0/10 would not recommend. Hired them to remove my base cabinets in our kitchen after a leak. They assured us they could remove and reset the cabinets and granite countertop. Well the two technicians they sent out demolished my kitchen. They broke the cabinets and my granite countertop in pieces. Then told us per there contract they don't replace any they break. Would the hell would you break a granite countertop that could be reused. Now I am left the restore my kitchen on my own. read more

I recently purchased a home and had to leave for a month. When I returned , I walked in and my house was flooded. Sitting water and mold everywhere! The house smelled AWFUL! I eventually made it back to the master bedroom, searching for the awful smell and BAM, there it was! The entire room had standing water. I opened up the doors to the other rooms and discovered all three rooms, two bathrooms and living room have been affected by the standing water. I was very stressed, needless to say. I reached out to a plumber (review to come soon) and he put be in touch with this business. I am so glad! They came out immediately and assured me they would help me throughout the process. I do not think I could have been sent better people!! Seriously, Garrison and Mike have been super helpful! Garrison has been communicating very well as far as what they are doing, what to expect and their plans for the following day. He's been very empathetic and caring throughout this. I have a LOT of belongings and the majority have been destroyed. The worst part is, I was in the midst of unpacking before I left a month ago because I recently purchased this home. I have boxes of clothes, shoes, accessories, purses and so much more that are now trash. Mold on so many things. Due to the bed sitting in water, the legs have cracked, clothes on hangers in the closet smell like mold. It's a disaster. I was upset at the beginning because this is not what one wants to walk into. My plan was to unpack boxes, not pack up what I can salvage. Needless to say, IF you find yourself in need of a restoration company (which I hope you don't), you can't go wrong with Garrison and Mike. If I could give more than five stars, I most definitely would. They will not disappoint you! I must say, if Garrison were not there, I'd probably be more stressed about this than I am. THANK YOU Garrison! read more

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Fraud storm chasers. They will overcharge your insurance three times the amount of others companies and then sue you if the insurance disputes the overcharge. They prey on natural disaster victims. They will also pack and store your contents and hold them for ransom for payment. Do yourself a favor and pack yourself or at least purchase your own storage unit read more

Dreyer's DKI - Company is not a BBB certified company and has an F rating - Damage Restoration Near Me - Gainesville, Florida

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I had a leak in my ceiling, Dreyers was called out to inspect. The employees took readings of my walls and proceeded to tell me that the walls were wet. I was asked by my insurance to get an inspection report and called Roto Rooter, Roto Rooter took the same readings and stated my walls were not wet and the issue was resolved. Dreyers is charging me 2500$ for the use of a dryer and dehumidifier that was not used nor was it monitored, they have also put a lien on my home forges a signature that isn't mine.This company is unethical, the employees are liars and and nothing but scammers . Please use a reliable company with a know reputation such as Roto rooter, where their employees are honest and won't charge y for bogus work. I'm also active duty military and will ensure this company doesn't do this to another brother or sister . One star because I'm forced to . read more

Horrible Customer Service! As DKI cleaned our ceramic tile, it buckled or "tented." DKI has refused to give us their insurance information to file a claim, despite being Florida law and after a letter from our attorney stating so! The company rep has been rude, denies any responsibility and owner refuses to speak with us. DKI said it was from faulty installation but it was installed 26 years ago! We hired a tile expert who said it cannot be repaired. We must have all tile replaced for thousands of dollars! We understand things can happen but the worst thing about this situation is DKI's total lack of concern or compliance with the law. Highly disappointed!! read more

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I have relied on Dreyers for many years to do both wall to wall carpeting and now on area rug cleaning. Anna us such a champ when it comes to scheduling and getting rugs cleaned in a timely manner. We appreciate them and their can do attitude. KInd regards, Anne Marie Mattison read more

I have used Dreyers DKI for years for carpet Cleaning, upholstery cleaning, and tile cleaning. They are thorough and professional. I continue to be a Loyal customer! read more

Thorough evaluation of our apartment following a leak from the upstairs apartment. Very quick to respond.

Literally as good as it gets. I called Dreyer's during the huge hail storm in spring 2012. I had a basketball sized hole in my roof, and these guys were there, patched me up, and dried out my house-- it was soaked. I got a new roof about a month later and the first rain saw a HUGE leak. I called the roofer, who claimed it wasn't their fault (over the phone). Nice. Anyway, called Dreyer's and they helped me again. They saved me from further damage. When that leak was repaired they returned my house to perfect condition. No Stains. No Mold. Just a happy home owner. Without hesitation, Dreyer's should be your first call. read more

The house took over 1 1/2 years for repair and renovation and never completed according to the plans. Important features were not completed yet we paid for the materials and labor. We were highly unsatisfied with the entire process and outcome. We are mostly dissatisfied that we are still waiting for the credit amount due us as stated by Jonathan himself with the promise to refund. It's been almost two years now. Not happy with the intimidation tactics used when Jonathan does not like undesirable reviews. If you write a poor review expect a 'cease and desist' letter with a stamped signature of supposedly an attorney threatening a law suit I think there is a stack of. Yes, a stamped signature. What attorney does that???? I am willing to bet there is a stack of 'cease and desist' letters in Jonathan's desk drawer ready to send. Anyway, if you decide to use Dreyer's DKI, hire a construction lawyer ahead of time. And, good luck. read more

Upstanding service. The technician went above and beyond my expectations for moving a few boxes I had forgotten to have my boyfriend lift before he has left for the day. All of the area that was quoted for cleaning was vacuumed and cleaned. The technician was polite, prompt, and thorough. I'll never use another carpet cleaning company! Dreyer's is the best in town. read more

Had my carpets at work cleaned a few months ago and they did a fantastic job. This was carpet that included rubber, sticky traction compound, dirt, drink & food spills, etc. and the carpets came out spotless! John was our technician and he was very helpful and accommodating throughout the process, even though the job was much larger than he anticipated. I was so impressed that I booked an appointment for my home. Again, the planning process was easy & the staff friendly. The bonus was that they were running a Yelp deal at the same time, so it's a win/win. read more

Dreyer's does an excellent job and always schedules us in good time. Our most recent area rug cleaning was much needed and once again, they did an excellent job. Thank you Dreyer's! read more

Had a significant water leak when a supply line gave way on a Friday while at work. Arrived home to two inches of water through a third of the house. Was on the phone with Dreyer's and within the hour Brad and his team arrived. Six hours later on a Friday night, they had gotten the water up, moved furniture, pulled off the baseboards and installed heaters and blowers. That weekend, they pulled up the laminate and hard wood flooring... Had them in daily checking the moisture levels readjusting blowers and heaters, testing the drywall for damage. Brad was kind enough to return when the insurance adjuster showed up the following week..... Took about ten days to get all the mitigation done, but their prompt and professional work saved us from hidden water and mold damage. Brad answered texts promptly, kept us updated on progress and what to expect. His team was entirely professional. Couldn't ask for a better more professional response. 100% satisfied. Hope to never need them again, but if necessary, they will be the first we call.... read more

They show up on time, cleaned my office quickly and the price was exactly what I was quoted. Great company and honest employees.

Dreyer's was very professional in every aspect of their service, from scheduling to a prompt arrival on the day of cleaning. The gentleman who did the cleaning paid special attention to an area where we had taped down a cable line and there was no trace of it afterwards. I would definitely recommend them. read more

I have had positive experiences with Dreyer's for carpet and upholstery cleaning. I've been using them for the past 10 years and I've always been pleased with their work. They are prompt and do a thorough job. read more

I was in Florida for only a few days to help my daughter get her condo ready to put on the market. One of my numerous chores was to get the carpets cleaned while I was there. I had no problems getting the cleaning scheduled for the day and time I needed. I appreciated the follow-up reminder phone call to confirm the day and time. They arrived on time and were very professional in every step of the process. I was very pleased with how nicely the carpet looked after the cleaning and they were not super soaked, like some steam cleaners can be. The carpets dried in just a few hours. And the price was very reasonable! I was impressed with the whole process from start to finish and would definitely hire them again. read more

We have used Dreyer's for our personal home and we have referred our clients to Dreyer's numerous times. They do a great job and charge very fair pricing. I highly recommend them. read more

Arrived on time. Finished in a timely manner. However, it was a rainy day and my carpets did not dry in the time I was told by the person on the phone who sold me the service. I was told the moisture would be squeezed out and that would allow a quicker dry time. I paid extra for this and 4 hrs later my carpet is still damp! They had to leave portable dryers here to dry the tile floors. Everything looks good but having my carpets cleaned is still not something I will look forward to in the future. It is a big inconvenience! read more

Unfortunately I can NOT recommend Dreyer's DKI. We paid over $3k for interior/exterior repairs to a wall that were unsuccessful and incomplete. Despite the owner acknowledging twice that he would redo the repairs, he is no longer honoring his word and not acknowledging multiple efforts to speak with him. A very disappointing experience! read more

Worst company in the world to deal with. Stop and run away faster than running to water with your hair on fire. They never finished the job after taking over a year to complete it. So I have one cabinet missing a handle and floor thresholds incomplete. Horrible work of what was completed. Half the staff was fired during our rebuild and we never had consistent communication. A truly horrible experience. How they have over a 4 star rating is beyond me. Truly, stop now and don't use this incompetent unprofessional service. You have been warned!! Not even one star. read more

This is now the third time that I have used Dreyer's for my carpet cleaning and every time I have been 100% satisfied. This last time, Marco, showed up very promptly at my appointment time. He thoroughly assessed my carpets and how to treat each stain. He then very professionally cleaned 600 sq ft of carpet in an hour & a half. He was very deliberate and took the time to make sure every room was cleaned to my satisfaction. What a totally professional job from start to finish. Even calling the office to schedule the appointment was a pleasure. Emily was very kind and they worked me in right away. No long waiting. I highly recommend Dreyer's for all carpet cleaning. They are always reliable and professional and do a fantastic job. Thank you! read more

Mad props for DRYER'S RESTORATION. Found a bad leak in our downstairs bathroom Friday at about 3pm... water in the walls, mold, the whole shebang. After calling several other companies with little luck, DRYER'S had a representative (Mike) out within an hour to start the dry-out process and contain the mold. He was kind, courteous and even thanked me for clearing out the affected area before his arrival. They set up fans and dehumidifiers and checked on us twice over the weekend. Monday, after the leak was found and fixed (by Tiger Plumbing - also awesome), another representative from Dryer's (Eric) agreed to meet with me and the insurance adjuster. He brought estimates for the work completed thus far and helped us come up with a plan for renovation. Before he left, he ensured I was comfortable with the process and understood everything moving forward (homeowners insurance is involved and that can be a little daunting). First thing Tuesday morning, Mike returned to start the demo on the closet affected with mold. I had a prior commitment and returned to find the demo complete and the area MUCH cleaner than I had left it. We still have to complete the closet re-build, but I am beyond impressed with the timeliness, integrity, courteousness and kindness of every representative of this company. They have taken a headache of a problem and made it a pleasurable experience. May God RICHLY bless their endeavors. Peace! read more

Excellent service. The technician showed up on time. He gave me a great price to clean the area rug as well. Got all the tough stains out.

Having to deal with disasters in your home is one of the most overwhelming experiences ever! But every single person in this company's team made this nightmare tolerable. From the initial call, to every little detail of the project. Humane and empathy all the way! They went put of their way to accommodate our complicated situations. Don't even worry about insurances and mortgage banks, they are experienced experts in insurance claims. God bless them! read more

Ahead of scheduled time. Good cleaning. Great service tech. Would recommend.

I've had various carpet cleaners in my home over the last several years. The most recent experience I had prior to Dreyer's resulted in the death of my beloved chihuahua. I was extremely reluctant to ever have my floors cleaned professionally again. But I have a working relationship with Dreyer's and they assured me their chemicals were safe. They were extremely courteous, easy to work for, and understanding. I will use them again on a regular basis indefinitely. read more

Let me first say my apology for the delay in writing this. A few months ago my friends moved to Gainsville Fl. We arrived after midnight after a long day of packing and driving 5 hours. Imaging the looks on our faces after we opened the front door to their new house and we found 2 inches of water IN EVERY ROOM OF THE HOUSE. I almost died of shock. We all did. The toilet had been replaced with the water off and not checked again after. Water for 12 hours poured into the house. We called. They came and kicked Azzzz. That's the only way I could explain it. 3 days later they re moved in. The team is prompt, thorough, and extremely sensitive to the needs following this kind of incident. AWESOME is not even close to describe how good these guys are. Thanks a million. Jody, Amanda, lance, and the dogs too!!!!!!!! read more

Jonathon Dreyer and his team were very professional and did an excellent job on a home restoration project we needed to have done. Everyone I spoke or met with were very friendly and customer service oriented. Would definitely use them again! read more

Dreyer's Cleaning exceeded my every expectation. The office staff was friendly, helpful, and involved. The service tech arrived on time, and did a fabulous job. I was speechless when I saw how clean and sparkly my floors were. I can't wait to have them back. read more

I contracted with Dreyer's for a bathroom tile and grout cleaning. They arrived exactly on time, were every polite, and did a very diligent job with the work. read more

Truly a five star service. Very professional at all levels of service. The technician Marco who performed the service did a fantastic job on our furniture as well as our carpets. He did a great job on our trouble areas (pet issues) and made them look like new. They showed up on schedule, proformed the agreed upon service in a timely manner and upon exit went over everything that was done. This is the best carpet cleaning service I have ever had in my forty plus years of home ownership. read more

Yesterday we had to clear our home for our Military move from Gainesville. I called around to the major cleaners like Stanley Steemer and some other local carpet cleaners. Stanley Steemer quoted me at 240 for my 8 rooms and stairwell and one hallway. I received a groupon offer online for Dreyer's and what looked like a great value turned out horrible!!! Of course the fine print will always get you and shame on me, I question the marketing act that when the agent from Dreyer's arrived he went around and measured my areas with carpet. Before starting he came downstairs and I was fully aware I had to pay extra for the stairs and the extra room because the groupon stated for 119 dollars it covered 7 rooms and one hallway. I came to find out on the day I had to turn the house over to the owner that the fine print shows that it covers up to 700 square feet all else I had to pay their rate which is .45 cents a square foot. After the agent did his math, he with a smile said that I had to pay over 300 dollars above my 119 groupon I had already paid to cover the remaining area over 700 square feet. Ridiculous....... Yes especially when Stanley Steemers would do my whole home for 240 dollars. So of course I am stuck with a paid groupon so I asked him how much is 700 square feet and he said the upstairs only with me having to fork out another 66 dollars to cover the excess over 700 square feet up stairs! I am left really wanting to know what home has 7 rooms that are 10X10 other than Snow White and the seven dwarfs home!! I even spoke to the nice lady on the phone and explained my home before buying the groupon and she said "yep 7 rooms and a hallway is covered by the groupon you should only have to pay for the extra room and the stairs". So I called Stanley Steemers back while in a bind and asked how much to completed the remaining area that Dreyer's wanted to charge me 300 dollars for and they said 84 dollars. So after I walk out and took a breath I called the customer service center at Dreyer's to give them a chance to maintain my business and to explain this ridiculous issue that I am in and all I got is "Sorry Sir we are set on our price and we do a better job than other companies, just have him do the 700 square feet". I am here to say that Stanley Steemer did my bottom floor and I will tell you that it looks the exact same as upstairs!! No difference and Stanley took just as long and lifted the same dirt and stains off. So I guess to end this review and hopefully save some money to others, just be prepared to pay an arm and a leg for the same clean carpets minus you pay for what they claim a superior system. As a service member I am sure to make sure my Soldiers understand this and do not get placed in the same situation with this marketing technique. Hope this helps out others to save some money and headache. read more

First, I spoke with Emily, she was attentive and listened to what my needs were and explained the answers well of the questions I had. She was friendly, professional and efficient. I made the reservation to have my leather couches cleaned. John the technician came out and he was wonderful! He too, answered my questions and helped me realize exactly what I could or could not do with my leather couches. He was efficient, thorough and was so very helpful. Let me explain what happened; I had my couches in storage and they obviously got dirty and a bit mildewy. Being leather couches, they needed to be conditioned and he used a leather cleaner/conditioner to help restore my couches. He did a great job, unfortunately during my previous move, there was a small stain and a few scrapes and scratches, but were minor...now that it was cleaned, I saw them..but the cleaning made a world of difference! John was helpful, friendly, professional and I would recommend this company and John to anyone that needs their couches, chairs or carpet cleaned! Thanks Dreyers...John and Emily! OH...did I mention their prices are good, fair and reasonable? Call them, you won't be disappointed! read more