I purchased a Living Social deal for this establishment for a massage. There was a $5.00 difference between a regular massage and a Hot Stone massage, both an hour long. I purchased the more expensive Hot Stone option as it was something I had never experienced before. I made sure to relay that to the receptionist when I made my appointment. I also booked a half hour facial for my BF. The location is easy to miss if you're not from the area, and I would definitely categorize it as a Nail salon which also provides some spa services-the atmosphere, although clean and relatively nice, wasn't as "spa-like" and serene as I was hoping. The waiting area was small and quickly filled up when three more people arrived after us. The outside of the shop could also use a little work. Anyway, I was taken to another area into the massage room which was quite small but clean and functional. My masseuse gave me some instructions on undressing and what to expect, but never mentioned the stones. When I asked her, she informed me that I was not scheduled for a hot stone massage and that it would take an upwards of 20 minutes to prep them. After explaining to her that I paid extra for the stones, she spoke to management and came back to say that they would comp me $5.00 on my next visit. I then requested that they just apply the money to my BF's facial, she let them know and then came back and said it would be fine. She was very nice about the whole thing and very apologetic...although the stones could've been warming up during the whole back and forth, lol but whatever. The massage was very nice, her hands were soft, the music was lovely, and she took her time. The bed could stand to be a little softer but it was alright. At the end she put this thing called Bio Freeze on my back (she recommended it for sore muscles) and rubbed it in. I would liken it to Icy/Hot...I didn't like it and it burned for some time after I left. When I went out to settle my bill, the receptionist charged me the full amount of my BF's facial...I explained the situation again and she informed me that since I didn't specify the type of massage I wanted when I booked (I did) that there was nothing she could do about it. The manager then came up and instructed her to give me a $5.00 off coupon for my next visit. That's not what I wanted, but I wasn't going to fuss over five bucks. Anyway, my BF LOVED, LOVED, LOVED his facial! It was his first one ever and he's wary of people touching him but he said it was super relaxing and his skin looked really good! She also gave him some sponges to take home. Overall, since this place is a little out of my way I probably won't be going back for a another massage. I need the whole spa like experience, robes, dim lighting, the aromatherapy, the whole shebang to really get into the mood. The reviews for their nail services are awesome however, so maybe I'll use my $5 certificate for a pedicure in the spring. read more