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Gainesville, FL

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The Best Restoration

4.0 (19 reviews)
Open • Open 24 hours

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Carpet cleaning

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Review Highlights - The Best Restoration

“Carlos Lugo and Kenny came on-site to my apartment complex today.”

Mentioned in 2 reviews

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SERVPRO of Gainesville West/Alachua County West - No job too big, no job too small!

SERVPRO of Gainesville West/Alachua County West

(5 reviews)

On Wednesday 1/15/20 I had an inlet valve on my water heater fail which quickly flooded my garage,…read moremaster bath, walk-in closet, and into my madter bedroom. Though I quickly shut off the water I still had a big mess. I began to get up some of the water with my carpet machine but called Servpro to help me. They responded within an hour, examined the damage, and made a proposal for cleanup. They set up fans in each area and a dehumidifier. I was able to remove the carpet and padding from the closet and remove most of the water with my carpet machine and returned it to the closet. By the next morning it was mostly dry as was the bathroom. By Friday morning everything was dry! Amazing! The Servpro agents monitored the moisture level returning each day. I couldn't have asked for a better response by their team! They informed me all the way. And the price was fair! Thanks Servpro!

CONSUMER BEWARE: The owner of this company is a liar. I have a written contract where he agreed to…read morereceive payment once INSURANCE HAD PAID. I have this in writing. YET, the owner went behind our back, while in constant communication with my wife and got a lien without saying one thing to us. Remember this, if your house is damaged, flooded and you are freaked out, trying to get it all fixed. THIS OWNER WILL SCREW YOU OVER, he'll lie, then try and steal money by putting a lien even though he's been paid. We could also discuss how his team left our house screwed up, didn't clean up their equipment and the owner had to come over to try and save face by doing some cleaning himself...but how about we focus on the deceptive financial practices? Should I upload our contract that proves the owner is a liar here so everyone can see why NOT to do business with ServPro in gainesville/alachua?

Gainesville Restoration & Restoration

Gainesville Restoration & Restoration

(20 reviews)

We had Gainesville Restoration (GRR) do two things: 1. Tile…read morethe house. 2. Redo the kitchen cabinets. GRR didn't end up doing either of these things. They didn't supervise the work as it was being done. They had Creative Cabinets do the cabinets (they were very good) and another guy do the tile. GRR's only job was to make sure that they both got done correctly and on time. When we were initially emailing, GRR explicitly said that installing the sink and faucet were included. In the contract we signed, it said in the fine print that GRR doesn't do any plumbing. We missed that before we signed and we had to hire someone else to do that. When they tore out our bathroom sink they left it in the middle of our driveway. We gave them 6 weeks of lead time to build the cabinets, and it still took 2 months after they started to finish the project because things weren't ready, scheduling errors, and mistakes that needed to be fixed. GRR changed our plan for the kitchen, didn't follow up with my e-mails in response, so some things are just done not how we wanted it. They were able to redo one of the cabinets and they did have to redo the laminate. It wan't worth doing anything more as they would have had to tear it all out. We wanted to keep our sink and garbage disposal. Chris from GRR told us that the sink was damaged and was thrown away. When I asked about the disposal Chris went silent and followed up with an "I don't know." The undamaged sink showed up a couple of days later. The tile guy left a 2 inch gap by the door to the garage. The threshold needs replaced, so the tile guy didn't tile to it. GRR had the tile guy show up unannounced at 6 AM to just fill it in with grout. GRR told us that they could only fix the gap by filling it in with grout or to replace the entire door. We left the grout but it is already cracked. We down scaled our project initially and Chris adjusted the prices of the items we kept up a little because there was profit "built into the prices." For example, the cost of doing the cabinets went up from $5,680 to $7,780. We made the cabinets stained, which added $475 for the stained grade cabinets. $5680+$475 = $6155. $7780-$6155 = $1625 in profit for them that they shifted from the other parts of the project we cut. No problem. We are paying them for a service. When we got our bill, Chris added $2000 onto the estimate and said it was all costs that were passed onto him from the people that did the work. He said that the only money they made was the additional $344 that he tacked onto the end of everything he added to the bill. In other words, there was no profit that was, as he said before, "built into the prices." GRR made it very clear that you pay or get a lien, so you sign your name and you just gotta pay.

If you are reading this review as a panicked homeowner who has just found their home flooded or…read moresome other accidental damage requiring mitigation and restoration, you need to read every word of this review. In early April of 2014, my wife came home to find our house 95% flooded because of a broken water line from the refrigerator ice maker. Panicked myself, I quickly did some internet research and settled on Gainesville Restoration & Remodeling. After speaking to Russ Mills, I was initially impressed as he and his team arrived within 30 minutes of my phone call and immediately began the demolition and removal of the waterlogged baseboards, drywall, and flooring. After removing the standing water and placing dozen of air blowers, dehumidifiers, and air filters, I felt we were in good hands. Russ calmly told me after the initial drying process everything would be alright and "this will be a quick process" to restore and remodel the home. Our entire house was packed into our garage and then a generic brand "Pod" that was left in our driveway. I thought and was told this was standard procedure. That's when things started to fall off the rails. Russ and his team seemed overworked and stretched with too many other jobs. Random subcontractors were frequent visitors to our abandoned home with little or no communication prior and hardly any supervision. My calls and text messages were infrequently returned. The drywall repair was completed in a reasonable time and the painters repainted what they could. The electrician was top notch and the tile setter for our back splash was excellent. However, everything else took way too long. The wood flooring took several weeks to arrive and nearly a week to install. As the weeks turned to months and spring turned to summer, we periodically checked the contents of our "Pod" only to find ants running through our belongings because GRR carelessly packed our entire pantry inside. Sometimes I would drop by to check on the home after work to find the subcontractors had left doors unlocked or wide open for insects and roaches to traverse freely. Our replacement kitchen cabinets were installed carelessly which then affected the granite reinstallation. The fine details were a difficult, laborious task for GRR to complete. The bottom line regarding this restoration; it took 2 months to move back into the home to where we could live in it again. It took 5 months for the punch list to finally be completed and the final insurance check to be handed over to GRR. While this process took way too long and Chris Pickering, the owner of GRR was shockingly unconcerned about receiving either of their payments from me and my insurance company, we did finally end up with a beautiful and improved home. Or so we thought... Fast forward to late February 2015. I woke up to find yet another flood in my home, this time originating between a bathroom and closet wall. I called a different restoration company and when the plumber arrived to find the source of the leak, I was flabbergasted by the cause. When GRR replaced our baseboards after the first flood, they managed to shoot a finish nail through a copper pipe that supplies the cold water to the aforementioned bathroom sink (the nail was way too long for the location and I was later told that the baseboard should have been glued to the wall in that location). It took about 9 months for the nail to rust through the pipe, but once it did, our home was ruined once again! 2 major floods in less than a year and yes, our insurance company is threatening to drop us! In using a different restoration company this time around we have learned about all the shortcuts GRR took in rebuilding our home the first time around. If we only knew. This is only a fraction of the countless things I could complain about regarding our experience with GRR. Missed deadlines, broken promises, careless workmanship, and non-existent supervision. And after the negligence which has caused our 2nd flood, I wish I could give them a ZERO star rating. Do not touch this contractor with a 10 foot pole. RUN, don't walk away from this one.

The Best Restoration - carpet_cleaning - Updated October 2026

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