I am genuinely at a loss as to how this place has any good reviews. I would not stay here again,…read morenor would I recommend it. I have two good things to say- it was clean (which admittedly, is significant and pretty much the only reason I gave it a star) and the price was cheap (reflective of the quality).
There are two properties- the Castle and the Pointe. I stayed at the Pointe, so I can't speak to the quality of the other, but you should be aware that they appear to be entirely different experiences. The Pointe would be easy to miss because it doesn't look like a hotel. Pulling up, you'll think you're at some sort of late 90s apartment complex or assisted living facility. The room I stayed in was pretty much a rebranded 1992 Holiday Inn, complete with the overwhelming stench of stale cigarettes (complimented by mildew) which was ironic because there is a 'no smoking' placard prominently displayed on the farmhouse-style dresser.
I can get past the decor though, that's not a big deal and can even be charming. What matters to me is that the room is clean and the quality is decent, meaning things are in working order, etc. That was not the case here.
By far, the biggest issue for me was the air conditioning. It is August. I expect a place that brands itself as a resort to have working air conditioning. It was off when I walked in, and the room was stifling. I turned it on, but immediately noticed it wasn't blowing cold, or even barely blowing at all for that matter. I gave it some time, but it never improved. When I brought it to the attention of the front desk, the response was fairly dismissive and standard "we'll move you to another room if you're not satisfied." While I appreciate that options are limited, relocating is not a small feat for me with mobility issues.
I was told not to unpack my things, and just wait. When a technician came to look at it, he said it should be fine in about "ten to fifteen minutes" and miraculously, it was. What I didn't know is that this is apparently a common and ongoing problem, and someone has to manually reset the condenser. What I also didn't know is that the fix is only good for an hour or two and then it will go back to barely blowing (warm) air.
Around 1am, I woke up sweating. The thermostat confirmed that the actual temp in the room was a good twelve degrees warmer than what it was set at. I called the front desk and the man working the overnight shift immediately knew what the issue was. I requested a fan and the condenser was reset but again, was only good for an hour or two and around 4am, I was sweating again.
When I stay at a hotel, I usually take my time in the morning. I feel like if I am spending the money, I'd like to get at least 12 hours out of the stay and enjoy the property. That was not the case here. I didn't even shower, just woke up and got out as fast as I could. I was so hot and uncomfortable, I just wanted out.
Some of this could have been forgiven, if not for the fact that 1) this is clearly an ongoing problem that has not been properly addressed, 2) with the exception of the young woman who checked me in, I found the staff to be stiffly polite at best and outright rude at worst. I did wonder for a moment if I was being overly sensitive or judging too harshly, but then while I was standing there, another guest told one of the women at the front desk that she was blatantly rude.
In addition, I unfortunately have need of a service animal- from which you can deduce that there is obviously a reason for that. I asked at the front desk about rubbish bins to dispose of poop bags and I was told that I would need to throw them in the dumpster, so I asked if it was easily accessible. I was told it was. It was not- please see attached image. Worse- just a word of advice- if hotel staff is going to speak negatively about guests, perhaps wait until they are out of earshot. Hearing negative comments conveying annoyance about me and other guests, rather loudly, rubbed me very badly.
In addition to all of the above, the handicap door access was broken- an issue for me as I was trying to navigate moving my bags into the building, and no one offered to assist or even hold the door, although they certainly saw me struggling. The ice machine was broken. Wifi not secure. The refrigerator was broken and my coffee creamer spoiled. The toilet worked but made a very alarming and disturbing grinding sound every fifteen minutes. The bed was AWFUL, completely sunken in the middle so that no matter how I repositioned my body, I would roll into a groove in the center. And no microwave is accessible, so you have to hand your food over to a staff member for them to take it in the back and microwave it for you. This is insanely unsanitary. Spend $30 and put a microwave in the lobby.
This could be a decent property but without properly functioning facilities or welcoming staff, I just didn't find redeeming qualities. Solid no.
