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    Tom's Collision

    4.4 (7 reviews)
    Closed Closed
    Updated 3 months ago

    Services - Tom's Collision

    Auto steering and suspension repair

    Routine automotive maintenance

    Bumper repair

    Tom's Collision Photos

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    Gorno Ford

    Gorno Ford

    2.3
    (66 reviews)

    This is going to be long, simply because I didn't know leasing a car could be like this. My…read moreexperience at Gorno was amazing. I have never had service this good and so convenient. I'm super busy, it's the holidays, I have two kids and I work full time. The team at Gorno made everything so easy and so convenient, I don't think I can go anywhere else. My search started with Mark Maher, he picked up my internet inquiry, gave me a quick call to chat about what I was looking for. I told him and Edge, my lease is up in February and I'm at my miles. I did the math, it's more cost effective for me to eat my last two payments than to not only complete the lease, but also make the two remaining payments, plus the mile overage, plus a new down payment. I pay $xxx and I want to pay less than that. Mark immediately started looking for vehicles (I didn't step one foot into the dealership) and he identified two cars that sparked my interest. There's a dealership up the road that said I needed to come in and sit with them to figure out what I needed. Mark never once asked me to come in until he found me a car to look at. So... I came in and checked them out and wasn't super excited and told Mark "hey, I want a convenience package, and basically as close to all the options I have in my current lease but less money." Mark went back to work on looking for a car for me, he said 2018's are going to be so hard to find with all those options-there's limited inventory right now, I will try." He called me maybe 15 minutes later, I just got home from meeting with him and he said, I know you're looking for an Edge, but if you're open to an Explorer at a comparable price, if so I found one that checks off a lot of the boxes." I said yeah let's check it out and he started getting some work together so that he can guarantee the excellent holiday rebates going on. It was end of the month and new incentives were happening the next day and he wasn't sure if they would be better or worse and I wouldn't be able to get in until Monday to see it. Mark was going on vacation and wouldn't be back until Thursday. He left me with Laura Kern and honestly the transition was seamless. I didn't have to tell her anything she didn't already know. She immediately reached out and introduced herself and let me know the Explorer is going to be ready whenever we can get here on Monday. THEN, she texted me immediately the next day and says "Hey I know you were looking for a 2018 Edge, but Ford came out with some really sweet incentives on the 2019 Edges that would make the payments less than the 2018's you were looking at and they have a lot cooler tech. Here is the pricing, here are the stickers, what color do you want? She really helped us out by identifying every rebate we qualified for. She was really great to work with. We told her we'll come back on Thursday for the car. When we came back on Thursday the paper work was already to go, we didn't have to sit with the Finance guy for a couple hours. The paperwork was maybe 20 minutes and then we spent the rest our time going through all the cool updates and safety features of our new car. No one has ever gone into this much detail. Our minds were blown to find out that there are actual keys you can pop out of the back of our key fobs that we carried around for three years. We love our new Edge, we walked out of there with no money down and thanks to the renewal incentive we didn't have to pay the last two payments on our lease. How amazing is that. Mark and Laura were both great! I highly recommend either of them. I didn't cringe once during the entire process. Best car leasing experience ever!

    I want to share my experience with Gorno Ford so other customers can be cautious before purchasing…read morea vehicle or service contract from this dealership. I purchased a used Ford truck from Gorno Ford, and shortly after the purchase I started dealing with multiple serious issues, including GPS not working, Bluetooth not working, A/C concerns, vibration/hesitation while driving, and multiple active diagnostic codes 19 codes. One of the biggest concerns is that the truck had an aftermarket exhaust that they were aware and i trust on them, which has affected warranty coverage and created problems when trying to get the vehicle serviced through Ford. In my opinion, this should have been clearly disclosed and addressed before the sale. Gorno Ford's response has been to point back to the "As Is - No Warranty" paperwork, but my concern is that the vehicle was sold with significant issues and modifications that have created major problems after the purchase. I also cancelled my extended warranty/service contract and have been waiting approximately four weeks for a refund of around $4,000. As of today, the refund has still not been returned, and the follow-up from finance and management has been extremely poor. The overall service experience has been very disappointing: poor communication, lack of ownership, slow response, and no clear resolution from the service, finance, or management teams. Based on my experience, I would strongly recommend that customers be extremely careful, review all documents in detail, inspect any used vehicle thoroughly, confirm any modifications before purchase, and verify warranty eligibility before buying from Gorno Ford.

    Tom's Collision - autorepair - Updated August 2026

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