I guess I won't be going back to this place. I bought some prescription RayBans from them and the tint on lenses began to crack. They were out of warranty to I had to pay $177 to put new lenses in them which I understand and was ok with that. Well the called me the next day and said they broke my frames and that they weren't responsible for doing that seeing they were out of warranty. That was tough but again I get it even though I wasn't happy about it. What floored me is the manager said if I didn't order a new pair of frames from them that I would not be able to ever do business with them again! Uh duh. I don't think they have to worry about that. Stay clear of this place... read more

The opticians are super unfriendly. You will be charged an extra fee to use a debit/credit card. They called me back late every time I've been in. Everything seems outdated and old. Not a great selection either. I would suggest trying a different place. read more

The stuffed at this place inTemple area are rude and they don't even say hi,or can I help you.The one in Round rock area are Awesome.They welcome you and how can I help you. That's customers service. I will be going to Round rock area. read more

Got me right, it's was a long process because I am picky and this is my first time but we got it going lol. read more

Texas State Optical - Checking out the selection - Optometrists Near Me - Temple, Texas

The only eyeglass provider in the area that will charge you to replace the deteriorated nose pads on your $400 eyeglasses. I'll know better next time I need a new pair. read more

Texas State Optical - Optometrists Near Me - Temple, Texas

Appointment was at 10:30am by 11am still had not seen doctor, assistant said 3 people ahead of me. I guess appointment means nothing. If I was late would they see me? No customer service. read more

Dr. Alven was wonderful. She was very knowledgeable and professional. I highly recommend going to see her.

Give Sparkie a raise! She is so awesome. She took such excellent care of me. She not only helped me get my new glasses though. She took the time to make conversation and laugh with me. We had a grand old time. I wasn't expecting to have such a good time getting a pair of glasses. Keep up the good work, Sparkie! read more

Some of the staff is nice and some are just awful. My son needed contacts for sports the girl trying to teach him how to take them in and out was clearly becoming impatient and frustrated when he couldn't get them in and out right away which in return was making him feel frustrated! Definitely bring cash even if you have a HSA/FSA because they charge you a fee to use a card. They have multiple practitioners in their office which they've scheduled me with multiple different ones then tried to insist I have to keep seeing the same one even though seeing her conflicted with my personal schedule. The front desk staff constantly quoted office policy instead of being more concerned about us as their patients/clients. Definitely better places to go! read more

Terrible customer service. If it is inconvenient for them, don't bother wasting your time. They are not customer friendly and need to find new people working at front desk. As a customer, they are not interested in what's best for you! read more

I took my new prescription in this week and was helped by Maegan. I have a smaller face, so I needed help in finding a pair that wasn't too large for my face. She was very helpful and we found the perfect pair. I always say that I am going to buy a backup pair (but never do) but Maegan helped find every available discount, making it possible for me to order the second pair. I'm very grateful for the excellent customer service she provided. read more

I went there on dec 29, and they never asked me if I had vision insurance. I did, but it didn't start till jan first and thus, I ended up spending hundreds of dollars more. No skin off their backs, that's for sure. I was absolutely broke, so I didn't order any contact lenses at the time. Now, the wont release my contact lense prescription because I only had a 'trial run'. They are holding my medical information hostage. It's truly disgusting the way they run their business. read more

I had a great experience with Dr. Zahara Nathini, I highly recommend her! I wear both glasses and contacts. She was so very thorough and described my eyes health to me in a very clear and professional way. However both times I have now gone in , the front desk people have been unapologetic for lack of professional manor. I called 3 times, twice in one day, to try and get my contact prescription. Each time was put on hold for more then 7 min, I then hung up. Called next day, same thing. They told me today that I'm supposed to call before picking up my prescription. They could not help me till next day with a copy. I explained why I came in person, and no apology just an empty gaze and told me to come back tomorrow. Great doctor horrible staff. Also the first visit the staff were arguing in front of me about paper work not being done. As if there was nobody else in the room. Will come back for Dr Zahra,but not for the customer service. read more

Great doctor. Nice staff. Efficient. Poor customer response to problems. Ordered glasses. After maybe 2 weeks, my friend who would be picking them up was told they were ready. But when he went there he was told that an employee handling them had accidently broken them and they had to be sent back. No problem. About 3 weeks later I call. They call back and tell me they are in. I get down there and notice that one side is weak, indeed the woman assisting me with them also mentions it but is sure she can fix it. I ask if I can pick out another frame as these were meant for work, as a nurse, I move a lot. Added to the fact that we were told the first pair was broke while being handled by a one of their personnel. She persuades me to take them, they'll be okay. Try wearing them at home and the one side falls to the side of the glass, weak area where the single screw from frame to glass is stripped allowing free movement. I take them back this time insisting on a different type as I was told to just try these and I could bring them back if any problems. But now I am told that they can repair them only as it has been 'too long' since they were ordered. But lucky for me I bought the one year warrenty that allows them to be repaired once! Sent them off again. Even in the store I can tell they are lopsided but she tries to make them right. And now they have NEVER been used. I get it, the encouraging me to take them home was to extend the time so they could not be returned. The problem with poor business practices where the consumer feels taken advantage of-you usually don't get a second chance to sell to them. read more

Appointment for glasses and contacts went smooth. Then it came to the point to pick out glasses and order some. The lady took hour to order me frames and lenses after I had picked mine out then kept asking people for help! This is terrible if your going to have your employees on the floor everyone needs to be educated on the same level! We need fast friendly and smart service! No one has time to hang out at an optical place 3 hours total of there day. Will be looking to come somewhere else next time. read more

Sparkie and shontae were excellent examples of an enjoyable experience at a eyeglass place with understanding and steering you to good glasses without breaking your bank account..will always recommend these two in combo with the doctors read more

Poor customer service, on mistakes they make they are slow in responding then insist the customer pays for their mistakes. Had to make contact with the Texas Optometrist licensing board. read more

the doctor i saw was by far the best i have ever dealt with. dr falco did an amazing job as well as the young lady i saw prior to her. the reason for such a bad review is the front desk staff. they were unprofessional, rude, and more worried about gossiping than getting me checked out. i was unable to see most paperwork wit my eyes dilated, and they chose to not see that anything was explained. the doctor stated she would be accommodating for my scheduling for my fitting; however, when the front desk read the doctor's note, they ignored it and stated they had no openings for the date she requested, but told the lady next to me that she was more than welcome to do a walk in on the same date. the three ladies at the desk did not attempt to speak with the doctor based on her notes, nor did they attempt to accommodate my schedule whatsoever. the only saving grace for this place so far, is dr falco and the actual medical staff. they are rock stars, but the front desk staff is atrocious. spend less time gossiping and more time tending to patients, and my review would be better. i wasted hours of my work schedule to show up at their time offered, only to have to take my business elsewhere read more

Absolutely wonderful!!' Dr. Scott is knowledgeable he is absolutely amazing. Megan also while looking for glasses was so helpful. Anyone looking for great service and taking care of your eyes should for sure stop there! read more

I wish i could give less than one to this place. Came in went back dr was very friendly. When it was time to get my contacts fitted the girl seemed so annoyed not even wanting to help rolling her eyes. It was my first time putting them on so of course it was going to take me a while. Then i realized she was in a hurry to go home since it was on a friday. Very rude unprofessional staff will never go back. read more

The staff at reception treats their customers in a not so friendly manner. The optometrist was friendly. I had to come back in for something small, but the reception staff neglected to look at my file to see I wasn't coming in for an eye exam so they dragged me through a couple loops wasting my time and theirs, but the icing on the cake was when I went in for a script. It took the receptionist about 10 minutes to figure out my PD(pupil distance) just off my file. One receptionist was subtracting numbers another was adding numbers. They were going to leave the PD blank and told me to ask the place I bought my glasses from to check that themselves(even though I was buying online). I left feeling like they had no clue what they were doing. read more

Do not go here. They don't give you the correct information about your insurance before you set up your appointment, so you end up having to pay them money you don't have. I'm never coming here again. I ended up paying a co-pay when the lady at the counter and I had a full on conversation about how broke I was and needed to know all the information on what would come out of pocket before I made the appointment and she said I was covered for a contacts exam and it was free. At the end she denied this and said she never set up my appointment or said this and when I told her to look up who set my appointment she said "oh, it was me" and got her manager and I still had to pay a co-pay.. borrow money from my friends and aunt in order to pay for the services that I was told were going to be given to me free. I wish I would have gotten her name but she was a medium built lady with large red glasses and a short black pixie cut. Do not go here or avoid talking to her! read more