Pardon me brah...its 4-tu-tu-tu-tu-tu-tu...I need a cab right away...so i can holo today..nothing can be brighter, riding across the aina, 4-2-2-2-2-2-2.. It's really not that hard to remember the number for the cab if you grew up in the islands and understand that tutu is grandmother in Hawaiian and you might be calling a cab for tutu..Anyway, they offer a decent cab experience at a reasonable cost in the islands. If you happen to be an unlucky Hawaii resident without their vehicle or perhaps can't find a friend to take you to the airport, catching The Cab offers a decent alternative. While, I haven't used them frequently, I can say they have a pretty good reliability record of arriving within the time frame the operators said and about 20% of time leaving infuriated. The cabs are generally clean and comfortable, however it is up to the individual cab operator at the end of the day to adhere to the standards the Cab had set. However, I have always found them to be pretty pleasant and enjoyable. They definitely offer a good alternative should the need arise. read more

Rude drivers who post which credit cards they accept in their cab, but then demand that you pay in cash. TheCab sucks... End of story. read more

PROS: -Always reliable -Nice cab drivers -Fair rates CONS: -None 63/100 Yelp Challenge 2015 read more

One of the things I love about living in the city is being able to cab it to various places. The Cab has been prompt about 75% of the time when called, but the other 25% it can be a total FAIL. Like the time I was headed to a wedding in Waikiki and the cab never. showed. up. I had to jump in my car last minute, pay $$$ at the Royal Hawaiian, and because I'd been waiting for my cab, I was embarrassingly late. On busy weekends or holidays, expect a 60+ minute wait. The best thing you can do is make friends with a couple of cabbies who seem cool and get their direct lines. I have a few numbers for when I need to bypass the queue system and get someone to pick me up with the quickness. Tip them extremely well and you can have a cab pick you up on Halloween in under 15 minutes from the Chinatown brouhaha. read more

I have used The Cab a couple of times know. The main reason is that the phone number is so easy to remember! HAHAHA... That aside, I have always found them to be reliable! They arrive on time, their drivers are courteous and professional...and my last trip, the driver, Tony, really hooked it up! I was making a trip from PC to Mililani. Normally a $36 trip. I was expecting the very same this trip. To my surprise, Tony found a fare from Mililani taking him to Waikiki. He turns and asks if I would consider a flat rate fare as he had the luck of a great long haul return trip! Sure!!! Why not??? for $25, I got my trip to Mililani and he got his fare to Waikiki! I tipped him the difference and asked for his card. Great guy. Offered to come back and send me home if I needed it! I definitely like these guys. As an NYC transplant, it was very nice to see that the cabbies here got thier hustle on like Tony. I definitely will be looking to use him again! read more

Their cab drivers need to learn how to use their turn signals and check their blind spot when switching lanes. I was driving home on my when a gray van license plate # PZY 682 started coming into my lane almost hitting me. I honked and hit my brakes but the driver didn't care as he brushed my side and almost caused a serious accident with me and the car in front of me. This isn't the first time I've almost been hit by one of their drivers and certainly not the first time one had cut me off. read more

This company never fails to disappoint me. They always purposely take the longest way. Drive slowly and purposely catch most of the red lights. I can't speak for all the drivers, but can for most of them..... If your a tourist or had a few drinks, they will take advantage of you. Be careful read more

Hilariously bad service with bogus over-charges. We called them to pick us up at the airport. They made our family drag our luggage to some obscure part of the terminal to meet them. The driver was rude and drove a old, messy, smelly beat-up van, and made up some bogus $8 charge at the end of the ride due to our luggage. I'm a big supporter of local businesses, but this was worse then any Uber or Lyft experience. Management needs to clean-up their act and get rid of these drivers or they'll be out of business quickly. There's only so much the State government will do to protect them from competition that provides better services at a lower price. read more

The driver drops my non English speaking friend off one block away from my house and takes a six dollar tip without asking. We report this to their office and the office backs up their driver. Don't use this company. So dishonest. Better to use Charleys or Uber. read more

The cab is the worst out there. You call them and they say ok we'll send a cab right over. 40 mins later no cab. You call them back and they say oh we're still looking for a cab. Ok no thanks. I left after about 10 mins of waiting but wanted to see if they still were trying to send cab since they usually run an hour to send you one. Plus they hate taking credit cards or complain about it. The owner is a loser Haole who always cross dresses on tv playing all the characters on his commercials, so he won't pay for other people. Sorry the cab, no one is riding with you anymore and your losing lots of buissness because your absolutely shit. Take Uber or lyft wait time less then 5 mins and cheaper read more

I am a student and had a lot of fun the night before. The cab ride was fine and driver was helpful. Unfortunately I lost my wallet in the cab and I called a few hours later and they told me that i had to wait until Monday when their lost and found office opens. Like seriously, WTF?!?! My id, bank cards and things are lost and that's the excuse you give me? Called again and they said, talk to our supervisor, 10 minutes in hold and they hung up on me. Determined, I called again and the same lady tells me please talk to my supervisor, and again hold for 10 minutes. I had to file a police report. If only they could pull up their records I would have asked the damn driver. To owner, I hope you change your policies regarding the lost and found office as soon as possible. Just because of that I wish I don't have to give a star to them. read more

It really depends on what part of the island you are on to get quick service. Living in town the wait is never more than I'd say 10 minutes. My mom lives in WAHIAWA and she has sat for hours at Foodland waiting for them to come get her. Sadly, she made a pick up time reservation the day before. They still made her sit almost 1 1/2 hours they were late. She is 80 and WAHIAWA is not the safest at night. I was disappointed. This has happened more than once to her. Let's talk driving. There is good and bad in everything in life. I've had good rides and..... I've had rides where I honestly was scared for my life. HONEST! My suggestion: Set aside a cab or two in WAHIAWA area for seniors who have to shop. There is senior housing there and they need better service. Also, please ask all your drivers to drive safely. They have scared the bajesus out of me a few times. read more

Difficult to support when cabs are dirty and smell of smoke. This is a very common but unfortunate occurrence. When asked by dispatch cash or credit and you answer credit but at drop off driver insists on cash, they know your address so feel bullied to pay in cash. read more

I'd like to report the reckless driving and taunting of your drivers. License plate SVY 407, white Honda Van, his cab sticker number was Z 0375. On 8/4/17 While leaving the airport on the ramp to get in to the H1, a single lane, this taxi was behind us, then crept on the shoulder lane, then over took us on a single lane on ramp, then after over taking us causing us to break from being startled from him cutting in front so quickly, he then stuck his hand out and taunted us. He then cut over the double solid line and cut through 2lanes. Is this is how your drivers behave, reckless, unsafe and harassing other drivers. Please teach them aloha on the road and safe basic driving laws, they are dangerous!! read more

The drivers have the worst customer service and I'm tired of having a cab driver that can't hear me!! Last ride I had the driver asked me to pay $40 before he took me anywhere!! How unprofessional can you be? I paid him $50 to shut up but I am never taking the cab again. You guys lack professionalism & customer service!!!!! read more

They brought my friend to my shop after release from the hospital. He left his phone in the cab but they were very prompt at finding and returning the phone. I don't remember your name, but wanted to say. Thank you so much for your honesty read more

We called a taxi that pick us up at the villa in Honolulu. The company is named The Cab and driver is 422. We ask for a van because we were a total of 7 passengers including an infant with a seat. When the driver came, we realise that the cab had only 6 places. The cab driver said it was ok even though I did think it was not safe. The driver was bad at driving from the start. We told him that we were late and our bus tour was leaving in 6 minutes. He suddenly start shaking and panicking. We told him to relax and he stopped right in the middle of the Highway. He got out and tried to grab the infant seat. He wanted everybody out the car right on the highway. He called the cops on us and lock us in for 20 minutes. He then finally park and we got out safely without getting hit by speeding cars. We called the company as we missed out the Bus Tour. They send another cab which was very nice. We ask that they pay for it and they refused even though we had to spend $160 USD to get where the bus tour was. They deny it all even though we have 3 video of their crazy. This company is not good don't take them. They also rip you off! Support Uber and Lyft. More secure and reliable and way cheaper than theses rip off! read more

The car is old, and the driver is bad. How they got thier license? Can they obey the rules?

Worst cab service ever. I would give this company -5 stars, but that's not an option. I had a cab scheduled to pick up my father to be dropped off at HALE KOA by 4pm. At 330pm, my father calls and said no one is here. I called the company and asked to speak to a manager to see what happened. Turns out, the driver finished his shift and didn't let anyone know. I asked to speak to a manager, and after a few drop calls, finally spoke to someone. Turns out they would only provide a discount that wouldn't make much of a difference to the total. Now my father is late to an event that's very important to our family and all the supervisor says that we are gonna still charge you at a minimum discount. FYI, this would've been a trip well worth the price for the driver as far as tip is concerned. This trip should be free. DO NOT USE THE CAB if you want to get to your destination on time. Use any other companies beside these guys read more

Terrible service. We almost missed our flight because the woman that took our info didn't actually send a cab! We had to call 3 times and each time we were told 2 mins...almost missed the flight. TERRIBLE COMPANY!!! There are many other BETTER options. read more

Scheduled a cab for 2 hours in the future using their web app. Received confirmation e-mail. 10mins prior to appt, status changed to dispatching. 10mins late, called and was told that none of their drivers had base access and to call another company. Glad I called when I did, otherwise we would have missed our flight. No warning on their web site or courtesy call after scheduling on the web. Terrible. read more

If you're reading this review, you're curious about the taxis that serve Honolulu and the rest of Oahu. Do yourself the following instead: 1. Most ideal transportation solution is to RENT A CAR. You'll be paying to park your car if you stay in a hotel, but having a car is simply much less of a hassle to get around Oahu. Sadly No1DP and I didn't come to this conclusion until several cab rides later. 2. Research about shuttles that take people to the various tourist sites around Oahu. They'll usually designate specific hotels for pickup at specific sites and are generally at least half the cost of the cost of the taxi fare IF not more. 3. Use Uber. The uberX fare is also half the cost of the taxi. Unfortunately there is no black car service. 4. If you absolutely have to use a taxi, download the Uber app anyway. Use uberTaxi to find a taxi instead of using a taxi circling around the hotels. At least tip is included in the fare and with the app GPS you'll know exactly where you're going so that you won't be ripped off. Chances are that if you consider yourself a traveller you'll experience at least one "taxi ride from hell". I may have had indifferent drivers before this trip but at least they didn't gouge their prices.The following review will describe my first "taxi ride from hell" experience taking place on 6/13/2016. No1DP and I wanted to go to the Battleship Missouri. Although I visited the battleship on a previous trip with my family my dad is former military and we were able to drive inside the base with a rental car. This is most emphatically *not* the typical experience and the No1DP and I learned there are shuttles that go to the Pearl Harbor sites. The hotel concierge said not to bother as the taxi could get the two of us there more cheaply than a shuttle. It looks like theCab is the predominant taxi company that drives people to and from the Waikiki hotels. We thought that the driver was nice as we greeted him but this was unfortunately the only nicety about this trip. - Driver spoke very limited English. We could barely understand his thick accent. - He insisted that he knew the way and would not listen to our suggestions. Kept on saying "excuse me" a bunch of times. - MISSED THE EXIT THAT WOULD'VE BEEN THE MOST DIRECT ROUTE. It turns out that we actually took the back road, which added an additional $30 to the fare. - Freeway speed on H-1 was 55mph. He was going no faster than 50. - He missed the actual entry point to the visitor's center. We ended up having to make a U-turn, which involved entering and immediately exiting Ford Island base because he didn't have proper credentials. - Taxi fare ended up being over $100 from the Royal Hawaiian. The return fare was cheaper than $50 when No1DP used uberTaxi and this was taking into consideration the 1.2x surge pricing. In contrast the Honolulu taxi estimator was $62.64 and uberX range is from $18-$24. In retrospect when the No1DP and I talked to another taxi driver he wondered how this guy could pass the taxi exam because one of the criteria is to take the passenger to the destination using the most direct route. Just by explaining our situation the other taxi driver said he was probably faking his ignorance and was involved in intentional price gouging just because we're tourists and don't know any better. This doesn't help improve taxi driver-passenger relations and only contributes to the negative reputation of taxi drivers in general. The No1DP and I are proponents of Uber and because of this experience we'll be sticking to Ubers on subsequent trips to Oahu. I leave this review with one more tip: A reasonable fare from Waikiki to the airport will cost you between $30 and $40. The fastest route will involve H-1 or if there's traffic on the freeway the driver will be using Ala Moana Blvd. If the taxi costs you more than $50 you're being ripped off! read more

The dispatcher never told the driver where I would be waiting. I clearly shared that the pickup was inside the Park no structure, as the Kapiolani doors to Amuse were locked & inaccessible at night. She said 'oh yes, and reiterated what I said'. When no cab came, out called them and was told the cab 'left', although it had never come inside. Natalie had a bad attitude and gave me to Lisa the manager. My original cab driver did pick me up and denied ever being told....said he was told to pick up on Kapiolani. I didn't miss my flight at the airport. But I vowed UBER Rocks, bye bye da cab read more

Yes its a 5 star company! I dont speak for everyone who catches cabs but i catch/ride the cab 5+ times a week. Im not rich or anything , just a normal person who likes to sleep in as long as I possibly can. Sometimes I would miss my bus so i would call. There are a few disbatch operators I can name. Christy, Vanessa, Aunty Mary, Aunty Lily, and Dorian. They are very friendly and if you call enough times they joke around with you. Sometimes its These ladies that start off my day. They start me off with a smile. I live Kapolei area and know to call AT least 30mins-45mins especially on sunday. Pearl ridge area has more drivers as well as town. I was reading some reviews about cabs not taking card. The company takes 10% off every transaction through card. Plus other fees etc. So that answers that question. Thank you so much, Kapu read more

Shady and uncomfortable. The first time I took the cab, my husband, mom, and I landed in HNL and called a cab to take us to our hotel and requested someone who could get on Ford Island. We were moving here and we had 9 bags with us. The cab never showed and then called me 11 times. eleven times. ELEVEN TIMES. Asking where I was. I told him I had hot pink luggage, he couldn't miss us... and he was so hard to understand I just hung up. We took a shuttle to our car rental place and they called a cab for us. Our driver was really nice but acted like he didn't know how to get to Pearl Harbor. Yea. Ok. LOL Fast forward. Husband and I are going home to WI for new year's so we call a cab to pick us up at home at 5:15 p.m. The driver shows up at 5:05 and calls me twice telling me he's there. Seriously, we said 5:15... but he was nice and we rushed out the door and he helped us with our bags and was polite... until we got to the airport and my husband hands him his card. He also took the randomest side streets to get us to the airport. We live DIRECTLY BEHIND NIMITZ. The woman on the phone asked if we were paying in cash or credit and I told her credit. The man says, "I would be a very happy man if you paid me in cash." My husband had this shocked look on his face, and was like, "We told you we were paying in credit..." The driver says, "You don't have any cash on you at all?!" The guy gets in and runs our card and then rushes off, but not before telling my husband that he doesn't get his tip until next week if we pay with a card. WTF. Are we supposed to give a rip? Then when we got back to HI a week later, I called for a cab to pick us up who told us to go to Baggage G and cross the street 2 times. WTF. Ok... I told you exactly what baggage we were at, I shouldn't have to run around the damn airport to convenience you. We stood there waiting and waiting. Cabs came for people who arrived after us. Each cab I had to go up to and ask if they were ours. One guy says, "No but I'll take you" and then a girl comes up and discovers the cab was hers, so we said no problem and she says, "No, please, let's share we're going to the same place!" and the cab driver practically crapped a brick saying NO NO NO NO SHARING. Finally ours shows up. I said right away, "They told you we were paying in credit, right?" and he agitatedly said yes. I had to give him directions to my house, and he was mumbling the whole way, like he was on a bluetooth but I didn't see one. It was so uncomfortable that I almost asked him to drop me off a block away just so I could get out earlier. We live 1.9 miles from the airport, it cost us 18 dollars plus tip. The Cab drivers driving around when you're driving your POV are pricks. They swerve into you, ride bumpers so you can't change lanes in front of them, cut you off, go slower than molasses or are riding YOUR bumper. The drivers make you uncomfortable. I will have to give Charley's Taxi a try next time. Scum bags. read more

Really bad drivers and that are bad with direction and attitudes. I use the app for timed pick up and they always show up early, won't wait even until the time I requested for (5 minutes). I've been hit on before too read more

I DO NOT RECOMMEND!! Their service really stinks as cab drivers. They try to rip you off by taking all these ridiculous routes even after telling them the way you want them to go and you end up paying more than you need to. Numerous times I have called them, only because they were my only option, and I'll wait and they never come because when I call back to dispatch, my cab was never sent. Then they get an attitude with you and start being rude to you from the start because you tell them that you're going to pay using a credit card. I understand the whole cab driver dues and everything but don't get ugly with me that I can only pay with a credit card. Idk I honestly only use these guys if it's an emergency or if They are my last resort. Other than that I wouldn't go with them. read more

MILITARY WARNING! We were flying from Oahu to the Big Island. We called The Cab taxi service to take us to the airport. We obviously gave the dispatcher our address and made it noted that we are on the Air Force Base. The dispatcher said they would get someone out to us soon. 20 minutes...30 minutes....45 minutes....an HOUR later, my husband calls back to the dispatcher. (By now we are getting a little a nervous) and that is when the dispatcher notifies us that they are having problems finding a driver who is able to get onto the Air Force Base. An hour after calling for a ride, and they couldn't even find a driver, let alone have one on the way. So, we of course told them not to bother, and had to inconvenience a husbands co worker at 5 AM. Because by then, we had no time to worry about finding another taxi cab service. So military, please do not call 422-2222 needing a ride from the military base and expect a ride! read more

Taxi cab driver 438 stopped on busy keaaumoku street in the far right lane. I honked my horn to signal for him to move and he still wouldn't. I got of my car and told him "sorry you can't stop here you're blocking traffic." He told me "f*ck you, the bus stops here all the time." I told him "you're not driving a bus and there's a no parking sign right there." I pulled up beside him when he finally drove away and he started cursing at me and sticking middle finger. I tried calling the cab company to file a complaint but got an answering machine instead. I left a contact number and they still have not responded. I wouldn't use this company if they don't care about what type of employees they hire! read more

The Cab - If you decide to use this taxi cab company...hopefully this is not the driver that they send you! - Taxis Near Me - Honolulu, Hawaii

I used to receive great customer service from The Cab but in the last year, service has plummeted to nonexistent. Yes, not all of The Cab drivers are bad people but majority of them are. My boyfriend, our friends and I always use The Cab on nights we go out and get inebriated. We've had many bad experiences and have chosen to just brush it off but after this past Saturday, we will no longer do business with this company. Here are the two worst occasions we've experienced in the past year: 1. November 1st, 2014 We all know how frustrating it is to get in and out of Waikiki on Halloween. A white couple was lucky enough to flag down a cab on Kuhio and were nice enough to share the cab ride with two other guys, my boyfriend and I. The 4 were heading to Tripler while we were heading to an apartment near Moanalua High School. The driver then pointed to my boyfriend and said his VAN would not be able to accommodate him and that he had to get another cab. My boyfriend is black, the 4 were white and I'm Asian. The white couple realized what the driver was hinting at and refused his services. My boyfriend and I decided to walk towards the zoo in hopes that we would get a better chance of getting a cab there. The operator managed to dispatch a driver to pick us up across the street from the Prince Kuhio hotel. We were at a convenience store buying food and the dispatched driver refused to drive the extra block to pick us up there. When my boyfriend told him we'll walk back towards the Prince Kuhio, the driver decided to leave and pick up another customer because we were taking too long. Tired and frustrated, my boyfriend calls the company and complains. 5 minutes later, the driver calls and starts yelling expletives at my boyfriend for complaining about him. 2. October 10th, 2015 My boyfriend calls to schedule a pick up at a location we were unfamiliar with. A few minutes later, a cab comes to pick us up and we were under the assumption that it was the cab the operator had sent. About 5 minutes into our cab ride, our dispatched cab calls my boyfriend. Not knowing it was our dispatched driver and thinking the person calling had the wrong number, my boyfriend ignored the call. The cab driver then proceeds to call 3 more times. On his 4th call, my boyfriend finally answers and politely tells him we did not call his number. On his 5th call, the cab driver, who is now angry at this point, leaves a voicemail calling my boyfriend a f***er numerous times and can be heard asking a bystander "Hey f***er, did you call a cab?" I've emailed a formal complaint to the company and have included a recording of the voicemail and phone number of the driver. After reading the other reviews, I guess we won't even be receiving an apology. I do not know how this company is still operating. It's filled with racist, rude and unprofessional employees. But what can you expect from a company that lacks management and disciplinary actions. Yelp should add a negative star rating. read more

Wow. That had to be the worst cabbie ever. We had 6 bags, 4 people, one dog crate and a dog - which we told them. The cabbie that came was annoyed that he had to move his things to put the back seat down. Then he just sat there and watched as my husband put everything in himself. Didn't lift a finger. Never smiled. Nothing. We then only had 3 available seats and our son had to sit on the floor. Then we struggled to close the van doors. No help. Then he barked at me to put my seatbelt on. Not one other word. Then he dropped us off by grabbing one bag by one handle. It was the worst. Not sure we've ever experienced that before. That guy needs to find a new occupation. read more

I decided not to wait 30 minutes for an EcoCab and instead called the Cab. I sat in the (unairconditioned) back pretending to be absorbed by my iPhone and trying to be minimally engaged in the conversation that my cab driver really wanted to have with about the details of my outfit, who I was meeting up with, what my plans were for the evening, etc. Finally, within sight of my destination, he turned around and asked "so... do you do men or women?" Yeah, we are officially done here. read more

If there was a rating Lower for rudeness and inability to handle a simple pre-surgery patient transport problem, he would get the award! #846 possibly tried to scoop someone else's ride because he was there at the right time and location and seemed to confirm we were going to the hospital. At the end we asked to sign his voucher as usual because the insurance company had arranged and paid for the cab. He demanded payment and screamed at us saying he couldn't call his office and get authorization (?). It was the right cab company, the right time, etc. He finally screamed at us to get out and roughly grabbed our bag as he attracted attention from all the outside personnel from the hospital. He continued to make a scene as he drove off. Amazing (!!) and a horrible way to start the early morning surgery day. CAREFUL NOT TO GET #846 !!-- Honolulu, Hawaii read more

Be wary of their drivers, especially for whoever drives the car PGU878. This old Filipino man who was the driver, stopped in the middle of the crosswalk. Therefore, blocking pedestrians from the view of other cars trying to cross. Almost causing us to get into an accident. The TheCAB please instruct your drivers to not only care about their customer's convenience but also the safety of potential customers whether they be fellow drivers and/or pedestrians. read more

They pretty much always have rude drivers and I'm never surprised but today I was absolutely astonished at the terrible customer service from my driver. I take the cab about three times a week due to not having a convenient bus route near my house that goes near my job. The only reason I call the cab is because they have so many taxis which leads to less wait. If I have extra time I always call eco an or get an uber. Let me start by saying that I never have issues with their dispatch, always super friendly, quick and helpful. Today I was on a time crunch and was happy to hear there was someone 5 minutes away. The woman asked how I would be paying and I replied credit card, which she said was fine. It was a short ride because I was not at home and actually only about a 5minute drive to work. I was picked up by a grumpy looking man who 1) did not say hello when I got in 2)did not say hello when I initiated a greeting As he scowled throughout the drive, I let him know the address and that it was only a short ways away. He began huffing and puffing probably wishing he had picked up someone who would make him more money. When we pulled up I handed him my card and he replied "don't you have cash?!" I said no and let him know that I had told dispatch I would pay card. He again got upset and started muttering under his breath. He started to say his card reader was broken and then gave up and took the card. He looked at me and stated the price, to which I said ok and he swiped (I later realized this was him "asking" for a tip) but I assumed I could add to the receipt. When I received the receipt and there was no tip line I asked if there was a way to add on (although honestly he didn't earn a tip with his rude service) He then SNATCHED the receipt and pen out of my hands and THREW them on his dashboard in anger and thrust my copy and card back at my (I basically had to catch it). I said "wow, ok." And got out, not having the time to tell him off. I don't know if he understands that this is his job and he gets paid to show some customer service but you can't expect a tip for shirty service like that. read more

Called at 10:42 for a cab and got it at 11:23 just now.. It should not take 40 minutes for a cab when the operator says it will be here in 10 minutes. I usually call The Cab because they're quick at picking you up (if I knew it would take this long I would have taken eco cab). Lesson learned..wait for Eco Cab. read more

WARNING: DRIVERS MAY ATTEMPT TO ASSAULT YOU, COMPANY WILL NOT CARE!!! So I had to visit my friend's house in Kalihi, and I called TheCab; I was picked up by a very unfriendly Korean guy (I'm Korean American btw). He got lost in the mountains, mainly because he must've been new and he was having trouble following my directions. Halfway there, he stops in the middle of nowhere on the mountains and refuses to go further. I was angry, as he expected me to walk in the black of night in the wilderness by myself! As I was getting out, he demanded that I pay him. Outraged, I paid him with my credit card so as to mark his specific cab for complaint to the company later. As he drives off, I hear him shout at me from his seat in Korean, calling me a "faggot". I was so outraged I shouted back at him, also in Korean, "you dirty, lowdown dog!!!" (which is NOWHERE near as bad as what he called me!!!!) That's when he slammed on the breaks and got out. He slammed his door closed and paced on me- I figured he thought he could brutally beat me with no witnesses around in the dead of night in the middle of nowhere. I was very scared, but I held my cool, looking him straight in his psychotic, wide- open eyes and calmly informed him (well, as calm as I could be with a deranged maniac about to beat me into a bloody pulp) that if he touched a single hair on my head, I would be calling 911 immediately to report his assault, and that he was being unwise because he was a registered taxi driver (I mean, duh, I could see his license plate from where I was standing and praying for dear life!). He must've come back to his senses, and must've realized that I was going to call 911 immediately afterwards because he angrily pointed his finger at me and told me that he was going to call the police first and report that I was the one who tried to assault him and rob him and that he was going to put me in jail. I yelled back "oh yeah, if I was going to rob or assault you, then why did I pay you, IN CREDIT CARD NO LESS!!!" Well, I called the police and a few days later TheCab's CEO personally called me to apologize (at least nominally)- however, even though he seemed sweet and understanding at first, the moment I mentioned that the cops already came to my house to extensively interview me he literally turned ice cold and said "then I have nothing left to say to you" and promptly hung up without offering me any kind of recompense. I mean, WHAT?!?! :O Ever since then, I have been using Hawaii's other cab companies, mainly Charley's and Pony Taxi, and have mostly been greeted by saner, more sanguine old men who were happy to do their job to completion without threatening my very life and limb. In conclusion: FOR THE LOVE OF GOD, DO NOT PATRONIZE A CAB COMPANY WHO HIRES DERANGED MANIACS WHO COULD KILL YOU IF THEY THOUGHT THEY COULD GET AWAY WITH IT (even if their commercials have Frank Delima)!!!! :( :( :( read more

I used to like the Cab until today. I worked with them quite often when I worked in news at KGMB aka Hawaii News Now. I now work at Straub and I needed to go from my office at the hospital to a doctor's appointment at Physicians Office Building II (POB 2) at Queen's. It's not more than one mile. I would have walked but I am in a leg cast. I called The Cab and the dispatcher was fast and courteous. The company sent me a text message saying Taxi #226 was dispatched. My concern is that the driver didn't assist me even though I was in a cast with a cane. When I told him Queen's POB 2 he said, "No meter ok!" I asked him how much and he said "Ten dollah, no meetah". Yes, that's right!!! I Paid TEN dollars to have him drive me about eight to ten blocks to Queen's. That doesn't count the three dollar tip I gave him. Not even a thank you or "can I help you get out?". Needless to say, I called someone nice enough to take me back to work after my doctor's appointment. I will definitely think twice about taking The Cab, or... I will at least make sure it's not taxi #226. The views expressed are my own and not that of my employer. Mahalo! Angela Keen read more

If I could give them ZERO stars, then that's DEFINITELY what they'd be getting!!! I am so pissed off at TheCab, it's not even funny. Let me just tell you the story: Last night a big group of people and myself went out. We all, obviously had a few alcoholic beverages and YES, we were intoxicated. On our mission to get one of our friends home, we called TheCab a couple of times. The first was to my boyfriend's friend's house. The second time around, we weren't too sure where we were going so we ended up at the wrong address. That was fine, since it was our fault, but at this point, one of our friends was just done. He had already finished his bouts of puking and was just at the point of wanting to sleep. So we called TheCab to come pick us up. When the driver came, he saw my boyfriend carrying our friend and though he was CLEARLY NOT THROWING UP, the driver was like, "Is he throwing up? Oh no, I can't pick you guys up." Then he bailed. Of course, we were livid, WHAT THE FUCK is the point of driving a gosh darn taxi if you're not going to pick people up?! Isn't that your frickin' job? So then we call another taxi service, who also fails to pick us up. And then another TheCab driver comes and bails on us too. FOR THE EXACT SAME REASON. Them thinking that our friend was going to puke, though he clearly was just sleeping. That is plain old UN-FUCKING-ACCEPTABLE! The reason people call cabs is to get where they have to go. Late at night, probably the number one reason these people get business is because people DON'T WANT TO BE DRIVING DRUNK. So basically, the message TheCab is sending is that because they're too concerned about the interior of their cars, they'd rather leave an intoxicated person stranded on the side of the road. To me, that also says that they'd rather the person drive drunk, than pick them up. What. The. Hell. Is that?! I am NOT happy about this WHATSOEVER. I'd like to say that I will NEVER use them again, but BECAUSE I don't want to be a drunk driver on the road, I probably will. :( I hope I can find a better cab service! read more

Awful! The cab driver for this company mis-represented himself as a driver from another company (that I had already pre-paid for) and took us for a scary ride to the airport. Once I figured out that he had scammed me, it was too late as we were already a few miles from the Honolulu airport. I noticed on our ride that the vehicle's check engine light and tire pressure lights were on. As I reflect on this experience I'm pretty sure this vehicle was not very safe. Our cabbie seemed very nervous (because he knew he was scamming us) and did not seem to be a very safe driver. It's a real shame that our Hawaiian vacation ended this way. Lesson has been learned, but beware of this company. read more