My husband got me an opal ring from them for my birthday. He purchased the gold coated one. After I had worn the ring maybe 5 times within 3 weeks, all of the gold coating had worn off of the ring.
I initially loved ring, and I was always very careful with it, always removed it when washing my hands, etc.
Because of the ring becoming ruined/looked awful within a single month and 5 wears, we contacted the company to see what could be done on their end. We assumed given what happened they would be willing to replace it, or at least do something. Instead, they have offered absolutely no solutions to us and truly do not seem to care that they sold someone this product, only to have it's low quality be revealed.
After contacting, we only received a message back about being careful to not have it in water (which I had been cautious about, as I am with all of my jewellery). After a bit of back-and-forth, in the end all they said was we could purchase the actual gold one if we don't want it to wear off.
It's quite disappointing that a company would have such little integrity for their products; that for one, the gold coating would wear off so quickly and so easily (meaning it's clearly way cheaper/low quality a product than should be the case given what was paid for it), and secondly, that they seemingly do not even care, to the point of not being willing to do anything at all.
It's an absolutely unreasonable standard for a company to have, and I feel people need to be aware of how low-quality their gold-coated products are, and of how abysmal their customer service and integrity as a company is. read more