Customer Service is terrible. After spending over $50K combined for appliances in kitchen…read morerenovation including Bosch dishwasher- door hinge to dishwasher broke twice within first 15 months of use. First time within 6 moths of use. Second time roughly 6-7 months after that. Broken hinge is not a Midland problem but "customer service" essentially told us at first that we had to prove that we bought it there (they have all of our contact info), then it was insinuated that we clearly had a panel that was installed that was too heavy (techs said that it was not), then that it was up to us to call someone ! Finally, Bosch sent 2 technicians - the first one left the water connection unhooked and we had leaking that went on for days even though the dishwasher was not running- now have water damage to our new cabinets. There have been 4 technician visits so far and the broken door (second time around) still not fixed. Midland complaint is how our service request was handled, Bosch technical hinge issue is not MIdland's direct problem but I would not ever purchase a Bosh product again. And Midland needs to make it clear that for a custom built in dishwasher that a certain weight limit needs to be followed (we were). I'm 59 years old and have had many dishwashers in my life, including ones with panel doors. This has been a catastrophe. From a routine service call asking for a broken door hinge to be fixed we now have water damage caused by a water intake valve that was loosened and still no dishwasher after 6 weeks.

Customer Service is not existant…read more i was approved a replacement for my dishwasher by Bosch and passed it along to Midland over a week ago. Since then, I've been left chasing Midland down just to get basic information on when and how this will be handled. After finally speaking with Steve - a senior manager--who assured me I'd receive updates--I've heard absolutely nothing. No emails, no calls, no follow-through. Just silence. It's not the delay that's the problem--it's the lack of communication and total absence of accountability. I made it clear I can be patient if I'm kept informed, but that has clearly been ignored. My family of four has been hand-washing dishes three times a day for weeks while Midland fumbles a straightforward replacement. The customer experience has been frustrating, stressful, and entirely avoidable. Bosch did their part. Midland has completely dropped the ball. If this is how they handle service, I'd strongly recommend looking elsewhere.

This place has been around for decades and I love that it is locally owned and the guys know what…read morethey are doing. I sent in a steam cleaner for repairs and it was ready by the next day (even though they estimated up to a week or something like that). We agreed at $50 before them inspecting the appliance... so do I feel ripped off? No, because im paying them for their skill and expertise in repairing something that would otherwise be useless to me. I also love browsing around in their store for little kitchen and household gadgets; I might pick up one of those quintessential hot water dispensers in my next trip!

I was really in need a kitchen range hood for my condo. In the beginning, I really felt nervous for…read moregetting it delivered for about 20 days. The stuff in the store couldn't guarantee when it would be delivered until Ross, the store owner, as soon as he lurnt my issue, he helped address the issue in a professional way like other big stores in town. He is very kind and friendly. Thank you Ross for being so nice and helpful. Certainly, you will earn my respect as well. Have a good business!!!

Cathy at the Vancouver Miele Centre is the most helpful knowledge expert. She has helped me more…read morethan once and is always the most courteous customer focused professional expert. I appreciate her so much and she promotes customer loyalty for me.

Excellent customer service and a great choice of just good quality appliances! Well done!read more

We needed a coin operated washer for our apartment building of 10 units…read more Our usual supplier, Coast appliances, did not have any machines in stock and if we did order from them our tenants would have to wait a months time before delivery. The lady at the front was professional and had solutions to any questions we had. On the day of the promised delivery, the driver/installers were quick and accommodating. I would easily recommend.

my washing machine drain pump quit working.....$136 for handy to come and diagnose problem. As…read moresuspected, a new pump was needed , which they had in their truck ( cuz I told them what was wrong) ....final bill was close to $400! The pump was $90 Two technicians were here for about 1/2 hour .....$300 labor for 2 guys ....nothing like bending you over and sticking it to you!!

Anyone who knows me knows that I LOVE household/home goods stores and kitchen wares, particularly…read more I'm not an adventurous cook but I LOVE cooking shows and I aspire to be better, always better. For me, home decorating and organizing is fun, and cooking and baking are fun. So it goes without saying that I ADORE stores like this, that has all the tools - and then some - for cooks and bakers. I was here before Christmastime and, wow, they had SO many awesome gift ideas for people who cook or who like gourmet foods, or special gadgets, or smaller home decor items. I was overwhelmed, to be honest, wandering about like a kid in a huge candy store. So many things that I didn't even know what they were, very niche ingredients and kitchen tools. gorgeous linens, imported foods and specialty ingredients. You'd be hard-pressed to NOT find any kitchen item you are in the market for here. I liked the lay-out of this place, too. Despite it being cavernous inside (it IS a warehouse, after all!), it's laid out in a welcoming way, with various delineated areas, wide-ish aisles, and helpful staff around to ask questions if needed. I also liked that there is a large parking lot here, too (shared with the adjacent No Frills). Bonus! My one caveat: unlike the other folks who've written reviews of this place, I found the prices of items here to be on the high side. Granted, they are were very niche and/or high-end and /or imported and all were of high high quality (big names, well-reputed brands). But pricey. Granted, I visited here at prime shopping season; perhaps they have sales at other times of the year. That said, even with the high prices, I still purchased some gifts that I've not seen elsewhere, and for specialty, unique items, I think it's worth it. Even if you aren't a cook or baker or "foodie", this place is still worth a visit, just to wander and be amazed at what's out there. This is an amazing place. And you never know what you'll discover!

Would give 6 stars if I could. I called in a large and…read moreunique order and Jorge was so kind and accommodating. Note: they deliver to your house great, I've used it many times, but you miss out on walking around this epic store full of the best of everything and anything kitchen and bar related. This is the big leagues folks. Thanks again!

This big store has a beautifully decorated selection of most models of Pfaff sewing machines in…read morestock, as well as a smattering of other sewing products. Sabine was extremely helpful to me, but I did know exactly the model I wanted. I believe she would be great at helping you choose the best model for your needs. When I picked up my machine, she offered to show me how to thread it, but I thought it would be easy enough to follow the manual at home, which it was. I am sure I will be able to ask her on the phone if any questions come up. I will definitely be purchasing more accessories here, and it's nearby for repairs or maintenance needs. Their bookkeeping methods are a little dated; they accept only cash or credit cards, which they run through the old-fashioned carbon way. Receipts are hand-written neatly and in detail. I heartily recommend this store.

Minus 5 stars. My Pfaff has been there since September. They have not looked at it yet. No…read moreindication of when it will be looked. No indication what is wrong. Complete indifference. I have called many times. No update. Promised technician would call never did. NEVER EVER take your machine there. Today I was told they can't loan me demo Pfaff. They need it? REALLY They loaned me a kenmore. It's barely adequate for my work. MAGIC, my machine was ready the day after I placed a negative post. YESTERDAY, My machine stopped working again. I used it for three weeks. Called Pfaff head office customer service. The phone on their website...IS NO LONGER IN SERVICE. Surprised?

Contacted them early December. Very fast response initially. Technician came the same day. He said…read morehe had to order parts, but should be here the following week. I called them mid-week the following weekend and they said we can arrange for tech to come back with parts this Friday. I agreed and we confirmed that Friday. NEVER HEARD FROM THEM AGAIN! It's been almost 2 months! Obviously I've dealt with this myself by now!

Our LG washer quit working, so we called on Combined Appliances, which company has been very…read morehelpful in the past. Today they sent Chris -- a very personable and competent repairman! He invited me to watch as he worked on our machine. I think he has the magic touch because in no time he had the washer up and running again! It was a very, very pleasant experience. No cleanup was required in his wake. I look forward to future need from Combined Appliances and hope Chris is available. Awesome experience! Made my day!

Cute garden store with a nice variety of plants and flowers. Convenient location right on Broadway…read morein Kitsilano. Huge selection of flower seeds which is exactly what I came for. Staff were really friendly too! I'll definitely come here again.

Great selection, I love supporting local businesses in my neighbourhood Keep up the good workread more