Chad's team was efficient, courteous and prepared to do the job CORRECTLY! Im glad that I gave them…read morea try!

I chose this company because it had great reviews. The owner replied quickly, that was another…read morepositive attribute and he would reply anytime during the day of moving when I had a question. Now for the bad. They ruined my sofa, I thought they put furniture on top of padding so it doesn't get grease on the fabric? Black grease on the side of the sofa. Second thing, they were suppose to bring a 3 man team and ended up with 2. More time it takes, more money. At the end, at bill paying time they took off $25 for the third person not showing! Thirdly, they sure chat up with my hubby. Hmmm, more time, more money. The time sure stretched out. Finally, that I know of right now, they put boxes wherever! I clearly had each box marked as to which room it goes. They would also ask me, I finally started saying "what's the box say?" Moving is stressful as it is, I would know, I've done it every two years most of my life (military). This was pretty stressful. I also tipped generously because I know moving "stuff" is not easy. When I move again, because I get restless in one place, I may have to find a different moving company.

I am writing this as a public service announcement: Do not hire New Chapters Moving Company. What…read morestarted as a $579 quote turned into a $1,200+ disaster that left my belongings broken, my apartment half-empty, and my storage unit a dangerous mess. 1. Property Damage & Negligence The most devastating part of this move was the complete disregard for my electronics. I provided professional TV boxes with foam corners; instead, they shoved my TVs into two-piece boxes with the screens exposed. Now, both TVs are ruined. One screen is visibly shattered, and neither unit will even power on. They took "professional" equipment and treated it like trash. 2. Price Gouging & Bait-and-Switch This company practices predatory pricing. I was quoted $579. Once they had my items on their truck overnight, the owner demanded $1,260. I felt completely extorted. He offered a measly 10% "discount" when I complained, but the final price was still double the estimate for a job that wasn't even finished. 3. Chronic Unprofessionalism The movers arrived 1.5 hours late and spent the first 30 minutes on the phone with their boss. Despite having a reserved freight elevator and a storage unit only 4 miles away, they moved at a snail's pace. They went "radio silent" for over an hour while I waited for them at the storage facility, later claiming their phones "died." 4. Incomplete Work & Reckless Packing * Abandoned Items: They left numerous boxed-up items sitting right by my apartment door, forcing me to deal with the move myself after paying them over $1,100. * Storage Disaster: They packed my unit so poorly that I can only open the door six inches before items begin falling out. Sentimental items were crushed and broken because they lacked basic stacking skills. 5. Zero Accountability When I sent the owner photos of the damage, he spent 30 minutes on the phone defending his "professionalism" rather than offering a refund for the damaged TVs or the unfinished work. He is a smooth talker who takes no responsibility for his crew's incompetence. I had to hire another company to fix the mess he made. Save your money and your sanity. This company is dishonest, overpriced, and will break your expensive belongings.

Let me begin by saying that I am probably one of the most difficult clients out there. I'm picky,…read morehave way too much stuff, and never have as much help as I need. I despise the entire process of moving. From packing to storage, it is the worst experience I can imagine. That being said, I can only sing the praises of New Chapters Moving Company and EVERY SINGLE ONE OF THEIR TEAM!!! From my first encounter with Bridget and constant organized follow-up from Emily, I knew that I'd made the right choice. After so many nightmare companies and irresponsible, rude and uncooperative movers, I was prepared to revisit the moving nightmares of my past. What an incredible surprise when I was graced with THE BEST movers that I'd ever encountered. David, Brandon, Everett and Greg were absolutely the friendliest, most helpful, patient, kind hearted, easy going, FAST AS "F", organized, efficient, movers that I have EVER had the pleasure of using!!! I had everything put in to storage and the packing job they did was EXEMPLARY! The owner George, was extremely generous and offered a discount on the final costs (thank the heavens) and to assure all was going to plan, was in constant communication with me throughout the entire move. He even came out at the end to introduce himself and make sure that I was OK with everything. I haven't a single complaint with New Chapters and if you are contemplating moving and looking for a company that you can trust and afford, I STRONGLY recommend using them!!! They are not part of a chain or franchise, but locally owned and operated!!! Thank you New Movers for making the chaos of moving bearable! 5 Stars!!!

Gary, his wife and Jeremy the additional helper were awesome . They got down with loading and…read moreunloading in exactly 3 hrs ! They were very efficient and held awesome conversation which helps make the entire experience personable!! Definitely would recommend if you need assistance with moving at all !!

I had a very unfortunate experience with big Gary's moving…read more On the positive side, they showed up on time, were friendly, had four movers, and moved our items very quickly. But on the unfortunate side, they damaged our bed pretty severely on the footboard, scratched our wood floor prominently in two locations, and literally dropped our piano on the floor, causing significant damage to both our baby grand piano and to the floor. They had indicated previously that they have experience moving pianos. What is most distressing about these errors is that they were not going to disclose any of that information. I had to call it out myself. At that point, they acknowledged it was a "bad day" and usually they don't have these issues, but I cannot in good faith recommend big Gary's movers.

While moving us my 50 inch TV they cracked the screen and did not say anything, we found it out…read morewhen we unpacked it and try to turn it on and realized the screen was cracked. Also a few items are missing. We asked to speak to someone in charge and we're completely ignored. So now we find ourselves having to go to court. Beware for they moved other tenants in our building and this has happened to some of them too.

Hired to help us move. Unbelievably inefficient. When you are paying by the hour, efficiency is…read moreappreciated. We got to our house and noticed several items missing. Their hourly rate might be good, but if it takes them longer to do the job, you end up paying considerably more. We tried to contact the owner, Roland Johnson, but he has done nothing to help resolve issue. Instead, he does not answer his phone or return phone calls to address our issues.

Reads Moving Systems, A Jacksonville, Florida, agent for Atlas, managed my family's recent…read morerelocation from the Jacksonville area to the Chicago suburbs! I could not have asked for a better experience! From the initial discussion about my plans, to the in-home estimate, thru the entire communication process for scheduling of packing to the in-home packing, to the van loading, and thru the delivery of our items to our new home, it was a flawless experience! Here are some names of the fabulous people with whom we interacted - the moving and packing crew: Cian, Ryan, Lucas, Sean, Ron, Q; the administrative team: Jackie and Alison and Brad! Thank you for making what is always a stressful experience to one that made us confident in your services!

Please never use this company for any of your moves. They increased tree price by $4,000 after the…read moreinitial quote, they broke multiple of our items, and now they are denying our claims. Poor customer service with only profit in mind. You'd be better off moving yourself.

From beginning to end, Reads provided exceptional service for my family's out-of-state move…read more Jackie was professional, knowledgeable, and responsive with the administrative part (estimate, scheduling, etc.); the people packing the house were careful and efficient (Cian, Ryan, Sean, and Lucas), the people loading the truck were fantastic - worked hard, handled everything with care (Ron, Camden), and the people who drove our home items across the country were trustworthy, communicated in a timely manner, showed up when they said they would, and worked their butts off unloading the truck and placing things where I wanted/needed them. All of this happened with no issues, no loss or breakage, and at a fair price! Thank you, Reads!

My move from Jacksonville FL to Hilliard FL with Reads Moving Systems was flawless starting with…read moreKevin W, Estimator & Relocation Consultant to Ron K, Lead Mover & co-worker, Nick M. Ron and Nick were excellent. Every piece of furniture was handled with care. Ron's attention to detail demonstrated his professionalism & experience.Nick was efficient & demonstrated his kindness throughout the day. I highly recommend Kevin, Ron and Nick.

My belongings were loaded from my old residence on 6/18. We were given a delivery date of 6/25…read moreafter receiving a window between 6/21 and 6/25. That date has come and passed. We were eventually told (after we had to make contact) that the truck never left Fl until 6/24 (day it was supposed to arrive at receiving facility in PA). We were then told that the truck would arrive in PA Saturday, June 29. That date came and went. We received confirmation the day before that our delivery would be 7/2. We were contacted the morning of that truck never arrived at the receiving facility. On this anticipated delivery day, we took off work and my mother actually drove 3 hours to help us. We received that call 15 min before she arrived. We also took off work for the original delivery date of 6/25. We have been living without furniture, cooking supplies, and a decent place to sit at the end of the day besides camp folding chairs. The guys who came to move us were the best we ever had. They were respectful and so careful with our belongings. Unfortunately, the great experience ended there. UPDATE: Truck finally delivered to local facility last night at midnight (7/2). Local movers arrived this morning (7/3). So far, all boxes are smashed. All heavy boxes were on top of lighter boxes. Should be interesting to open them. Thanks BayMeadow Movers for making this process a nightmare. FYI we have moved many times before with other movers and have always had a wonderful experience.

I've been using this company for years, but with Mike Sr's retirement, nothing is the same. I'm…read morevery unhappy with the condition of my valued furnishings as this never happened before his retirement.

No accountability for my damaged floor…read more The movers seemed to be a great price, really nice, fast and careful until they damaged my brand new floor. I called them and emailed about the damage and sent photos. I was called back with no apology and they went into straight defense mode. Blamed me for the damage they caused. Tried to say my photos proved I moved the table that caused the damage. I can't move heavy things due a back injury and spinal surgery I've had in recent years. It took 3 men to move the table, but somehow I did it on my own according to the company. Now the money I saved, I will now need to put into fixing the floor. Avoid this comapny! Save yourself the hassle and the money. Go with a known moving company. This is not including when the owner asked for cash after

From the owner: we move local and long distance, we also pack your household. we provide free estimate and make…read moreyour move fast and safe.

The company is well organized and helpful with explaining all the steps. Water damage restoration…read moreis stressful; UWRG helps with all the frustrations you face. One particular technician, Oscar Mejia, knew I was extremely frustrated. When he came to my house he was able to help me with trying to make my house more livable! Thank you Oscar!

We had a leak in our kitchen behind our fridge. It went through the wall into the bedroom and…read moreruined the drywall and the floor. The guys that came out here were so professional and nice. They did an amazing job. You can not even tell where the work has been done. I accidentally hit my mailbox and took it out of the ground. Could not get it back together. The young man offered to fix it for me once he was done with the work in the house. This is the best company to work with from start to finish!!