Great customer service! The clasp on my gold bracelet kept releasing, resulting in my bracelet…read morefalling off my wrist. This is stressful as I do not want to loose it. I went into Natalia Jewellers to see what can be done. Rather than try to sell me a new clasp he showed me that it just needed a bit of an adjustment, which he did on the spot and at no charge. He said the clasp spring is strong and this should fix the issue. He said that if I was worried or it loosened again, he could build up the gold on the attachment ring for a fraction of the cost it would be to replace the clasp. I love the integrity and care that he showed me. I will not hesitate to look at purchasing jewelry and taking in items for repair from Natalia Jewellers in the future. Totally recommend!

very friendly ,family owned business I had my Engagement…read morering custom made it was a pleasant experience I love my ring

Great place! I can wholly recommend the Gold Room. They continue to keep my ring clean and the…read moreclaws solid.

The Good: My ring was well done, clean and dipped in rhodium. Customer service was lovely (shout…read moreout to Jill) The Bad: They changed out my husbands date dial when we just asked for a new crystal. He ended up needing to send it back and wait for the right colour. Very annoying that they didn't ask or just thought no one would notice. To be fair, this is the second time this has happened (last time it was with another jeweller. I wonder if they use the same watchsmith..) I'll be back for whatever needs I have because the customer service was good and handled it all, but I'd recommend making sure you check your items.

Highly recommend! Ralph is a true gem on the North Shore! Ralph designed a custom engagement ring…read morethat met my criteria: timeless and refined but unique and bold. I was open to any stone and design. A tall order! Ralph took time to understand my lifestyle, likes, and dislikes to design a piece that reflected me. He created several options that we continued to tweak together until we landed. Ralph is patient and kind, and brainstorming was fun. He's passionate about his craft and knows lots about design and stones having been in the industry and making jewelry for many years. Thank you!

I got a bad feeling, I picked my diamond out specifically from a high end jeweller, they have all…read morethe right equipment to measure MY diamond precisely, then I'm told at Lugaro that my measurements on the certificate from Harlings are not the same measurements at Lugaro who DON'T even have the correct equipment. I better get my diamond back, it's only being resized no need to measure my diamond, I told them not to touch it! I'm VERY worried, I'll take it to Harlings to verify that it IS indeed the same diamond, I've been duped before not happening THIS time, I am sorry.

I purchased my engagement set from Super Gold Jewellers a couple of years ago & another set more…read morerecently - both times I had an equally great experience. They don't pressure you which is often the case at other jewellers & are always willing to go the extra mile. I asked them to make a couple of modifications to the tikka & earrings this time and they happily did so. Will definitely be coming back here in the future!

I went their to just look for some jewelry and when I was inside these two indian ladies started to…read moreforce me to buy right away even when I said no they started to beg me over and over again I asked them to buzz the door so I can leave and they did not do it and keep saying please stay dont go I said again and again to buzz me out finally they made this rude face and buzzed me out I quickly ran as fast as i can and got out of there safe. It was a very very very!!! uncomfortable experience I would not recommend anyone going their they do not give honest opinion on anything they want you to buy anything you look at. DO NOT GO THEIR AT ALL!!!!!!!

DONT GO THERE! I went there and bought some jewellery as…read morewell . But, for sure this was the first and last time . The staff is rude and and too desperate to close the deal.They do not want you try and see too much stuff. The staff lacks basic manner and even at times might bully you. So beware!!! .

I had an extremely good experience. They were fair & honest. This is based on my personal…read moreexperience and not a second-hand "a relative of mine told me" experience. I brought my diamond ring in to get it plated with white gold. I have heard many horror stories from "a relative" never to bring your diamond rings in because many jewelry stores will steal your diamond and replace it with something cheaper. I resisted upgrading my ring for a long time. When I brought my ring in, they made sure they tested the diamond and weighted the ring. After the ring was finished, they tested the diamond in front of me again and made sure the weight was the same. To me, that does not seem like a business trying to rip people off. Although this is my first experience with them, this business and its owners have been around in Vancouver for over 20 years. I don't think they can stay in business this long if indeed they are ripping people off.

From the owner: Ultimate 24K Gold Co. proudly serves it's customers with both an in-house goldsmith and a certified…read moregemologist.

nice people good customer service Has very nice selection…read moreof diamond and gold jewelry And amazing prices like unbelievable

From the owner: At A.C.C. Jewellers, we specialize in 22k yellow gold traditional jewelery, Light weight dainty…read morejewelery, and we also specialize in white gold and platinum jewelery.

best i have ever met , honest , creative , and FAIR ! have not and would not purchase anywhere else…read more. if he doesn't have it , he will create it to your wishes . sincerely , ed norris

Smug and ignorant, and not so called good value therefore in establishing a relationship to custom…read moremake a ring. Also prices were not reasonable as l went to several jewellers lcontacted for comparable pricing for a ring budget of twenty five thousand dollars. CAD

Sheetal is amazing! She designed the prefect engagement ring for me. Her service is super…read morepersonalized! It is so me! It turned out even better than I expected! We will definitely be going back for our wedding bands and other custom jewellery in the future

My wedding rings needed resizing so I took them to Sheetal at Maharani Jewels, based on the…read morepositive reviews here on Yelp. I also showed her a few special items of my mother's to get an idea of value and what was needed to bring them back to life. The rings were done very quickly and at a reasonable price, so I returned with the other jewelry for refurbishment and, in one case, rhodium-plating. Every piece came back in mint condition, and the yellow-to-white gold conversion was stunning. I would not hesitate to recommend her services!

I was in this store today and have mixed feelings about it. I saw the beautiful Citizen Pro Master…read morediver's watch on a sign outside the store two days ago. I liked it right away and went inside the store. The woman I dealt with (don't recall her name) was really friendly. She took me over to the display case where the Citizen watches were. There were two Pro Master divers but not the one which was pictured on the sign. She said she could call the other store in White Rock to see if it was there (which it was). She asked to have it sent to the Surrey Central location. I was more than pleased and said I would come back on Sunday. Fast forward to Sunday (today). I went back as I said I would. The woman I dealt with on Friday wasn't there. I remember having seen another woman (whose name I also don't know) from Friday who was there. I explained who I was and said I had the watch on hold for me. She found it, brought it over so I could try it on and I was in love. This watch was literally screaming my name. However, I'm a skinny guy and this watch had to be resized with some links taken out. Another woman (Fara I believe her name was) was suggested to do that because she would be able to do it a lot better. That was fine by me. I said I would come back in twenty minutes. That turned out to be closer to half an hour because I had some shopping at another store to take care of. "Fara" was with another customer so I waited a few minutes until she was finished. I tried the watch on and it was still too loose. I suggested there was a procedure she could do where the bracelet could be tightened without removing any links. This is where my "happy story" comes to an end. Other customers were coming into the store and she asked me to come back (again, meaning a third time for entering that store within one hour). I left, and when I came back 15-20 minutes later saw her helping a couple with their wedding ring questions. They were carrying on and on and on, and I knew I was going to be waiting a very long time, even though I was time restricted and had to be at a certain place shortly thereafter. This review is only getting two stars because "Fara" shouldn't have asked me to "come back" after I had already left that store the first time! What she should have done is ask those other people to wait until my watch had been properly sized, no matter how long that took! I felt like I had been completely punted aside and ignored. I left the store without a word and have no idea when I will be back to pick up my watch and have it properly resized. "Fara", your customer service went down the toilet really really fast, and I don't like the way I was treated. Next time consider how a customer feels before asking them to "come back" before putting some other customer's needs first! Not impressed!

This is store is part of a two store chain. The other location is excellent. I have been shopping…read morearound for a specific gold band. The service person I was dealing with couldn't find it so we went through the catalog to track it down. She had trouble looking it up in the computer for pricing and called over another girl to look it up. She didn't look very hard and said that she would call the other store to see if they had ordered it before. I watched as she took the book to the office behind the mirrored glass. The thing with the mirrored glass is that it doesn't fully block what is being done on the other side. The person never picked up the phone and proceeded to snack on some food that was in the office. After a few minutes she returned saying she had spoken with the other store and they had ordered it. She proceeded to quote me a price that was double what the other store had quoted me. I had come here to see if there were any boxing day promotions. It wouldn't have bothered me if there were not. I was not impressed by the fake stall the customer and then coming back with a fake storey at double the price. I would not recommend this location as they can't be trusted.