While I agree they have very nice furniture in the store, my problem was getting what I wanted…read moreafter paying for it. I was ordering a Recliner and a couch, but somehow the order kept getting mixed up. I was very clear about wanting a couch about 6ft long, for when my Son visits. He's 6ft 2in. I ended up with a Loveseat or as they called it a "Condo sized couch"! At no time at all did I agree to this, but all I got were arguments, saying I did. Well, I'm 5ft 7in. and for me to lay down on it, I have to bend a lot to fit on it. Well, at least they got the fabric right. The recliner I wanted was extra firm, (for a bad back) and found a really nice plaid pattern of pastel pink, leaf green and a Carmel colored stripe that matched the fabric of the couch. The clerk kept trying to get me to opt for bold prints especially one with dark blue and green leaf patterns on it. I very plainly said no, I wanted the plaid I picked as I don't do bold prints. So she went to check availability of the fabric and came back that I'd have to pay extra for the print I wanted. No problem. So what happens, she ordered the leaf pattern that I didn't want! I noticed it on the receipt after I got home. So I went in the next day to complain and showed her again the print I wanted. So she tried to talk me into a gray colored plaid instead. I told her again that I just wanted the pattern "I chose!" She said that she'd correct it and send a copy of the revised sales receipt. Plus it would take 8-12 weeks for them to arrive. Then about 8 weeks later I hear they're closing for Retirement. I go in again to see about my order. This time she was quite testy with me that the order was fine and not to worry. A few days later, I hear my order is in and to arrange a delivery time, which I did. Imagine my surprise when I got a Love Seat instead of a couch and my Recliner was in the gray stripe pattern! I went into the Store again, with one of the cushions in the gray stripe pattern and about the couch. Same clerk again absolutely arguing with me about my choices and that's what they gave me. She even kept telling me how she had 20 years of experience in Sales, so she knew how to write an order. Unfortunately all of a sudden the fabric sample of the plaid I wanted was missing, and repeating all sales were final But I find it very interesting that all the sales orders and what I got were for items "she" kept pushing and the only thing that was what I wanted, was the fabric of the Love seat! Also, I'm a Disabled Nurse and use a scooter. So with all these trips back to the Store, battling with their front door to get in the Store in the first place, was prohibitive, I didn't need more problems dealing with their staff!

This week my second hand deep freeze finally packed it In during the night. FW responded to my…read moreearly hours email as soon as they opened. They had a comparable unit on sale and had it delivered by lunchtime the same day. No loss on my precious frozen goodies and meats. For a small fee, they took my old unit away. I have lived in Maple Ridge for over 20yrs and have accumulated quite a collection from FW. Only thing missing now is a new dryer. But I can wait! Thanks for prompt, friendly service and fair pricing. FULLER WATSON is my go-to for appliances.

rudest service or should I say non service ever! Will NEVER go back there again! The young woman in…read morethe sewing department needs to learn some manners and how to speak to customers!

Came in to take a look at a variety of kitchen appliances, Marek was very helpful, not pushy, and…read moreknew his stuff. He helped me take a look and compare appliances based on price, quality and features.

The place is a bit hard to find as you have to follow the small signs that direct you to the…read moreshowroom. The showroom is quite big with a good selection of appliances that are usually half priced... Some appliances did not have any pricing so we had to ask. Service is fair.

I am beyond frustrated with The Brick. On December 26, I spent $2,126.85 on a brand-new washer and…read moredryer set. I was explicitly told that both appliances would be delivered on January 6, 2026. That date came and went. Fast forward to February 1, and only half of my order shows up. The dryer arrives. The washer does not. No warning. No explanation. And here's the best part: no one at The Brick can tell me where the washer even is. Not delayed. Not backordered. Not in transit. Just... missing. How does a major appliance simply disappear? I've spent hours dealing with customer service, being passed around, given vague answers, and accomplishing absolutely nothing. This has been disappointing, frustrating, and incredibly annoying. I rearranged my schedule, prepared my home, and waited weeks based on promises that clearly meant nothing. When you spend over two thousand dollars, you expect at minimum: The product to arrive when promised, Accurate communication, Someone to actually know where your order is. Instead, I'm left without a washer, without answers, and without any confidence in this company whatsoever. Why should I ever come back to this trash bin of a store? If The Brick can't handle something as basic as delivering the items they sold me--or even tracking where they are--then they don't deserve my business or anyone else's. Avoid if you value your time, money, or sanity.

The Brick has what can only be described as the worst customer service I have ever experienced…read more Moreover, they have not honored the terms of the Signature Extended Warranty we purchased even though the insurer approved a complete replacement of the washing machine. In addition to them charging us for delivery even though it was covered by the warranty, their breach of the terms of the warranty and terrible customer service are further described below. First, the and notwithstanding the fact we purchased both the washer and dryer from the Brick, they would not assist with unstacking the appliance so that the washer could be replaced. This meant I had to arrange for someone else to come unstack the dryer they stacked. If I was elderly or disabled, this could have been a discriminatory barrier to my ability to meaningfully claim under the warranty I paid for. Second, they told us the washer would arrive on a Friday, so we arranged for the set to be unstacked on the Thursday evening. The store did not give the third party delivery company the correct phone numbers or buzzer number, so the truck arrived at the apartment building and simply left within seconds without contacting us. The live tracker did not give us a number to call them. Third, after failing to contact us, the Brick was then unable to deliver the washer at all on Friday and said they would try Saturday, which they also could not do. This took us to Sunday, when the washer arrived late in the evening and without the necessary parts to reinstall it. The delivery drivers simply dropped it off in the middle of the entry way and just left it blocking access to the bathroom. The Brick did this even though we explained how important having it reinstalled was, while also explaining that timing was important because we needed to arrange for the dryer to be restacked after installation because they refused to do it. In the end we had to re arrange re stackers multiple times. Fourth, when we realized what had happened we called the Brick and ask them why the correct parts were not included. They said it was because we did not buy them, even though the washer and re installation was covered by the warranty and no one mentioned new parts were necessary for reinstallation. It so happens that notwithstanding the numerous emails and telephone calls regarding this order, the manager we were speaking to had no idea we had a warranty replacement order, and then when we advised him it was, he proceeded to try to tell me the warranty did not cover things it did. In fact, he was looking at the wrong warranty. (We had purchased a new warranty for the new washer, and he was trying to apply that less inclusive warranty to the old washer. We have since cancelled that warranty as they do not honour its terms). Fifth, even though we immediately called the Brick and spoke to a manager he refused to call the delivery truck drivers to ask them to pick up the part and finish the installation, telling us we needed to pick it up and install it ourselves and that he didn't want to ask them for a "favour". When I said that does not work, because the warranty covered installation and we do not live near the Brick he said he could not do anything because it "was a Sunday". It is important to note that the delivery destination and store are about 500m apart. Sixth, the manager called me irrational and said it was not his fault he didn't understand the warranty because this was the first time he was dealing with it. This implies he perhaps doesn't have proper training on interpreting and carrying out warranty claims, making them impossible. Seventh, to this day, the Brick is trying to make this right by refunding the delivery fee we never should have been charged. They did not install the washer, and notwithstanding the fact I have given them my number multiple times, they keep telling me they are trying to call me at the wrong number, even though the correct number is in the email chain, multiple times and we requested that they update our file to contain the correct number. Do not shop here, the appliances do not last, they do not honour their contracts and they charge you for things you are legally entitled to. Moreover, if you're an elderly, disabled, or single person living away from family, they will not help you with installation or uninstallation which may leave you stranded.

Bob and his team were great with replacing our worn out built in vacuum system and servicing our…read morepowerhead. He has always come through for us! Thanks Bob

DON'T GO THERE. Expensive service as in owner would always raise the price at the end (he would say…read morewhen he opened the device he also found out other troubles and fixed it) Sneaky and untrustworthy. LOL @ cash only

Our oven broke down in the middle of July and the retailer that we bought it from recommended Fast…read moreTrack Appliances which appears to be intrinsically linked to Ben's Appliances - their phone snd messaging systems are linked and they show the same address on their websites. While the initial call and appointment setting process was reasonably smooth, things went downhill from there. Once we got the quote and approved it, it took over two weeks before they ordered the part. They indicated that the part should take 10 to 14 days to arrive. Over the ensuing 8 weeks, whenever I called to get an update ( I only succeeded in getting through to them 4 times from over 20 phone/text attempts. I was told they either didn't know what was going on, the part should arrive today/tomorrow and/or they would get back to me with an update. Nobody ever called me back or responded to phone or text messages. We eventually called another service provider and had everything complete within two weeks. Completely abysmal customer service. I would recommend that you stay away from this company.

The response by the owner to my negative rating amplifies the lack of corporate responsibility I…read morehave experienced. Nobody gets up in the morning to write a negative report about anybody. Nobody has even time for that. Besides, I'm not the only one. It would have been more convincing to apologize to a disappointed customer and offer a venue to improve upon the experience. Many negative reviews can be changed into a positive one by smart business owners. Again, this opportunity was not even attempted here. Which serves to solidify my initial observation and impression.

I've bought and taken my machines to Castles for over 10 years now. Never a complaint with any…read morestaff or service. the fabric too! Especially the sales!

I would give them zero stars if possible. I took my older Bernina in to be serviced. It turns on…read moreand sews but the zig-zag would not go to the full width. Service person plugged it in, it turned on, but she did not look further. I was rudely told the main computer board was gone, "What do you expect after 25 years?", the part was not available, only option was to buy a new machine and I should take my old one to recycling. Reluctantly bought a new machine. Friend recommended her Bernina repair guy. Nothing wrong with the electronics. It needs a thorough cleaning and I could upgrade two parts that Bernina had improved since it was made. I was lied to and I consider this to be fraudulent misrepresentation. Took the new machine back and got a full refund. Don't believe what their "certified" repair person says. Get a second opinion from a competent person.

While there is not the variety and selection as the big box Home Depots or Lowes, the staff…read moreassistance is par excellence. If they don't know where something is, they will find someone that does. Great Staff

At first I was so impressed! Left knowing I'll never go back! Employees standing around at the…read morefront chatting not in the isles helping, not listning to pager calls. Having to hunt down extremely uneducated employees that are completely unhelpful and just silly!!!! Know your products or don't tell b.s about them at the very least. Better yet, if you know noting including the price,when it will be in stock, why it's stright shafts not curved take it OFF display and save some embarrassment.