I recently had a leak in one of my bathrooms with some water damage and attempted to contact a water restoration company who I used in the past for a leak in my other bathroom which also caused water damage. I had done extensive research and chose this company because of their excellent reviews. I had several companies come out and give estimates for the recent bathroom leak, but I had been very disappointed, as some wanted to make unnecessary repairs such as tearing up walls & carpeting that were not affected. One company even wanted me to pay $400 up front for a mold inspection that I have since learned is covered by insurance!
Now we're getting to DMS Restoration in Jacksonville. We were extremely happy with the performance of Francisco Knight, formerly of *** Restoration, which was the company we used for the past bathroom leak. We were greeted with a hand shake and a happy face every time Francisco arrived. I came upon this by chance--but I have since learned that Francisco went out on his own and recently started DMS Restoration. Francisco was doing all the physical work of *** Restoration; hence the excellent reviews. You can't imagine my joy to find DMS Restoration, as *** Restoration was now giving me a runaround. I immediately contacted Francisco, and we have been met with his smiling face and hand shake ever since. You always know when Francisco will show up, as he arrives EXACTLY when he says he will (or will contact you if there's a delay), and will not stop working until he completes what he planned for the day. You will not have to contact your insurance company (other than putting in the claim), as Francisco does it all. Everything gets done efficiently and well. Francisco goes above and beyond to make the customer happy. It's almost like living in a brand-new home. And even though DMS is a new company, Francisco has many years of experience. Where other companies will do what is unnecessary, Francisco will do what's necessary to do a job well. If you want a worry-free experience and the burden of water damage taken off your shoulders 100+%, call Francisco Knight at DMS Restoration. He also restores damage from fire and smoke and thoroughly cleans up before he leaves for the day. I am only saying this because of my own personal experience with DMS Restoration. Thanks Francisco!
PS: Let me mention that DMS had one negative review on Thumbtack. Paul complained of a communication problem and to please have Joe call him. A far as I know, Francisco is the only contact at DMS and he always calls back shortly. Maybe this was in error and I'd hate to see an error held against Francisco. read more