I purchased a top of the line Duel Fuel 36" Monogram Stove from Anail back in May @ 30% of the new…read morestove sticker price. I was nervous about the purchase as I still paid a considerable amount of money for a returned GE stove. A week before Christmas (7 months later) on a Friday I had an issue with a burner. By Monday Anail had a tech onsite to conduct a minor repair (dislodged component in the knob). The same day after the repair (Murphy's law), I had another unrelated issue with the stove not receiving gas after a self clean. I called Anail and he again had a tech onsite the next day diagnosing a fault in the pressure reducing valve. The tech taught me how to repair the problem if it happened again as it is not uncommon for a diagram to stick. A few hours later Anail called me to confirm that I was happy with the repair and informed me that he proactively ordered a new pressure reducing valve for replacement to ensure no future problems occur. I am absolutely happy with Appliance Outlet standing behind their service, product and brand.

Cool. Dropped by and picked up a range. Well got one for my grandparent's basement tenants. Great…read moreservice. Also pretty good selections. They sell the common stuff like ranges, refrigerators. Nothing fancy though

Their truck drivers are not friendly and usually park where ever they like…read more One of them parked in front of my house in the middle of Laneway and closed the way. Every passing car should horn, search for them to move the car and again they parked on the way that noo car could pass

Yesterday, as I was visiting this appliance store, I was already thinking to myself that, when I…read morewrite this Yelp review, I was going to give this place a 4- or perhaps even 5-star rating. After all, the showroom was large, clean and beautiful, with so many display rooms showcasing so many appliances, so one can actually see how they would look in a real-life kitchen or bathroom or laundry room setting. And they have SO many makes and models of appliances, in many price points. And the staff seemed so knowledgeable and helpful - at least, our sales rep Ken was. So our experience here was pretty stellar at first. Unfortunately, my impression of the company went downhill pretty fast after the initial store visit. Here's the backstory: woke up yesterday to a dead microwave. (I don't know about you, but I can't live without a microwave!). My kid and I immediately went to Trail, on the recommendation of some neighbors. (Our condo has very precise specs for the mw built-in, as most condos do). Once at the store, initially, no-one was around to help us, and the sales rep folks were all chatting among themselves or sitting at desks with their computers in one area of the store. My kid and I beelined to the mw area and started looking at all the models, not sure which ones would work in our space. Surprisingly, even after 5-10 minutes, no-one came to help us out, so I wandered over to the sales rep area and asked for assistance. Soon after, Ken came to us and helped us out. He really was great. We found what we wanted, Ken said it was in stock, and we paid for it. Easy peasy, right? (Note: it was a super nice Panasonic model, midrange, and it cost approx. $500 with taxes and all. So...not for nothing). That's when the issues began. I found out that when Ken said "it's in stock", he didn't mean in stock in the store, but in stock in their warehouse in Surrey. Argh. So we could go and get it then or get it delivered in 5-6 days for an extra $45 or so. Ken said if we go to the warehouse, he'd call or email them first to ensure it would be waiting for us. Ok, we decided to go and get it. After the 40 minute drive (traffic wasn't great), found the warehouse, found the customer pick-up area, go inside, show ID, and the lady says, oh, your salesperson didn't check off something in the paperwork, have a seat, she'll contact the stockroom and figure it out. My kid avails herself to the free coffee there for customers (she said it was quite good. At least there's that!). After about 15 minutes, the woman says to us, again, there's a problem it's our sales rep's fault, something to do with the "allocation" (with?), and she asked if we could reach Ken as he's not answering her phone. (WTH?). I call Ken and pass the phone to this woman. They talk for a minute, then I talk to Ken and he says it's all a minor paperwork issue, there's no problem. Then the woman tells me that there are 7 of my mw's in stock but 6 are accounted for and she's hoping they can get me that one available mw, that there's an issue with "allocation", and again, it's "all your sales rep's fault" for not doing something or other. She was unsure if we'd even get the mw I ordered and purchased. She again advised us to take a seat. I asked how long would it take before she hopefully got the mw. She had no idea. I asked, well, are we talking another 10 minutes, or like, a hour, or more? (I did NOT want to hit rush hour traffic back to Van). She had no idea. ARGH. Here's when my blood started to boil and my stock in Trail Appliances started to tank. I whispered to my kid, this is clearly a company that does NOT care about its customers. It's incredibly poor form, IMO, to speak ill of your colleagues in front of clients and blame them for issues, and it's so unprofessional to tell people to just "wait" for something that may not even be available, indefinitely, with no idea of wait time. My kid and I just sat there, waiting, for about 45 minutes, all the while thinking, how much time before we leave, furious at this huge waste of time and effort. Heck, had I know it'd be like this, if I knew the mw wasn't in stock in the showroom, even, I'm not sure I'd have gone through with the purchase. I don't like surprises. Eventually, the woman said that the mw was there and they'd bring it out to our car. We got it and drove home and, yes, we are happy with the actual item purchased. But this whole experience took the better part of a whole day, and the warehouse experience was so unprofessional. It left a very bad taste in my mouth. I'd never go back to Trail as a result, regardless how great my new mw is.

Not Reliable. Ordered a control board for a washing machine. Correct part number is written clearly…read morein the invoice but when order was delivered it was unfortunately a control board of a different structure and part number. Do not know if staff is dumb or what as they could not even get the right part number. They refunded a portion of the total cost but they should change the name to Unreliable.

Very unhelpful. "Look on our website to figure out what you need" LOL, if only I know what that…read morepart was, I would be able to look it up. USELESS, literally and a waste of breath explaining the problem as clearly he didn't give a flying crap.

Customer Service is terrible. After spending over $50K combined for appliances in kitchen…read morerenovation including Bosch dishwasher- door hinge to dishwasher broke twice within first 15 months of use. First time within 6 moths of use. Second time roughly 6-7 months after that. Broken hinge is not a Midland problem but "customer service" essentially told us at first that we had to prove that we bought it there (they have all of our contact info), then it was insinuated that we clearly had a panel that was installed that was too heavy (techs said that it was not), then that it was up to us to call someone ! Finally, Bosch sent 2 technicians - the first one left the water connection unhooked and we had leaking that went on for days even though the dishwasher was not running- now have water damage to our new cabinets. There have been 4 technician visits so far and the broken door (second time around) still not fixed. Midland complaint is how our service request was handled, Bosch technical hinge issue is not MIdland's direct problem but I would not ever purchase a Bosh product again. And Midland needs to make it clear that for a custom built in dishwasher that a certain weight limit needs to be followed (we were). I'm 59 years old and have had many dishwashers in my life, including ones with panel doors. This has been a catastrophe. From a routine service call asking for a broken door hinge to be fixed we now have water damage caused by a water intake valve that was loosened and still no dishwasher after 6 weeks.

Customer Service is not existant…read more i was approved a replacement for my dishwasher by Bosch and passed it along to Midland over a week ago. Since then, I've been left chasing Midland down just to get basic information on when and how this will be handled. After finally speaking with Steve - a senior manager--who assured me I'd receive updates--I've heard absolutely nothing. No emails, no calls, no follow-through. Just silence. It's not the delay that's the problem--it's the lack of communication and total absence of accountability. I made it clear I can be patient if I'm kept informed, but that has clearly been ignored. My family of four has been hand-washing dishes three times a day for weeks while Midland fumbles a straightforward replacement. The customer experience has been frustrating, stressful, and entirely avoidable. Bosch did their part. Midland has completely dropped the ball. If this is how they handle service, I'd strongly recommend looking elsewhere.

They said they repaired my steam iron and I paid them up front. Took it home and it still leaks…read more They said if I had the same problem to bring it back and they would fix it. They had the iron for over 2 months and ( forgot ) to repair it. The fellow that was supposed to do the repair went home to Hong Kong and I had to wait for him. They DO NOT STAND BY THEIR WORD. They are cheats

I went into Forum Home Appliances to get a rice cooker. The friendly staff told me exactly what I…read moreneeded without trying to upsell me a more expensive cooker than I needed. True to their word, the rice cooker I bought was exactly what I needed for small batches of rice. Every other time I have been in, they have been very friendly and helpful. I highly recommend this shop.

This place has been around for decades and I love that it is locally owned and the guys know what…read morethey are doing. I sent in a steam cleaner for repairs and it was ready by the next day (even though they estimated up to a week or something like that). We agreed at $50 before them inspecting the appliance... so do I feel ripped off? No, because im paying them for their skill and expertise in repairing something that would otherwise be useless to me. I also love browsing around in their store for little kitchen and household gadgets; I might pick up one of those quintessential hot water dispensers in my next trip!

I was really in need a kitchen range hood for my condo. In the beginning, I really felt nervous for…read moregetting it delivered for about 20 days. The stuff in the store couldn't guarantee when it would be delivered until Ross, the store owner, as soon as he lurnt my issue, he helped address the issue in a professional way like other big stores in town. He is very kind and friendly. Thank you Ross for being so nice and helpful. Certainly, you will earn my respect as well. Have a good business!!!

Once they get your money, they are done with you. Won't shop there again. No product support.read more

Pathetic .. didn't get what I ordered.. got hung up on 2ce .. typical sleazy salesman .. promises…read moreyou .. you pay .. only In my case $3100 .. get hung up on when I try to talk to salesman .. now I am stuck with shit

Anyone who knows me knows that I LOVE household/home goods stores and kitchen wares, particularly…read more I'm not an adventurous cook but I LOVE cooking shows and I aspire to be better, always better. For me, home decorating and organizing is fun, and cooking and baking are fun. So it goes without saying that I ADORE stores like this, that has all the tools - and then some - for cooks and bakers. I was here before Christmastime and, wow, they had SO many awesome gift ideas for people who cook or who like gourmet foods, or special gadgets, or smaller home decor items. I was overwhelmed, to be honest, wandering about like a kid in a huge candy store. So many things that I didn't even know what they were, very niche ingredients and kitchen tools. gorgeous linens, imported foods and specialty ingredients. You'd be hard-pressed to NOT find any kitchen item you are in the market for here. I liked the lay-out of this place, too. Despite it being cavernous inside (it IS a warehouse, after all!), it's laid out in a welcoming way, with various delineated areas, wide-ish aisles, and helpful staff around to ask questions if needed. I also liked that there is a large parking lot here, too (shared with the adjacent No Frills). Bonus! My one caveat: unlike the other folks who've written reviews of this place, I found the prices of items here to be on the high side. Granted, they are were very niche and/or high-end and /or imported and all were of high high quality (big names, well-reputed brands). But pricey. Granted, I visited here at prime shopping season; perhaps they have sales at other times of the year. That said, even with the high prices, I still purchased some gifts that I've not seen elsewhere, and for specialty, unique items, I think it's worth it. Even if you aren't a cook or baker or "foodie", this place is still worth a visit, just to wander and be amazed at what's out there. This is an amazing place. And you never know what you'll discover!

Would give 6 stars if I could. I called in a large and…read moreunique order and Jorge was so kind and accommodating. Note: they deliver to your house great, I've used it many times, but you miss out on walking around this epic store full of the best of everything and anything kitchen and bar related. This is the big leagues folks. Thanks again!

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

There are two staff in particular I want to thank at the London Drugs, Kingsway Plaza, location…read more Surendra and Pryinka. Recently, these ladies went above and beyond helping me scour the store for a particular item I'd found online and that was on sale. In the end Surendra did find the item. It was no where near where it was expected to be. I likely wouldn't have found the item on my own. Thank you so much ladies!

Skyrose at the customer service desk knows how to make a customer feel important. She is friendly…read moreand outgoing, and she remembers me every time I enter the store. They have good sales. This is my favourite store. Derrck Fernie