Midland Appliance on Columbia tremendous assistance product knowledge and assistance changing my…read moregas cooktop to induction. Dimitrios provided me with contact information for pre site visits with installers, and coordinated delivery of it when notified when it would arrive. Timely communication updates at all times and assisted with Everything from different models to consider in store demo and assistance getting my warranty registered. No reason to go elsewhere.

Customer Service is not existant…read more i was approved a replacement for my dishwasher by Bosch and passed it along to Midland over a week ago. Since then, I've been left chasing Midland down just to get basic information on when and how this will be handled. After finally speaking with Steve - a senior manager--who assured me I'd receive updates--I've heard absolutely nothing. No emails, no calls, no follow-through. Just silence. It's not the delay that's the problem--it's the lack of communication and total absence of accountability. I made it clear I can be patient if I'm kept informed, but that has clearly been ignored. My family of four has been hand-washing dishes three times a day for weeks while Midland fumbles a straightforward replacement. The customer experience has been frustrating, stressful, and entirely avoidable. Bosch did their part. Midland has completely dropped the ball. If this is how they handle service, I'd strongly recommend looking elsewhere.

I see that most reviewers here had horrible, abhorrent experiences at this store. How interesting,…read moreas my experience was excellent! (I'm glad I didn't read all these reviews before I went there as, honestly, I probably would not have visited this store if I had read these reviews first). Backstory: a few years ago, my microwave died. This is the appliance I use most in my kitchen, so I was NOT happy. I went to Trail Appliances to get a new microwave. It had to have very specific dimensions as it is a built-in. I got an expensive new model there but opted not to get the expensive add-on warranty as I know microwaves usually last 7+ years. (Despite being impressed with the Trail Appliance showroom, I had some major issues with them. See my review from a few years ago). Anyway, wouldn't you know it, one week after this microwave's regular one-year warranty was up, this new, expensive microwave died. DEAD. One year and one week after purchase. I was fit to be tied. I vowed NEVER to go to Trail Appliances again. I so resented the whole matter that I resisted going to get another microwave for two whole years. (Yes, I bore a grudge lol! It was the whole principle of the matter). Finally, my kid begged me to get a new microwave, and I relented. I came to this store as it is close to me, and because I saw online that they had some microwaves that fit my dimensional specs. I admit, upon entering the store, I was a bit underwhelmed. It was definitely NOT the shiny, polished showroom at Trail Appliance. Far from. It reminded me of No Frills, as compared to, say, Whole Foods. (Don't get me wrong, though; I LOVE No Frills!). Here it was very basic, a showroom that was more like a small warehouse, with all the models just stored here in in the most space-efficient manner. But I saw that they carried all the major names in appliances, and I liked how nobody pounced on me as I looked around. After looking at the bank of microwaves, I went to a sales desk and spoke to Suraj Singh there. I told him my sob story about my dead microwave from Trails. I showed him the models I had found online on the CAS site that would work for me. He was extremely helpful and also gave me a lot of good advice regarding what to get and why. I liked that he didn't try to upsell me on their priciest models. Because I used to be an interior designer, I totally understand why he kept on asking me if I was 100% sure of the dimensions I needed, as the store had a lot of experience with people ordering appliances that ultimately did not work in their intended spaces, resulting in problems in installation and, usually, returning the appliances, and a lot of bad feelings. As I recall, I had to sign some documents, attesting to the fact that these are the dimensions needed and I stand by them. (As a designer, I remember having similar issues with people insisting they wanted certain furniture pieces and then waiting for delivery, and then finding out that the pieces wouldn't fit through their doorways, or were too big for the spaces, or didn't have clearance for opening up sofa beds, or whatever, and then they'd be angry at ME, despite refusing me access to double-check the space and take measurements before they ordered anything. This is such a common occurrence). I gotta say, I REALLY appreciated how Suraj said that I'd get emails from CAS, with copies of all documents for my purchase, and also keeping me updated on the status of my order. He said the machine would be coming in a few weeks and I'd get a call to confirm the date and time of arrival. And I SO appreciated that the delivery guy would take away my existing dead microwave (no other companies I had called were going to take away my old microwave. I figured I'd have to shlep it to a recycle center somewhere. This saved me a big trip). To make a long story short (sort of!), everything that Suraj said would happen DID happen. I got quite a few follow-up emails from CAS, got the new machine delivered when they said it would (the delivery guy was super nice too), they took away my dead microwave (GOOD RIDDANCE), I got all my documents (purchase order, receipts, manuals, etc) emailed to me (in addition to getting all the hard copies at the store), and there were no surprises or issues at all. My kid installed the new microwave and it works like a charm. So, yeah, I had a great experience here. They did what they said they would, I got the appliance I wanted to get, I paid a decent price for the model microwave I wanted, and there were NO surprises. I'll take this experience over the one I had at Trails anyday. (Note: I DID get the expended warranty on this microwave, just in case there's an issue down the road. Suraj gave me a good deal on it. I have learned my lesson).

I needed to buy a refrigerator, I went online and looked at a few options. I ended up on the…read moreCanadian Appliance Source website. I picked the fridge I wanted, it showed as "in stock" I added it to my cart and proceeded to the check-out. I selected delivery which was FREE. However, I required the delivery faster, I paid $29.95 for Expedited Shipping. Delivery was scheduled for 2 days later. The following afternoon I went onto the website to "Manage Your Order" to check on the delivery time. At that time it showed the item was no longer available and my estimated delivery would be sometime in the future? At least 2-3 weeks later. I called 3 times. I got through to someone who said I ordered an item that showed "not in stock" which was a lie. A "not in stock" item would not have allowed me to buy it, schedule and pay the EXPEDITED delivery fee. He told me to call customer care. I finally got through to them, almost 1 hour later, and cancelled the order. This company used DECEPTIVE BUSINESS PRACTICES!!!! The bait and switch. I learned a valuable lesson. Cheap isn't good and good isn't cheap. I called another very reputable appliance store, bought a fridge, it was delivered and installed promptly. I tried to save a couple of bucks and it cost me an extra day without a fridge and a lot of stress.

Cathy at the Vancouver Miele Centre is the most helpful knowledge expert. She has helped me more…read morethan once and is always the most courteous customer focused professional expert. I appreciate her so much and she promotes customer loyalty for me.

Excellent customer service and a great choice of just good quality appliances! Well done!read more

We needed a coin operated washer for our apartment building of 10 units…read more Our usual supplier, Coast appliances, did not have any machines in stock and if we did order from them our tenants would have to wait a months time before delivery. The lady at the front was professional and had solutions to any questions we had. On the day of the promised delivery, the driver/installers were quick and accommodating. I would easily recommend.

We tried to purchase a washer from here. they said they would deliver it within the week. we…read moreexplicitly informed them that we worked 9-5 hours and would need the delivery after that. they assured us that would be fine. we made this purchase June 20th. as of July 5th we have still yet to receive a working washer. they had sent it to us this past week and it turns out. BROKEN. they sent a technician and he was great, but he determined it was in fact broken and they will be following up. we have yet to receive a working washer and it has been around 3 weeks. this place is a disaster and it's disgusting that we have had to wait this long. we've had to do our own laundry at a local laundromat, and take time off in order to accommodate this. I didn't know that buying a NEW washer had so many additional charges of time and money on it.

Would give 6 stars if I could. I called in a large and…read moreunique order and Jorge was so kind and accommodating. Note: they deliver to your house great, I've used it many times, but you miss out on walking around this epic store full of the best of everything and anything kitchen and bar related. This is the big leagues folks. Thanks again!

Came here for a cooking class and unfortunately, the power went out just a few minutes in! Sylvia…read moreand the rest of the staff handled it so graciously though, giving everyone food to take home. We had drinks while we waited (delicious mango Italian soda for me and my friend; wine for others). We ate a delicious sample of mango chicken salad because that didn't require cooking, and then the next day, our fees were promptly refunded in full. So all in all, a lovely place to be when the power is on! Pro tip: if you've come with someone else, get there early so you can sit together!

Last year I decided to buy a sewing machine and ended up with a Elna for about $600. I used the…read moremachine for 2 month and decided I needed more features. The search started and I went to many stores in and around Vancouver to look at computerized system. However, none of the stores impressed me with either their aloof sales staff or dismissive attitude. Then I got hold of a flyer for Pfaff machines and decided to visit the Pfaff Sewing Centre. The experience that had had with Sabine and her staff was good from the get go. I checked out the machines, got used to the costs, computerized system are not cheap, and left with a positive impression. I went back a couple of days later and inquired more about the ins and outs and decided on a Creative 2.0. Every time I went to the store I got the same warm welcome and that was before I decided to purchase. Finally I did get the creative with the embroidery unit and I am happy. The system works like a charm, has most of the functions that I like and then some that I did not even knew existed. The machine was followed by the TruE Embroidery Software and support. Now, after using the system for more then a year I'm still impressed with Sewing Centre's service. Sabine is still friendly and extremely helpful and the staff all make me feel very welcome. All together a very excellent experience, indeed.

This big store has a beautifully decorated selection of most models of Pfaff sewing machines in…read morestock, as well as a smattering of other sewing products. Sabine was extremely helpful to me, but I did know exactly the model I wanted. I believe she would be great at helping you choose the best model for your needs. When I picked up my machine, she offered to show me how to thread it, but I thought it would be easy enough to follow the manual at home, which it was. I am sure I will be able to ask her on the phone if any questions come up. I will definitely be purchasing more accessories here, and it's nearby for repairs or maintenance needs. Their bookkeeping methods are a little dated; they accept only cash or credit cards, which they run through the old-fashioned carbon way. Receipts are hand-written neatly and in detail. I heartily recommend this store.

Our garbage disposal housing was developing holes, which spewed nasty food water underneath the…read moresink. Time for a new disposal and I am not going to fix it myself! Well, I tried. I plugged the holes with some space age polymer I found in the hardware store and that worked for a few months. After that fix no longer worked we called Combined Appliances. They replaced the old disposal with a new disposal and gave us clear instructions on how to keep the disposal in top condition. No bones! (Who puts bones in the garbage disposal other than serial killers?) Roughly 7 years later and my "new" garbage disposal was leaking, this time from a different area, but I knew it meant we needed a replacement. 7 years of almost daily use is a pretty good run. Again, we called CA and they came when they said they would, they fixed the problem, and again reminded us proper disposal usage. I have nothing negative to say about the company. They did what they were hired to do.

Contacted them early December. Very fast response initially. Technician came the same day. He said…read morehe had to order parts, but should be here the following week. I called them mid-week the following weekend and they said we can arrange for tech to come back with parts this Friday. I agreed and we confirmed that Friday. NEVER HEARD FROM THEM AGAIN! It's been almost 2 months! Obviously I've dealt with this myself by now!

This place has a lot of tools for a decent price. Even spray paint is cheap. The last time I…read morepicked up a can it was only $5 vs. $15 elsewhere. They have tons of tools here. Some are cheaper than the big orange box store. Sometimes not but there is usually overall a good selection of tools for a very good price. Their boxes of nitrile work gloves tend to be cheaper here than most places. It's definitely worth coming to check it out if you're in the market for tools, work gear and paint. Service is also friendly and can direct you to where things are unlike the big red box store.

This place rocks. Remember the old place much further east on Kingsway. Not bad then , but much…read morebetter now. Went in today and was immediately impressed how no one descended on me right away, in fact not at all. Had a good look around and found what I came for. Had some very welcome help, at the end that I asked for about hose nozzles. These folks know what they're doing. Why would you pay more for less quality elsewhere? I'll be back. The only hardware store in Mt Pleasant, and maybe, just maybe, the best in the city.