Bitter Bar. Take two.
After writing a very honest, forthright review on my experience at the Bitter Bar several months ago, I was contacted by a Bitter Bar employee who generously offered a complementary meal for myself and a guest, as a means to rectify the situation of my less than satisfactory meal.
I was excited to give this place another try and responded to the benevolent offer with open arms. The manager and I emailed back and forth a few times and he seemed extremely personable and very eager to redeem himself and the restaurant alike. We made a reservation for a Friday night, and I brought my food loving friend, Kylie, because I knew she would appreciate the tastes of the evening.
When we arrived we were promptly seated at our table, and a waitress came over. She took our drink orders and left. No mention of the review, meals being comped, etc. No big deal, I'm sure it will come up later. Now onto the food.
We ordered the crispy brussels sprouts to start, which were delicious as always. Next we ordered the special which was a watermelon salad with pork belly. It was absolutely delicious. An interesting combo, indeed, but the flavors all went perfectly together. Next we moved onto the duck confit gnocchi and a shortrib ragout for the entrees - both were fabulous. The food overall was great - it's really the service that was in question here.
As the evening went on, we continued to wonder whether or not the waitress was even aware of the situation at hand. I wasn't expecting anything more than an acknowledgement, but she made no mention of our meals being comped or the review that was supposedly being "rectified", and I am starting to really think that she has no idea altogether.
Now I am not a timid person, but I personally do not like confrontation, and often try to avoid it, so having to speak up and inquire about whether or not she is aware that the evening is supposed to be comped is something I'd rather not do. It's just awkward.
But I go ahead and do so anyway, asking if the manager I spoke with is available, and she says that he is not working tonight. I then ask if there are any other managers available, because he offered to comp our meals for the evening and I just want to make sure everything is squared away. She responds, in a very nonchalant tone, "Yes, we're aware of it."
Well, that was sufficiently awkward. But at least we have it figured out now - she did know all along, but just didn't feel the need to say anything. Kind of bizarre to me, if you're really trying to "rectify" a previous sub-par experience, but not a big deal.
Now onto the real kicker: the martini fiasco. I ordered a dirty vodka martini in the beginning of the night. It was good - dry and delicious - and I was happy, so I ordered another. Upon tasting the second martini, I was convinced there was something different about it. It tasted weird and nothing like the first, and after passing it around the table, we came to the conclusion that it must be gin instead of vodka. I politely let the waitress know that this martini tasted a bit weird, and how we thought it might be gin - she explained how the brand I was drinking has both a gin and a vodka so that must be the issue - the bartender just switched it accidentally. Sounds like an easy mistake, fair enough.
Five minutes later, the waitress comes back, same drink in hand, and says that the bartender tasted it and said that I was wrong, it actually is vodka. Here you go. And she gave the drink back to me.
So not only does she come back to tell me that A) I was wrong but B) the bartender also sipped my drink and I have to deal with it. I was appalled. I'm personally not a germophobe or the type of person who would be disgusted by the thought of someone else drinking my drink - that doesn't really bother me, it's the principle of it all.
I worked in the restaurant industry for most of my teenage life, and the number one rule that was always enforced is that the customer is always right. Even if someone is being totally outlandish and rude (which I wasn't at all) if a customer says that their drink tastes weird and they'd like a new one, you don't have the bartender sip it himself and then give it back to them. It's just bizarre to me.
SO, after my little rendezvous with the bartender, I was done. I couldn't take much more and wanted to get out of that place ASAP. The waitress had been rather cold the entire evening, and this was the straw - or lack thereof - that broke the camel's back.
Overall I'll be the first to admit that the food was delicious. I will give them that, 100%. But the aloofness of the waitress, weirdness of the martini situation, and awkwardness of the entire meal really turned me off. The whole evening was just plain weird, and I really don't understand why they would comp an entire meal if there was no intention to redeem the situation. Just seems like a waste to me, and indeed, a waste it was. read more