There's a long story with this company, but the short version is they absolutely earned this review. I had multiple companies come out and quote me for a METAL roof -- specifically standing seam, NOT corrugated. There's a lot of strong competition out there, so I was extremely picky. These guys didn't just try to compete, they went above and beyond to stand out. The install came out amazing. Were there a few issues during the process? Yes. The ladder crew damaged some stucco -- they fixed it. The pool solar removal got a little messy -- they fixed that too. That's the difference. Problems happen on big jobs. What matters is whether a company takes responsibility and makes it right, and they absolutely did. The attention to detail impressed me too. They even painted the roof pipes black so everything matched cleanly. Small touch, but it shows they actually care about the finished product instead of rushing out the door. Honestly, I couldn't be happier with the final result. Check the photos below. The roof speaks for itself. read more

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Avoid this company at all costs (literally, because if not it will cost you). They replaced my roof 5 1/2 years ago, and now a quarter of the roof needs to be replaced because of improper installation that causes standing water on my roof, resulting in a leak. While this leak was noticed after their industry-lagging 5-year warranty expired, a roof should last longer than 6 years before a significant portion needs to be replaced. Additionally, if you do go with this company, be leery of their warranty since they informed me that even if this leak was discovered within 5 years, it still would not have been covered because they claim it is because of bad flashing, which they did not replace in the reroof. read more

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we used ELO in 2018 and wasted $14,000 on a new roof! it had a leak by 2023 for which they told us there was only a 1yr labor warranty, and any other issues would be a charge! So we have a chimney leak, we called sure nuff told roof is too old will chrg for any repairs, so elected to go with another company. that company said we needed a new roof, its 8yrs old, naturally we called for a 2nd opinion and sure nuff said we needed a new roof, but also found mold growth starting in the attic! So if you wanna waste $14,000+ of your hard earned money & need to re-spend that money again in 8yrs use this company, otherwise call someone else! read more

$27,964.11 for new roof in Oct. 2023. Roof leak March 2024. A repair was made on roof 4/10/24, and to ceiling in home on 4/30/24. Repair does not match rest of ceiling in home. ELO refuses to correct the problem. read more

Elo Roofing - Damage Restoration Near Me - Jacksonville, Florida

ELO Roofing is the most deceiving company I have ever had , We recently had a Hail storm come through and here comes the storm chasers . Michael was the first to come to our door , wanted to do an assessment n, had me and my disabled wife sign permission , which turns out was an actual contract and if we didn't abide by it we would have to pay $1,000.00. So after the inspection by him he said there was definitely damage to my 11 year old roof , he got my insurance company to inspect as well , and yes it would be covered . Now we have a $5,800.00 deductible, but here is the kicker, we have a porch with an awning covering it , he said they do not do those roofs but the insurance company would give me the money from it to use as my deductible, he even supposedly called his boss and he also said it would cover it . We never once got what they were charging for the roof, Michael put down $20,000 for the insurance , saying we may as well go big , then tells us that they will not pay that much but shoot for the noon. Now I have a block home with just a standard 2 sided roof and my insurance co. gave ELO ROOFING $14,511.87. WOW. Now they want me to pay them the deductible , to bring the total charge for just regular shingle 2 sided roof to OVER $20,000 . What a horrible company . I hope everybody that is approached by ELO ROOFING slams the door on whoever comes. I am posting this everywhere I can. read more

Headquartered in Jacksonville Elo has a well-trained sales team and has invested in web and social media advertising. Their sales team advertises leveraging your homeowner's insurance coverage from stormwind damage claims. However, they have a three-day opt-out clause in their sales contract that holds the homeowner to an exclusive commitment after a well-orchestrated sales pitch and short roof inspection. It's not clear the ELO sales agent who left our house with a signed contract was representing our homeownership. The actual roofing installation team or the homeowner (customer) is not involved in the roofing installation contract. Hopefully, Elo management will redirect sales representatives to sell the quality of their roofing teams, as opposed to a homeowners insurance wind damage claim. read more

Elo Roofing - ELO Contract - Damage Restoration Near Me - Jacksonville, Florida

After I sprung a leak in my roof during a thunderstorm, we reached out to several different roofing companies to address the issue. We decided to go with ELO because they seemed to demonstrate a high level of knowledge and responsiveness. They spent close to an hour in my attic and on my roof looking for the problem and then spent time making sure they had the best way to address the problem. When they responded to fix the problem, the took extra time to make sure the problem was corrected and looked aesthetically pleasing. They also helped me collect my tarp and stack pavers used to hold the tarp down and they took time to explain the process to my kids who had witnessed the leak. Just some really nice guys who did a really good job at a reasonable price. read more

These allegations are so true! You didn't provide my insurance with anything other than the original scope from them and y'all may like y'all did the whole job. Malik, wasn't happy when I told him I had someone else to do my interior and he did have the interior written down on some of his paperwork. So I guess y'all said y'all will get the whole thing one way or another. Like I said someone notarized my name without my consent and I did notify Tallahassee and I'm going to the News station and put this on the news. Let's see how many people come out of the woods. Plus you would have had to go back to the city of Daytona to add to the permit. However y'all lawyer said that is hear say! But it's the TRUTH.... I'm going to put y'all all over Social Media and everywhere else.... Since y'all want to rip your customers off like we ain't human.... You will lose more than you gain at the end of the day . And I'm going to send all of those articles to the judge so that he can see y'all are REALLY CROOKS and he made a BAD DECISION. OSHA need to shut the whole roofing company DOWN for GOOD. Customer service is terrible and the only thing William values is money and not his CUSTOMERS..! read more

Doesn't pay subcontractors in Valdosta Ga and has 16 year old worker on roofs and tells customers that they are 21 and are W-2 employees

Elo roofing reroofed my home on July 17, 2023. I thought they had done a satisfactory job until my HVAC guy showed me pictures he took in my attic of several cracks upon my roof. I contacted them yesterday and received this message after they reviewed the photos without even actually sending someone to check my issue! Mind out no one ever shared with me that their was even an issue with my fascia or soffits at the rear of my home ! Nor did they tell me when I first hired them that they could not fix this! Elo Roofing Response! Good morning, this is Kailey with Elo Roofing. I am contacting you regarding the work order that was placed on your file. Our COO and myself have reviewed the photos that you sent in. The daylight seen is coming in from the soffit. The soffit is something that we do not touch during the build unless absolutely necessary. We recommend that you get a painter to paint and seal all the soffit to prevent the light from coming through and to prevent any damage. Please let me know if you have any questions. Thank you. I paid over $17,000 dollars for this reroof! I wasn't informed of any fascia or soffit problems needed at the back of my home! If I had known this is how they do business I would have chosen another company that fixed the entire roof! Customer's beware of Elo Roofing they don't fix your soffits or fascia! Nor inform you about additional needed repairs you may need! I had to find out from the HVAC technician! read more

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Recently I had roofing services on June 10th, 2024 with Elo Roofing here in Florida. I received their name as a referral, and arracnged an appointment. I have been very suspicious of roofing companies. As the president of the hoa in my community I receive complaints about unwanted soliciation. Also companies promising things verbally, and coming after more money in the end. Dan C. arrived at home alone and sold me on the reputation of the company, and that they would accept what the insurance company allowed. The verbal of what Dan allowed was not documented in the contract that they would accept what the insurance allowed. In roofing sales this called a contingency statement Dan stated that if the insurance company did not approve the claim, the contract would be voided . But, if they did accept the allowance they would accept what the insurance allowed. He also explained the assignment of benefits which I also signed. I stressed to Dan than my concerns about roofing companies, and the complaints from the neighbors about unwanted soliciations. So people in the community would watch their work . if they were interested they would call him. This is where Elo' Roofings honesty goes out the window. On that very same day , Dan disrepected what I said about unwanted solicitations and went to several homes in the neighbor hood, where obtained several sells. Dan admitted it and the homeowners also mentioned it when submitting their request for approvas. He even went to the vice president of the HOA 's door and left information. I learned after he did this that in the state of Florida SB76 was passed on April 30,2021. The law prohibits roofing companies from going door to door. In fact it states this: about SB 76 this last week which states : The bill prohibits contractors, and persons acting on behalf of contractors, from: * Soliciting residential property owners through prohibited advertisements, which are communications to a consumer that encourage, instruct, or induce a consumer to contact a contractor to file an insurance claim for roof damage; * Offering the residential property owner consideration to perform a roof inspection or file an insurance claim; * Offering or receiving consideration for referrals when property insurance proceeds are payable; * Unlicensed public adjusting; and * Providing an authorization agreement to the insured without providing a good faith estimate. The above acts are subject to license discipline by the Department of Business and Professional Regulation and a $10,000 fine per violation. The bill provides that the residential property owner may void the contract with the contractor within 10 days of its execution if the contractor fails to provide notice to the residential property owner of the contractor's prohibited practices. The fact the senior project manager Dan C. did this and I'm quite sure had knowledge of this tells me ELO can't be trusted. In addition to this you also have Senate B 2A which prohibits the Assignment of Benefits. Elo's contracts still contain the Assignment of Benefits clauses in them and at the time of the sale. Dan C. did not take the time to say what he could not do. In addition to this on I signed the contract in April. But on May 25th. Dan C. came back to my home to pick up the first portion of the insurance check and the deductible and to discuss my concerns with the contract. Dan asked for a person identification. He stated it was needed for notarization of the document. I asked him did they have the process with where you can upload your id online and the notary is present via zoom call. I had a withness with me on that day. Dan responded no. Then said it would be online. Dan actually took a picture of the id with his cell phone and then then took the identification back to the office. When I viewed the commencement online , I saw the project coordinator who was the person initially managing the paper work was the notary and she falsified that I was present on May 31st. I have the ring video footage which shows Dan asking me for the personal identification. I also I have a witness who was with me the day he took the photo of my id. I told Dan this was against the law. The notary must be present in front of the person with the identification. The notice of commencement showed that Rebecca Anderson, falsified that I was physically before her on May 31 which is a violation Florida Statutes Section 117.107 Section 9. Dan also requested the copy of personal identification from another homeowner who entered into a contract with ELO, because he solicited her business in the community. My advice is to make sure you get everything in writing do not believe what they say. Dan advised me of several things such as they would accept what the insurance company would allow. On top of that what they told me verbally about the charges did not match when they billed the insurance. They also left my wires out hanging from my cameras. read more

We had our roof replaced in Feb of 2024. The finished product came out good and was done expeditiously. That being said, they damaged our HVAC line by putting a nail through it with a nail gun. Our HVAC system is top of the line and just 3 years old. It's a very expensive system and still under warranty. While replacing the roof the A/C lines were exposed in full view, you could clearly see them. We called our HVAC guy to check the problem, not knowing ELO had driven a nail through the line. When the problem was discovered we called ELO and let them know. ELO made sure they sent a rep to meet the HVAC guy when he came to repair it, 3 days later. Those 3 days it was below average cold and we went without heat. While the ELO rep was here, he tried to tell the HVAC guy and myself how to repair the line instead of replacing it as the HVAC guy recommended. We disagreed on site and the HVAC guy replaced the line. ELO would not fully reimburse us for the repair cost. We had to pay $525 out of a $1525 repair bill for their mistake. Unfortunately for ELO, we cannot recommend them. read more

I highly recommend ELO Roofing. I had a roof leak. The response was quick to ensure limited damage. Robert was our tech. He was friendly, knowledgeable, and provided excellent customer service. read more

i'd give less than 1 star if i could. the crew showed up before 6am started tearing up the roof without even letting us know they were here. woke up the house. Not one roofer could speak a lick of english, caught the attic on fire with tar and didn't have a fire extinguisher. absolutely the worst . Even Leader Roofing is better and they are assholes read more

Shout out to Tom Scarbough of Elo Restoration for helping me get a New Roof!!! Nobody wants to deal with insurance companies and roof inspectors, and may even miss out on getting a new roof when you are totally (and legally) eligible (you do pay your insurance premiums, for years, and storms have wrecked havoc on our properties all along the east coast) and we usually never get anything for it. Tom is a close friend and he and Elo owners are members of my local church. My experience with them from the moment I mentioned "I need help getting a new roof" was a seamless process of getting a beautiful new roof (and only paying my small deductible). They actually found much more damage than I realized and saved me a lot of frustration in my future. If you believe you might have room damage, or are not sure, just give Tom a call. Myself and others have had a great experience and you too may very well deserve to have a beautiful new roof and get something for the years of paying premiums. Lastly, I can't speak highly enough about Tom who became my advocate from the moment I said "I need help" to the last day of checking up to "make sure I was happy". Thanks Tom! read more

Professional, affordable, and problem solver with roof replacements. Great business to work with.

$16,000 'good faith' estimate became a $24,000 roof. My home is less than 1500 square feet. I was hesitant to sign paperwork because, as I told the high pressure salesman, I'm poor and didn't want to end up with a lien on my home of 17 years. They assured me that homeowner's insurance would cover everything so I borrowed money from a friend for the deductible. Now they have a lien on my home for the $2000 balance and they keep sending threatening letters. This is a predatory business with shady people at the helm. Do yourself a favor and choose another company. read more

I had the unfortunate experience of dealing with ELO Roofing right after the Ian hurricane. I'm a retiree in Cape Coral Fl and I can honestly say hiring ELO Roofing was one of the biggest mistakes I have ever made I will regret it forever. I will try to be brief. Starting with the tarping, I have a contract I signed with an estimate for #3,135.00. The first bill they sent the insurance company was for $9,621.00.(NOT A TYPO). That's 300% of the original quote. It took 3 employees 1 1/2 hour to complete. The original roof good faith estimate was for $19,500.00. Let me say that with ELO there is no such thing as a good faith estimate. They were paid the $19,500 in full, plus $190.00 for decking repairs and $4,200 for tarping. Remember the tarping was supposed to be $3,135.00. now they are asking for an ADDITIONAL $5,724.87. So what was supposed to be $22,825.00 turned out to be $29,545.00 or 29.44% higher. Over the last 4 weeks I have written four emails with questions and they have NEVER answered any of them. They have not been able to explain how they arrived at the first line on the bill labeled NET CLAIM. They have already placed a lien on our house and today I get the same bill with a letter stating they are going to send it to collections. In my 4 emails I requested that answers to my questions should be in writing. The reason they will not answer any of my questions is very simple. They are lies and numbers they can't explain because it's all a big scam so they are scared to put answers in writing. They are trying to take advantage of individuals after a crisis like Ian. They are great at sales but in reality they are nothing but unethical with very questionable business practices. My recommendation if you need a roofer grab a few companies put their names on a corkboard and throw a dart. You will be better off. read more

We used this company to replace our roof. Materials were delivered and roof was replaced the next. They pulled the old felt off so they could inspect the wood to make sure nothing was missed. A few days later, a couple of guys came by to inspect the job and made sure we had no complaints One of our neighbors used a different company and found rotting wood they had just covered rather than fix. So glad we used Elo and not that roofing company. We know the job was done right. read more

ELO ROOFING IS THE WORST roofing company I have ever encountered. I really should have done my homework when ELO came to my door to solicit business from me. I should have turned them away immediately. I'm just now reading an article about ELO Roofing that was published in 2018. The title read " Contractor offering to help scam victims has a checked past". It goes into detail about how much of a con artist ELO Roofing restoration on a whole as a company operates. It also talks about how ELO had to change their names multiple time because the were mistreating employees and taking advantage of people by doing shady work on their homes. I have made several complaints advising this pathetic company that my roof is leaking on more than one occasion. No one came out to see where the leak was coming from because they just don't care. They received their money in full so now that the job is over and done it's screw you. I never had a problem with my roof until ELO replaced my roof. They had the nerve to tell me that my shingles does not cover wind damage. Why in the hell would I have any wind damage if I have a brand new roof. There should be no lifting what so ever. We are having yet another storm and my roof is leaking damaging my ceiling in my master bedroom. I am so sick an tired of companies such as ELO ROOFING taking advantage of hard working people. For more information on the article go to https://www.actionnewsjax.com/news/local/contractor-offering-to-help-scam-victims-has-a-checkered-past/755379521/. This company has cost me so much more money due to their negligence. I wish that I did not have to leave any stars because ELO DOES NOT DESERVE IT. read more

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My roof was repaired quickly and looks very good, but I am nervous as to what is underneath. This company seems to do a good job of superficially and put on a good show but that is all. We have found dozens and dozens of nails in our yard and driveway. I have repeatedly spoken with people about this issue. I was told twice, after the initial clean up, that my yard was rerolled with a magnet and my gutter has been cleared with nails. From the July 29th until today, October 1st, nails are still pouring out of our gutters. I have stepped on one in my yard, a guest has stepped on one, and now my wife has a nail in her tire. You can see the orange plastic from that cap that goes on the roofing nail. read more

Our roof is only a year and a half old and we have a leak and water damage on our interior walls. This seems to be of no importance to ELO Restoration. We have made several calls all of which they have told us someone else would be contacting us, and which no one has. We've also had the same trouble others have mentioned in that our roof was installed when they were R & W so now neither party wants to take responsibility. We have been trying to schedule a repair for several weeks and as you know it's rained quite hard during that time, only exacerbating our current leak. I seriously recommend you look elsewhere for your roofing needs. Shotty work. Refuses to take responsibility and schedule repairs. And all you'll get is the run around if you try to contact them. Not a problem you should be having with a new roof. Extremely disappointed. DO NOT USE! Ps, as I type this I can hear the dripping from the leak....we're about ready to contact our lawyers... read more

Recently left a review with a lot of praise for this company. Sure they were easy to work with and quick to get the job done, but they have not come out to fix the list of items I have found wrong since the work is done. The list has also grown since my first walk around. Its been 2 months since the job was complete. I have not had anyone come by im also still finding nails in my yard. read more

Elo Roofing - exposed metal - Damage Restoration Near Me - Jacksonville, Florida

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Tom Scarbrough and his team at ELO Restoration recently inspected and replaced our roof. They made the process so easy for us. They explained each step of the process and in the end we had our roof replaced for the cost of our deductible. They are an honest, professional team of people and we had a great experience working with them. read more

I just used ELO Restoration to do repair work on my roof from hurricane damage. The work was done fast, correctly and at a very fair price. After reading some of the review above I did some checking and the old company was bought by some young guys who are very nice and don't resemble any of the poor comments listed. I would highly recommend ELO. I live in Ormond Beach and they do work all through Central Coastal FL. read more

ELO Restoration just completed our roof replacement. We had lot of damage from Hurricane Michael on our home in Panama City. Our project manager was very helpful and explained the various roof components so we understood what we were getting. The office kept us informed of the day work was going to start. The day the roof went on the crew showed up on time and worked hard all day! They finished our roof in one day and cleaned up our yard rolling for nails that fell from the roof. Our new roof is beautiful! I highly recommend this company to complete a roof replacement!!!! read more

ELO ROOFING aka ELO RESTORRATION is MUCH better at NOT doing work than performing the work they promise to do. DO NOT RECOMMEND. They lie, deny, blame customer for their mistakes and pretend workmanship flaws and paperwork improprieties don't even exist! Plus install whatever they want in order to supplement billing without discussing with customer or insurance co. in advance. Don't fall for the pitch. They are only out to make as much money as quickly as possible and have no interest in a job well done or up to code or having the design visually look like it's supposed to look. Devalued our property -- the old roof looked better than this #ELORoofing #ELORestoration new roof. Very much regret going with them. Didn't find out until it was too late about the name changes to get rid of earlier bad reviews which was in Miami Herald article. Plus the BBB link that is supposed to show the history of the company is a broken link! Coincidence? Contacting the Better Biz Bureau about this next. If only they took as much time to do good work as they do to cover up the bad... read more

Total scum bags. I took them months to finish my job. I called constantly. But they didn't schedule anything until they wanted their money. Then they threatens me. don't use these scum bags. They have a lot of fake google reviews too. In the last 4 years they have operated under 3 business names. They tried to commit insurance fraud. When I caught it, they said it was a mistake. read more

Can't say anything about the quality of work but if it as bad as their customer service, beware. Had them out three weeks ago and still waiting for an estimate. I called and texted the salesman Dennie and the cust. service dept. and nobody returns my call. read more

I had a new roof and gutters put on my home by Elo and they did a great job. It passed inspection and looks great. I'm really surprised by some of the bad reviews here. Andrew and everyone I spoke with made the whole process quick and seamless!! read more

Be careful if they contact you and want to work directly with your insurance company, they are very expensive and you are better off contacting your own insurance company and finding your own roofing company. I would not recommend them. read more