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Haney Appliance & Sound

4.2 (5 reviews)
Closed • Closed
Updated over 3 months ago

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Fuller-Watson

Fuller-Watson

3.0(8 reviews)
0.4 km

While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

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Scott's Appliance Service

Scott's Appliance Service

4.0(4 reviews)
0.3 km

I thought I would take the time to write a review on this business since he took the time to text…read moreus his unprofessional thoughts. He came to our house months ago to look at our stove, and discovered it need a circuit board replaced. We decided to go through our house insurance, so we needed a quote to get the claim processed. We thought, we would ask Scott's Appliance since he did the original work. We asked him to come by and give us a quote; he gave a time and date and we confirmed. I took time off work to meet him, the time came and passed; he did not show. We called him and he just casually said he forgot? No sorry, no apology...? So he said he would email us a quote, so we accepted that method. He sent it over the next day without the proper insurance information, hours of labor or company letterhead. We asked for the hours, he sent them separately in another email. We texted back, we need it done properly on a full quote all together. His reply "Are you serious?" We commented back on his unprofessional comment, and he then came back with "I don't need customers like you." That is fine, we would not have you fix anything of ours again anyway! You need customers more than we need you! There are plenty more professionals out there looking to earn our money. I am looking forward to telling all my friends and family in Maple Ridge all about my extremely negative experience with Scott's Appliance Service.

Scott is very professional and knowledgeable about appliances. It's great to have someone in the…read morearea who you know you can trust, and is willing to give advice so you can avoid having any more issues in the future. Would definitely recommend Scott to anyone!

Haney Appliance & Sound - appliances - Updated May 2026

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