Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the…read morebody work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he's doing us all a favor! He told me once, "My problem is I have too big a heart." Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno's this afternoon and stopped in Tom's Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, "I'm not the one who crashed my car!" There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom's Collision cannot provide that. And if Lyon's Towing recommends Tom's Collision, like they did to me, tell them, "Shame on you!"

Great experience out of a bad situation. It's never good when you have to spend money on auto…read morerepairs but the experience working with Chris at Tom's collision was all that you would hope for. Great work, a fraction of the cost of their nearby competitor and very personable experience beginning to end. All the reasons to support local Mom and Pop shops.

Every time I do business with this shop I feel they are fair and honest. I have had both body work…read moreand mechanical repairs done. I feel their prices are good and comparable to other local shops. I just love the owner he is very Friendly and kind.

I took my car here, for them to tell me a part was bad, i had to call them multiple times to figure…read moreout when my car would be done, just to get my car back and the issues still happening. Come to find out the part they swapped out was brand new. So they took out a brand new part and put a rusty one in, when i called to tell them about it they got irritated with me and talked down on me because im a woman, essentially saying i didnt know what i was talking about, at that point i decided i wanted my money back and i was just going to get a new car (for a plethora of reasons) i go in there to get the refund and i wait, a week later i still dont have the refund. So i call, one of the workers sat there telling me it was "common sense" to use the same card, (i didnt remember which card i used as it had been almost 3weeks since i paid them) they said their card guy called them and asked why a card was being used for a refund when it wasnt the card that paid for it, they never called me to tell me. If i wasnt aware of it they wouldnt have told me so they could keep the money. HORRIBLE customer service and HORRIBLE work

The manager Sharita is very unprofessional and confrontational. The work the guys do is good, but…read morenot worth what you have to go through with the manager if there is an issue. She will not take accountability or have any interest in speaking to you. She will tell you to Google the issue--not professional at all. Go somewhere else if your insurance lets you!!

Definitely recommend this place! I had to take my car in for some body damage. My car looks even…read morebetter now than when I bought it! Not only did they touch up my rust, Gerber was also generous enough to pay for my rental for the week while they fixed my car! Got my car back to before before the expected date too! 10/10

Super friendly and knowledgeable staff! I work for an insurance company and am constantly being…read moreasked for recommendations on collision shops that do good work for a fair price, and I always recommend Auto Advantage. I first brought my car to them to repair some door dings, and when I got my car back it was flawless. They were quick and clean. I now follow them on instagram so I can keep up with all of the specials they offer. They even do custom work and their painter is AMAZING!

This collision shop has to be the friendliest establishment that has been my pleasure to have done…read morebusiness with. Darrin and Sophia are on top of their game business and customers are well served to utilize their establishment. I could not be more pleased with the work done on my vehicle