule, and Patti has been both incredibly courteous and helpful. We are grateful for the work he does, how knowledgable he is, how quickly he's able to resolve our cooling problems, and how easy it is to understand what he's doing. It's nice being walked through what's happening. This is a locally owned, family business, so there is also the satisfaction knowing that you're working with people in your community. As crappy as it is to have our AC go out in the summer months, we stress less knowing Jon can, and will, fix it in no time.

Well I had to have another service come check out the unit Cool Day's said they repaired a few days…read moreprior. The unit had to run constantly to keep the temperature at 80 degrees. The second service found that I was 2.5 lbs low on refrigerant. The problem is that Cool Days said they added refrigerant when they came out. There was no leak, so that means Dan actually stole refrigerant from my unit. After 30 years I had to find a new A/C company. Very sad.