My husband and I bought a mattress set from the Abbotsford Brick. Vipul was incredibly helpful from start to finish. We have dealt with this gentleman before and found the same. When buying a mattress he was more concerned with our needs, what we required in a mattress. He gave us honest advice, never rushed us but rather he encouraged us to take our time trying various, similar mattresses. We never felt pushed to buy a more expensive one but rather encouraged us to purchase one that met our needs. Vipul could certainly teach others the art of customer service. We were so impressed that we then decided that we would buy a mattress protector, pillow and new stove from Vipul at the same time. Matress has has been delivered and we are adjusting to the newness of it. We have been assured that we have a number of weeks to be sure that it is the set for us or else they will exchange. Looking forward to doing more business with Vipul in the future, perhaps he will be the manager by then. read more

Very horrible experience. I would not recommend buying anything from this location. The staff were dishonest and misleading throughout the entire process. We went to purchase a king-size bed frame and mattress. Gurpreet was our salesperson. Initially, we wanted to pay the full amount right away, but he convinced us to sign up with their financing partner, Flexiti, instead so that he can earn some commission. He also told us that once the bed was delivered, we would have 48 hours to report any issues to Brick and they would help resolve them. When the bed and mattress arrived, there was a huge gap between the mattress and the bed frame. We understood there might be a small gap, but this was very noticeable and caused the mattress to move around. We emailed them immediately, and the next day Vansh, who said he was the supervisor/manager, called us. He claimed this was normal in all beds and I asked him if we could chose another bed frame as we reported the issue with 48 hours. He said we cannot do anything as there is no return policy or anything. You will have to keep it. At last we decided not to argue with them and thought to pay full money to Flexiti and when I received the statement, there was an extra $25 charge. After calling Flexiti, they informed me that the salesperson had added insurance to our account without our knowledge or consent. Overall, this was a terrible experience. I would never recommend this location to anyone. Maybe other locations are better, but definitely not the Abbotsford location. read more

their customer service is horrible. i bought an end table and was told it would be 2 weeks before I could pick it up. Well, it has been 2 weeks and when i called to confirm that I could pick it ip, they tell me it will be another 2 to 3 weeks before it is available. They never once contacted us to say there would be a delay. Needless to say, I will be going in to get a refund and buying from somewhere else. Even worse, they tried to tell me that what they had written didnt mean what it said and I was wrong. read more

By far the worst customer service I have ever experienced. I just made a $3000 purchase in November and I am only now receiving it. Customer service never kept me up to date as to when to expect the delivery, I always had to phone and find out myself. Now I am fighting with them to get a guaranteed arrival time for my appliances to be taken away, a service I paid for and due to an error on THEIR part, wasn't completed on the delivery date. This has been an absolutely appaling experience and I highly recommend never buying appliances from here. read more

What ever you don't let them talk you into the extended warranty , it's a scam. Bought a fridge 2 years ago and had nothing but problems. I have had to throw all my food out 3 times. First my ice maker broke and they told me l would have to unplug my fridge for 48 hours in order to fix it .Immediately after he fixed the ice maker my freezer stopped working and that took 2 months to fix in the process of fixing the freezer he broke my fridge .I'm on day 11 now with no refrigerator. And to top it all off when l pulled my fridge out from the wall so l could clean up all the water my flooring was buckling. He didn't even put all the scews back in , just left them behind the fridge. The insurance company won't answer my calls, l waited on the line for 75 minutes. I've left several emails and nothing. I had to put in a new claim for my fridge and there repair man broke it. read more

Worst costumer service. When the this Brick location to look at a fridge, told the sales person Id be back the next day, they said not to come back the next day because they weren't working and wouldn't get there commission. After purchasing the a new fridge trying to install the freezer handers discovered handles were faulty, called the brick, they said wasn't there problem even though they just delivered it 2 days previous. I will never waist my money there again. read more

I'm just writing this to thank Prabhdeep Kaur at the Abbotsford Brick store for her amazing customer service. From helping me set up financing and payments to helping me with a price drop match that came up after I had purchased a new tv from the Brick, at all times she was professional and quick to help out. I can't recommend her enough. Thank you again for all your help! I'm enjoying my new tv immensely! Sean read more

My husband and I were at the Brick to find him a new TV and a freezer. PANKAJ V was very patient and a wonderful help. Thank you so much.

Broke hallway light delivering our bed. Refused to pay our strata bill because it took too long for them to have the light replaced and billed during covid. read more

The Brick - Still happened even if you excuse yourself from responsibility! $10,000 spent and $85 is breaking your bank? - Electronics Near Me - Abbotsford, British Columbia

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Edited again to add: On April 27, the Brick responded to my review (see below) asking me to contact them again. I did so, and have heard absolutely nothing back. The longer this goes on, the more I am determined I am to never use them again. That is a shame too, we are moving in The new year, and needed a whole lot of new furniture for both indoor and out. Guess where I won't be buying it from. Again, this is over a $200 table. read more

M My rating is a zero but the freezer didn't work after six days they wouldn't do nothing absolutely nothing for me except give me the runaround told me I had to get a hold of the manufacturer I didn't buy it from the manufacture I bought it from the brick the manager at the store was rude the sales lady absolutely would not let me talk to the manager that many times I called during the day I lost $450 worth of fucking meat and I'm not happy if you ever think about buying something from the brick think twice buy it from Costco you'll never have a return policy that you have to deal with read more

We are appaulled at the very poor customer service experience we have received through The Brick in Abbotsford, BC. We have spoken to them numerous times over the phone and in person and have not been able to have them effectively deal with our issue of peeling on our couch set. They have at one time offered us a 75% reimbursement towards a new couch set to be purchased from them and now (June 23, 2020) are offering us 50%. Every time we have gone in person, they have not been able to have a Manager speak to us about this. We waited for over an hour at the store today and the Manager was of no avail. We have been struggling to have this resolved since September 2019. Why are they making people pay for warranty coverage when they are not acknowledging and are failing to comply with the protection plan. read more

We waited 45 minutes for a return to be done. The first person started the return and it seemed like it was more important to go home then to finish Our return. They had to get the manager to come over to help put stuff I'm the computer then left. He had to come back and enter more stuff but then they couldn't seem to get the return to work or to even have it go through. They then had to get the fourth person to come up and help with the return. This guy was not a manager but just regular associate and he knew what to do and once he got there it was done quicker. But there should be more training for returns as well as customer service here. We shouldn't have had to wait 45minutes for a return of 2 items. As well the people behind is shouldn't have had to wait 45 minutes to pay a bill because they don't have anywhere else in the store to make a payment on a bill. read more

Bad! Bad! Bad! Find a place where they respect you! Customer service 1/10 Ability to screw you over 10/10 The sales consultant was really professional at first, but when we had a bit more questions as usual, we felt it he was loosing interest in us. As soon as we moved to the cheaper units, he's original enthusiastic approach died out completely. We have found a unit. We wanted to buy two, didn't negotiated so he can have his commission for that 15 minutes he spent with us. He said the units are out until the end of the month. He asked for a deposit, I said call me when it's here and I give you the full payment over the phone. I asked if that's okay? He said yes, than we moved on. Now it's getting close to the end of the month and the chairs are for my parents, they have some painful back issues so they were looking forward to the new chairs, that they found extremely comfortable and it would release them fro. The pain that the old chairs are causing. So I call in, and a very lovely lady picked up the phone(shes the manager) , she was professional and kind, (kudos to her) , but she had to deliver bad news. Her colleague did not even left a note about our conversation, so those chairs are not coming. We have to go for a hunt again and waist more and more time in different furniture outlets. So my advice to you: -Avoid this store, you can see I'm not the first 1 star review. -If your sales professional start to loose interest in you, just walk away, he/she doesn't respect you and he/she does not deserve your business. read more

RUN THE OTHER WAY! I'll make this as short as possible but dealing with this single transaction has taken an entire year & we still have missing pieces from our order. We've just completed a year long gutting of our house, spent hundreds of thousands. We were overdue & overbudget but the most stressful part was dealing with this Brick sore. BOXING WEEK 2016 We need everything but we just started massive renos, delivery would be 6 months plus, The Brick agreed. We drop $20,000 The CALLS 4 months later the harassing phone calls about taking delivery start. Up to 3 times a week. After 3 weeks of this we stopped answering but the calls kept coming. MISSING PIECE #1 Yay renos are done! Delivery guys see we're missing a piece. They tell us to talk to the store & it should take a few days! HA! The re ordered part doesn't come after 2 weeks. the store reorders. It take another 1 week. We are now 3 weeks past delivery date. THE OTHER MISSING PIECES Hubby & I go to finish the bed & find that there are more missing pieces! Our bad for not checking after that first piece was found missing... but also assembly team's bad. Same story on these pieces. Re ordered but haven't come. TODAY We're now over a year from purchase date, almost 3 months from delivery date & yet to have a completed order. I'm not one to complain & always think people are trying their best. Even their Manager said he'd be much more angry than I have been but I guess in this case, their best is really not good enough. I'm typing this after they called to delay delivery of out final pieces... again. ACCOUNTABILITY I asked for the Store Manager's email, they don't give that out! What kind of manager makes herself so unapproachable? Head office website has no phone numbers & I have received no email response! Save yourself some heartache & go somewhere else... GO TO IKEA - they are never missing parts & they have great customer service! read more

The brick warranty is shit & worthless. I would give this place 0 stars if I could. Don't ever shop at this place all they do is bullshit people into buying the warranty but when time comes they don't wanna do anything. This place does not care about their customer's, they only care about taking your money and after that your on your own if you have any issues. It looks like teaching their employees how to bullshit customers into buying warranty by telling them " if you have any issues we would be more then happy to help" but not telling them the fine print that if it's "normal wear and tear" we not going to help you is part of their training. I had spoke to the "Operations Manager Nena" & she gave me nothing but bullshit and basically told me I'm on my own and she can't do anything about it. My sofas look like complete shit & they are telling me it's "normal wear & tear" & that warranty doesn't cover that. I spent over $3000 on my sofas & over $500 on warranty for them to tell me they can't do anything about it. read more

Absolutely TERRIBLE company with even worse customer care. Definitely do not reccomend shopping here and I will NEVER return. Waited 2 months for my couch and after 5 incorrect delivery dates, finally the delivery truck shows up and it's the WRONG COUCH. Spent over 5000$ on a couch and TV and this is the thanks I get. They're now saying I can't return my couch because it's a "package deal" and the TV is "used" and offering no compensation for their mistakes. Taking this up with head office. read more

will never, ever, ever, ever ever buy from here again. a couch we purchased from here completely fell apart within the first year of use, and we are not rough on our furniture. customer service is a NIGHTMARE - you always just get sent to a call centre and the person you're talking to always seems completely clueless. the sales rep who opened the Brick account for my boyfriend entered his personal information wrong - spelling his name wrong, and entering the wrong phone number, so when they were supposed to contact us regarding delivery (which was twice, once when we purchase the couch, the 2nd time when we sent it to be fixed) they couldnt get a hold of us. even after asking 3 separate employees to correct the info in their system it remained incorrect!! so annoying!! as mentioned above, we had to send our couch in 1 year later to be repaired - staples had starting ripping the center cushion, and the recliner on one side did not close properly, among other issues.. this was a horrible experience in and of itself. we phoned in mid-December requesting the pickup, and the CSR told us we would be called back by a 'technician'. this 'technician' did not call us back until late January, showed up 2 weeks later to look at it - and then tell us in another 2 weeks they could pick it up and take it to their repair centre. when we got it back they had fixed about half of the issues we pointed out, but not all. definitely not worth what we had paid for the extended warranty; we were so unimpressed. we just got rid of said couch, 3 yrs after buying. overall- terrible quality furniture, terrible customer service reps, annoying salesmen who follow you all around the store. will never buy from here again, and i know a lot of folks who have said the same. read more

At all three visits to this store we were underwhelmed by the level of service offered. The sales staff was condescending and not eager to offer service. We were determined to buy a mattress set, and an expensive one at that but at every turn there were obstacles: mattress not easily available, delivery delayed. When the mattress/box-springs were delivered they supposedly didn't have room to remove the old mattresses (what about the space vacated by the new mattress?) and on and on. It was like pulling teeth to make a purchase here. We will not return. read more

Went to the Abbotsford location on Monday and the regular price for a coffee table was at $399 and the sales person said not to worry about the tagged price and that he would give it to us for $280. My wife and I went home to ponder about it to see if it would fit our living room and if it would work for us. We decided to go ahead and make the purchase on Friday and now the said that they could not sell to us for that price as the sale is over so it would only be a small dicounted deal if we were to buy it since we didn't want the end tables to go with it (trying to up sell us). Felt they were not wanting to really make a sale as I said that I would purchase the table for the first quoted price they gave me on the Monday and they were too good for me. I think they should go back to customer service school. Have made other purchases in the past but I will not go back there again. There are a lot of other stores out there. Too bad I can't give you no stars as that is what you actually should receive. read more

I was at the brick in abbotsford on black Friday, the long and short of this story. They sold me a broken chair. Warning' look at the inner working of their furniture, this chairs frame was built with crappy press board one inch by four, my fault I didn't look before the purchase. For five hundred dollars, you would think quality could be attained. Thankfully I was able and returned it the next day. PS They had also failed to tell me of a ninety dollar fee for the brick card..... I will not shop at the brick again... read more

If I could give 0 Stars I would - customer service doesn't exist, standing behind the customer being happy with your products doesn't exist at management level - having dealt with the most condescending man in Abby store - doesn't let you know who you are talking with ignores e-mails and doesn't call you back and then is very testy when in person. WOW BUDDY after dealing with the store many time and purchasing quite a bit through the store over the last year - the lack of customer service at how it feels to finally be done with you is good, my future spending will definitely not be with your chain of stores ever ever ever ever again!!! read more

Worst customer service experience ever. Came into the store, purchased a sofa set for my grandparents as I was from Toronto visiting for a few days. Their delivery dates were not within my schedule since I was leaving so I asked for a pickup for the next day in Burnaby. Came into the store the next day to pickup my invoice so I would have the appropriate paperwork to pick it up, and they told me that there was a glitch in the system and I would not be able to pick it up until they confirmed everything was okay. So I told them to give me a phone call and they said they would in 25min. They did not, so I decided to call them back in 3 hours and they told me they would call me back again in 15min. No phone call was received yet again. So I returned the day after again in person to see what was going on as I was leaving the next day. The first thing they tell me is "everything is now under control". No apology was given at all, only excuses for not calling back. I wait 20min and they again seem to not know what is going on. I then asked them for a refund since nothing was clearly being done. I tell the customer service working at the time "Anil" that I was going to put in a complaint for his horrible customer service regarding no call backs, rude comments, and lousy attitude and he responds to me that he wants to know my name for abuse to head office?? My name was clearly on the invoice. I even asked his coworker "are you hearing what your colleague is saying?" And even he acknowledges that there was no abuse. Anyway worst service avoid this place for dear life. read more

All I can say is that the service from the Brick is extremely poor and unprofessional. I had contacted the Brick regarding our move from BC to SK because of the delivery of parts for our sofa. The Brick informed me that they contact me when the parts are in. Within a week, we moved to SK, and learned from our next door neighbour that the Brick dropped off the parts (the cushions) in front of the door step, no calls and no one living in the home. Any this, I have been speaking to Joanne at the Brick numerous times, and the follow up was horrible. They did not pick up the parts on time as mentioned and did not call me to redeliver the parts to our new home in SK for almost a month. According to Joanne, it's only a few weeks. To make the long story short, customer service is extremely poor . Very disappointing and frustrating, as I told her that I have no time to follow up with this every week with them and they should be doing their jobs. read more