Love Letter to the Owner:
Dear owner who is not Zena. Please remove the owner who appears to be Zena from the facility.
If I were rating this place on the food alone, I'd give this place a 4 star rating. But when you add the "experience" to the mix, the best it deserves is a "2". I have been to this place several dozen times over the course of a few years, and was distinctly horrified the first time I saw the new owner in action. I think her name is Zena.
My husband and I used to go to Red Dog (before it became The Daily Dish) a few times a week for years. Our kids went to school nearby and I don't cook, so it was a great neighborhood place. We loved it. The food was great, the staff personable and the location convenient. Once it became the Daily Dish, we were worried that the menu would take a dive. It did not. It may even have improved a bit. But Zena ruins the whole experience.
The first few times I saw her in action, she was running around like a crazed, frenzied puppy. Almost frantic, she was so immersed in the "think of it all" that she didn't realize what chaos she left in her trail. She barked at the wait staff within earshot of customers and then made overly friendly conversation with the tables. Ugh. I knew she was one of the owners and just assumed that she needed to find her groove. I assumed she was a new restaurant owner. We toughed it out for a while because we liked the food.
My husband and I eventually stopped going because she annoyed us so much, and we moved out of the area last year. Today, however, I went back after cycling with a friend nearby. As soon as I saw her, I realized we were in for a treat. She was her usual frenzied self (a year later), darting here there and everywhere. The minute she saw us waiting she didn't even make eye contact and said "We'll be with you in a second". She flitted all around and then passed back again saying "give me just a minute, I'll be with you". We eventually chose to sit at the bar.
At the bar, you get to see,, up close and personal, how awful she is to the staff, and what a terrible manager and micro manager she is. She inserts herself everywhere and adds confusion. I think she's trying to pitch in and be an extra set of hands. It's just such bad management. If she'd just sit back and OBSERVE the service workflows she might get a sense of where she could find efficiencies, better train the staff, or improve processes. She was constantly barking at the staff, "make coffee" "stop making coffee and help with the bloody mary's" "why are you making bloody mary's when we are out of croissants". The staff goes in circles because she sends them on a wild goose chase. At one point, she said to a passing waiter "get these drinks out of here". The waiter said "where do they go?" She said "I don't know, get them to a table". Later she ordered a waiter to deliver different drinks to "table 10". The waiter came back saying "10 has their drinks, these go somewhere else". Later a waitress came up and handed a dumbfounded bartender a plate. He said "what's this?". The waitress said "Zena said to give it to you for a customer". I could go on and on and on. It was painful to watch. It is so uncomfortable if you are paying attention that I can't bear to patronize the place and fund her treatment of the staff. I won't go back. It's a shame because the food is quite good, and there aren't any restaurants, other than the deli, in that neighborhood.
I think there is more than one owner. Here is what I say to the other owner. GET ZENA OUT OF THERE! She should not be managing the place. For God's sake, man, find a manager. She should only be a silent partner. read more