I wanted to share my experience with Tail Appliances' extended warranty partner, Commerco. When my…read moredishwasher stopped working just after the one-year warranty ended, Maytag was able to schedule a service visit within a day. However, once I realized I had to go through Commerco, I ended up waiting three weeks for an appointment. If I had known it would take that long, I would not have opted for the extended warranty; instead, I would have arranged for repairs myself and saved myself the hassle of washing dishes by hand for three weeks. It's something to consider when deciding on an extended warranty!

Emily, why did I assume good intentions when you offered a solution-knowing it was all talk. My…read morehusband has called and emailed your business multiple times, and guess what, no response. Not surprised. Ridiculous

Post-sales support is terrible - very bureaucratic. I had much more success dealing directly with…read moreWhirlpool, the manufacturer

We purchased a dryer from your Abbotsford store 3 months ago. Five weeks ago, it died mid-cycle. We…read morecalled the store, they in turn requested a service call. It took 10 days for a repair person to come out. They decided, for whatever reason, that it was the motherboard that had gone on it. He said he would order the part and be back within a week to 10 days to repair it. Eight days later the repair place called to say they have the part and it would be another week to 10 days before they could send someone to install it. As this was completely unacceptable, we called the store. Natasha spoke with my husband and could only give him the service departments phone number and that there was nothing else she could do, as she was going on holidays. He called the repair department and they put us on a cancellation list, but it would still probably be a week to 10 days. I called the repair place the next day and told them this was unacceptable. They had told us a week to 10 day and they would be back to install. They needed to stick with that time frame. They came 3 days later. Only to find out that their guess about it being the motherboard was incorrect and now they had to contact the manufacturer to get the schematic, why they didn't have this prior to diagnosing it in the first place is beyond me. So another couple days go by and the repair guy comes back and decides it's the motor. On a dryer that was 2 months old when it died. At that point we told the repair person, we do not want this dryer. We want to return it. He said they would probably just replace it. I called the Abbotsford store the next day, and lo and behold, it's Natasha that answers the phone. She knew who we were, as she referred to it as "the McMaster dryer". She immediately started making excuses, which pissed off an already pissed off customer even more. When I said, we just want to return it and get our money back, her immediate response was, we don't do refunds. When I said you make sure to get your vacations though right, who cares about your unhappy customers. Her response was, I am entitled to time off. I guess her customers being entitled to a dryer that works, was asking for too much. I told her I would be writing a bad review, she told me she didn't care. I gave her my email address and asked that she email me the contact information for her manager and the number for the service department, which she said she would, but 3 weeks later she never has. No one contacted us to let us know that you had decided to just put in a new motor until we contacted the store. At which time my husband stated we want our money back and Natasha again said, we don't do refunds. The repair, of course, was scheduled for the usual week to 10 days. We had already waited the week to 10 days, why did we have to wait another week to 10 days to have a repair person come out? They made the incorrect diagnoses. Today, almost six weeks after the dryer died, the repair person came with a new motor, unfortunately(for us), it was the wrong motor. So here we sit with a dryer that does not work and a company that doesn't care. Three more weeks and it will have been broken for as long as it ever worked. If I could give this place zero stars, I would.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I recently bought a matching washer N dryer set from JNB appliance at an unbeatable price. They not…read moreonly delivered my set as well as took my old set away. Then set up my new ones too. They gave me fantastic serve. Nice to know there is still a company out there that puts their customers first. And I would highly recommend them to anyone looking for new appliances. You won't be disappointed. Kathy Hartman.

From the owner: JNB Appliance Wholesale is a locally owned and operated appliance store in Chilliwack, British…read moreColumbia. We specialize in scratch & dent, refurbished and new appliance sales. Due to our discounted pricing inventory changes daily, so come by our showroom or contact us to see what we have in store. Our goal is to provide you with the same great product as the big box stores but at a fraction of the price.

I love this family-run business! We've been purchasing appliances from them for YEARS (and…read moregenerations!) and have had nothing but excellent service. Their selection is excellent, the customer service is BEYOND what you'll get anywhere else (seriously) and it feels so good to support a company like this. I recommend them to everyone I know.

Absolutely awful customer service. We chose to buy our appliances though this store thinking we…read morewould get good customer service. (being a locally owned business) We purchased 17 appliances for 3 homes with them in a six month period. We have had issues with one gas range since receiving it. Grand Pappy's sent a repair person to fix it 6 times in 7 months. The problem has still not been fixed. At what point will they replace the stove that is brand new and under warranty? They advised us to go directly to the manufacturer to replace the stove . The manufacturer told us to deal directly with the retailer we bought the appliance from. It has been over 3 months since the last time the repair man came and we are still waiting on a part they had to order. We have contacted Grand Pappy's several times to have this resolved with absolutely no success. It has now been nearly 10 months of them putting us off. After buying 17 appliances with them, we would have thought they would like to keep our business, but obviously they don't care at all about their customers. We will never purchase from them again.

Quoted for a used dryer part 3x the cost for the same brand new part online. Overpriced used part…read more Do not recommend this company.

I recently purchased a washer and dryer set over a month and ago, and even more recently got a full…read morekitchen appliance package. I worked with the sales rep and she was able to get me the best price around and was able to deliver right away! Recommend them to all my friends and family. Best price and service!!

My husband and I bought a mattress set from the Abbotsford Brick. Vipul was incredibly helpful from…read morestart to finish. We have dealt with this gentleman before and found the same. When buying a mattress he was more concerned with our needs, what we required in a mattress. He gave us honest advice, never rushed us but rather he encouraged us to take our time trying various, similar mattresses. We never felt pushed to buy a more expensive one but rather encouraged us to purchase one that met our needs. Vipul could certainly teach others the art of customer service. We were so impressed that we then decided that we would buy a mattress protector, pillow and new stove from Vipul at the same time. Matress has has been delivered and we are adjusting to the newness of it. We have been assured that we have a number of weeks to be sure that it is the set for us or else they will exchange. Looking forward to doing more business with Vipul in the future, perhaps he will be the manager by then.

Very horrible experience. I would not recommend buying anything from this location. The staff were…read moredishonest and misleading throughout the entire process. We went to purchase a king-size bed frame and mattress. Gurpreet was our salesperson. Initially, we wanted to pay the full amount right away, but he convinced us to sign up with their financing partner, Flexiti, instead so that he can earn some commission. He also told us that once the bed was delivered, we would have 48 hours to report any issues to Brick and they would help resolve them. When the bed and mattress arrived, there was a huge gap between the mattress and the bed frame. We understood there might be a small gap, but this was very noticeable and caused the mattress to move around. We emailed them immediately, and the next day Vansh, who said he was the supervisor/manager, called us. He claimed this was normal in all beds and I asked him if we could chose another bed frame as we reported the issue with 48 hours. He said we cannot do anything as there is no return policy or anything. You will have to keep it. At last we decided not to argue with them and thought to pay full money to Flexiti and when I received the statement, there was an extra $25 charge. After calling Flexiti, they informed me that the salesperson had added insurance to our account without our knowledge or consent. Overall, this was a terrible experience. I would never recommend this location to anyone. Maybe other locations are better, but definitely not the Abbotsford location.

This company is absolutely predatory. They sold a Beko refrigerator to our contractor less than 3…read moreyears ago and the ice maker has already gone out. They won't even come look at it unless we pay them $137.00 After we give them that then they will charge us for the repair and replacment. I will NEVER use this company for anything again and I hope no one else does either. I only gave them one start because this review won't post with 0 stars.

The worker james was very rude to me when I asked for help, he seemed very unprofessional and was…read moreinsulting. He was very condescending to me and not interacting how a fellow man should be. I'd fire him, and ask him if he's stopped beating his ex wife yet, he mentioned he did that, and it was very upsetting.