The receptionist seemed really confused that I had changed my name. Hey Roberta it's 2022, people…read moreare trans. Additionally Dr. Purcell did not fill out my entire prescription. The CYL, AXIS and Pupillary distance were not filled out so now it's impossible for me to order glasses online. I called to see if they had the information in my file and Roberta told me that the doctor is out of town and wont be in the office till next Wednesday, which means that I will definitely not have enough time to order new glasses for my wedding (I thing I stated to him during my visit). Astronomically incompetent.

Very Convenient location close to where I live. I recently lost my job due to Diabetes, and in…read moreorder to get back to work, its a long process of showing the FAA that I have the disease under control. Part of that is an eye exam. Dr. Purcell was very understanding in filling out the FAA paperwork required to get me my job back.

I had wonderful care and service in Dr. Deapen's office! The entire office staff were extremely…read moreprofessional and very helpful from the actual eye exam all the way to picking out new frames! They informed me each step of the way what every exam was for and the purpose of each exam. I would most definitely go back for my eye care needs!

With the recent changes outlined in Texas House Bill Number 1413, what should have been an…read moreopportunity to improve care has emboldened some Optometrists to use this as a cash grab. The Owners, Clinical Providers, and Office Supervisor at the First Eye Care Killeen, VIEW Killeen located at 3124 E Central Texas Expy, Killeen TX have done just that. As directed and outlined by American Optometric Association a standard yearly eye exam should include the following. 1.) Visual acuity test, Refraction test, Slit lamp exam, Tonometry (eye pressure test), Pupil dilation, Visual field test, Color vision test, and a Eye muscle evaluation. Medicaid covers this exam for those who have diagnoses such as Downs Syndrome or Severe Autism, ADA (Autism Spectrum Disorder). The VIEW Killeen - First Eye Care Killeen, is now forcing those with special needs who are under the care of the state or a legal guardian to participate in a mandatory "Additional Exam" resulting in a out of pocket cost of $39.00. This "Additional Exam" is not covered by insurance because it is an elective diagnostic tool that is redundant. The VIEW Killeen - First Eye Care Killeen mandates the use of a laser obtained by the clinic to speed up the examination process and increase profit margins. The clinic wants to replace the American Optometric Association approved Slit lamp exam which is used to diagnose Glaucoma, Cataracts, Macular degeneration, Dry eye, and Corneal infections and injuries with a laser. The VIEW Killeen - First Eye Care Killeen clinic is REFUSING to preform a standard of care exam because it does not allow for additional billing of redundant elective diagnostic exams intended solely to enrich the pockets of the clinic owners while adding extensive out of pocket expenses to the disabled patients current under this clinic's care. The VIEW Killeen - First Eye Care Killeen is demanding a preauthorization and acknowledgement of this $39.00 out of pocket expense for this elective procedure. If the preauthorization and acknowledgement of debt is not signed the clinic will refuse access to care. A single mother who is a parent and the legal guardian of a young mentally and physical disabled young adult was strongarmed into such an agreement. The parent made several attempts to schedule the yearly exam but was refused care 4 time because the owners required all patients to submit to this unnecessary and unwanted procedure that is intended to provide the clinic with an additional revenue of $39.00 per patient while fully knowing that insurance does not cover unnecessary elective diagnostic redundant procedures. Texas Administrative Code Title 25 Part 1 Chapter 122 Subchapter C Rule 133.42, The Texas health services department; health services hospital licensing; operational requirements, strictly prohibits the exploitation and patients' rights. No health care treatment facility may force a patient to endure redundant diagnostic procedures not covered in the standard of care guidelines. This practice of mandating elective procedures resulting in out-of-pocket expenses is strictly prohibited. It is a very sad day when a disabled person is left stranded without proper care because his provider cares more about watching his bank account swell over his patient's ability to see.

Beautiful location and friendly staff. Their decorations are to notch. The reason I gave them 4star…read moreit's because. upon getting my glasses , I found out that my provider only cover frame for two years but will cover lens. 100%. I can leave them my old Frame and they'll add the new prescription but not responsible for missing frame no credit or replacement from them

I made an appointment because their website indicates they take Blue Cross Blue Shield. When I…read moreshowed up for the appointment the front desk told me that they don't take my insurance and I asked why it said they took it on their website. Staff told me that the website was wrong and they "couldn't change it" and were completely unhelpful. Make an appointment here if you don't want your insurance to be taken and you have a lot of free time to kill explaining how their business should reflect their website.

My insurance identified TSO as a "Premier" provider so sought them out for making my glasses. Was a…read morebit surprised when I learned that they were now Vision Source but that's a minor detail. The service I received at the WS Young location has been outstanding thus far. Samantha and Margaret were very patient in answering my questions and explaining the various options available, insurance coverage, co-pays, etc. Can't wait to receive my new glasses!

This has been my eye care place for years. When the previous doctor retired I started seeing Dr…read more Prince and I was so pleasantly impressed with his professionalism, kindness, and knowledge. He treated my children wonderfully also. Recently my insurance changed and I paid out of pocket out of network prices and went through the trouble of getting reimbursed just to keep seeing Dr. Prince. I'm on the lookout for a new eye doctor ONLY because of ridiculous insurance but honestly I haven't found one yet and just might continue going here anyway where I know we'll be treated right.

Definitely my place to go, everyone is nice and professional and helpful!!!! Would definitely…read morerecommend, also if you don't have insurance their prices are affordable as well!!! Thank you guys!!!

This is the best optometrist I have ever used! He provides great service and is really funny while…read moredoing it. He is very caring with my kids and made a point to give my daughter trial contacts without up charging me for the contact exam because my kids insurance did not cover it. It was so nice that he was so concerned with her being happy that he was willing to go out of his way to please her. His exams are very thorough and we have used his services 8 times without any problem. I would definitely recommend Dr. Martin-Ellis! You wont ever want to use a different eye doctor after seeing him.

Dr. Martin-Ellis saved my life! He is an expert in his field. His staff is very gracious and…read moreprofessional. He recognized my aneurysm symptoms immediately. He is a very caring and a knowledgeable professional. I am healthy today because of Dr. Martin-Ellis and his staff.

I received a prescription from S&W and purchased my glasses. I couldn't see. I later made an appt…read more with Dr. Geronimo, and he corrected my prescription. He recommended that I see an ophthalmologist for something he found in my eyes. The experience is pleasant for my family. I've been getting my prescription from Dr. Geronimo for 10 years. I trust him and recommend him to anyone. 5 stars for me!

horrible............. We are in a tight box for the waiting room....... The i Front desk old lady…read morenasty as well... if I have a problem. I can go elsewhere. why don't you fix the problem lady..... my appt was for 2:45. I walked in right behind a lady and her appt is at 3. So I have to wait for the 3:00 appt to be seen before my 2:45 appt. yet she want to make everyone happy. make it make sense please!!!!!! I was not late ata all....

My wife is an elderly, handicapped person who uses a walker. The office manger refused to let her…read moreuse the restroom. She told my wife to go to Dillards. We paid $110 for an eye exam but my wife can't use the restroom. This is unkind and unprofessional. We've been to many medical clinics and we've never been barred from using the restroom.

The optometrist VSP uses next door in the Killeen Mall, use old outdated equipment, he asked you…read morewhich slide is better when he only has limited slides.

The wait is crazy you better call off work if you have to go staff is amazing but the wait time is…read morenot

I had no problem with my eye exam. However, there was a problem when they ordered my contact lenses…read morethat they didn't notice until I called to find out why I still hadn't received them after almost 3 weeks. Then, my glasses were not made correctly, and the two people who I spoke with refused to listen. I have been a patient there for years. Customer service is not their thing anymore.

I visited Americas Best today . I booked an appointment online and it was super fast and…read moreconvenient. Big shoutout to Isiah for his patience and polite service the whole process through.

Mixed experience at America's Best in Killeen. The wait was definitely long, and the doctor was…read moresignificantly late for my scheduled appointment, which was frustrating. If you're on a tight schedule, be prepared for some delays. That said, once I got through the exam, the team moved quickly to get my glasses ordered. The ordering process was smooth, and my glasses were ready faster than expected, which I really appreciated. Staff was courteous and helpful when it came to picking out frames and answering questions. Pros: Fast turnaround for glasses, friendly staff Cons: Long wait time, doctor was late Would I return? Possibly, but I'd plan for a wait just in case