We reached out to Trail Appliance the next day…read more They listened to our concerns, gave us a full refund. We bought another washer and dryer unit from Trail. It will be delivered and installed by Miele. we were listened to and Trail made it right.

My problem with Trial Appliances is with their customer service on the phone. If you try to call…read morethem, be it 604-434-8711 or1-888-804-3111 you get a 1 out of 10 chances that you'll actually get a human. Otherwise, you get the same computer voice telling you what number to press depending on what you want. Number 3 is what you need to press if you wish to talk to someone. Here's what happens when you do: you get a lengthy speech about whether or not you called during business hours. Then when you have, you can press number 3. You get the same computer voice telling you to hang on, because all service persons are busy with other calls. Here's the kicker: they tell you that if you want a call back, to press 2. I have done this 14 times. You never get a call back! And then, after about minute, you get a very rude computer voice telling you that, "In order to save your time and their's, they are going to disconnect the call. Call back later." What?? I have waited for hours on line with other companies. How dare they hang up on me during normal business hours! If I'm willing to wait, I should be able to! I have walked into their show rooms. It's not exactly a circus! They have staff to spare. Why can't they service us on the phone as well as they do in their stores? Not good! Not good at all! Mina Shojania

I had an appointment booked with them for 9am and no one turned up. I repeatedly called and texted…read morethe main contact number and no one answered or returned my call! I have never experienced such awful service.

From the owner: Ampera Appliance Repair provides expert service for all major home appliances. Fridges, washers,…read moredryers, dishwashers, ovens, cooktops, and more. Whether it’s electrical, mechanical, or gas-related, I bring hands-on experience and certified Gas C credentials to every job. I pride myself on same-day responses, transparent pricing, and repairs done right, fast. No upselling, just practical solutions that keep your home running smoothly.

Maysam is a great guy and has quality appliances. As a building manager I will…read morecontinue to go to him whenever I need any appliances going forward !

We are 'senior seniors' with no car, and wife recovering from an accident…read more Our dryer finally quit. Save on Appliances is in Vancouver and we are in S. Burnaby, long way. Right away! I had a good feeling about this business and then reviews were good. We phoned the owner, Masami and bought an older, used dryer, SIGHT UNSEEN, arranged a fair price. Kudos also to George, completely reliable delivery. Both very good. Very happy with our dryer. You're in good hands here.

I emailed about my broken washing machine and they called back the same day. They gave me a three…read morehour block in which they would come the next day. Great technician fixed it in no time at all. Highly recommend and I will absolutely use them in the future.

Peter is awesome! Not many people would come out on a Sunday night, he's very good. And he will…read moregive you a good deal if you want to purchase an appliance

ACA was over $150.00 cheaper than Priority for assessment. they also got in to see us right away…read moreand fixed the problem on the spot. Super nice guys, respectful and efficient. I could not be happier with my dishwasher repair!

Scam, they pickup the board for our AC we payd 125.00 for the initial service and we never heard…read moreback from the service centre. The main number is AI and there is no person to talk with. I guess I will call the police to inform....

Great service-I just came to see a mattress and they sold me - the salesperson was very helpful!!!read more

This particular location has become a dump. Messy store and sales rep can hardly speak English…read more All they look for is a sale for their commission. Latest was dealing with my dishwasher which was under warranty. After 5 attempted to fix, warranty decided to give me a store credit. To my dismay, it was a warranty that worked on depreciation, which meant I only got half of my money back. Apparantely there are 2 different kind of warranty, which was never explained or offered at time of purchase. Called customer service 3+ time but no call back. Finally Store Manager did call back. Did not give me a chance to explain my situation, did not listen nor did he care. Was very quick to get me off the phone. I did purchase a new dishwasher cause of the store credit but I will never ever by anything from the Brick again. So disgusted from this Canadian Company and quality of all their furniture is absolutely garbage and a very high price. Then the President goes on national TV about service and their commitment. I would hide instead.

I am writing to formally lodge a complaint regarding the handling of a recent fire incident…read moreinvolving a stove purchased from Home Depot, and the subsequent fraudulent assessment provided by your contracted service provider, Kirpal Calgary. , the interior of the stove caught fire, requiring the use of a fire extinguisher to suppress the blaze. The appliance suffered severe, irreparable structural and electrical damage. Allstate sent a technician from Kirpal Calgary to assess the damage. This technician conducted a completely negligent review. Despite visible charring, compromised internal components, and exposed electrical wiring sticking out of the unit, the technician claimed the appliance "looks good." It was abundantly clear that his only priority was collecting his service call fee, showing an absolute disregard for safety, liability, and professional ethics. I have provided numerous photographic records and video evidence clearly demonstrating that this appliance is a total loss and a severe fire hazard. It is deeply concerning that Allstate is choosing to accept the word of a negligent third-party contractor over indisputable photographic proof.

Our refrigerator & freezzer stopped working. Called Kirpal and he was able to send someone out to…read morefix it a few hours later. The technician did great in getting the job done the same day. He came prepared with a compressor which was the problem.

They picked up my coffee machine and fixed it in a few days! I received the machine very clean and…read moreall problems that it previously had were fixed. I would recommend this company to my family and friends!

From the owner: RIVO FIX – Professional Appliance Repair You Can Trust…read moreServing Vancouver, Burnaby, Richmond, North & West Vancouver. Fast, reliable repair for all major home appliances — fridges, washers, dryers, dishwashers, ovens, stoves, and coffee/espresso machines. Same-Day Service Available. Certified • Honest pricing • Genuine parts • All brands & models • Warranty Call: 604-206-5096

This was my first time going to the gourmet warehouse. I thought this place was only somewhere to…read moreget spices and food items, but I was so surprised when I walked in and I saw anything and everything that had to do with kitchens and cooking here. I thought I had died and gone to heaven lol. I bought an epicurean cutting board. Add well. The pictures will show it much better than I can but from now on when I need something kitchen related, I know where I'm going. I also noticed that some of the items were as good quality, if not better than some of the major stores and the price prices were sometimes even less expensive. You can't beat that. I found out they also gave cooking classes there as well. Staff were friendly and helpful. The store was well organized and clean. There is free street parking in front.

Came here for a cooking class and unfortunately, the power went out just a few minutes in! Sylvia…read moreand the rest of the staff handled it so graciously though, giving everyone food to take home. We had drinks while we waited (delicious mango Italian soda for me and my friend; wine for others). We ate a delicious sample of mango chicken salad because that didn't require cooking, and then the next day, our fees were promptly refunded in full. So all in all, a lovely place to be when the power is on! Pro tip: if you've come with someone else, get there early so you can sit together!

I've lived in the neighborhood for 18 years and my family and neighbours have supported them. Not…read morethe cheapest but lots of beautiful plants and accessories. I just learned they don't accept cash anymore. They obviously don't know the neighborhood or their customers. Unfortunately like many of my friends we won't be buying from them anymore unless they change their digital only policy.

Big fan of Figaro's! Connor is great, so pleasant and helpful. They have a fabulous selection of…read moreindoor and outdoor plants. They keep it well stocked for such a small space. The outdoor area is constantly replenished as things sell. They do points which add up to good discounts which help. They are on the pricier side but also have good sales such as the one right now, half off everything as they get ready to close shop for a bit. If you're looking for an indoor statement piece plant, this is the place to go. Hartley, the owner is wonderful.