HORRIBLE! Drivers I came in contact with all had difficulties communicating in English and understanding what I was saying. 4 out of 5 times I used their service, drivers wanted me to give them directions on how to get to my POI. Whenever I was paying with a credit card I was given an attitude. At one point when the driver dropped me off at my house, he then ended up scolding me because the only way to get out of my drive way was for him to back up...WTH? Yea...definitely NEVER AGAIN! Not to mention the disgusting interiors of the cabs, smelly and spotty seats, no AC, and drivers who are filling out their logs WHILE driving! BUYER BEWARE!!! read more

Seriously this started off so good! I called to schedule a pick up to the airport. After this man in his 70's tried lifting my bag and struggled the whole time but I helped him. He hops in the car and says " I charge you extra for big bag" Excuse me? No, do not throw hidden costs at me, this is why I specifically told the operator where I was going what luggage I had as well as the size of them. It's damn inconvenient asking me to pay for something ya'll have a rule about that no one knows!! Never again. read more

The worst company ever, rude, unprofessional and believe me you don't want to do business with this company. They don't return calls, they make excuses for how people criticize them when it's the fault of the driver and The Cab Company. If you drive a cab then remember, you need to turn on the meter and not just tell your customer oh I forgot. Making you believe that you still need to pay something, this is illegal. The customer service department is so bad, they tell you "We will call you right back". Then after three days no call, so you must call them again, and to top it off, they don't keep records so they have no idea of what you're talking about. So you must go over the story again. Save yourself some stress and call another cab company, I'm finished with the "THE CAB"! The worst business in Honolulu, by far! read more

I usually do not write negative reviews, however this time is different. I have had many different negative experiences with this company, not due to the driver. But the dispatch lady on the phone. Today we called a cab and she seemed irritated on the phone to begin with. Okay, cool.. We get it.. Perhaps she is hungry or had a bad day. Let it slide. She said that the cab would be 10 minutes. Now every time I have ever used their service they call when they arrive. So my bf called after about 20 minutes and she said that the cab left due to a no show. We were surprised because we are here.. And didn't revieve a call. She then proceeded to tell us that we need to be there waiting or they will leave. (In an unprofessional and angry manor.) When we asked if she could order another cab for us she said snarlingly, " are you going to be outside waiting then?" That was it for us. I highly suggest that you folks replace whomever she was that was working today at 5pm. She is unprofessional and RUDE! ended up calling a different company and will from now on. read more

On this review, I do not think giving even half a star is accurate. This past weekend, my family and I needed a cab to pick us up from Kmart in Kapolei and take us back to our hotel at the Koolina Beach Club. (We exhausted all other vehicle/transport options prior to calling the cab company) We called 422-2222 just like the ad says on TV. The request for pick up was made at around 5:30pm and we were told by the dispatcher that a 7 seater passenger van would pick us up in approx. 10min. An hour went by and still no sign of anything even symbolizing a cab. So my brother- who is extremely polite- calls The Cab again and asks for an ETA...the lady tells him, she has no info for an ETA, so he says thank you and hangs up..not wanting to cause drama. I call 30 min later to ask for an ETA and the lady who answers puts me on hold-for about 3min, without telling me shes leaving the phone, so im trying to talk to her - and then she comes back and says the cab should be on its way. By now, its getting dark, the kids are getting hungry and its getting chilly, so my husband takes the kids inside the store and gets some pizza to diffuse a potentially cranky situation. around 7pm, still no cab- so I decide to call The Cab. I kindly ask how much longer the cab will be, and the man who answers tells me that THEY HAVE OUR PICK UP SCHEDULED FOR 12NOON THE NEXT DAY!! I was livid! They eventually sent a cab, who had to make two trips to get us to our hotel, which was fine, but they could have done that sooner! so 2.5 hours and $42 dollars later, we were back in our hotel. I called the cab company yesterday and was told they will listen to the calls since they're recorded, and will get back to me. Shannon from the Cab company, calls me back today and basically tells me that there were no errors on their side, even though our pick up request was changed to a later date- a mistake on THEIR END!!...and on top of that, she kept talking over me while I'm trying to ask questions to better understand her biased and ridiculous explanations. She kept insisting that her phone operators were correct in everything they told us over the phone because they were going off of what their boards read. Something to note as well, none of the "SUPERVISORS" spoke with me..they left it all up to this poor Shannon girl- who in turn did a horrible job if it. i made sure to tell her that none of my family or friends will be using their sorry excuse for a cab service again. Point of this story- POOR COMMUNICATION AND CUSTOMER SERVICE! 1 STAR (SHOULD BE NO STARS)..NO REFERRALS...DON'T USE THIS CAB COMPANY. read more

Used to get good service from the cab but very disappointing lately. No confirmation text, waited and waited and when called back was told the driver reported me as no show. At the airport outside baggage claim. Yeah, right. Should just take the airport contracted cabs. Lousy service too but at least no half hour wait for nothing. read more

The Cab wasn't that bad, the only thing that bothered me a little bit was one drive had to call and ask were I was at while I was standing out in front of the building. I think that all of there drivers should know where there going. read more

I been using the cab when need a ride to the airport. Today I called for a ride. The dispatcher was nice on the phone and got me a ride. He guy shows up a few minutes early and I appreciated it. I live in Waikiki so I know my way to the airport. After two minutes in the car; I noticed the guy went the long way. So I asked him is there traffic on the main road? He said no and said he wanted to go the freeway. BULLSH*******! He took the long way just to make extra $$ and thought I was a tourist and didn't know my way around town! So for the whole ride I was watching him like a hawk. I hate when cabs take advantage of people by wanting to make extra bucks by taking the long route. If he got me there in a short amount of time and less $$, I would have made up with the tip! Never use The Cab again! read more

Truly a horrific experience. I left moose's nightclub intoxicated and caught one of their cabs outside. I fell asleep expecting to end up in Aeia, which is where I live but somehow ended up in Kaneohe. Even though I was intoxicated there is no way I told the driver to drop me off there as I am completely unfamiliar with the area. Anyway, I got out of the car not fully coherent, but realized soon afterwards my phone and wallet were still in this man's car. I called their dispatcher office only to learn the cabbie claimed he couldn't find my belongings two days. later. zero standards or accountability from the company. stay away. Get an Uber instead. read more

The taxi driver I had was a pretty nice guy but I hated the fact he demanded a tip and when I got my receipt, he added a dollar more than I told him. I will never use this company again. Having dishonest drivers really irritate me. read more

The service was awful. Waited for 20 minutes just for da cab to pick me up. They sent 2 cabs that was suppose to take me to where I was going so by the time the third cab came by I was very disappointed. The cab driver was very slow just milking the meter. I didn't want to give any sort of a good tip hoping the fare would be closer to the next dollar. read more

The cab sent a driver that didn't speak English, couldn't find my location and then for some reason felt it necessary to cancel my request. I called back and told them to send a driver that knew where he was going. An hour and a half later my ride showed up. Still didn't speak English. I missed my flight. I won't be using "the cab" again. read more

Personally I've never taken their cabs before...but after seeing how these drivers are screw that I would rather walk or even catch the bus.! These drivers who are over at Ward warehouse are asses! !! I come to this area basically every day..the drivers don't let me park meaning they keep on creeping up on me when I try to park. Or even try to eye me down when I walk across the street with my kids.! Their company really sucks!!! Even Frank Delima can't help y'all....! read more

Last time I ever use this cab company again. I gave them numerous second chances and they continue to be late and come to the wrong spot. See ya old dancing men/women or whatever you're supposed to be. read more

Taxi just drove me all around town before actually taking me where I need to go. I guess he needs to ask his clients first if their familiar with the area before taking detours. Which according to my friend who is a police officer is a crime to do. Use Uber. read more

After seeing their reviews here, now I know why I rarely have a good experience with this company anymore. Disjointed service: dispatchers can be nice or rude; drivers can be bad or super rude. Cab 449: it's never ok to tell your fare to walk to their destination. Buh bye. Will use other services instead of this one which does have the catchy phone number. read more

If I could rate them no stars I would! Several times during our trip to Waikiki beach we tried to get a ride with them and were turned down because they wanted a longer, more expensive fare. What a disappointment they are to this community! They certainly do not show people the aloha spirit like they should be doing. For the record .... I never took a cab anywhere less than $20 ... Smh .... If you don't want to drive .... Stay home! read more

Do not, do NOT, DO NOT USE THESE PEOPLE. PERIOD. Cab was 10 min late, didn't speak English, and got into an accident less than 5 min into the trip. He also had no idea where to go and had no GPS to guide him. I had to use my phone! What a total train wreck of a company! read more

I was babysitting a 2 1/2 year old girl and I have my own daughter who was 8 months old at the time. We went to Whole Foods at Kahala Mall so I could buy some groceries to feed the girl what she liked, and since it was getting late, took a cab home. First of all, I did call the number and ask if they had childseats for my toddler and infant, they said no. Apparently it isn't required by law therefore they don't care about the safety of children. I risked it anyway, and rode home in the sedan vehicle with my two very young children. The driver, an older Asian guy, went on the freeway (we live near Market City, he could have easily taken Waianae) and then took out his cellphone and began talking. I was shocked and horrified -- I'm pretty sure that is illegal. I hope The Cab is reading these reviews and can take action...it was 3/20 Wednesday in the evening, from Kahala Mall Whole Foods to Kapiolani/Date. read more

Gave the cab a call this morning as Lyft, Uber and Eco were all unavailable. The driver got lost, was 20 minutes late and did not even acknowledge me when I got in the car and gave him my destination. Of course, I was late to my destination. Best advice I can give: don't use The Cab. If you can't find other public transport, just walk. You'll probably get there quicker. I would have this morning. read more

I never thought I'd experience the worst customer service with one of the cab driver today.He was very rude,that he yelled at my 2 year old daughter not once but twice and I got really angry that I talk back at him,like this freaking idiot got pissed at my child for stepping on the seat covers.At first I apologize,but then I can see by his rude attitude or the expression on his face that he wasn't happy that I didn't give him any tip.I didn't understand his language but of course I knew he was angry and was saying some bad things about me,I tried to ignore it but just when my daughter and I were about to get out of the vehicle,she got up on her feet and was standing on the seat waiting for me to carry her and that's when he yelled at her again so I got so angry that I snapped back at him.I will never use this service again nor will I recommend it to anyone else. read more

I needed a cab to go to the airport. The driver called me multiple times. There was a hug language barrier. He couldn't find where I lived. I called the taxi company three times trying to get a cab. This company sucks. I am still waiting on my cab to show up. My flight leaves soon. And it has been almost thirty minutes!!!! Fuck this company. read more

Took a cab from Pacific Endoscopy, instead if going left to the main street turned right went thru walmart parking lot, finally got on the street, then had to tell him how to get to the freeway, he even had a direction finder, time to get some drivers who know where they are at. read more

On Oct 7, 2017 we caught a ride from TheCab at Ala Moana Center to Aulani. When we got to the hotel, the driver Ngale Pham, said her credit card machine was not working and only took cash. However, the signage in her car clearly and unambiguously states that she takes credit card. Therefore, I was forced to go to the hotel ATM and withdraw money. She followed me to the ATM. I am so furious at this whole situation. I suggest the driver be terminated for deliberately misleading me. read more

One of their drivers almost ran over myself and a Japanese tourist today as he ran a red light. We jumped back in horror. I yelled out 'watch out!'. His response? He gave us the middle finger and yelled, twice, "FUCK YOU" to us. Wow. What a great example of aloha and road safety. read more

I would have to agree with Liz, the number is very easy to remember. My family and I needed a cab ride back to our condo and we easily flagged down a cab from this company. We all piled in and told the cab driver where to go and he ended up telling us to get out of the cab and catch the next one, that he had "lost" something and needed to go back to look for it. I am pretty sure that it was a lie, and I let him have a piece of my mind. Then I proceeded to report him to the corporate headquarters over the phone while trying to get another cab. Now this time it was a completely different experience. Our cab driver was very friendly and also recommended some great places for us to eat and shop. He got us back to our hotel as quickly as possible (darn Ala Moana construction traffic), and we ended up leaving him a nice big tip. So I guess the big thing with The Cab, and with all cab companies is that you just need to get a good driver. read more

On Fri Sept 09, 2016, The Cab bailed me out of a huge nasty rental car scam (NEVER RENT A CAR FROM ECONOMY IN HONOLULU). The attendant on the phone, ~4:30pm, was very helpful, compassionate, living aloha. She had a vehicle to me in 5 minutes. Vehicle #825/Badge# 1606, was a very good driver, and delivered us to exactly where we needed to go and was very helpful directing us, my young child and myself. Based on my one and only experience with The Cab, I'm not sure why the reviews are so low. read more

Worst cab service . Dispatch can only do so much . It's the drivers that is fcuking up this company . Went to work on a sticky chair . Idk what it was . Some kind of paint or something in the back seat of the car . Got on my phone . All over the back of my pants . Almost couldn't get out of the back seat because of that . Wtf . I'm at work with no where to go . Stuck here for the next 8 hours . I catch the cab every fucking day . Called dispatch to talk to I assume it's the supervisor because the customer service department doesn't come in till after 830am . Wtf . Screw you guys . Fail to deliver 80% of the time . I will take my business elsewhere . That last cab right was the tip of the fcuking pedestal . read more

We had a great experience with the Cab Co from start to finish! It was the only Company that answered their phones in a courteous manner and she continued the call extremely pleasant as well! We were picked up from Honolulu (airport area) and brought to downtown Waikiki. We called ahead and the cab showed up early! The driver was professional and polite, he dropped us right at the door of the restaurant we were going! At the end of the night, I called again to receive the same outstanding customer service over the phone and a driver came pretty quick! We were surprised to see him so soon after we called! We recommend this company over all others in town!! read more

A day prior I called "Frank Delima's Taxi," The Cab. Asking if I could have a taxi for tomorrow to pick me up at point A at 6:00 am and take me to point B, Aston Waikiki Beach Hotel. The lady on the phone was very sassy, I called around 5:30pm, maybe she just wanted to go home or something. Whatever lol. It was booked and I was glad. I decided to go with The Cab because it was a short ride from where I was at to the Beach Hotel. (My fare was $10.50) And I thought, what could go wrong? The taxi driver was at my destination 3 minutes before 6am. He spotted me right away and I hopped in. Said our goodmornings and how are yous and he asked where I was going. I told him the Aston Waikiki Beach Hotel and we were off. Good driver, not too fast or too slow. Very quiet, but it was really early in the morning. We stopped at a corner at what looked like the right place and I paid my fare and he told me to take this right corner and there would by my hotel. So I did. BUT THEN I REALIZED.... I got dropped off at the WRONG HOTEL.... I remember clearly saying and pausing slightly between words and enunciating them too, "Aston Waikiki, BEACH Hotel." The driver dropped me off at the Aston Waikiki Beach TOWER. I couldn't believe it. I needed to be outside of the Aston Waikiki Beach Hotel by 6:15. It was 6:10. So I had to quickly pull up my google maps and I ran down the street to the correct hotel. Panting I made it just in time. Things could have gone terribly wrong, I'm so thankful it didn't, but still... Cab ride was good, it was clean and cheap, I just got dropped off at the wrong place. read more

Got me a ride fast and got me to airport on time. Thanks Mr. Pham for get us there on time after being left hanging by the Eco Cab for 2hrs. Aloha read more

Unreliable. I reserved a taxi for the following morning to go to the airport. No show. When I called The Cab to ask where my taxi was, they said they had no record of the reservation. I gave them the time I had called to make the reservation, and explained I was helped by a young man. I emailed them later that day inquire - no reply. I paid $198 to park at the airport - thanks a lot The Cab. read more

Shayna in the office is GREAT! We've been desperately looking for our cell phone we left in a cab Wednesday night...it has our casual wedding photos and a lot of critical info on it:( We called again today. She totally cared and was so nice on the phone and took down our info, paged the drivers and told us to call back during the night shift. Of the many companies we called, she was by far the most kind and professional. Appreciate the attention to customer service!!!! read more

Called to make a reservation a few hours in the future and the customer service over the phone was less than to be desired. I actually hung up and called back again hoping to get someone who spoke English with less of a pronounced accent. The driver arrived about 7 minutes early and she had a VERY strong accent, I had a difficult time understanding her. The good thing is I gave her specific directions to get to our destination and we got there with no issue. Although the actual transport was ok, the phone service makes me think twice about calling them again. read more

Dirty car in and out. Unfriendly drive who try's to keep change. Fare was $14.25 I handed him $20 he never tried to give me change. Are we expected to pay 25% tip? read more

I vacationed in Hawaii for nine years before finally moving here six years ago. That's 15 years total experience with The Cab. I wouldn't call anyone else... I DON'T call anyone else. Their equipment is clean, their drivers knowledgeable, and the people polite and anxious to please. They're on autodial on my phone! And EASY to remember... 4222222. Only one haole's opinion... but these folks get FIVE STARS! read more

Used them twice so far this trip. Quick to show up and no problems. I like them sending a text with the can number they're dispatching... Makes it easier to know which can is ours. read more

We've used TheCab multiple times and each time our experience was terrible. I made an online scheduled pick up twice and they never showed up. We had to call them for a ride, why give the option? Today, we called for a scheduled pick up in an hour and they didn't show up, so here I am writing this review while I'm waiting for them to pick me up after I called for another cab. The only reason we use this company is because the number is easy to remember and the commercials are funny. We're going to use another company from now on. read more

I mean lets be honest, they get you from point A to point B. Sure the app doesn't work, so always call just as a back-up. Driver follows the laws for the most part, pretty much like every other driver out there. The phone number is easy to remember, they have some things going for themselves. read more

The can did not show for a reservation made for my 102 mother for family dinner. Never called. I called twice and was told taxi was on another job. Very difficult for us and dangerous too. They should have at least called read more