Cathy at the Vancouver Miele Centre is the most helpful knowledge expert. She has helped me more than once and is always the most courteous customer focused professional expert. I appreciate her so much and she promotes customer loyalty for me. read more

Excellent customer service and a great choice of just good quality appliances! Well done!

Miele Service technician Phillip repaired our 10 year old oven's convection coil heating element. I am a contractor and appreciated the excellent professional service. read more

I had walked by this beautiful place MANY times over the years, but the price point wasn't suitable for me back then. After having not-so-great experiences with Samsung, LG and Fisher Paykel's laundry products in the last 15 years, I finally decided to get a more reliable washing machine. I just purchased a clothes dryer from another appliance store. The coordination caused confusion and an unnecessary delay. That experience influenced me to purchase my Miele washing machine directly from the manufacturer. Yes, it was a much better shopping experience at the Miele Experience Centre. The place was so organized and beautiful. The sales took the time to explain the products. (Even the pens were Miele-branded!!) The confirmation of delivery was done with automated SMS. I could even track the Miele delivery truck as it was on the way to my place. So far, the washing machine is performing really well. read more

Our experience in buying a washer/dryer combo went from bad to worse. We bought the base model (at over 6k it's not cheap). It arrived faulty and I notified the store the next day. Two weeks later two gruff service men arrived ... they rummaged around in the washer, told me it was fixed and left. It still did not work. I called again and scheduled another repair visit and a few weeks later the same man returned. He ran a diagnostic and told me that there was a faulty electrical part. He then asked if I could translate his German repair manuel!!! I told him no and he said he didn't know what to do so he would reach out to his boss and get back to me in two days. I never heard back. Throughout this process, I had sent several emails to the women in the store who had sold me the machine. Since English was not her first language, I had expressed my desire to keep our communications to email. That way we both had a written record of what was going on and what had been said. Twice she she misread my emails and then called to berate me about how I didn't have the right to be frustrated with her. When she finally calmed down enough for me to get a word in I reminded her that my email stated I was frustrated with the experience, not her. As she refused to reply via email and instead would call ... I felt there was no other option but to start recording her conversations, in the event that her misunderstandings escalated into further problems. Since the machine had been officially diagnosed by their repair man as faulty the sales woman gave me three options. In classic fashion however she called while I was work (instead of presenting them in an email). Unfortunately I did not have a secondary recording device with me during this call. She said we could 1. Upgrade to the next model, for an additional $700. 2. Exchange it for another machine, however if it tuned out to be faulty in any way ... we would have to keep it. 3. Since we had had so many problems over a period of months they would allow a return and waive the restocking fee. Because all of our interactions with the sales woman and the Miele machine itself had been terrible, we initialed the return. A couple of days before the pick up of the machine I received word that we would be getting a refund, minus the10% restocking fee. I fought them hard on this. I spoke directly to the sales lady (who spoke so rudely to me that I had to interrupt to tell her to speak to me with respect) and then the manager. After that I sent an email outlining my experiences to the CEOs office. I was told the sales woman denied saying they would waive the 10% restocking fee, essentially called me a lier. After nearly 6 months of having a washing machine that didn't work, we ended up having to pay 10% for the "Miele experience" to be over. Save yourself time and stress and go to Trail Appliances like we ended up doing. read more

Nice store, nice clerk. Was buying vacuum bags, in stock. Price ok. It was a $22 purchase. However, I will not be shopping in the Miele store again as they do not take cash. In future, I will have to purchase any Miele products from Canadian Tire, where I can use cash. Cash is legal tender. I do not like merchants who refuse cash. As far as I know it is illegal to refuse cash. So why are stores and restaurants allowed to do this? What a shame that all these businesses lose my business. I have various friends who do the same, and many of the customers I serve in both stores where I work, insist on using cash. Miele!! This is not customer service! It is the customer's decision how to pay not the merchants right to force payment method on the customer. I look forward to shopping where I will be treated with respect for using cash. read more

This is an interesting "store". It is located a few blocks from my condo, so I've passed it by at least a gazillion times (no exaggeration!). I've always been captivated by the sleek, contemporary appliances displayed as if works of modern art in a gallery-like setting. I always found the place captivating, with its larger matte silver machines interspersed with the occasional bright red smaller appliances (like their futuristic-looking canister vacuum cleaners). The gallery interior is pretty cool, too, with its palette of cool greys and pops of red in the interior finishes. I've never figured out if this was a bona-fide store or simply an interactive venue where one can see and feel and check out various Miele products. I do know that there are rarely people in here, other than the employees (who I often see in conference, in a meeting room here, sitting around a table). This place has always intrigued me. What is it, exactly? Who are the employees catering to? It's been quite the enigma! Fast forward to the other day... My condo has a bunch of Miele appliances (and, boy, they're all amazing, I must say!). But the timer on my oven wasn't acting as it should, so after being unable to troubleshoot after checking out the online manual, I decided to pop into this Miele Center. And now I know why this is a high-end, first-rate company. The guy behind the counter heard my sob story about my oven timer and said perhaps I could call their 1-800 number for tech support. Soon after the manager came out, too, and said he'd be happy to research the issue for me, and he took my phone number and email address and said he'd get back to me. And he was true to his word: an hour or so later, I got his email saying he tried but was unable to find a solution but I can call the Miele tech number for assistance. (I did so today and they were great and all is working great now. No surprise, this was all a case of user error. I wasn't programming it correctly. Nothing was broken. lol). I can't say enough about the Miele appliances I have or the customer service folks here at this center. I can't recommend this place enough. read more

Just took delivery on a new dryer. Bought elsewhere, but a Miele product. Hearing damage from this device. Here is the sound, as-delivered: https://youtu.be/Dv47yqoM3yY One expects a seamless experience at such prices. Must wait one week for repairman, after waiting weeks for delivery. Update: Customer Service has responded quickly, will update with resolution. read more

I don't recommend a Miele dishwasher. Ours lasted 3 years, then generated a F24 error code -- Model G4228SCU SN S4/103687168. "no signal from heater relay" $488 to repair. Then 8 months later, same error code. Not worth the money to repair. I contacted Miele customer service, no reply. We recycled the unit and bought a Maytag. Fingers crossed. read more

Complete C3 Total Care PowerLine Vacuum Horrible! Purchased for home use late 2017. Only good quality; it's quiet. Does not have a power switch on handle. (That was $500.00 more) What difference does that make? Try cleaning something while on a ladder. To shut it off you have to climb down the ladder and press the switch on the body. If something gets sucked in, e.g. corner of a curtain, clothing, etc., try to shut it off quickly. And remember, to have a switch on the handle is an additional $500.00 to an already very expensive vacuum. To add to the frustration, the power cord return is a one-touch. (Meaning you do not have to press and hold the button to retract the cord.) You can easily bump the button while vacuuming. The cord retracts very quickly, whipping anything in its way, marking walls, baseboards and knocking ornaments down. The vacuum moves easily on hard surfaces but is a nightmare on carpet. It tends to roll over and guess what, it hits the cord-retract button and watch out for the flying cord. Then there is the power head. Mosel SEB 217-3 Electro Comfort. They claim that it is an auto-adjustable head. There is no adjustment, automatic or otherwise. We have a medium pile rug and can only drag the power head across it. You CANNOT push it. Drag it towards you then lift it, move ahead and put it down to drag the next section. Then the extendable wand seized up and I went to my dealer to have it replaced on warranty. They filled out a warranty request right there in front of me and said it would be about two weeks wait. At three weeks I phoned and they said it was delayed. At five weeks I phoned and got the service guy who put me on hold and then came back and said, "Oh yah, it's on order. Might be another couple of weeks". At nine weeks without any notice from them I phoned and was told by someone else that there was no warranty request on file. That person said to come in, they would give me a new wand out of stock. read more

We recently moved into a new condo that came with Miele appliances in the kitchen. We found the manuals (all of which had been left behind) to not be very helpful so we stopped by to ask our questions. Angelo was the person at the front desk when we came in. He could not have been more helpful. He showed us the appliances we were asking about, walked us through their use, answered ALL our questions and was extremely patient with us. We learned more in our 20 mins. with Angelo than we had in our several readings of the manual and trying to struggle through for the past 3 months. It was a great EXPERIENCE and we are very thankful for his help. read more

After extensive review, I'd decided on all Miele appliances with the exception of the microwave. Not inexpensive for sure, but hopefully worth it. I popped in around 2:00pm today to see only 1 other family in the showroom who were being assisted, otherwise the store was empty. I saw an Asian gentleman boiling water and putting food into a steam oven, so asked if he worked here. Yes, but he informed me that he was on his lunch "which is unfortunate." For a moment I was sure he was joking, but apparently not. He just lost a $40,000 sale. read more

Great place to check out Miele appliances. It lets you see, first hand, the difference that quality German engineering makes over today's cheap plastic made in China appliances. Highly recommend a visit even just to ogle at all the shiny, sturdy steel products. You just might walk out with a few. read more