We needed a coin operated washer for our apartment building of 10 units…read more Our usual supplier, Coast appliances, did not have any machines in stock and if we did order from them our tenants would have to wait a months time before delivery. The lady at the front was professional and had solutions to any questions we had. On the day of the promised delivery, the driver/installers were quick and accommodating. I would easily recommend.

We tried to purchase a washer from here. they said they would deliver it within the week. we…read moreexplicitly informed them that we worked 9-5 hours and would need the delivery after that. they assured us that would be fine. we made this purchase June 20th. as of July 5th we have still yet to receive a working washer. they had sent it to us this past week and it turns out. BROKEN. they sent a technician and he was great, but he determined it was in fact broken and they will be following up. we have yet to receive a working washer and it has been around 3 weeks. this place is a disaster and it's disgusting that we have had to wait this long. we've had to do our own laundry at a local laundromat, and take time off in order to accommodate this. I didn't know that buying a NEW washer had so many additional charges of time and money on it.

We needed a coin operated washer for our apartment building…read more They had no stock. It would be a month before delivery. This store has been our goto for all appliances in our apartment buildings. We started with them 30 years ago and we have noticed the general customer service has declined. Unless they improve it is doubtful we will continue doing business with them.

I needed a new fridge because the current one was dying. The appliance repair company I use orders…read moreappliances through Coast Appliances. I like the repair company so I ordered through them. It's a difficult delivery, stairs and railings have to be removed. I'm being billed $789 for the delivery and I will need to hire a handyman to remove the stairs and railings. The fridge was ordered at the end of September. Ten days after the 4- 6 week estimate, I call for the status. Was told the fridge would be in Vancouver on December 20. Get this text on December 21 "Hi Your delivery request has been received and is scheduled to arrive on Dec 23 between 07:35 AM and 10:35 AM. Click on the following link for more information on how to prepare for your delivery." I immediately call the repair company because this is the only number I have and tell the woman on the phone that I'm not prepared to take the delivery. She said the supervisor is not in and he will call me on Monday. She had asked me to text her the message I received which I did. On Monday I get a call from Coast saying they will be there in half an hour. I said I canceled the delivery through the repair company. 10 minutes later I get another call from someone else at Coast. I tell him the same thing. Twenty minutes later Frank from Coast calls. I tell him I canceled the delivery on Saturday because I had to hire someone to remove the stairs. Finding a handyman on short notice, two days before Christmas is not easy. He asked who I talked to but I couldn't remember her name. I asked who I should talk to to reschedule the delivery and he said to reschedule through him. I screen cap the text I sent her and send it to him I find a handyman who is flexible and call Frank on January 6th, 7th, 8th and 9th. No reply. On the January 10th I text the tech who does my appliance servicing and ask if he can intervene and have someone call me. Someone calls me and tells me that they are finding out where the fridge is. On the January 14th I was told that the fridge was sent back to wherever it came from and they have asked for another one and are trying to expedite it. It will take a month, maybe longer. All along I told everyone involved that I couldn't take the delivery on Monday December 23, Including the supervisor Frank. The repair company said that Coast thought I CANCELED THE FRIDGE, NOT THE DELIVERY. Was Frank asleep when I talked to him? I guess so. Raj from Coast takes over and apologises profusely for everything and will try to expedite the fridge. In the meantime, the repair company tries to find me one to no avail. The fridge finally arrives and is scheduled for delivery on February 14th. For the past 6 months, I've had to deal with rotting food in a 50ºF fridge and I'm looking forward to a new fridge. I explain to Raj that I will have to remove some of the stairs and he says not to. Here is his email: - Based on the video submitted to us, and the measurements made, seems adequate for delivery. - Please don't take out the staircase steps - not required as advised by our carrier. - Despite all due diligence, please note it is indeed a complex delivery. - It may go wrong - keeping my fingers crossed. I asked if there was a plan B. He replied: "The delivery team I am sending are specialists, they have been with us for over 40 years, they will explore any other possibilities, when at the place, if the options are safe and do not contravene WCB safety regulations." So, there is no Plan B. They arrive, walk around, and take measurements. As I fearfully expected, the fridge can't get up the stairs. I ask them to take it back since it's still in the truck and I figure out Plan B. I hire a piano moving company and coordinate the delivery with Raj so the new fridge will arrive immediately after the old one is removed and placed on the sidewalk. This went smoothly and cost me $2000. I ask Raj to remove the complex delivery charge. He said it was the repair company that made the charge, not him, and that the price was ridiculous. I go back to the repair company. They talk to Raj. It's now $349. I ask why and was told because of "side-swipe removal". No side-swipes were removed at any point. I send Raj an email with a screenshot of a normal delivery, recycling and removal charge from the Coast website which is $150. I pointed out that the delivery was not complex. A fridge was put on the sidewalk and another was put on a truck. I'm paying for his mistake when I was clear about the fridge not fitting up the stairs. He was also putting the repair company in a bad position, and not considering any inconvenience he caused me by having to wait 6 months for a fridge due to the poor service of Coast. TLDR; If your appliance and delivery is not plug and play or requires more brain power than a worm has, don't deal with Coast. If you enjoy 6 months of BS, frustration, and a barely working fridge that rots food, you won't be disappointed.

Midland Appliance on Columbia tremendous assistance product knowledge and assistance changing my…read moregas cooktop to induction. Dimitrios provided me with contact information for pre site visits with installers, and coordinated delivery of it when notified when it would arrive. Timely communication updates at all times and assisted with Everything from different models to consider in store demo and assistance getting my warranty registered. No reason to go elsewhere.

Customer Service is not existant…read more i was approved a replacement for my dishwasher by Bosch and passed it along to Midland over a week ago. Since then, I've been left chasing Midland down just to get basic information on when and how this will be handled. After finally speaking with Steve - a senior manager--who assured me I'd receive updates--I've heard absolutely nothing. No emails, no calls, no follow-through. Just silence. It's not the delay that's the problem--it's the lack of communication and total absence of accountability. I made it clear I can be patient if I'm kept informed, but that has clearly been ignored. My family of four has been hand-washing dishes three times a day for weeks while Midland fumbles a straightforward replacement. The customer experience has been frustrating, stressful, and entirely avoidable. Bosch did their part. Midland has completely dropped the ball. If this is how they handle service, I'd strongly recommend looking elsewhere.

Vita-mix working fine Took a little longer than quoted…read more my machine is old so glad it's fixed.

The team at Forum repaired 2 toasters and an expresso maker for me. If I had not been referred to…read morethem, my duality toaster and La Pavoni expresso maker would have ended up in the landfill. I'm so happy to have found them. I had taken my espresso maker to 2 other companies who specialize in espresso makers and they could not fix the issue. Forum found a way. They communicate well, have efficient turnaround times and are friendly and helpful. They also stand behind their repairs and keep to their word. Thanks once again!

I see that most reviewers here had horrible, abhorrent experiences at this store. How interesting,…read moreas my experience was excellent! (I'm glad I didn't read all these reviews before I went there as, honestly, I probably would not have visited this store if I had read these reviews first). Backstory: a few years ago, my microwave died. This is the appliance I use most in my kitchen, so I was NOT happy. I went to Trail Appliances to get a new microwave. It had to have very specific dimensions as it is a built-in. I got an expensive new model there but opted not to get the expensive add-on warranty as I know microwaves usually last 7+ years. (Despite being impressed with the Trail Appliance showroom, I had some major issues with them. See my review from a few years ago). Anyway, wouldn't you know it, one week after this microwave's regular one-year warranty was up, this new, expensive microwave died. DEAD. One year and one week after purchase. I was fit to be tied. I vowed NEVER to go to Trail Appliances again. I so resented the whole matter that I resisted going to get another microwave for two whole years. (Yes, I bore a grudge lol! It was the whole principle of the matter). Finally, my kid begged me to get a new microwave, and I relented. I came to this store as it is close to me, and because I saw online that they had some microwaves that fit my dimensional specs. I admit, upon entering the store, I was a bit underwhelmed. It was definitely NOT the shiny, polished showroom at Trail Appliance. Far from. It reminded me of No Frills, as compared to, say, Whole Foods. (Don't get me wrong, though; I LOVE No Frills!). Here it was very basic, a showroom that was more like a small warehouse, with all the models just stored here in in the most space-efficient manner. But I saw that they carried all the major names in appliances, and I liked how nobody pounced on me as I looked around. After looking at the bank of microwaves, I went to a sales desk and spoke to Suraj Singh there. I told him my sob story about my dead microwave from Trails. I showed him the models I had found online on the CAS site that would work for me. He was extremely helpful and also gave me a lot of good advice regarding what to get and why. I liked that he didn't try to upsell me on their priciest models. Because I used to be an interior designer, I totally understand why he kept on asking me if I was 100% sure of the dimensions I needed, as the store had a lot of experience with people ordering appliances that ultimately did not work in their intended spaces, resulting in problems in installation and, usually, returning the appliances, and a lot of bad feelings. As I recall, I had to sign some documents, attesting to the fact that these are the dimensions needed and I stand by them. (As a designer, I remember having similar issues with people insisting they wanted certain furniture pieces and then waiting for delivery, and then finding out that the pieces wouldn't fit through their doorways, or were too big for the spaces, or didn't have clearance for opening up sofa beds, or whatever, and then they'd be angry at ME, despite refusing me access to double-check the space and take measurements before they ordered anything. This is such a common occurrence). I gotta say, I REALLY appreciated how Suraj said that I'd get emails from CAS, with copies of all documents for my purchase, and also keeping me updated on the status of my order. He said the machine would be coming in a few weeks and I'd get a call to confirm the date and time of arrival. And I SO appreciated that the delivery guy would take away my existing dead microwave (no other companies I had called were going to take away my old microwave. I figured I'd have to shlep it to a recycle center somewhere. This saved me a big trip). To make a long story short (sort of!), everything that Suraj said would happen DID happen. I got quite a few follow-up emails from CAS, got the new machine delivered when they said it would (the delivery guy was super nice too), they took away my dead microwave (GOOD RIDDANCE), I got all my documents (purchase order, receipts, manuals, etc) emailed to me (in addition to getting all the hard copies at the store), and there were no surprises or issues at all. My kid installed the new microwave and it works like a charm. So, yeah, I had a great experience here. They did what they said they would, I got the appliance I wanted to get, I paid a decent price for the model microwave I wanted, and there were NO surprises. I'll take this experience over the one I had at Trails anyday. (Note: I DID get the expended warranty on this microwave, just in case there's an issue down the road. Suraj gave me a good deal on it. I have learned my lesson).

I needed to buy a refrigerator, I went online and looked at a few options. I ended up on the…read moreCanadian Appliance Source website. I picked the fridge I wanted, it showed as "in stock" I added it to my cart and proceeded to the check-out. I selected delivery which was FREE. However, I required the delivery faster, I paid $29.95 for Expedited Shipping. Delivery was scheduled for 2 days later. The following afternoon I went onto the website to "Manage Your Order" to check on the delivery time. At that time it showed the item was no longer available and my estimated delivery would be sometime in the future? At least 2-3 weeks later. I called 3 times. I got through to someone who said I ordered an item that showed "not in stock" which was a lie. A "not in stock" item would not have allowed me to buy it, schedule and pay the EXPEDITED delivery fee. He told me to call customer care. I finally got through to them, almost 1 hour later, and cancelled the order. This company used DECEPTIVE BUSINESS PRACTICES!!!! The bait and switch. I learned a valuable lesson. Cheap isn't good and good isn't cheap. I called another very reputable appliance store, bought a fridge, it was delivered and installed promptly. I tried to save a couple of bucks and it cost me an extra day without a fridge and a lot of stress.

I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

My problem with Trial Appliances is with their customer service on the phone. If you try to call…read morethem, be it 604-434-8711 or1-888-804-3111 you get a 1 out of 10 chances that you'll actually get a human. Otherwise, you get the same computer voice telling you what number to press depending on what you want. Number 3 is what you need to press if you wish to talk to someone. Here's what happens when you do: you get a lengthy speech about whether or not you called during business hours. Then when you have, you can press number 3. You get the same computer voice telling you to hang on, because all service persons are busy with other calls. Here's the kicker: they tell you that if you want a call back, to press 2. I have done this 14 times. You never get a call back! And then, after about minute, you get a very rude computer voice telling you that, "In order to save your time and their's, they are going to disconnect the call. Call back later." What?? I have waited for hours on line with other companies. How dare they hang up on me during normal business hours! If I'm willing to wait, I should be able to! I have walked into their show rooms. It's not exactly a circus! They have staff to spare. Why can't they service us on the phone as well as they do in their stores? Not good! Not good at all! Mina Shojania

We reached out to Trail Appliance the next day…read more They listened to our concerns, gave us a full refund. We bought another washer and dryer unit from Trail. It will be delivered and installed by Miele. we were listened to and Trail made it right.

Cathy at the Vancouver Miele Centre is the most helpful knowledge expert. She has helped me more…read morethan once and is always the most courteous customer focused professional expert. I appreciate her so much and she promotes customer loyalty for me.

Excellent customer service and a great choice of just good quality appliances! Well done!read more

This store is bigger than some of their other stores. There are other services available such as…read morekey cutting, a post office and Translink bus tickets which is convenient. Service was friendly and helpful staff. The store was clean with a good selection of products. There's paid parking at the meters on West Broadway.

This store is always running out of things, not just an infrequent happening. The staff are not…read moreparticularly helpful, they don't seem to be aware of where things are located. However, there are a few exceptions when a couple of the staff members go out of their way to help. This is the only drugstore in the area, so not any real competition.