Their truck drivers are not friendly and usually park where ever they like…read more One of them parked in front of my house in the middle of Laneway and closed the way. Every passing car should horn, search for them to move the car and again they parked on the way that noo car could pass

Yesterday, as I was visiting this appliance store, I was already thinking to myself that, when I…read morewrite this Yelp review, I was going to give this place a 4- or perhaps even 5-star rating. After all, the showroom was large, clean and beautiful, with so many display rooms showcasing so many appliances, so one can actually see how they would look in a real-life kitchen or bathroom or laundry room setting. And they have SO many makes and models of appliances, in many price points. And the staff seemed so knowledgeable and helpful - at least, our sales rep Ken was. So our experience here was pretty stellar at first. Unfortunately, my impression of the company went downhill pretty fast after the initial store visit. Here's the backstory: woke up yesterday to a dead microwave. (I don't know about you, but I can't live without a microwave!). My kid and I immediately went to Trail, on the recommendation of some neighbors. (Our condo has very precise specs for the mw built-in, as most condos do). Once at the store, initially, no-one was around to help us, and the sales rep folks were all chatting among themselves or sitting at desks with their computers in one area of the store. My kid and I beelined to the mw area and started looking at all the models, not sure which ones would work in our space. Surprisingly, even after 5-10 minutes, no-one came to help us out, so I wandered over to the sales rep area and asked for assistance. Soon after, Ken came to us and helped us out. He really was great. We found what we wanted, Ken said it was in stock, and we paid for it. Easy peasy, right? (Note: it was a super nice Panasonic model, midrange, and it cost approx. $500 with taxes and all. So...not for nothing). That's when the issues began. I found out that when Ken said "it's in stock", he didn't mean in stock in the store, but in stock in their warehouse in Surrey. Argh. So we could go and get it then or get it delivered in 5-6 days for an extra $45 or so. Ken said if we go to the warehouse, he'd call or email them first to ensure it would be waiting for us. Ok, we decided to go and get it. After the 40 minute drive (traffic wasn't great), found the warehouse, found the customer pick-up area, go inside, show ID, and the lady says, oh, your salesperson didn't check off something in the paperwork, have a seat, she'll contact the stockroom and figure it out. My kid avails herself to the free coffee there for customers (she said it was quite good. At least there's that!). After about 15 minutes, the woman says to us, again, there's a problem it's our sales rep's fault, something to do with the "allocation" (with?), and she asked if we could reach Ken as he's not answering her phone. (WTH?). I call Ken and pass the phone to this woman. They talk for a minute, then I talk to Ken and he says it's all a minor paperwork issue, there's no problem. Then the woman tells me that there are 7 of my mw's in stock but 6 are accounted for and she's hoping they can get me that one available mw, that there's an issue with "allocation", and again, it's "all your sales rep's fault" for not doing something or other. She was unsure if we'd even get the mw I ordered and purchased. She again advised us to take a seat. I asked how long would it take before she hopefully got the mw. She had no idea. I asked, well, are we talking another 10 minutes, or like, a hour, or more? (I did NOT want to hit rush hour traffic back to Van). She had no idea. ARGH. Here's when my blood started to boil and my stock in Trail Appliances started to tank. I whispered to my kid, this is clearly a company that does NOT care about its customers. It's incredibly poor form, IMO, to speak ill of your colleagues in front of clients and blame them for issues, and it's so unprofessional to tell people to just "wait" for something that may not even be available, indefinitely, with no idea of wait time. My kid and I just sat there, waiting, for about 45 minutes, all the while thinking, how much time before we leave, furious at this huge waste of time and effort. Heck, had I know it'd be like this, if I knew the mw wasn't in stock in the showroom, even, I'm not sure I'd have gone through with the purchase. I don't like surprises. Eventually, the woman said that the mw was there and they'd bring it out to our car. We got it and drove home and, yes, we are happy with the actual item purchased. But this whole experience took the better part of a whole day, and the warehouse experience was so unprofessional. It left a very bad taste in my mouth. I'd never go back to Trail as a result, regardless how great my new mw is.

I had an appointment booked with them for 9am and no one turned up. I repeatedly called and texted…read morethe main contact number and no one answered or returned my call! I have never experienced such awful service.

From the owner: Ampera Appliance Repair provides expert service for all major home appliances. Fridges, washers,…read moredryers, dishwashers, ovens, cooktops, and more. Whether it’s electrical, mechanical, or gas-related, I bring hands-on experience and certified Gas C credentials to every job. I pride myself on same-day responses, transparent pricing, and repairs done right, fast. No upselling, just practical solutions that keep your home running smoothly.

Maysam is a great guy and has quality appliances. As a building manager I will…read morecontinue to go to him whenever I need any appliances going forward !

We are 'senior seniors' with no car, and wife recovering from an accident…read more Our dryer finally quit. Save on Appliances is in Vancouver and we are in S. Burnaby, long way. Right away! I had a good feeling about this business and then reviews were good. We phoned the owner, Masami and bought an older, used dryer, SIGHT UNSEEN, arranged a fair price. Kudos also to George, completely reliable delivery. Both very good. Very happy with our dryer. You're in good hands here.

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.

We give this company 5 stars because of their very quick response,…read moreSending a technician out the next day who identified the problem And came the following day with the labor and parts we needed. Murray's work was thorough and complete. Ongoing communication with management was very helpful in making the right decision about repair. I would definitely recommend them for appliance repair.

Advanced Commercial is extremely proficient and knowledgeable. They repaired our equipment very…read morequickly and at a very reasonable price. Plus, they are extremely friendly."

This particular location has become a dump. Messy store and sales rep can hardly speak English…read more All they look for is a sale for their commission. Latest was dealing with my dishwasher which was under warranty. After 5 attempted to fix, warranty decided to give me a store credit. To my dismay, it was a warranty that worked on depreciation, which meant I only got half of my money back. Apparantely there are 2 different kind of warranty, which was never explained or offered at time of purchase. Called customer service 3+ time but no call back. Finally Store Manager did call back. Did not give me a chance to explain my situation, did not listen nor did he care. Was very quick to get me off the phone. I did purchase a new dishwasher cause of the store credit but I will never ever by anything from the Brick again. So disgusted from this Canadian Company and quality of all their furniture is absolutely garbage and a very high price. Then the President goes on national TV about service and their commitment. I would hide instead.

The brick West Edmonton location save yourself a headache go elsewhere, took two days off for…read moredeliveries that didn't even show up and didn't even get a courtesy call. I had to phone them to see what's going on. Ended up cancelling after four weeks. What a disaster this outfit is.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

The 1-star is for lack of follow-up to filling out the online contact form as well as no answer to…read morephone calls (which show up as "Face Time call"... i just want a regular phone call. I have a 3yr old Cuisinart 14-cup drip, home coffee machine whose water leaked out of the resevoir. The manufacturer has been absolutely useless. Anyone have any ideas?

They picked up my coffee machine and fixed it in a few days! I received the machine very clean and…read moreall problems that it previously had were fixed. I would recommend this company to my family and friends!

From the owner: RIVO FIX – Professional Appliance Repair You Can Trust…read moreServing Vancouver, Burnaby, Richmond, North & West Vancouver. Fast, reliable repair for all major home appliances — fridges, washers, dryers, dishwashers, ovens, stoves, and coffee/espresso machines. Same-Day Service Available. Certified • Honest pricing • Genuine parts • All brands & models • Warranty Call: 604-206-5096

Anyone who knows me knows that I LOVE household/home goods stores and kitchen wares, particularly…read more I'm not an adventurous cook but I LOVE cooking shows and I aspire to be better, always better. For me, home decorating and organizing is fun, and cooking and baking are fun. So it goes without saying that I ADORE stores like this, that has all the tools - and then some - for cooks and bakers. I was here before Christmastime and, wow, they had SO many awesome gift ideas for people who cook or who like gourmet foods, or special gadgets, or smaller home decor items. I was overwhelmed, to be honest, wandering about like a kid in a huge candy store. So many things that I didn't even know what they were, very niche ingredients and kitchen tools. gorgeous linens, imported foods and specialty ingredients. You'd be hard-pressed to NOT find any kitchen item you are in the market for here. I liked the lay-out of this place, too. Despite it being cavernous inside (it IS a warehouse, after all!), it's laid out in a welcoming way, with various delineated areas, wide-ish aisles, and helpful staff around to ask questions if needed. I also liked that there is a large parking lot here, too (shared with the adjacent No Frills). Bonus! My one caveat: unlike the other folks who've written reviews of this place, I found the prices of items here to be on the high side. Granted, they are were very niche and/or high-end and /or imported and all were of high high quality (big names, well-reputed brands). But pricey. Granted, I visited here at prime shopping season; perhaps they have sales at other times of the year. That said, even with the high prices, I still purchased some gifts that I've not seen elsewhere, and for specialty, unique items, I think it's worth it. Even if you aren't a cook or baker or "foodie", this place is still worth a visit, just to wander and be amazed at what's out there. This is an amazing place. And you never know what you'll discover!

Would give 6 stars if I could. I called in a large and…read moreunique order and Jorge was so kind and accommodating. Note: they deliver to your house great, I've used it many times, but you miss out on walking around this epic store full of the best of everything and anything kitchen and bar related. This is the big leagues folks. Thanks again!

I've lived in the neighborhood for 18 years and my family and neighbours have supported them. Not…read morethe cheapest but lots of beautiful plants and accessories. I just learned they don't accept cash anymore. They obviously don't know the neighborhood or their customers. Unfortunately like many of my friends we won't be buying from them anymore unless they change their digital only policy.

Big fan of Figaro's! Connor is great, so pleasant and helpful. They have a fabulous selection of…read moreindoor and outdoor plants. They keep it well stocked for such a small space. The outdoor area is constantly replenished as things sell. They do points which add up to good discounts which help. They are on the pricier side but also have good sales such as the one right now, half off everything as they get ready to close shop for a bit. If you're looking for an indoor statement piece plant, this is the place to go. Hartley, the owner is wonderful.