Excellent service Mr Monty and his crew are very friendly friendly and knowledgeable and do…read moreexcellent work and for us women Mr Monte takes extra Care and explaining the service that is needed and does it in a professional and efficient and timely manner . He even picked me up from my home and brought me to my vehicle!!!!

BEWARE OF THIS PLACE!! They had a Jeep Patriot for sale. The check engine light was on and he…read morestated that it was on because the A/C was out. He said that he would fix the A/C and asked if I would put a deposit down. He tried to get ne to put $2,000, I agreed to $200. He made a copy of the title to the vehicle and wrote on the title stating that I made a $200 deposit. Later I see that the name on the title was a completely different name than the workers at the auto repair shop. I no longer felt comfortable purchasing the Jeep. Also, I didn't feel comfortable because I did not truly believe that he would fix what was wrong (why the check engine light is on). I then asked for my deposit to be refunded and he stated that the Jeep was already sold and that if I wanted my deposit back, I would have to take him to court. Monty comes off as a good guy but it is really just an act. After I asked for my deposit to be refunded, he was rude and mean. A totally different person than the person I met when he tried to sell me a Jeep. He seems comfortable with keeping peoples money even though he has no written policies on refunds. MONTY IS A SNEAKY DO NOT TRUST HIM!!!

This is a FANTASTIC repair facility. Knowledgeable mechanics, timely service, very thorough, and…read moretheir Quality and expertise is above the average. These guys do not play around, they tell you exactly what you need, and repair your vehicle in a timely manner. 20 stars would be given if I could.

Prompt and courteous service by K&S on the air conditioning system in my Dodge Nitro…read more Good value. Will be back.

I had shocks and struts, put on at elite car care Two weeks…read morelater, I need more front end work done and took it to a mechanic Within 20 or 30 minutes of leaving the car at the mechanic they called me and told me my CV joint was stripped out whoever put it back on stripped it out and I should have a new one . Elite car care, Hunter told me it was that shop that did it ,but there was no way they completed the work and stripped out my CV joint within 30 minutes The car was still in the parking lot when I left Anyway, on a good note, Hunter is very polite

They are not the same people that gained my loyalty, it's really a shame…read more Mike running the counter is dishonest, rude, and extremely unprofessional. He scams people for the business and refuses work that isn't convenient to them. So they installed my front struts Obviously wrong, left giant stickers across the top so they couldn't seat properly. When I brought it back to them they use the warranty and said the parts were bad and made Monroe eat the loss. Here's the thing though-Mike tried desperately begging me to come get my car at the end of that work day I brought it back. It was too late and I did not have a ride. I called in the morning to see about picking the car up and someone else answered the phone unaware of what Mike had done and said no they just pulled the your car in it hasn't been in till today. So had I picked up the car I'm assuming they had cut the stickers out with a razor knife it would have been no different no work done and I only had a few days left on my warranty which I believe he was counting on. And-bonus-they get to keep a pair of brand new Monroe's for the next guy-free to them So like I said he's scanning for the company. The other manager told me he believed it was a mistake and he had mixed up cars, But I was able to ask Mike separately and his story was that they had put the car in the shop replace the struts and it was ready that night somehow but then they had to pull the car back in and replace the struts again. I said you put three sets of struts in my car?!? He said "yep" I literally saw a mechanic that was in the room to the side of me laughing because I had caught him in a lie and he performed so badly He also signed my paperwork for me and I realize that as I drove it to Firestone to get all the work looked over because I don't trust them one iota. When I called him to ask why he signed my paperwork he just kept screaming "you don't know who I am" It was just a distraction so no one else would know that he did it. I know exactly who Mike is, he's the reason I will never return to a shop that I had recommended to many people, paid a bit extra a couple times because of loyalty and thinking that they did good work. He ruined telegraph location, moved on to ecorse and ruined that also. I first met him over 10 years ago with that original overpriced quote so there's no way they're employing this man for over a decade while he's constantly hustling, scamming, and harassing people without being completely complicit. They can't do the job right the first time or the second time they can't stick to the price that they originally say because he tried jumping the price by a hundred when the key hit his hand until I changed his mind. Sucks to say it but just stay away from this place!

I just picked up my vehicle from being service. I was experiencing a whining noise from the driver…read morefront. Upon checking it was discovered to have a small rock around the brake/rotor area. They air compression and cleaned that area up. Noise gone and the shop was honest and didn't attempt to charge for a service that wasn't needed. I truly appreciate the transparency and service provided.

I used to love this place and recommend them to everyone, I felt so secure going here, very taken…read morecare of, which is difficult as someone who knows nothing about cars. However, last month I requested an oil change and a full check up, mentioning that the steering felt a little weird. I spoke to the mechanic on the phone, and they said it was all in my head and everything was fine. When I picked up my car they hadn't done an oil change, but I felt so dumb about the earlier conversation that I just paid for the check up and left. I went somewhere else to get an oil change and requested a trip check, not mentioning any issues, and they called me back saying the control arm and suspension had major issues. Neat-o! I am used to car places trying to upsell, but I haven't had the experience of being dismissed before.

I had to use Redford Auto Repair on an emergency no / poor crank condition with my 2003 Ford…read moreTaurus. Being in the automotive repair arena for 36 years I was very skeptical on what to expect out of this unknown repair shop. What I found it to be was a no stress simplistic shop that every step of my no crank issues was explained clearly to the way I would have done it. They even caught a few needed repair issues that I knew was needed. Was overwhelmed that Achmed performed follow up phone calls to see if everything was repaired correctly. Outcome, ... zero hassles or issues. I have read the flimsy negative comments and found them to be "the lack of communication along with expectations from the customer". Want good results, ... tell Redford Auto Repair everything what is going on with your vehicle don't hold back thinking the bill increase. ... And if you don't understand ask them to explain in simple words. If that doesn't meet your expectations, ... there is always the vehicle dealer at twice the cost.

Love these guys! Ack is awesome!! Everything done right, no scams! They're friendly and helpful!read more

The bottom line, if you value true excellence and professionalism, seek out an ASE-certified…read moremechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering way below substandard service. I was so surprised by the fraudulent behavior of the over the counter staff, specifically the old man and his son Mohammad, engaged in what I consider to be deceitful behavior and their business practices are steeped in lies and dishonesty at this so-called Tel Ford Service mechanic shop. I initially visited their shop for a simple fuel pump replacement, a task that should have been straightforward. However, they deliberately sabotaged the brand-new part I had personally purchased, forcing me to buy an identical one from them at an exorbitant $567 markup. To add insult to injury, they charged me an additional $300 in labor fees. The old man initially promised to source a superior pump directly from the manufacturer, with the expectation of improved quality justifying the higher price. However, it became clear that he had simply ordered the same Napa Auto Parts pump that I had originally provided (the one he had vandalized). When confronted, he refused to speak with me directly, instead sending his son as an intermediary to feign ignorance. In the end, I was swindled out of over $860 beyond the original estimate. I think this mechanic shop is a den of thieves, and I urge others to avoid them at all costs. Few days later, I had to revisit them for a rattling sound came from the area supposedly repaired part, well within their work warranty. His son then had the audacity to suggest a $75 diagnosis fee, with no acknowledgment of their own error. The bottom line, if you value true excellence and professionalism, seek out an ASE-certified mechanic and avoid this mediocre mechanic shop. This shop merely holds state certification--the bare minimum for safety--yet charges more than ASE-certified professionals, while delivering below substandard service.

I started coming here last year after getting a new car, they have been more honest and helpful…read morethan the last place I originally went to. They do an amazing job everytime!

Brought a car here to get it checked out before purchasing. The mechanics were fair and checked the…read morecar out without bias. What was amazing was that they did it for free. The customer service was very friendly and I definitely would come back for service.

They are honest, knowledgeable, and do great work…read more Sometimes the line to be seen is a bit long as it is a first come, first serve situation. I have had breaks, exhaust, suspension, etc done at this shop and the price is always reasonable. Tom is a great guy and I have known him for years, all the other mechanics seem to do great work also.

Don't even waste your time or money! Paid thousands for work to be done and basically feel scammed…read more The car is in worse shape than when I originally brought it in. SMH

I've taken a few cars here and to be honest they have saved me a lot of money and did quality work…read more a few years ago they also sent me to the dealer for a repair that was covered under warranty even know the car was out of the factory warrant. saved me 10 grand!