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Brookswood Appliance Service

4.6 (18 reviews)
ModerateAppliances

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8 years ago

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6 years ago

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7 years ago

Had such a great experience with Brookswood appliance! They were fast, efficient and fairly priced. Highly recommend them

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7 years ago

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13 years ago

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9 years ago

Fast, friendly, inexpensive. Very pleased with the support I received repairing our microwave.

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6 years ago

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11 years ago

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Review Highlights - Brookswood Appliance Service

Ran into one of the owners, Mike, while I was at reliable parts buying a new belt for my dryer.

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The Brick - Comparison to other side you see the seat cushion covers stitching on this side but not the other.

The Brick

1.5(53 reviews)
1.3 km
$$$

Purchased couch and love seat, set delivery time for Saturday they were a hour late driver told me…read moreonly had one piece told him to deliver it they never showed up salesman Sunny is like a turtle ,I had business associates coming over to watch the 7 game of world series how embarrassing is that I have no place for them to sit. All I hear out of the store we are sorry. they do not give a dam, never shop there

I walked into the brick store in Langley, was quickly grabbed by a pushy sales person named 'Karan'…read more - to make a long story short i ended up buying my fridge, stove and dishwasher and before I knew it a 500$plus insurance and 100$ charity donation. After that try as I may I could not get hold of him when I went into the store he just shrugged at my complaint. Appliances are not delivered and when I called someone at customer service , was told that they had not even started their journey from the warehouse and was told to call another number in Langley. Then was told that the fridge would come beginning of January followed by the dishwasher and then at a future date the stove. Frusterayed I asked my sale to be cancelled- this was when I was quickly connected to Karan meanwhile a young 'male' family member had also got on the phone because of the way I was being treated. Karan was super rude to the young man and me. repeated calls have basically told me that I am stuck till whenever and they have my close to 5000$. please be ver very careful having anything to do with this store- stay away from it I would like to add a suggestion. If you are a lady specially a senior please, don't go by yourself. I feel we are definitely targets for a hefty commission for the salesman

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The Brick - Other side couch sits 1 inch off ground a full inch shorter than other side

Other side couch sits 1 inch off ground a full inch shorter than other side

The Brick - If you look at the stitching you can see a comparison to the other side where some cushions are stuffed more than others.

If you look at the stitching you can see a comparison to the other side where some cushions are stuffed more than others.

The Brick - Cushion was not stuffed properly and you can see my wall through my couch

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Cushion was not stuffed properly and you can see my wall through my couch

Coast Appliances

Coast Appliances

1.9(24 reviews)
2.6 km
$$

Review for Coast Appliances - Langley Location…read more I purchased a freezer from Coast Appliances on October 16, 2025, and was told delivery would take about two weeks. This worked perfectly for us as we had a side of beef arriving in early November. At the beginning of November, I followed up on the delivery date and was informed it had been delayed until the end of the month--but was assured it would arrive then. Because of this, I had to make arrangements to store the beef elsewhere until the freezer arrived. On November 28, I called again to confirm delivery timing and was told it had been delayed yet again--possibly up to another 90 days due to a manufacturing issue. I spoke with the manager, Steve, who simply told me it was "out of his control" and directed me to their fine-print policy. When I asked whether they could provide a temporary freezer or offer a comparable model to honour the sale, he refused. The next day, I went to the store to speak with him in person. Steve again refused to take any responsibility or offer any solution. When I requested a full refund, he said it would be processed the following Monday--and then abruptly told me that I "could leave now." The level of customer service at this location was extremely disappointing. I have purchased from Coast Appliances before, but I was shocked at the rudeness, lack of accountability, and complete unwillingness to help resolve a problem that stemmed from their own delays. Not even a basic apology was offered. I will not be returning to this location and would caution others to be aware of their poor communication and customer service. Angie M. Langley, BC

We just purchased a dishwasher and microwave from Coast Appliance, and have had nothing but issues…read morewith their service. It started with the sales rep Ryan. We went is with a model in mind to purchase but, due to the availability of stock (most seemed to have a 2 month wait list, according to him) we switched and settled for Samsung appliances for each. We had asked for an estimated delivery date, so we could book the install (the install was not something that they arrange for you, so be warned) and he said that he could not give one and to check in a week. I called a week later, and was told by Ryan again that Samsung does not provide estimated delivery dates, which makes no sense when you have to book an install that is also sitting at weeks away for schedule. I advised that I am only looking for an ETA, and if there were delays, I understand as I also am in sales and understand supply chain issues. Ryan responded that he would not provide an ETA, and "maybe he should discuss this with my husband as I clearly didn't understand". The demeaning way he treated me was out of line. I hung up and called back to speak to someone else, and was provided with the ETA of delivery with no issue. I made an official complaint with the manager, Shannon, of the Surrey/Langley store and was assured that Ryan would be pulled off our file. I booked the install with the installation company. The next day, Ryan advised the install company to cancel my appointment, without authorization from me or my husband. When the day came to have the install, it was discovered that the entirely wrong dishwasher was ordered, and the one we were given had no stainless steel plate on the front. The dishwasher is a complete eyesore and looks awful. We are currently in the process of listing our home, and now have to put all of that on hold as the kitchen can not be photographed or shown with the dishwasher looking the way it does. The resolution from Coast appliance was to completely replace the dishwasher with the right one. This is now not only holding up us listing our home by a week, but is also causing me to take a minimum of 4 hours off work. I have called the regional manager Gabby, multiple times and have yet to receive a call back. The only compensation that has been offer to us is $100! How they feel that is adequate compensation, when it doesn't even cover the cost of my missed work, not to mention the delay in selling our house, is beyond me. Do not use this company to purchase your appliances. It is not worth it. The additional work you have to complete in the installation and general follow-up is not worth any amount you may save on the purchase price. Find a company who values their customers.

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Coast Appliances - Coast Appliances - Surrey/Langley

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Coast Appliances - Surrey/Langley

Fuller-Watson

Fuller-Watson

3.0(8 reviews)
12.0 km

While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

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Fuller-Watson

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Brookswood Appliance Service - appliances - Updated May 2026

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