Our roof was replaced by this company in 2007. We have paperwork. Couple of days ago and for the…read morefirst time in 18 years we were informed by insurance company that we do not have a permit for our roof, therefore they cannot insure us. I called Champion and emailed them, of course they never responded. That is just how they do "business". About 7 years after they replaced the roof we had a leak. We went to their office and made an app for them to come out, they NEVER did. Second time we came to their office, Christopher saw us, ran and lady at the front said that he is not there :) Such wonderful humans. When I called City of Jax they stated that this company never paid for the permit and they never submitted copy of the contract. Nice work! Owner of this company at the time tried to scam us with paying more for services they did not do, so this company is the last place you want to do business with. We did not speak English well in 2007 as we do now, so they obviously realized they can scam foreigners. 2007 were different times. Now we can read reviews online and avoid companies like this one.

Champion Roofing replaced the roof on our house a couple of months before we purchased it and…read moreincluded a long-term warranty. Our home inspector noticed that water was pooling on part of the roof and suggested that the warranty should cover improper installation leading to water retention. Shortly after completing the sale, we reached out to Champion to register the warranty. Tina confirmed that this would be no problem, and she would start working on the paperwork. We mentioned the pooling water, and she told us that her boss (Chris, the owner) was out of town. He would get back to us upon his return. A week later, we had heard nothing about either the water or the warranty. This began two months of getting the run around. We would call, be told that the warranty was in process and Chris would reach out shortly, and then nothing would happen. This week, a branch fell on our roof, puncturing it in two places. Obviously, the warranty doesn't cover that, but we asked if Champion could repair the damage. After a few phone calls, Chris finally visited our home for the first time. I suppose he saw an opportunity to get paid again. He quoted a price for the puncture repair, and we asked him about the pooling water. His curt and rather rude response was, "That's normal. It's a flat roof. What do you expect?" I pointed at the even flatter carport roof that the same team installed right next to the pooling water and said, "That roof is also flat, but it doesn't hold water." I told Chris that his response was not acceptable. He described what he thought he could do, but said, "It won't fix the problem." He then sent us a proposal costing an additional $500, knowing that by his own admission it would probably be insufficient. We hold that a properly installed roof shouldn't retain pools of standing water for more than 48 hours and that the installation company should fix such deficiencies in their work when they arise. You can clearly see a dip between the edge and the center of that section of roof. Contrary to Chris's claim, it isn't a flat roof. Due to Champion's bad installation, it is a dipping roof. Additionally, when installing the carport roof, the crew did not take care to align their nails to the trusses, so there are long roofing nails poking through the underside of the ceiling in multiple locations. It's quite ugly. To resolve the punctures made by the fallen branch, we hired a different company that came to fix the damage within a few hours (after a single phone call), and they charged us less than half of what Chris quoted us. Clearly, the roof was not installed properly, and we are quite disappointed that Champion refuses to address their mistakes. Other homeowners should beware especially if your home doesn't have a steep roof, if you care about what the finished product looks like, or if you value prompt and courteous customer service.

Simply awesome company in every aspect and regard. Had to fix a roof with serious issues and got a…read moregood, honest assessment and quote from Matt and Kellie. The job got more complicated after work had been scheduled due to weather and a myriad of unforeseen circumstances, but we were given constant information and updates at every turn. Everyone was super easy to work with: Kellie went out of her way to cover all administrative aspects of the job and Matt and his crew went above and beyond in their work on the roof. Highly, highly recommend!!!!!

from the very moment I called for a quote- Kellie and Matt FULLY understood the assignment. there…read morewas a significant time crunch and they (seemingly) effortlessly executed everything necessary in the fastest time frame I'd ever seen or heard of. the response time and professionalism is better than big companies- they're personable yet highly professional- I will always use them wherever I can for my roof business for sure guaranteed. they also exceeded my financial expectations flawlessly and were up front and transparent with pricing - truly an honest good company with impeccable integrity. Forever grateful

What an excellent company! Timely, courteous, clean, orderly…read morewith great follow-up. The owner is an excellent person. I recommend this company

Pro Jax Roofing is just the best in quality of work, cleanup afterwards, and just the nicest team…read moreof professionals putting on your new roof. And at a reasonable price !!!

Unfortunately not a good experience for me. Hired this…read morecompany to pressure wash and seal my driveway at the end of July. The guys were hard workers, I had a lot of weeds on the driveway and it took them 2 days of pressure washing. The day the driveway was sealed, it down poured about 15 minutes after the completed the job. Naturally, I was concerned the sealant wouldn't have had time to set and reached out to the company. They assured me it was ok. 6 weeks later and my driveway looks like it was never treated. Very disappointed in the results, I might as well have set $3k on fire. Reached out to the company via email first and was ignored, finally got in touch with them via phone after several attempts and was told there was nothing they can do and encouraged me to now pay for a weed removal team. I understand the rain was unfortunate but I feel that the company could have done more to make sure I had quality results instead of dismiss my concerns when I immediately reached out. Very disappointed and I feel like it was a complete waste of money. They were hard workers while they were out there, and that is the reason I am giving them any stars to be honest. Unfortunately I do not recommend this company.

Fixed the damage another company caused at a Great price can't thank you enough, Jim ! You guys are…read morerockstars

This business surpassed my expectations! Ann looked into our builder warranty for the roof and…read morehelp guide us without my even asking. No other company I contacted previously did. Their price was fair and they were delightful, professional and thorough. Happy customer

Great experience! Jessica was great to work with, communication was A++. Must give a thumbs up to…read morethe crew that came out to do my roof in the hot sun. YOU ARE AWESOME!! Efficient, polite and very thorough. They came through and made sure all of the materials were picked up, left my hard and driveway cleaner than when they arrived. Thank you all for making this huge repair easy to deal with for a first time homeowner.

Amanda M. from Tadlock Roofing is wonderful! I had my roof replaced from Tadlock some years ago and…read moreneeded some information. Amanda was courteous, professional and gave me everything I needed. I also haven't had any issues with my roof. I plan to use them when it comes time to replace my gutters. Thanks again Amanda!

Gave honest information for DIY repair of broken shingle. When professional work is actually…read moreneeded, I'll call them.

I was very pleased with brelbay roofing. They did a great job on my roof in a timely and…read moreprofessional manner. Will be using them again in the future. Highly recommended

Dissatisfied 80 Year Old Veteran The first of three…read morecontracts to fix a roof leak was 2-24-21. I spent $3,588.00 total. The first contract was to install new wood, shingles and reinstall a skylight. That work created an additional leak which was patched but didn't fix the original leak. The second contract was a new spark arrestor which didn't fix the leak. The third contract was chimney stucco repair and paint chimney but that didn't fix the leak. After the chimney repair I was told there was a small hole in the AC duct above where it's leaking. I paid an AC repairman $148.99 to tell me it had nothing to do with the leak. There were numerous return visits for water tests, roofing cement, etc. They were unreliable. There was a least a dozen missed appointments - no show, no text and no phone call. Text messages weren't answered. I was told to call when it was leaking so someone could identify the specific location of the leak but when I received a call back hours later I was told they can't "just" send someone out when I call contradicting what I was told to do. In the last text 11-3-25 I was told I had to replace the reinstalled skylight without another water test. I wasn't told in 2021 the skylight should be replaced when I signed the first contract. Replacing the skylight may be another guess like the chimney work, AC duct and spark arrestor. On 11-3-25 I asked for an estimate for a new skylight and installation then received text "OK" but never received an estimate. As of the date of this posting, 2-2-26, the roof is leaking in the same spot on the ceiling in 2021. I don't recommend Stonebridge for any roofing work, stucco painting or stucco repair. I felt disrespected for five years and don't recommend Stonebridge to senior citizens.

I am conflicted in this review, as I am aware that StoneBridge was collaborating with a HOA board…read morethat was unfamiliar with construction basics or the industry and was also working through an A&E firm as the owner's representative and the construction manager. I wish that the situation had been different. In general, there have been numerous issues that are not part of the standard construction process. It is difficult to determine whether the HOA, A&E firm, or Stonebridge are the source of the problem, or if all three are involved. Regrettably, I received five unresponsive emails from StoneBridge, which is why the rating is low. Had I received feedback and the support that was promised, I would have rated it higher, as I am not entirely certain that all of the issues are solely due to Stonebridge.