2018-present date: THIS REVIEW IS BASED ON THE NEW OWNERSHIP!! I've taken my car into this shop for major and minor problems. I came to trust the owner as his expertise in collision is something that only comes with years of experience. Major Problem: When my G6 got hit, I thought I was fucked; being in school and needing my car on a daily, to my surprise it was fixed within a week and my life was back to normal. Minor problem: My G6 oil bolt was stuck after a random shop gave me an oil change and forgot to lube it. Every shop I approached to get a new oil change after that wouldn't dare to touch the bolt. I brought it to this shop, the owner laughed and told me to come back in 2hrs. I come back, my car had a new bolt with new oil and no further problems couldn't be any happier!!! (Even Belle tire said no to me) I will definitely be coming back here in the future because this place never says no to solving a car problem, they take problems head on and never take advantage of the customer! P.S Steve is a very fair guy and only wants what's best for his customers. With car collision people want you to tell them what the problem is without digging in, I assure you, you will be taken care of just be patient!! read more

Best shop around! They do honest business and fantastic work. I brought my 2006 GMC Sierra truck in for a full repaint. All of the factory clear coat was coming off. Abe and his team did an incredible job! The finish is flawless, and the color match is absolutely perfect. They also did a great job replacing both of my rusted-out fenders. My truck looks brand new again! The quality of the workmanship is truly exceptional, and the price was very fair. If I ever need vehicle body work done, I will go back to the Collision Shop on Allen Road in Brownstown. read more

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My car was hit from the back and I had received two estimates from other body shops. I stopped at the collision shop to get a new estimate the young man that came out open the tailgate and glanced at the bumper and said I can't really tell you how much it's gonna cost until we get in there and I said well the other two shops both got down under the car and looked and you could see what was damaged. He said no you can't see it either and generally seemed disinterested in my business. I pointed out to him that the other two estimates they got down under the vehicle and just stuck their head under the back end and looked, and they could see the damage. He insisted that they couldn't see the damage so feeling like I couldn't trust this business I left and he encouraged me to go somewhere else so I did. read more

I wanted to thank Steve and the collision shop team for their outstanding diagnosis. I have a BMW X3 with a broken door window-glass. My insurance made me go thru safelight for the glass repair and 3 months later my window still did not work properly. I took the car into the Collision Shop who within one-day told me there was nothing wrong with my door and that it was the wrong glass. My Insurance, did not accept this diagnosis and made me take it to a dealer for another opinion... IT WAS THE WRONG GLASS. The collision shop was super professional when i informed them that the insurance was making me go elsewhere. I picked up the car and they had even fixed the window so it would stay closed temporarily. This will definitely be my go-to repair shop moving forward. THANK YOU read more

The Collision Shop gave me a quick estimate on the spot when I walked in. They held to their word and were very precise about what needed to be done. They weren't on exactly on the time schedule they said it would be about four days, and they repainted and and sealed the bumper. They were even able to take scratches out of the headlight cover. I was extremely happy with how attentive the owner was with a phone call and text apps updates as needed. I was extremely satisfied with the work they did. Would highly recommend them to anybody who needs bodywork done. read more

I just want to say thank you thank you to Steve and his crew at the collision shop he was a referral from someone and turned out to be a good one. They fixed my car after it was hit and kept his word with every step of the process. I would surely use the shop again in the future if I have any needs. Thanks again guys!! read more

Had rust starting on the left side rear wheel lip of my 2013 F150. Also had a rust issue on both rocker panels (unfortunately std for Ford p/ups). Steve got the truck in quick and his team did a great job not only fixing these issues but also fixed a few other minor concerns. It's great to find a shop that not only knows their craft, but also knows how to take care of their customers! Rare these days. They even donated a truck full of pop cans to my wife's schools class can drive! The 2021 senior class from Dearborn Heights District 7 thank you sooo much! Not sure what happened with the old owner but will absolutely recommend this shop and new owner to anyone. Will use them again as needed. read more

The collision shop did great work. They delivered excellent, speedy service. The manager Steve was a pleasure to work with. He helped walk me through the steps to properly handle my insurance claim easily. The drop off key box was an added bonus to make the process easy. I would gladly recommend this shop to friends and family. read more

Warning!!!!!!! Do not go to this shop! Lawrence the owner is the devil in sheep's clothing. I took my vehicle to this shop for a fender bender, nothing major and it took two month's to get it back. It's still not fixed. Lawrence was friendly, and acted like he knew the business like any owner/operator should. I got my estimate /pictures done and was coming back a week later to drop off my vehicle once the insurance approved the estimate for the damage. A week later we had a bad snow storm, with snow covered ice underneath I ended up slamming into a wall causing further damage to the current damage. I had to call the shop to see if the insurance had been approved so I could drop off the vehicle. Since now the vehicle was undriveable. Lawrence said he had just received the approval but wasnt at the shop at that moment but I okay to bring the vehicle in.(Come to find out the business is ran from a cell phone, he has a landline for his fax machine) I took my vehicle in and was forthright about the additional damages. Lawrence looked at it and said no problem. He would do a supplement request so there would only be one deductible not two. I was upfront and asked Lawrence to double check with the insurance and let me know. I went to enterprise rental up the street from the shop where they were so helpful and got me into a car immediately! I never heard from Lawrence, so after a week I called the shop to see how the vehicle was coming along. Lawrence told me he didnt know and would have to get back to me but assured me they were fixing it. Another couple days went by, so I called him again. This time Lawrence explained that he put in a supplemental request for additional work. That he was just waiting on the insurance approval. Little did I know he sent the insurance the photos from the second accident which looked way worse than the first. A week went by and no phone call. Its been over two and a half weeks by now since I dropped off the vehicle. I called Lawrence to find out the status. His response was, still waiting on the approval from the insurance. I called my insurance, they were waiting on the supplemental request. So I called Lawrence again, he said he would send it again. Another couple of days went by and its now going on three weeks since I dropped off my vehicle. I receive a call from an insurance investigator. The gentleman introduced himself and asked questions. Remind you I did not know that the second set of pics were sent in for the supplemental request. After answering his questions, the investigator said he would call me back. I immediately called Lawrence to find out what was happening. Lawrence said he was busy and would call me back in a few minutes. An hour goes by, and no call. So I called him again. I got the same answer. Another hour goes by, I call again. Lawrence was less than cordial. Told me he couldn't talk to me but to call the claims agent, and hung up the phone. My agent told me that based on the pictures for the supplemental request, they had to call in an investigator to see first hand. This was on a Monday. On Thursday I called the investigator to see what the status was. He explained the situation that Lawrence had sent in another set of photos and he was looking at fraud. I explained the situation that if another deductible had to be met I was more than willing but that Lawrence assured me I would not have to worry about it. The investigator went on to explain that what I had said made more sense. That Lawrence was less than helpful, like he was out to cover himself while throwing me under the bus. So I set up a second deductible. We are going on four weeks with the vehicle in the shop. It still took 3 1/2 more weeks and five separate incidents of being told the vehicle was ready only to still have issues. There was grease on the steering wheel when I picked it up. The car was mediocrelly cleaned. This shop is a joke. There is no quality control, customer satisfaction, or honesty with Lawrence and his shop. They know they went the cheap route when fixing my vehicle. Old habits die hard. Don't waste your time with Lawrence and the collision shop. read more

The Collision Shop - The original damage! - Body Shops Near Me - Brownstown, Michigan

This shop is actually in Brownstown and not Flat Rock. The owner will tell you anything just to get your car and then you're powerless over your own vehicle. He's a con artist and power/control freak that will screw you over if you complain about his compulsive lying. The owner told me he would have my car fixed within one week when it was a three week job (of course, I don't know how long it takes). He also went on and on about how the insurance company would want him to cut the metal on my car, which would cause my car to rust, and that he wouldn't let them. After telling me this multiple times, I seen that he had cut the metal instead of replacing the entire piece as he said he would. I called after one week to check on my car and the owner yelled at me that he will take three weeks to finish my car if he wants to and that I'm powerless since he is dealing with my insurance company and I'm not involved (even though it's MY car). I also think he has some sort of power and control complex over women (maybe it's typical of anything automotive). After two weeks of telling him to stop working on my car and demanding a bill for work he already done, he continued to work on my car and refused to give me a bill. Finally, the Department of State (Secretary of State) told me that he wanted almost the entire amount of the estimate to release my car even though less than half of the work had been done. Somehow this type of fraudulent billing is legal. I have no idea how he stays in business with the way he talks to/treats customers. The owner threatened me with everything, including charging me warehouse fees, even though he refused to let me take me car somewhere else. Somehow, I lost complete control of my own vehicle and despite the multiple phone calls I had to make, I had to allow him to finish working on my car to avoid being ripped off by this con artist. He dares you to sue him...it's ridiculous. read more

Do not go to this shop!!! They had my car 9 weeks for a little body work. Worst body shop I have ever dealt with.unprofessional.no communication.terrible.please save yourself trouble go somewhere else. read more

We are very pleased with the recent body work and paint job that was done to our vehicle by The Collision Shop, Brownstown. Lawrence and his staff did an excellent job of repairing our vehicle in a timely manner, and we would highly recommend The Collision Shop if you're ever in the position of needing this service. Thanks Collision Shop!!! read more

I am very pleased with the recent work done to my vehicle after an accident by The Collision Shop, Brownstown. As soon as I arrived at the shop with the van, Lawrence got on the phone with my insurance company to get an appraiser out. They sent one the next day and work started immediately. He also set me up with a rental car within half an hour. He kept me well informed during the process of the work and was courteous. I especially was grateful for the reduction in my deductible he gave me when all was done. I got my van back a few days ago and the work is beautiful. My nine year old van looks like new. He even fixed a large rust spot on he other side, which I hired them to do independent from the accident claim, for a very inexpensive amount. I was planning to trade the vehicle in soon, embarrassed at the looks, but now I have several more years to keep it! In the end, I would say Lawrence and his staff went out of their way to make this fix excellent for me, and I would recommend them to anyone. Btw this is the third vehicle I've taken to this shop, each was completed well above my satisfaction. Thanks Collision Shop! read more