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    The Behive

    5.0 (5 reviews)
    Closed 11:00 am - 4:00 pm

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    6 months ago

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    4 months ago

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    5 days ago

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    5 months ago

    Definitely don't need to be vegan to love this place. It'll be my new go to in Mueller. Great food and atmosphere.

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    Mum Foods Smokehouse & Delicatessen

    Mum Foods Smokehouse & Delicatessen

    4.6
    (174 reviews)
    1.5 mi
    $$

    5/5 Mum Foods is one…read moreof the most unique BBQ spots in Austin and absolutely worth a visit. While the barbecue is outstanding, the sandwiches are what really stand out. The brisket, pastrami, and cheesesteak sandwiches are all incredible and packed with flavor. The latkes are also a must-order and make a perfect side. Just be sure to get there early, as some of the meats can sell out. If you're looking for something a little different from the traditional Texas BBQ experience, this place delivers.

    OVERVIEW: I tried to pick up my online order from Mum Foods, but turns out someone stole my order…read more Bummer, but whatever - this is something that's usually an easy fix. We're human - shit happens, and mistakes are inevitable. But it's how people react that speaks volumes. **What surprised me was how unnecessarily rude the Mum employee was about it.** Orders are left on Mum's counter for DoorDash, Toast, Grubhub, and Seamless customers and delivery drivers to grab without a Mum employee checking order confirmation emails. If someone steals another customer's order, the *normal* response is to confirm I'm really the person who placed the order, then say "Oh sorry about that, looks like someone else took your order. We'll get you squared away with a replacement ASAP. In the meanwhile, could you please contact DoorDash to let them know?" ISSUE: Instead, the employee expediting orders was crazy defensive and rude about a situation that was no way my fault. TIMELINE: - I placed a pick up order via DoorDash at 12pm. I arrived at Mum's pickup area at 12:15pm. - When I tell the employee expediting orders my name, he says "Yeah, it was already picked up," and walks away. - When he returns, I explain I'm the person who placed the order, but I didn't pick it up. - The man says, "Like I SAID, it was already picked up," so I hold up the email on my phone, and say "I can prove I placed the order, but I don't have my food." - He replies, "Yeah, the order was sitting there for a long time. Someone already picked it up." - I tell him "I don't know what I'm supposed to do with this information. I paid for my order, but I don't have any food," and he tells me I need to contact DoorDash. - I tell him "I'll contact DoorDash, but they can only give me a refund. I'd like my food?" Only then does he tells the staff to get me a new order and tells me "LOOK, we're getting you your food." UPDATE: Mum Foods Management replied with a bizarre comment. Mum claimed I was 90 minutes late picking up my order, saying I picked up my order at 2pm. - So which is it? Someone stole my order OR was I too late picking it up? - Their rebuttal may explain why the employee felt justified in being so rude - he incorrectly thought I was late picking up my order. Either way, there's no reason to be rude. - I was NOT 90 minutes late (I have Ring footage of leaving my house at 12:10pm for Mum Foods and returning home at 12:37pm with my order in hand), but Mum's argument is moot either way. If I were hours late, the order should still be there for pick up because the business is supposed to check names. "A 1 star review really hurts a local business like us and I hope you reconsider" - If you don't want a 1 star review, respond with a sincere apology, and don't be rude to customers or lie in your response. "For what its worth we prepared your food twice and obviously lose money in a situation like that" - If you don't want to lose money by preparing an order twice, you should confirm names when people pick up orders.

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    The Behive - delis - Updated June 2026

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