Almost ten years later. I'd forgotten all about this shop. I needed a replacement part for my Miele vacuum cleaner, and this place came up as the second listing on Miele's "find a retailer" page. I called the first place and their voicemail picked up, so I called this place and asked if they had what I needed (specified by model/serial number of my vacuum). Answer: Yes, they had it in stock, gave me the part number, and the price would be $150 (and change) after taxes. I drove up and as I was parking, it occurred to me that I'd been to a vacuum store in the same block years ago, but on the other side of the street, and I remembered the badness described in my original review on here. So I go in the store and ask "Did you used to be across the street?" Answer: Yes. OK, well, it's been a bunch of years, maybe it's new ownership, or maybe their behaviour that day long ago was an anomaly; let's see how things go this time. They go get the part (confirmed same part number they cited over the phone), and ring it up: over $180. I say, "Oh! What happened to $150 you quoted me on the phone an hour ago?" Guy goes, "I'll fix the price" and goes typing on his keyboard, then comes back with "So that's $168 after tax". I did not have time, patience, or willingness to get in an argument. I probably should have just said "Thanks, never mind" and walked out (I probably should have been more patient with that first listing where I got routed to voicemail), but I did need the part, and I was there, so I just figured "whatever" and paid it and got the errand done. Not worth fighting crosstown traffic to get to the other place for $18. Come on. Quote the real price over the phone, don't play these bait-and-switch games. One-star review still stands, 10 years later. read more

This Shop is on the Hoover Vacuum repair list for Vancouver. However when i phoned about our Hoover Steamscrub they said they don't repair Hoover Brands. i let Hoover know this. Not sure why Hoover would recommend them. The next closest on Hoover's list is in Surrey. read more

A gem in Vancouver! Personal, experienced, I would highly recommend this business to all that need to upgrade or service their cleaning machines. I had parked in front of this store one day & went in to investigate as I was not happy with my current vacuum. Angiolina showed me the best that they sell, & I went away to think about it. Two months later I was back to buy. There were no pushy commissioned staff, just business owners, confident in the knowledge they sell the best in town. Thank you! read more

I own a very old Hoover vacuum. It broke down and my previous repair place was no longer in business. So, I gave The All Vacuum Store a try. The service was excellent! Unfortunately, for me, the motor on my machine was broken. The shop gave me an estimate to replace the motor and it ended up costing a lot less than if I were to buy a new machine. I now basically have a brand new vacuum and am very happy with the repair. The price was very reasonable for the work done and I had my machine back within a few days! Highly recommended! read more

This place is amazing, highly recommended! Carlos is a wizard at vacuum cleaner repair. I brought my wife's 25-year-old Electrolux canister in a few weeks ago with a burned out motor, and two days later Carlos had it back to us fully reconditioned for less than half the cost of replacing it. It works like-new now and will probably last another 25 years. Thank you Carlos! read more

Great service, would definitely recommend! Friendly and efficient service and a reasonable price for the repair.

Wow! What a pleasant surprise to walk into this gem of a vacuum store. Old school - personal assistance, honest and hands on. Gustavo was not only knowledgeable but he cared enough to sell us a product that we would be happy with. We went with the Sebo and haven't stopped vacuuming since bringing it home! Thanks very much All Vacuum Store. read more

I just spent an hour in the vacuum store. I was so impressed with the level of assistance they providEd. i needed help in understanding how the different parts of the vacuum cleaner worked. They answered all my questions. Also, I'm happy that they only carry brands that are reliable and will be in business for a long time. Thank you, Angiolina! read more

Had a problem with my Hoover Floormate deluxe hardfloor cleaner. Ordered the part, looked at the you tube how-to...and immediately realized that fixing it was too finicky for me. Took it in to All Vacuum and they fixed it in a couple of days. Price was reasonable, service was great...and the people who run the business are competent and super friendly. Their service technician is very, very knowledgeable and, IMO, if you're looking for a floor-cleaning product, drop in and look at what they're selling. They know what falls apart and what is worth buying (whether they sell it or not). read more

Very disappointing, after free estimate Tony or the owner change parts for broken one for the carpet brush and switched motor generator. Owner lied about estimate which was over 200$. My board was bad which I knew and after they switched motor also estimated broken motor. The owner made fool on him self after showing him a picture of my parts. Horrible experience. Jay read more

I bought my first Miele vacuum cleaner here 17 years ago. I have never regretted paying the huge price tag for one. It's worth EVERY cent. It's reliable and works like a dream. I came in to All Vacuum again to buy a second Miele Vacuum for my summer home. It was on sale and I saved $250! They have consistently provided exceptional service with repairs and information for my Miele vacuum. The owners and associates are friendly, honest and offer competitive pricing. I would recommend anyone who wants a vacuum cleaner or repairs to come here. They have all sorts of other brands and every gadget you can imagine. read more

Very helpful and personable service. Sold me a great vacuum and took the time to explain all the bells and whistles. It's great to support local businesses. Would recommend. read more

In my experience at the all vacuum store, I experienced such great service, and professionalism. I went to a vacuum store awhile back to try to get my vacuum repaired and they told me that I would have to be charged $80.00 to just take a look at it. They also told me that it maybe due to the motor which would cost the same amount as if I were to buy a whole new vacuum. So I declined, and found the all vacuum store. The owners were willing to look at it and suggested that it maybe due to the vacuum that just needed a cord replacement, nothing to do with the motor. Got it all fixed and now it is working like it is new.( miele vacuum) The owners of the store were caring and can I highly recommend this business. They really wanted to help and never charged too much for their service. read more

I had an issue with my vacuum cleaner and the staff at the All Vacuum Store were absolutely terrific - so very helpful, very friendly and very efficient. The next time I need a new vacuum cleaner, I will definitely be getting a replacement here. read more

I actually had to pull over and write a review after picking up my upholstery vac. This mom and pop shop is just lovely! They were so reasonable (charged $56 to fix the switch) and one of the owners even stood by my car (he happened to be unloading from a truck in front and recognized me!) to watch my sleeping toddler so I didn't have to pick him up and carry him in! Can't say enough about them. Such a lovely family and great service. I felt very safe with them. read more

Why do I need an industrial mop for my less than 900 square foot apartment? Because I'm anal retentive, it's as simple as that. This store is a great place for neat freaks like me. They're mostly a wholesale store for janitorial supplies. They supply major hotels and downtown offices with their cleaning needs, which means the store is full of industrial grade products that will clean almost anything. They also have vacuums, vacuum supplies, and do vacuum repairs. I walked in and told the store clerk I wanted a real mop, not one of those cheap sticks with a sponge attached that you can get at the supermarket. She showed me several different kinds, there was one that cost over $60. I was tempted to get this one because it was light weight and looked like it would tackle any mess, but realized that it was too much for my tiny apartment. I went with a middle of the range mop. I'm happy to report that I just mopped my floors and they are so clean that now I can eat off of them. read more

THIS PLACE SUCKS. GET IT I can't think of anything to write regarding the physical properties of a vacuum, sadly. I'm going to ruminate on this, maybe hit wikipedia. PS. As the cleaning supplies got my stuff real clean, I'm giving this place 4 stars! read more

Awesome staff...helpful, patient, knowledgeable & most of all NOT pushy or rude. Totally welcoming....all in all caring & very professional!!! read more

Exceptional customer service. Great team! I took my new Miele triflex for service which I bought it on-line. They explained to me what was wrong and showed me the parts that didn't work. They replaced the parts and even cleaned my vacuum. The front desk - Angelina is also very friendly and helpful. One great team! read more

Almost a certainty once I'm able to get over the fear of lugging the actual wall unit in the garage, been there since 1985 lol, imagine all the bugs but I digress. Explained to owner Bob about the weak suction and he broke down the rates: $40 for labour and either $200 for new motor or half that for rebuilt, appreciate his honesty. A lot bigger and nicer than that corner one by Joyce. Commented that we got pretty good use from the motor, and lucky that the electronics still work, which would be more expensive. He looks and sounds honest, in the retirement area. read more

Walked into store looking For some vacuum filters About a year ago purchased A very expensive vacuum cleaner The service was great back then And Now what a change Frank was Rude and Confrontational The Service was really bad All I needed was some filters one maybe two Not another Vacuum cleaner This is not the place to go for After sales service Don't waste your money here didn't want to give them Any stars they didn't earn any Andy read more

I have used the All Vacuum Store twice now. Once they provided me with filters for my vacuum. It was difficult for me to find the filters anywhere else, but Carlos ordered the filters in for me. He also kindly showed me how to get the bottom filter out quite easily as I had been struggling with it. I also took my vacuum in when the on and off switch broke. Carlos very kindly asked if I had a receipt for the purchase of the vacuum as it might be on warranty. It was and Carlos and his team fixed my vacuum at no cost to me due to the warranty. The vacuum works well now. This is my go-to shop for vacuum parts and repairs. They also have a comprehensive collection of new vacuums and so I intend to purchase my next vacuum from them. read more

My vacuum broke. It's a Bosch vacuum, and Bosch doesn't sell in Canada anymore so parts aren't available and are hard to source. This place not only fixed the vacuum, they fixed it for $68. They also had me give an upper ceiling of what I was willing to spend on parts before giving me before they started so that I could decide whether a repair was worth it. read more

I went here because of the positive reviews on Yelp. When I went in I was offered help (not in that annoying pushy 'god please buy something' way). The person listened intently to what it was I was looking for, asked a few questions for clarification of my needs. They weren't disappointed at all when it seemed like the best fit for me was their most inexpensive option. There was not even a try at an up-sell. I left feeling good about my purchase. Two weeks later the vacuum started making struggling noises. I figured that someone had clogged it so tried to unclog it to no avail. I took it back in today. The person who sold it to me was there. The vacuum was taken into the back to see if there was, indeed a clog. He brought it back all clean and pretty. I thought it sounded great but he was not happy with the sound saying that there was something not right. He went into the back again and came out with a new vacuum. He place it at my feet and gestured that this was the solution. I almost started crying. I was so thankful. I told him that I was about to cry and he told me firmly "we take care of our people". I can't recommend this store enough and almost wish I had more business of my own to give them. I'm convinced at this point that this IS the place to take your business. read more

I've always purchased and had my vacuums from The All Vacuum Store. Their service technicians are excellent and I have yet to throw a problem in their direction without them being able to fix it, including fixing the computer and rebuilding the motor for me. I love that the staff has been there for all the years that I've frequented the store. I've been going there since 2002 and will continue in 2017! read more

Im a frequent customer, visiting this store in a weekly basis to repair our company vacuums. Service is great, always on time, Carlos and his team did solve all my vacuums problems. 5 stars service all around. read more

Can't recommend this place highly enough for both vacuum repair and purchase. I bought a stick vacuum there and the owner - great guy - said if anything went wrong not to bother going through the manufacturer's mail-in tedious process; just bring it back here. Well, it did - and I did. Seems the battery was faulty. They replaced it right away, no cost, no problem. Some time back I had the same great service with a vacuum repair. So great to find a mom-and-pop type place with knowledgeable, decent people at the helm. read more

I've actually been here a few times to get bags for my old vacuum and to check if anyone has dropped off a well used but still an awesome condition Dyson. Once you have a dyson the world is your oyster. The guys here are really nice. They tried to fix my old vacuum that I nicknamed R2D2 but no luck. read more

The customer service is terrible! I took my vacuum cleaner in to be fixed. When I went to pick it up, I wanted to know what got fixed. The man behind the desk answered: "it got fixed, what does it matter what got fixed? You wouldn't understand it anyway." After I pressed on, he only elaborated, "it's something inside that makes the vacuum work." What kind of explanation is that? As a paying customer I expect to know what I paid for in repairs. How difficult is it to explain which part got fixed? I'm paying for it! I am never going back again. Sure, other reviews says it's one of the good places to fix vacuums, but I rather go to a place where they don't talk down to me and will explain to me what kind of repairs were done with my money. read more

First off I was so happy to find out that there is a vacuum repair shop in my neighbourhood and they were very friendly and fixed my issue in 5 minutes (just needed a new plug!). read more

Great customer service, and great advice on what vacuum to purchase. Also gave gret advice on a vacuum repair - very friendly, honest staff. I highly recommend this place! read more

I bought a VERY expensive Miele vacuum from the store about 14 years ago. It was supposed to be top notch and for about a year or so it ran well. Then small things started to go wrong with it and sometimes bigger things, costing me a bundle in repairs at least twice per year. I couldn't find the original receipt when it was still under warranty and they refused to honour it at that time. Although I like clean carpets, I am not tough on the vacuum. Each time I came in with another repair, the owner became less and less amenable. The last straw came today. I paid for a repair, brought home the repaired item and discovered the vacuum still didn't work. I brought it back right away and got some story about, "It's like a car, maybe your tire just ran over a nail on the way home. What can you do, it happens". Huh? The owner was unapologetic ( although admittedly the repair person I spoke with on the phone beforehand was willing to apologize) -and said we need to fix another part. I responded that was fine, but I wasn't willing to pay for another repair cost since the initial one didn't accomplish anything. He was completely disagreeable and became surly basically saying if I take it elsewhere then, "You will see... You will see". I responded with what I was hoping to see was better customer service since I live in the neighbourhood and had been frequenting his store for so long. Fell on deaf ears. Clearly, not a place I'd recommend to family or friends. read more