This company is absolutely predatory. They sold a Beko refrigerator to our contractor less than 3 years ago and the ice maker has already gone out. They won't even come look at it unless we pay them $137.00 After we give them that then they will charge us for the repair and replacment. I will NEVER use this company for anything again and I hope no one else does either. I only gave them one start because this review won't post with 0 stars. read more

The worker james was very rude to me when I asked for help, he seemed very unprofessional and was insulting. He was very condescending to me and not interacting how a fellow man should be. I'd fire him, and ask him if he's stopped beating his ex wife yet, he mentioned he did that, and it was very upsetting. read more

I replaced my dishwasher, and James was very helpful. The Sharp model has LED lighting. Super quiet plus a heavy duty pot/pan cleaner . The installation was done by Jett. He was extremely detailed and did a wonderful job Installation includes haul away. No pressure sales. 2021 stove 2022 refrigerator 2023 dishwasher So I am happy read more

Bruce and Colin are a great resource in building our homes. They provide timely estimation, have clear communication, and deliver quality products. West Coast Homes enjoys working with DeWaard & Bode! read more

I went in to get dryer parts and had to buy a new heating element. The element was $70 and I needed a sensor for $54. I bought the element but the sensor was out of stock so I went home to order a genuine part delivered the next day on Amazon. So on Amazon, the whole kit with all three sensors was $25.79 and delivered the next day. These guys mark the parts up almost 500%. That should be illegal. Beware the unsuspecting buyer from these crooks. read more

I have purchased thousands of dollars in products in the past ten years, have always had a very good experience dealing with this company ,however I had an issue with my washer dryer which I purchased 1 .5 years ago with extended warranty it stopped working so I called service department they sent out a tex to check it out he said it was the control panel he said he would have to order it several days later he returned to replace it , he then found out that the problem was in the electric system, they now want me to pay the service charge, I don't mind paying the service charge but the service Tex did not do a good diagnosis of the problem,I got a very bad attitude from Wendy In The service department read more

Jacob came out to fix our dryer and was super kind, knowledgeable about what was going on and fixed the problem and was out the door within 25 minutes:) read more

Don't believe their gimmick that they are the 'price leaders' or they will 'match' competitor pricing. It is NOT true!!! I went in to buy a refrigerator that was on sale at every local store - Whirlpool had special incentives. Every other company had the price $200 cheaper. I asked the salesperson to match. He said he would have to get manager approval. He left to speak with the manager. The response was, "The manager said to buy it elsewhere as our profit would not be large enough if we price matched this item." I bought it elsewhere. I will NEVER, EVER purchase anything from DeWaard & Bode. What a joke!!! read more

Will never buy another item from them again. Washer Dryer unit I purchased exploded after 14 months. Warranty was of course 12 months, go figure. Between the $150 fee just for them coming to look at the machine and the parts and labor it cost me $800 just to get it running again. I was told by Bren the service manager that he would contact GE to get them to cover parts and I would only have to pay for labor. Well turns out I still had to pay for some of the parts. All in all it took several weeks just to make it all happen. You will be better off buying from a big box at a much lesser price trust me. Not happy. read more

If there were zero stars as a choice, that's what they'd get. The service department is awful and extremely poorly managed. Over a year ago, we ordered parts & paid in person for the parts at the time of our order. Nine months later, we had never heard from them again. I went in person to check on our order & was told "those parts are discontinued." And, ? They had pocketed our money because we prepaid for the parts that were not even orderable. We were given a refund after I went in person to request one - 9 months after ordering the parts that were never ever ordered. And, now, our washing machine has been broken for nearly a month. We chose to delay a scheduled repair day because we can only do the 3-5P repair time, and wanted to guarantee a day when 3-5P would be possible. Then, today (the day of our scheduled repair, after waiting a few weeks for an opening that fits with our schedule!) we were told that they cannot "always guarantee a 3-5P repair time" and that we needed to reschedule for another week out to 'try again' for a 3-5P repair time. The service department is sickening. We've been loyal customers for 20+ years and will now be taking our business elsewhere, and I strongly encourage others to steer clear from certain disappointment. read more

The disappointment is this place could be a winner. Locally owned, huge selection. And given the diminishing quality of nearly all modern appliances, they appear to have filled the gap by providing service. "We Service What We Sell" is the companies motto. Like many local, I relied on this explicit promise of support and filled my home with what I understood were some of their most reliable appliances, and ones that would best fit the needs of my home. But there's a reason there are so many 1 star reviews. The company simply doesn't have the resources to support the products they sell. In the best case scenario it's now about a month before you can be seen. The dispatcher is over worked and there seems no reliable way of communicating what your problem is so that when they do arrive, they can actually repair it. If you are lucky enough to get one of their repair people to show up, they will have little or nothing accurately communicated from the dispatcher or the previous repair person, and so they will order a part which is on back order, there will be weeks or months of waiting, and when you check back there will likely be no accurate record of what you have already communicated or even what the last repair person communicated. It's now September and I've had a dish washer and clothes washer fail in May. More than four months I'm still waiting for repairs on either. (If a landlord delayed repairing a tenants basic appliances this long, they'd rightfully be out of business) Dewaard and Bode simply don't have the personnel to repair their appliances, or even a system that allows you to reliably explain what is going wrong with the product you purchased (even if you are one of their customers, and even if you purchased one of their repair plans.) The frustration shows in their workers, and they often take it out on the customers. I've had one repair person I waited weeks to schedule and hours to appear tell me how rushed they were and walk off before a repair is complete. I've had the dispatcher cancel appointments I'd waited weeks for because I had an emergency and and left them a key to get in. There are a lot of tactics to shift the blame back to the customer that seem well rehearsed. The defects never seem to be the products, always the customer. The miscommunication seems at times to be deliberate. I've called weekly or more during this period, sent emails with videos showing how my appliance isn't performing and the all have seemed to vanish into the ether Based upon a recent bill which exceeds the cost of my appliance which still has not been repaired, excessive billing appears another form of retaliation for asking them to actually stand behind the products they sell. I also have begun to question the quality of the mark-downs in their warehouse, as these seem especially problem prone. I've asked for the history of the appliances I've purchased, and been ignored. Though truthfully I can't tell if the lack of response is evasion, or simply an overtaxed system with unhappy angry workers who don't have the time to respond. In the context of COVID, not having access to appliances goes beyond poor performance. If one is supposed to access hand sanitizer, and wash hands at every opportunity, how is one served if they can't have access to clean clothes or dishes after investing a four digit figure in their appliances? At point of sale I, like many was told, if Dewaard and Bode can't repair a product you purchase from them they'll replace it. That was part of the package I was told I was getting and why I purchased from them. I've even managed to extract the promise of replacement if no repair could be performed from a supervisor in my many communications. Yet after my most recent visit, one I've waited months for, I've no reliable appliances, and now been emailed a bill that seeks to extort me inordinate amounts of money for repeated bungled performances, with a four figure cost higher than any of my individual appliances. Additionally the time I've taken off from work, and lost hours communicating and communicating the same facts over and over again, taking days at home hoping their technician will show up, have long surpassed the cost of the appliances I've purchased. There's a reason DeWaard and Bode's most common review is 1 Star. I was an enthusiastic customer they've turned into another. read more

Went in to buy a freezer as they were the only ones in Bellingham to have the size I wanted. I was told free delivery and paid my bill. After I left I noticed a hookup charge listed for $19.95. I went back and asked why it would be $19.95 to put a plug in the wall? I was then told "Well the delivery is free to your home but not in your home. Because of liability we charge the extra fee to cover liability." This is what that clown of a salesman actually told me. If there were any other options I would have told him to shove the freezer and refund me. I did get the $19.95 back though. Stay away from these clowns. read more

Upon entering the store my wife was not greeted nor acknowledged as she passed customer service counter on way to appliances. After doing our own research we knew what we wanted but wanted to ask qualifying questions to confirm purchase. The sales person didn't seem to care or show real interest or sales drive at all. After going ahead with the most expensive dishwasher they offer, we were told we would be contacted on Monday to schedule delivery and installation but never received a call, nor a reply when we called to check. No contemplating going in and getting a refund and never doing business again. read more

My husband and I will be purchasing a range and washer soon. At this point, we are just looking around and seeing what's out there. While we were out and about running some errands, we happened to be near the Dewaard and Bode outlet and thought we would check it out. Seriously, 15 minutes of my life I will never get back. I felt like I was in a car dealership. The salesperson was super arrogant and like he was doing us a favor. He greeted us and asked us what we were looking for. I said, "we are just checking it out". He said "it"?(image that in an arrogant tone). Unfortunately, we couldn't shake him off and he wouldn't let us just look around. He sauntered around the sales floor with his hand in his pocket. I'm personally not a needy shopper and would prefer to look around and seek out the assistance and advice of the salesperson if we found something that caught our eye. I'm glad he was very knowledgeable, but man, he talked so much about appliances we weren't interested in. So much information we could never fully absorb, trying to get us to purchase more expensive appliances. Unfortunately, I won't go back in there because of the intimidating "car salesman" vibe. read more

Poor service & will not take your 1 year warranty repair seriously. We purchased all of our appliances (refrigerator, oven, washer, dryer & dishwasher) all within 3 months from DeWaard & Bode. The Fridgidaire refrigerator made a struggling fan noise and they came out 3 times in the 1 year warranty time to "try" to fix it. Instead of fixing it they only did the bare minimum like wiping out the ice build up inside the ice maker, then the 2nd visit to determine that it needed a new seal. Waited for the seal to finally come in & they replaced it and it is still making the noise. I was assured if it continued they would do the repairs out of the 1 year warranty as long as it was the same issue occurring. Now they will not fix it since we are out of the 1 year warranty. From the start I would show them videos of what I took of the noise the fan made struggling to run & when I opened the door it would die out. I suggested over and over I really though it was a motor or fan issue & my concerns of running out of time with the 1 year warranty. I don't repair appliances but it was obvious. Last call the poor employee just kept apologizing and saying he couldn't get his supervisor to do anything and I needed to call with in 30 days after the last repair. Oh well these guys are a scam like so many others. You think you are shopping more local with more local service but don't be fooled. They will BS you all the way through. read more

They are a terrible store. Bought my washing machine less then 3 months. It broke and they wouldn't help me or return my phone calls. I grew up with the dewaards and bodes and I know they wouldn't like the way their names are put to shame. Poor service totally! I bought all my appliances there, no more. Going to somewhere else read more

I called when they were open but got a recording that indicated someone would call me back. 4 hours later no call back so I called them again. The service department hung up on me. I called back again and was told the person was now at lunch. I explained that I wanted to use them but I haven't heard from anyone. I also asked if they wanted my business. The person was openly amused at my question. She asked for my name and number still amused almost laughing. I will never use these fools again. Totally disappointed in how I was handled especially after spending a a few thousand dollars with them over there years. The place has gone down hill big time. read more

Horrible! Go somewhere else. Not only did they get our address wrong and were incredibly hard to get a hold of to correct their mistake, but they forced one of our friends to switch out all the food (we were getting a new fridge) after they had reassured my roommate and I that they would take care of it (we were both at work all day). They were incredibly rude and literally sat and watched and flat out refused to give any help/assistance whatsoever, even after being asked. If I could give them negative stars for a review I would, -5 stars. What would have happened if our friend didn't just happen to be there? Would my roommate and I be out hundreds of dollars of food? Seriously go somewhere else, ANYWHERE else! read more

Stay away! We have been left without a working refrigerator for 9 (!) days while they try to fit us in for a repair (a warranty repair on a part that was replaced 2 1/2 years ago, why they don't just replace the fridge is another issue). We are a family of 5, and not having a working refrigerator is UNACCEPTABLE. It is impossible to get a hold of the service department and when I do I'm met with no answers or solutions. I will NEVER buy anything from this company again, their warranty is a joke and their service and customer service is even worse. read more

So... We bought a new washer in March 2017, it is less than 2 years old and it is broken, these guys want over $100 JUST to look at it, not to fix it!! I guess I will never learn... This will DEFINITELY be the LAST appliance I buy from them!! read more

Had a microwave at a discounted price. Staff was helpful. Delivered and installed within a week, just as I wanted. Technician was cheerful and kept my kitchen neat. Perfect in every way. read more

So when Steve and I got home late afternoon on the third, we found a puddle of water standing on the beautiful wooden kitchen floor. It was coming from the refrigerator. It was close to 5:00. The freezer was defrosting and the refrigerator was 55 degrees. We called every appliance repair in the area and no one could get out to even take a look before the 14th!!! We had wedding leftovers and lots of food at risk. Everything was still cold and frozen, we caught it just in time, but all the coolers were still in Birch Bay, since we didn't have room in the car to bring them home after the wedding. We decided we had to get another refrigerator since we were left with no other options at 5:00 pm the day before a holiday. We first went to Costco but realized when we got there, Steve didn't have his wallet. We came back to the house and looked and looked for it, we searched the cars, it was no where to be found. We started calling all the places he had been since before the wedding as he hadn't used his wallet for days. We finally found it in a pair of sweats in his suitcase. Then we headed to Home Depot, since we found out Costco wouldn't deliver unless we ordered it online. To make this long stressful story shorter, we went to four places near our home and no one could deliver a refrigerator or they didn't have any in stock until the 7th. We finally found a very reputable locally owned appliance store that was still open and yesterday they delivered our new refrigerator! Shout out to Dewaard and Bode of Burlington they came to our rescue!!!! Justin (our salesman) worked hard to help us and went above and beyond to make sure we didn't lose a thing. He suggested we put dry ice in the frig and the freezer. It worked!!!! Locals are more interested in helping when there is an emergency!! Buy local, buy from your friends, they care!!! read more

I went in with my wife the salesman tried to oversell us on a front loaded set of washer and dryer. We asked to look at clothes dryer only. I spent just under five hundred dollars on a Whirlpool Dryer, cord and disposal. Listening to the customer is sometimes the hardest thing a salesman does, however it is important. I don't know if they offer extended warranties or even what the warranty on the unit covers. Training the salesman is not the customers responsibility. read more

I have bought three major appliances from D & B. They always seem to offer great prices and great service during the process. However, this last time on my third purchase, I had a pretty significant problem with my refrigerator. They came out within just a few days of the issue to diagnose the problem. Unfortunately the problem persisted and continued to be subject to additional problems thereafter. Much to my surprise, DeWaard & Bode offered whatever they could to fix it after realizing a replacement part would take months to arrive. They were able to get me a completely NEW fridge seamlessly. I told the manager I spend lots of money there and intend to continue to and his response was 'That's great, but honestly I just want to do the right thing every time when we can. Even if you were a first time shopper with us, you're important and we want to be able to continue to do business this way'. I'm absolutely blown away. I was given a full refund and will be going in to pick up my new fridge this week. What great folks, great company and above average service that far exceeded my expectations. My family and I have went from feeling frustrated to beyond satisfied. Thank you to our sales crew, the nice service advisor, the prompt and thorough technician and the generous service manager. I look forward to continuing our business relationship and encourage others to do the same. Shop local, stay local, be kind and they will do the same in return. Thanks again. read more

Always find good deals on appliances here! Friendly employees and pretty knowledgeable. If you don't mind some imperfections on your appliances try this place out. Wide variety too! read more

We bought a top of the line double oven, with lots of problems. Wendy in the service department is one of the rudest people I've ever dealt with. She is very unhappy with her job and passes it on to the consumer. 4 weeks out to get a repairman. They don't need my business or yours. read more

The fridge in my rental died and I needed a new one asap. I didn't want to spend a lot of money on it, so I thought I would check out the discount store. They had exactly what I needed and it was at the price point I wanted. The sales staff was very helpful and knowledgeable. They were even able to deliver it next day!! So over all I am very pleased with my experience. read more

D & B's Outlet Store was our first and last stop during our hunt for a new washer/dryer. Our sales guy Kyle was quite helpful during both visits - he knew his stuff, patiently answered all of our questions, made good recommendations about different brands and models, and was personable. We got $100 off in coupon savings on top of an already good price and left happy with the overall experience. Also, we had a hiccup with installation - our bad - and they rolled with it and came a day later. read more

We bought a well-rated Samsung refrigerator that turned out to be a total mess. Dealing with Samsung was very difficult except for the exceptional customer service we received from DeWaard and Bode. Their service department was attentive, competent and supportive throughout the process, helping to get compensation from the manufacturer for parts and, once all repair options were exhausted, to assist with a refund and replacement. The staff at DeWaard and Bode could have abandoned us, but, instead, they made sure that the problem was ultimately resolved. We will definitely continue to do business with them in the future. read more

Don't waste your time - the sales guys weren't familiar with their own products. The guy "showing" me appliances was gazing out the window and didn't even hear my questions. I was prepared to spend a couple thousand dollars on the spot. read more

Never received a call back about what day they were coming so I had to keep calling. Came outside of the time scheduled - did call 1 time from a odd number but never left a message to warn me they were coming early. Sales people in the warehouse were unfriendly and never asked us about a warranty even though he wrote on the receipt that we declined it. read more

Very disappointed with service and. Quality of gas range I bought from them.

I bought washer and dryer both whirlpool from the outlet and all I can say is that it was $1600 down the drain I was sold crap I put my clothes in the washer and leave to do errands and I come by after 3 hours and my washer is still running his happens to me twice a week so now I can't leave my house when I do laundry so much energy and water wasted called the manager Bret twice he said " we only return if customer deserves that the product be returned" WTF that's what I get for giving them my money. read more

Go check out the outlet center and talk to Terry. He's very knowledgeable and helped me figure out the fridge that would best fit my needs.

What has happened to these guys? Abysmal customer support. Received a broken dishwasher that flooded my kitchen. Turns out they knew these were bad models, but sold them to me anyway even though I bought a full kitchen package from them. When I called to have them fix it they tried to make me feel like it was MY FAULT, and when trying to correct their incorrect information, they talk over the top of me and make me feel completely BULLIED. They refused to offer any help except to charge ADDITIONAL FEES to fix their faulty equipment that damaged my brand new house. Doesn't matter where else you look for appliances, just DON'T choose these guys. read more

I just went into the store to look into setting up an outdoor kitchen/BBQ area and looked around for a couple minutes. The gal at the front desk was super friendly which turned out to be the only highlight. The sales person who greeted me was nice enough, and even seemed knowledgeable but didn't really bother to find out much about what I was looking for, looked up a couple options on line and told me what he thought I needed (his recommendation seemed to based on nothing more than price). I asked about a particular company that does more high end outdoor kitchens and he told me that he had just done one for a professional hockey player and that they are normally about 15k or more. He then walked away from me and left me standing by myself at the counter. I guess this was where I was supposed to jump in and let him know that I make plenty of money to buy the same set up as I work as a successful sales training manager for a huge company. Hey Dewaard and Bode... Let me know when you want your sales people to get the help they need. A good sales person would have made you at least about 15k today. Doh!!! read more